Signals Here, Signals There, Signals Everywhere
Experience 21 Session On-Demand
Surveys alone can’t provide enough insights to help organizations stay ahead of changing customer expectations. Companies must capture experience signals across the entire customer journey, from both direct and indirect feedback, operational data, and observed behavior. Learn how Samsung Care has embraced this strategy for growth, integrating over a dozen different signals to drive both short and long-term improvement actions combined with relevant ROX – Return on Experience.
Director Care Analytics CX and Strategy
Samsung Electronics America