Inspiring Customer-Centric Behaviors Within Your Organization
What is the key to driving exceptional and sustainable customer experience, despite constant change in the world around us? It is activating the untapped power of your most powerful asset: your people. In this webinar, you will learn how leading organizations use employee feedback and customer signals data to understand what's working, where there's unnecessary friction, and what aspects of the experience journey make your customers and employees engaged and devoted advocates of your brand.
David Ostberg, PhD, Senior Director and Solutions Principal
Robyn Guzman, PhD, Employee Experience Advisor
Lydia Johnson, MS, Employee Experience Advisor