Resource Library
Need a brochure? Want to watch a webinar? Or read a case study? You're in the right place.
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eBook
The Executive's Guide to Life After Digital...
Consumers today are in the driver’s seat, and their behavior is changing faster than ever....
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Video
Modernizing Healthcare for Patients and Caregivers
ChenMed brings better healthcare to seniors. Their value-based care provides superior, coordinated care for seniors...
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Brief
Medallia's Messaging Solution for Retail
Customers expect near-instant responses, on-demand support and personalized, low friction shopping experiences. Whether in stores,...
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Case Study
How Banner Health uses self-service capabilities to...
Banner Health is one of the largest nonprofit health care systems in the U.S. with...
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Case Study
Ideas to transform foster care licensing, and...
How New America Foundation partnered with the Medallia Crowdicity idea collaboration platform to redesign the...
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Webinar Recording
State Farm: Why Customer Experience Matters More...
The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever,...
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Webinar Recording
How to use customer insights to drive...
Customer insight programs in contact centers all too often fall into one of two camps:...
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eBook
Government contact center and digital, better together
There are valuable signals from your government contact center that could improve the digital citizen...
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Webinar Recording
Looking Back to Leapfrog Ahead: Retail Holiday...
In today’s retail landscape, the ability for organizations to be fluid and agile when it...
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Webinar Recording
How Retailers Can Drive Greater Impact by...
Companies only looking to understand and engage their full-time employees are missing a huge part...
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Webinar Recording
Medallia at DX3: Panel Discussion on BOPIS...
Whether it was ramping up ecommerce, streamlining delivery or pivoting to curbside pickup — this...
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Case Study
How CommScope is fueling digital transformation through...
Telecommunications giant, CommScope, pushes the boundaries of technology to create the world’s most advanced wired...
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Case Study
How Best Western uses feedback signals to...
“Tools that help us understand our guests are invaluable in hospitality,” says Colby Hutchinson, Director...
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Webinar Recording
Using customer data to fuel success across...
Customers are looking for more from brands than generic interactions and impersonal responses – they...
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Webinar Recording
No Pause Button: How To Get Ahead...
The events of 2020 imposed unprecedented burdens on the contact center. The calendar may now...
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eBook
The CMOs Guide to Customer Experience
Brand value is more about how you make people feel than anything else. And that...
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Webinar Recording
The Virtual Care Imperative
How Healthcare Organizations Are Responding, Planning, and Scaling for Virtual Care 2.0 With the demand...
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Report
Report: How Government mission-support services can use...
For Government to deliver results, mission-support offices must meet the constantly evolving needs of their...
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Whitepaper
Finding Great Within Your Organization
How to Leverage Data for a Winning Customer Experience Strategy Creating meaningful customer experiences is...
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Case Study
How T-Mobile capitalizes on real-time feedback in...
On a mission to “Change wireless for good,” T-Mobile overhauled its approach to customer care...
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Case Study
How Deliveroo transformed feedback into loyalty and...
Online food delivery company Deliveroo operates in a fiercely competitive environment, with global and local...
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Case Study
How a leading automotive brand built a...
A leading automotive brand partnered closely with Medallia to create a customer-centric culture. This well-known...
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Case Study
How Brightstar improved the customer claim experience...
Brightstar is a global leader of end-to-end device lifecycle management solutions and the world’s fastest...
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Infographic
The Road Ahead for Virtual Care
Based on the Medallia Institute research report “Patient Experience in the Face of COVID-19,” this...
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eBook
Become an Experience-Led Business with an Agile...
An outstanding customer experience is distinctive and memorable. Customers remember it and come back for...
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Case Study
How Holiday Inn Club Vacations leverages fast,...
The global health crisis of COVID-19 hit the travel and hospitality industries particularly hard in...
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T-Mobile Mastercast: Improve your employee and customer...
Oftentimes, the best experience solutions come from those closest to your customers – your front...
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Brochure
Medallia Sales & Service Experience for Salesforce
Customer Relationship Management (CRM) solutions are essential systems, but they only provide what the organization...
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Webinar Recording
Ready for a new approach to reducing...
In a short amount of time, the healthcare industry has experienced significant change. However, one...
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Webinar Recording
MasterCast: Sam's Club - Using self-service to...
When it comes to the continual improvement of customer experience, the ability to have meaningful...
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Webinar Recording
Customer Experience in Insurance: Success vs. Failure
With consumer trust already a critical issue for insurers who rank 19th out of 22...
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Webinar Recording
Building trust for successful delivery of the...
With the vaccine rollout slower than expected and new cases of the COVID-19 variants emerging,...
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eBook
3 Way to Accelerate Towards Agility
75% percent of U.S. consumers have tried new shopping behaviors in response to the economic...
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Case Study
Using technology to transform the fertility journey
The Prelude Network was founded with an ambitious goal of improving the way patients experience...
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Case Study
How Atrium Health uses real-time feedback to...
As with many healthcare organizations, COVID-19 forced Atrium Health to quickly scale its virtual care...
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Guide
2020 Hindsight: 5 Digital Customer Experience Lessons
Digital is no longer a channel, it’s your brand. Although most companies were already in...
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Webinar Recording
CXPA Webinar Presented by Medallia: Employee and...
Medallia experts explore approaches for maintaining customer engagement at the frontline.
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Webinar Recording
How TeleCo Brands Can Unlock Valuable Insights...
The contact centre today is the nerve centre of the operation and has needed to...
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Report
Patient Experience in the Face of COVID-19
The COVID-19 pandemic has transformed the patient experience in the United States in important ways,...
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Whitepaper
Leaving Money in the Shopping Cart? How...
This white paper outlines key findings from the Medallia Strategy and Analytics Team on areas...
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Whitepaper
3 ways AI is powering customer experience
Mining insights across billions of unique customer journeys using traditional methods and tools has been...
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Report
Medallia Named a Leader
2020 Gartner Magic Quadrant for Voice of the Customer Gartner has named Medallia a Leader...
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Webinar Recording
Using AI to Help Customers in Crisis
Expectations are at an all-time high. Customers want personalized experiences — what they want when...
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Webinar Recording
Digital Disruption: Deliver the Online Experiences Your...
Digital is no longer a channel; it’s your primary brand engagement. With less foot traffic...
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Webinar Recording
Go Contactless with Confidence
When it comes to customer experience, the ability to have meaningful, relevant and in-the-moment engagement...
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Webinar Recording
A New Model for Employee Experience: Continuous...
The world of employee experience has radically changed, forcing a new model for how organizations...
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Whitepaper
Josh Bersin Whitepaper
Shortening the distance from employee feedback to action The world of employee experience has radically...
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Case Study
Banorte uses the voice of the customer...
As the largest Mexican Bank, in 2017, Banorte set the vision of being the best...
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Brochure
Medallia for Government Contact Centers
The contact center represents the most critical mission touchpoint for organizations to address the needs...
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eBook
Contact center and digital, better together
How contact center and digital teams can partner on delivering a great customer experience The...
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Webinar Recording
MedalliaTalks - Creating B2B Customer Loyalty in...
A customer loyalty revolution is happening in B2B. Thriving organizations now have improving Customer Experience...
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Case Study
Fidelity International increases revenue by focusing on...
Fidelity International is a top global investment management company with over 2 million clients in...
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Brochure
Medallia Emergency Response and Support
End-to-end screening, tracing, and engagement solution to ensure public safety and workplace well-being Addressing a...
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Case Study
Johnson & Johnson leverages service-desk feedback signals...
Johnson & Johnson (J&J) generates 1.5M ServiceNow tickets annually; however, they had no way to...
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Brochure
Medallia Digital for Life Sciences
Digital is not only empowering patients and healthcare providers to make informed decisions but is...
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Brochure
Medallia LivingLens for Life Sciences
Harness the power of video by gaining authentic, human insights with speed and scale. With...
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Webinar Recording
Return on Experience: Pharma's New Opportunity to...
Across Industries, experience has emerged as a C-Suite role with a focus on purposefully crafted...
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Case Study
Rent-A-Center increases sales performance by focusing on...
With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000...
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Whitepaper
Research Report: How COVID-19 has disrupted employee...
The pandemic has disrupted the workplace in many unforeseen ways. To better understand the impact...
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Case Study
CAA increases customer satisfaction by improving service...
The Canadian Automobile Association (CAA) has always been very focused on customer satisfaction, but noticed...
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Video
Building a Culture Around the Customer with...
Marketers are the company leaders for both the brand and experience of the organization—the desired...
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Guide
5 steps to delivering the best experiences...
46% of U.S. consumers have already deserted brands or retailers this year due to poor...
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Webinar Recording
Unlock the Signals of Every Call Using...
The contact center today is the nerve center of the operation and has needed to...
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eBook
The Reopening Playbook
5 Essential Ways to Use the Voice of Customer in Your Gameplan The next era...
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eBook
5 experience signals every marketer should know
Consumers’ expectations of brands are higher than ever. They expect companies to understand their needs...
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Webinar Recording
Making work better for people, and people...
Despite significant investment in employee engagement programs, organizations continue to encounter flat or faltering engagement...
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eBook
Reimagining the Workplace of Tomorrow
This playbook details the top 5 ways companies can establish a deep and continuous connection...
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Webinar Recording
The Digital Front Door: Engaging Patients Remotely...
The pandemic has opened the door for new ways to provide Telehealth – a channel...
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Webinar Recording
Medallia Fall 2020 Release
Hear from our product management leadership about Medallia’s latest innovations, and find new ways to...
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Brief
Medallia Media Solutions
Subscriber behavior has radically shifted in the past year — not only is more content...
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Guide
Demonstrate the ROI of Improving Customer Experience...
How do you measure the return on investment of Government Customer Experience (CX)? Download this...
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Guide
The Guide to Crowdsourcing for State and...
If you’ve ever asked for feedback on pending regulations, participated in a brainstorming session, or...
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eBook
Reimagining the Workplace of Tomorrow
The way we work has changed. Employees are dealing with stresses caused by remote work,...
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Webinar Recording
Transforming Your Culture to Improve the Patient...
With the shift to high-deductible and consumer-driven health plans, patients are increasingly involved in their...
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Webinar Recording
Blazing the CX Trail in Canada
Medallia is pleased to bring together a group of professionals who are putting customer experience...
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Case Study
Fast, rich video insights power amazing mobile...
Specializing in American-style Mexican cuisine, Del Taco is always looking to stay ahead of the...
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eBook
Get powerful insights from every call
Every conversation between agents and customers contains a gold mine of insights, but uncovering the...
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Video
Transforming Digital Experiences with CX Signals &...
There’s still yet-to-be-seized opportunities for brands to uniformly capture all Customer Experience (CX) Signals, apply...
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Video
Powering the Future of CX
Learn how capturing human signals through Medallia LivingLens is the key to revolutionizing your experience...
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Guide
Technology Transforms High Risk Interactions to Reveal...
Power up to 80% of in-person dining experiences with almost no physical contact. Download this...
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Guide
Technology Helps Remove Risky Interactions to Deliver...
Power up to 80% of real-time guest experiences at scale, with almost no physical contact....
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Brochure
Medallia Speech for Telecommunications
Contact center volume is booming as customers adjust to new self-service options for technical support,...
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Brochure
Medallia for Departments of Motor Vehicles
Transformation with Real-Time Driver and Customer Experience Data The employees of the Department of Motor...
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Webinar Recording
Mastering customer & staff experiences for reopening...
With COVID-19 restrictions easing across North America, retail and foodservice organizations are navigating new challenges,...
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Brochure
Medallia Closed Loop Service Experience for Salesforce
The Medallia Experience Cloud is a customer experience management platform which: Combines the most comprehensive...
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Webinar Recording
Medallia For Sales: How to Drive Pipeline,...
The global pandemic has permanently impacted how organizations operate — including, and especially, Business to...
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Case Study
Noodles & Company uses a data-driven approach...
With guest satisfaction always being top of mind, Noodles & Company is made up of...
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Guide
5 essential ways to use the voice...
The next era of business is unfolding right now, and both customers and employees are...
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Webinar Recording
Mastering Curbside Pickup with Video Feedback
Curbside pickup and delivery options are no longer “nice to haves” — they are mandatory...
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Brochure
Medallia Staffing Services
Positioning your firm now with quality talent in high-demand fields is critical to stay top...
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Webinar Recording
Successful Transition from Surviving to Thriving: Stories...
To ensure a positive healthcare experience and plan for the future it is key to...
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Webinar Recording
How Digital is Disrupting Insurance Claim Processing...
With the cost of insurance claims rising and increasing consumer expectations for a more personalized...
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Webinar Recording
4 ways to turn every field service...
It’s a sensitive time for in-home or in-work services. Customers and technicians alike are taking...
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eBook
The Retailer's Guide to Curbside Commerce
5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 87% of consumers want brands...
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eBook
The Restaurant's Guide to Curbside Commerce
5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 84% of consumers say they...
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Webinar Recording
Capturing Signals to Drive Customer Satisfaction and...
An impactful CX program requires the ability to capture multiple signals to get a complete...
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Webinar Recording
The Customer-Centric Disruption of Life Sciences: How...
Digital disruption has shifted how patients approach their care and the way physicians adapt to...
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Webinar Recording
Mastering Auto's Evolution: From Digital Sales to...
For auto brands, the customer is in the driver’s seat — and, today more than...
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Webinar Recording
Adding EQ to IQ: How Your Financial...
Digital transformation has quickly turned into digital disruption and is creating a new normal for...
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Guide
Thriving in the New Digital Reality
How to harness real-time insights to improve customer experience Medallia enables insurers to engage with...
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Webinar Recording
Navigating the New Normal for Financial Services
Hear Medallia Vice President, Solutions Principal, Diane O’Hara and Global Head of Strategy Analytics, Veronica...
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Webinar Recording
Leveraging EX to Drive Organizational Performance
Listen to leading employee experience expert William H. Macey, PhD, and Melissa Arronte, PhD, Solution Principal...
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eBook
Highlights, launches and resources from Experience '20
Get a full wrap up of the great content, learnings, and launches from Medallia’s Experience...
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Case Study
7-Eleven puts customer experience at the heart...
From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit...
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Guide
Mastering Virtual Support and Digital Engagement
How to use real-time insights to support your customers and employees Medallia enables telecom providers...
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Brochure
Government Healthcare Understand the Patient, Provider, and...
Federal, State, and Local organizations have a significant role in delivering value-based healthcare benefits. Your...
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Webinar Recording
5 Simple Ways to Adjust your VOE...
The world of work is quickly changing. Companies are taking measures to ensure employee safety...
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Webinar Recording
Mastering Retail's Evolution: From Digital Orders to...
Consumer preferences have radically changed and behaviors originally driven by convenience are now necessary for...
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Webinar Recording
InDepth: The Future of Research
InDepth is a series of live panel discussions on trending topics with the best and...
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Webinar Recording
Why humanizing emotive consumer feedback is better...
Are you capturing VoC insights that motivate employees to act? By incorporating real human responses,...
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Webinar Recording
Creating Employee Experiences that Endure
EX is an increasingly important initiative for many organizations. But how do you ensure employee...
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Guide
3 Steps to Winning With Customer Experience...
How to navigate through the winds of change Customer experience is fundamentally shifting how patients...
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Webinar Recording
The Customer-Centric Disruption of Life Sciences
Take advantage of customer feedback and signals to understand the movement within the industry and...
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Guide
Winning with Medallia Digital
Seamlessly engage with your clients online Medallia enables insurers to quickly adopt digital strategies to...
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Webinar Recording
Strikedeck: Get your Customers to Adopt and...
Are your customers struggling with effective user adoption of your product/service? Want to learn how...
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Webinar Recording
How Customer Experience Signals are Shaping the...
Hear Medallia Solutions Principal, Rachel Lane, and Geoffrey Ryskamp, Global Head of Hospitality, Travel &...
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Webinar Recording
5 Steps to Transform Experience Insights with...
Get More from your Customer Experience Insights Your employees’ time is valuable, so you need...
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Webinar Recording
Agility in the Face of Rapid Change
During this unprecedented time, T-Mobile’s top priority is ensuring critical connections with family, loved ones,...
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Webinar Recording
How to Listen and Act on Employee...
To succeed in times like these, companies need to stay tightly connected to their most...
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eBook
Early Warning Signals
How experience signals can drive your business forward Understanding customer needs and expectations has always...
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Webinar Recording
Getting from A to Z without the...
DICK’S Sporting Goods, the largest sporting goods retail company in the United States is focused...
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Webinar Recording
Turn Feedback into Customer Retention in your...
B2B sales organizations rely heavily on account relationships for expanding business, jumpstarting renewals, and winning...
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Webinar Recording
Adapting CX programs during times of change
Watch this webinar to learn how to modify your existing programs for your customers and...
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Webinar Recording
Managing Change in the Path of COVID-19
Watch this webinar for key learnings on how successful leaders manage change in a time...
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Webinar Recording
3 tools to expand your customer insights...
When disruption and change is everywhere, it’s imperative that you listen and understand your customers....
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Guide
5 Ways to Adjust Your Voice of...
How to use Medallia technologies to manage experiences Live Time and support employees The world...
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eBook
How Video Can Help Operationalize User Research
In this eBook you’ll discover: Why video is the answer for actionable and effective user...
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Brochure
Medallia for Government Employee Experience
Employees are one of the government’s most important asset. Employee experience and engagement play a...
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Webinar Recording
10 Best Practices to Transform CX with...
Medallia’s Sales & Service Experience managed package unites the Medallia outside-in view of the customer...
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Guide
5 ways to boost patient loyalty
32% of the consumers will walk away from a brand they love after just one...
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Webinar Recording
Spring 2020 Release
The best way to learn about how Medallia can help your organization is to hear...
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Webinar Recording
Medallia in Action: How Retailers Improve Business...
Watch this webinar to learn what sets Retail CX leaders apart: how they capture more...
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Guide
3 Ways to Level-up Your Journey Mapping...
A Guide from Medallia & American Banker Financial institutions have long invested in some level...
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Case Study
Dick’s Sporting Goods: Streamlining eCommerce Experience
How Dick’s Sporting Goods is engaging ecommerce customers and acting on real-time feedback to improve...
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Report
The Forrester Wave™: Customer Feedback Management Platforms,...
Medallia was evaluated for its Experience Cloud solution and was ranked a leader. Medallia received...
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Brochure
Medallia Solution for Healthcare Payers
Medallia makes it easier for insurers to continuously engage with members, employers, and brokers in...
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Case Study
Atrium Health: Winning the Hearts and Minds...
How Atrium Health is modernizing experience management with Medallia & Ipsos Atrium Health, one of...
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Case Study
How putting the customer first transformed Zurich...
In this exclusive interview with Zurich Insurance’s Global Head of Customer & Digital Office, Monika...
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Webinar Recording
What CX Trends Will Drive Success for...
In this webinar, Medallia shares the top customer experience trends that will drive overall success...
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Webinar Recording
3 Ways to Supercharge the Voice of...
In this webinar, you’ll learn best practices to supercharge the voice of the customer in...
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Case Study
Putting the Customer at the Center of...
Learn how, in a relatively short time, Walmart Mexico’s eCommerce team transformed into a customer-centric...
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Webinar Recording
3 Key CX Practices of Leading B2Bs
By surveying hundreds of US-based B2B professionals whose companies collect and use customer feedback, the...
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Brochure
Adobe Integration Brochure
In today’s world of omni-channel interactions, brands struggle to understand how to improve and optimize...
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Whitepaper
Setting the Standard in CX for B2B
Key practices that distinguish leading companies from laggards To understand why some B2B organizations are...
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Case Study
Posadas Case Study: Analyzing guest comments transforms...
Learn how Mexico’s leading hospitality brand captures guest signals – specifically unstructured written comments –...
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Case Study
How PEXA Elevated Its Member Experience with...
As the leading platform in an industry experiencing change, expectations from members are high. A...
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Webinar Recording
The Human + Digital Customer Experience Blueprint
Investing in the right CX strategies that maximize customer value The adoption of digital channels...
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Report
The Four Levers of Employee Experience
Employee experience matters – but how should organizations go about creating a compelling, delightful, and...
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Case Study
IntegraMed: Delivering Quality Care, Satisfaction, and Better...
Before switching to Medallia, IntegraMed had been using a patient survey vendor to capture post-encounter...
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Brochure
Medallia Athena Brochure
Organizations are capturing more experience data than ever before. In order to make sense of...
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Whitepaper
The State of Customer Experience Management in...
Stay ahead of the curve; download this new Medallia research to understand how B2B companies...
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Brochure
Medallia Experience Profiles
People expect a personalized experience. With Medallia Experience Data Platform, companies gain a comprehensive view...
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Whitepaper
Customer-Centric Disruption: Pharma through the eyes of...
Having disrupted Retail, Hospitality, Banking, and Transportation, the empowerment of consumers through technology is changing...
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Brochure
Medallia for Employee Experience
Experiences in the workplace are often designed without knowing what employees really want. Organizations deploy...
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Webinar Recording
Building a Business Case for CX: How...
We’ve all heard the adage ‘what gets measured gets done’ – but in the modern...
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Case Study
ABN Amro: On the path to customer...
Learn how ABN Amro has broken the mold to create a customer-centric organization in banking....
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eBook
The Measurable Value of Investing in CX...
According to Harvard Business Review, increasing customer retention rates by just 5% has been found...
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Brief
The CX Tipping Point - Banking Brief
Today’s customers have more choices, and more power over the brands they interact with, than...
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Brochure
Medallia Admin Suite
Whether you’re looking to modify and maintain existing programs or to quickly collect additional feedback,...
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Case Study
Madison Square Garden Case Study
Since first opening its doors in New York City in 1879, Madison Square Garden (MSG)...
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Case Study
IHG: Listening to the Heartbeat of Millions...
With guests checking in and out of its 798,075 hotel rooms every day, IHG needs...
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Brochure
Medallia Experience Cloud End-to-End Data Protection
At Medallia, we have built an enterprise-grade customer experience management platform, protecting our clients’ customer...
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eBook
Real Time is the Right Time: Your...
When it comes to customer experience (CX), the ability to have meaningful, relevant, in-the-moment interactions...
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Report
Why CX for the CMO
The role of the chief marketing officer is rapidly evolving. Not too long ago, marketing...
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Brochure
Medallia's Unified Reporting and Dashboards
Wherever you are in your CX journey – whether you are already using the Medallia...
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Brochure
Medallia Digital Anywhere
Experience interactions are proliferating across channels, and keeping up with your customers has become increasingly...
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Brief
Winning Financial Services with Medallia for Digital
Improving digital CX in the financial industry is becoming more and more crucial; a recent...
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Study
The Total Economic Impact™ of Medallia Experience...
Read how organizations that invest in CX win. According to the Forrester Consulting Total Economic...
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Study
The Customer Experience Tipping Point — An...
Customer Experience (CX) is a key battleground for companies in today’s economy. Yet this is...
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Brochure
Medallia Conversations
More and more people are interacting through mobile messaging with the companies and brands they...
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Whitepaper
Insurance Disrupted: How Customer Experience Can Help...
Generational differences in customer satisfaction, trust in insurance providers, and eagerness to try out new...
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Whitepaper
Accenture and Medallia: Breaking the Code —...
The best-performing companies use customer feedback to fuel learning and innovation. This research reveals the...
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Case Study
The New Comcast: Empowering Employees to Drive...
With 91,000 employees and 20 million customers, Comcast generated $80 billion in annual revenue in...
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Whitepaper
The Business Case for a Customer-Centric Culture
In the Age of the Customer, business as usual is not enough. Companies must deliver...
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Whitepaper
Text Analytics: The CMO's Secret Weapon
Companies are confronted with large amounts of unstructured customer data like survey comments and social...
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Brochure
Medallia for Digital
Medallia for Digital is the full power of Medallia Experience Cloud™ designed to help you...
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Infographic
The Five Elements of a Winning Digital...
With the prevalence of digital touchpoints, companies are accumulating an unheard-of volume of information about...
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Case Study
Frontier Airlines Case Study
Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more...
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Video
Medallia's Operational Customer Experience Management (OCEM)
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Whitepaper
Benchmarking Your Customer Experience Program
Companies most often look to benchmarks to understand how their performance stacks up against others....
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Webinar Recording
Financial Linkage: Demonstrating CX Value to the...
Even the most seasoned customer experience professionals struggle to demonstrate the financial value of their...
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Brochure
Medallia Experience Cloud™
Medallia Experience Cloud™, a software-as-a-service platform, uniquely fuses human and machine learning to reveal the...
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Whitepaper
Winning Customers in an Omnichannel World
Omnichannel customers are not only the reality of modern commerce—they are the future. To stay...
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Webinar Recording
How Comcast Transformed Their Contact Centers
63% of people view quick issue resolution as the most important element of a good...
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Infographic
2017 Medallia Benchmark
What are the world’s customer experience leaders doing differently? And how have those practices impacted...
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Whitepaper
From Data to Action: Profiling the Modern...
The Medallia Institute examined more than 300 established customer experience programs over a four-year period...
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Video
Farmers Insurance Video
In this video, learn how Farmers Insurance has built a customer centric culture by leveraging...
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Whitepaper
The Big Story Behind Your Big Data
Text analytics gives companies the potential to mine customer feedback for insights hidden deep within...
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Whitepaper
Why Text Analytics
Free-flowing text, often referred to as unstructured data, makes up a huge and growing portion...
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Brochure
Medallia Digital
Medallia Digital helps companies capture feedback across emerging web and mobile channels, engage customers with...
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Other
Airbnb & Medallia on Innovative CX
In this podcast recording, Airbnb’s Head of Global Customer Experience, Aisling Hassell, and Medallia’s Co-founder and...
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Report
Free the Data: The Business Impact of...
Democratizing customer feedback can be extremely powerful. Getting this information into the right hands by...
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Whitepaper
You Say You Want a Revolution: Build...
On their own, both company culture and management practices influence how employees behave with your...
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Other
How Customer Centric is your Company
In this podcast recording, Airbnb’s Head of Global Customer Experience, Aisling Hassell, and Medallia’s Co-founder and...
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eBook
Understanding the Millennial Customer Journey
Millennials have become the largest generation in America, and their buying power is predicted to...
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Video
Medallia's OCEM Video
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Webinar Recording
The ROI of Customer Experience
How strong is the link between the experience customers have with your brand, and what...
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Report
Five Stars or a Perfect 10: Why...
When companies are designing surveys to gather customer feedback, they frequently wonder: Is it better...
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Whitepaper
Finding The Way to Happy Customers Through...
While 78% of frontline employees report that their leaders have made customer experience a top...
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Webinar Recording
Using Operational CEM to Gain a Sustainable...
According to Gartner research, 89% of companies today expect to compete on the basis of...
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Brochure
Medallia Ask Now
Medallia Ask Now integrates testing with customer experience management so that you can drive continuous...
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Infographic
Cultural Bias and the Customer Experience
The strength of a customer relationship is strongly influenced by prevailing cultural expectations around factors...
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eBook
Writing Great Customer Satisfaction Surveys - Part...
A guide for planning and writing surveys that are lean, mean and impactful
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Video
What CEM Certification Means For Your Business
Hear what others have to say about the CEM Certification experience.
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Case Study
Windstream Case Study: Using 2.7M surveys a...
Find out how Windstream continues to operationalize feedback throughout the organization to deliver superior customer...
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Case Study
RingCentral Case Study: 9 out of 10...
To identify and rescue unhappy customers, RingCentral had to see the customer journey from the...
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Case Study
Sunrise Communications Case Study: Saved $20 million...
Saving Millions by Shining Light on Customers with CEM
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Case Study
Auto & General Case Study: Promoters increased...
Auto & General, an Australian insurance company, is combating churn by shifting its customer-sympathetic culture...
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eBook
The 6 Principles for a Transformative Customer...
In this e-book, we’ve outlined the six principles you need to have a fully functioning...
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Webinar Recording
Find Out How Hilton Worldwide Became a...
Hilton Worldwide leads the hospitality industry with its customer experience and insights program. Learn how,...
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Brochure
Medallia for Salesforce Brochure
Embed the Voice of the Customer in Your CRM.
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Brochure
Medallia CRM Integration
Arm Sales and Support with the Voice of the Customer.
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Case Study
Zurich Insurance Case Study: Promoters spend 27%...
Global Meets Local: How a Global Insurance Company Builds Loyalty at the Local Level
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Case Study
PayPal Case Study: Drove $2 billion in...
Reducing Customer Pain Points Boosts Billions
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Case Study
Global Hospitality Company Case Study
Global Hospitality company leads With award-winning CEM program and a dash of SALT.
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Case Study
Four Seasons Case Study: 7 point increase...
Continually (Re)inventing the Standards of Customer Experience
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Case Study
Choice Hotels Case Study: Raised $18M in...
Higher Medallia Engagement, Higher Revenue: The Economics of Customer-Centricity
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Case Study
Mercedes-Benz USA, LLC Case Study: 2-step closed...
The Best or Nothing: Driving Improvements into the Enterprise Through Customer Feedback
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Webinar Recording
B2B VoC Webinar Series, Part 2: Effectively...
Special guest, Steve Bernstein from Waypoint Group, and Medallia’s Sam Keninger, present an engaging webinar...
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Whitepaper
Choosing a Customer Experience Metric
The primary customer experience metric you choose is one of the most visible elements of...
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Whitepaper
Medallia’s Approach to Text Analytics
Medallia's approach to Text Analytics. Explains the techniques behind topic analysis and sentiment analysis, and...
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Brochure
Medallia and Ipsos Partner to Bring You...
Market-Leading Customer Experience Management Software Delivered by the #1 Global Customer Experience Professional Services Firm...
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Case Study
Cox Communications Case Study: Improved NPS by...
Cox Communications is on an impressive CX trajectory. Just 18 months after launching a new...
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Report
Medallia for the Auto Industry
Auto brands have recognized that it’s not just great cars that bring customers back. It’s...
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Brochure
The Medallia Overview
Improve the customer experience with Medallia software.
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Brochure
Medallia Mobile Apps
Empower employees on the go to identify trends, respond instantly to customers, and measure success.
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Brochure
Medallia In-the-Moment Feedback
Learn how to collect top-of-mind feedback from onsite customers. Using our solution enables you to...
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Brochure
Customer Experience Certification
Description of the Medallia Institute course that provides an end-to-end framework of best practices for...
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Brochure
Medallia Social Feedback
Our solution helps brands understand customer perceptions online and empowers the frontline with actionable feedback...
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Webinar Recording
Virtual Book Club with Fred Reichheld
Recording from June 2012 with Fred Reichheld, Fellow at Bain and Company and author of...
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Brochure
Medallia Mobile Feedback
Gathering customer feedback shortly after a transaction improves the quality and volume of data your...
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Video
Best Western Customer Video
Best Western leverages Medallia’s text analytics, social media and customer experience management solutions to have...
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Whitepaper
Five Ways to Quantify the ROI of...
Although improving customer experience is its own reward, CEM programs offer committed users the added...
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Case Study
Sephora raises client loyalty by 3%
Within a year of implementing Medallia’s platform, Sephora increased its already sky-high customer loyalty by...
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Brochure
Five Contact Center Success Stories in Customer...
Medallia Contact Center Experience examples from customers in travel services, retail, insurance, financial services and...
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Whitepaper
Forrester Research: The Business Impact of Customer...
"The Impact of Customer Experience: What a High Customer Experience Index Score Can Do for...
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Brochure
Medallia Text Analytics
Swiftly mine customer feedback to identify and take action on what impacts your business most.
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Brochure
Net Promoter Score Brochure
Harness the power of Net Promoter Score: Medallia’s solution lets you operationalize the resulting data...
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Brochure
Medallia Solutions for Contact Center
Driving the customer experience from the agent level: every agent empowered, every call an opportunity.
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