MEDALLIA FOR DIGITAL EXPERIENCE

Deliver intuitive, engaging online experiences

Understand your online visitors and realize their needs in real time

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The world’s leading brands use Medallia’s digital solutions

Customer-centric digital experiences start here 

The digital channel is the first and central touchpoint in almost every customer journey—making it the new battleground for acquiring and retaining customers. 

Medallia’s digital solutions empower your team to understand customer behaviors and intentions, and use that information to curate intuitive, personalized experiences in real time. 

Customer-centric digital experiences start here 

The digital channel is the first and central touchpoint in almost every customer journey—making it the new battleground for acquiring and retaining customers. 

Medallia’s digital solutions empower your team to understand customer behaviors and intentions, and use that information to curate intuitive, personalized experiences in real time. 

Engage digital visitors and grow revenue 

Identify who is visiting your digital property and what they want while powering individualized next-best actions across your organization.

Get customers what they want, the first time 

Leverage digital insights in real time and across your organization to decrease cost to serve, minimize call volume, and boost productivity.

Increase loyalty, retention, and advocacy 

Use omnichannel customer data to create intuitive experiences while delivering personalized interactions to every digital visitor.

Why Medallia for digital?

Build a digital presence that advances growth 

Create a strong digital foundation that consistently meets customer needs and accelerates business growth 

Increase task completion, minimize call volume

Empower visitors to get what they want online, without using more costly channels

Capture more online visitors from the first click 

Engage visitors with relevant content and offers as soon as they enter your digital property 

Create a consistent pipeline of promoters 

Personalize every interaction between your brand and customers to build loyalty 

Understand why customers come to—and abandon—your brand online 

Create a direct connection with your customers to get insight into the entire digital experience and its importance within the broader omnichannel journey. 

Collect feedback anywhere, whether customers are browsing your website, downloading your app, or using a self-checkout machine. Then visualize customers’ digital body language using behavioral intelligence, session replays, and heatmaps to identify exactly what went right—or wrong—in their journey.  

Focus your efforts on the opportunities that drive growth 

Prioritize the improvements and initiatives that will help your customers and your bottom line, and forget the rest. Uncover strategic opportunities, emerging trends, and actionable insights from online feedback using industry-leading Text Analytics. 

When feedback isn’t available, score and quantify the revenue associated with every online experience, and quickly create action plans that drive results. 

Deliver relevant experiences to every customer in the moment 

Create dynamic online experiences that drive conversion and task completion. Automatically power real-time actions that make sense for each customer – both in that moment, and in the context of their history with your brand. 

Distribute digital experience data across your organization so your customers receive a personalized touch no matter where they engage next. 

Leverage an enterprise-grade integration ecosystem for faster insights 

Medallia’s connectors include hundreds of out-of-the-box integrations, including Adobe, Salesforce, and ServiceNow. 

See a complete list of Medallia’s integration partners, or take a deep dive into our Premier Partnership with Adobe. As the only premier partner in the Digital Analytics space, Medallia’s digital tools unlock value from Adobe Experience Cloud you can’t find anywhere else.   

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