Medallia Leadership Team

CHIEF EXECUTIVE OFFICER

Joe Tyrrell

Before joining Medallia, Joe served as president of ICE Mortgage Technology, where he led three wholly owned subsidiaries in MERS, Simplifile and Ellie Mae. He was responsible for all facets of each business, driving record revenues and profitability while introducing new innovations in automation, artificial intelligence, and data-driven workflows. Previously, he served in various leadership roles at Ellie Mae, including COO, prior to ICE’s acquisition.

EVP, CHIEF CUSTOMER OFFICER

Jimmy Duan

Jimmy leads Professional Services and Enablement. Before Medallia, he was most recently a member of the CallidusCloud executive team and held roles as CTO, EVP Services, EVP International Sales and Customer Success. Jimmy has also held executive leadership roles in Client Services, Analytics and Data Warehousing at Xactly, and Quovera.

EVP, CHIEF FINANCIAL OFFICER

Dan Madden

Dan oversees our financial strategy and provides strategic financial input to the senior management team. He has a diverse background in finance and administration of public and private-equity-backed companies, including serving as the EVP & CFO for Ellie Mae, where he helmed the transition from a publicly-traded to private-equity-owned business through to the subsequent sale of the company to Intercontinental Exchange. Dan has also held CFO and finance leadership positions at Revel Systems, Cepheid, Symmetricom, Tellabs, and McKesson.

EVP, CHIEF PEOPLE OFFICER

Mary Ainsworth

Mary leads Medallia’s people and culture team. Before Medallia, Mary served as EVP, Chief People Officer for CallidusCloud. She has a proven track record of attracting and retaining top talent, developing high-performance teams and delivering the experiences and results that matter most to employees and the business. Prior to CallidusCloud, Mary worked at Robert Half International where she managed strategic recruiting efforts for both public and private companies. Mary is a member of the Forbes HR Council.  

EVP, CHIEF TECHNOLOGY OFFICER

Robert Baca 

Robert leads the strategy and execution for the technical infrastructure at Medallia. Robert has over 20 years of experience in managing technical operations, cloud operations, cloud engineering, Dev Ops, and QA. Prior to Medallia, he was the Chief Technology Officer at ICE Mortgage Technology. Robert is passionate about incorporating next-generation technology such as natural language processing to help customers succeed in the digital age, while focusing on collaboration and quality.

EVP, CHIEF INFORMATION OFFICER

Ashwin Ballal

Ashwin is Medallia’s first ever CIO, responsible for global corporate IT, workplace services and procurement. Previously, Ashwin was at KLA, a semiconductor capital equipment company and held various leadership roles including CIO & Data Officer, General Manager, President and Managing Director for KLA India. Also, he has held various senior management positions at Electroglas Inc., Keithley Instruments, and Noran Instruments.

EVP, Global Sales and Operations

Gabriel Benavides

Gabe brings more than 20 years experience in transformational enterprise leadership to his role as EVP of Global Sales and Operations. In his role, Gabe leads go-to-market functions globally including pre-sales, sales, client value, and operations. Since joining Medallia in 2014, Gabe has driven consistent, rapid growth in multiple go-to-market roles before joining Medallia's Executive team in 2021. Prior to Medallia, Gabe held Global Account Executive and Sales Leader roles at Insight Enterprises, Hitachi Data Systems, and Oracle Corporation.

EVP, Chief Legal Officer

Hanna Steinbach

Hanna leads the Legal team for Medallia. Prior to joining Medallia in 2015, Hanna spent several years at law firms in three different countries focusing on a broad range of legal areas. She also worked at WIPO (World Intellectual Property Organization), a specialized agency of the United Nations, as a direct appointee by the German government. Hanna holds law degrees from the University of Vienna, Stockholm University and UC Berkeley School of Law.

EVP, Strategy and Corporate Development

Alex Glanz

Alex leads strategy, corporate development, technology partnerships, and analyst relations. Since joining the company in 2015, he has built a consistent track record of executing growth and innovation strategies to accelerate Medallia’s market leadership. Prior to Medallia, he held technical underwriting and business development leadership roles at Chubb. Alex holds an MBA from UCLA Anderson and a bachelor’s degree from McGill University.

SVP, GLOBAL MARKETING

Tim Duranleau 

Tim leads the global marketing team at Medallia. Since joining the team in 2019, he has led various functions within marketing and operations and is passionate about bolstering Medallia’s market leadership through brand awareness and demand generation. Prior to Medallia, he held various marketing and leadership roles at CallidusCloud, leading to acquisition by SAP. Tim holds a bachelor's degree in marketing from San Jose State University.