Connect business-critical systems to the Voice of the Customer
“With Medallia’s real-time APIs, it’s easy to integrate our proprietary systems. We synchronize customer feedback with our CRM, deliver SMS surveys from an internal engine, and build new applications on the Medallia platform.”
Head of CX Design and Systems Development, Beeline
Learn how our platform connects with your current CRM systems to bring you seamless access to critical customer feedback data.
Medallia seamlessly hooks into established systems and processes, automating workflows, notifying relevant teams inside collaboration tools like Slack and Workplace by Facebook, and even triggering customer engagement campaigns in platforms like Salesforce or Marketo.
Our RESTful APIs, automated processes, and flexible data handling enable real-time CX data sharing across the enterprise and keep your finger on the pulse of the customer experience.
Our APIs and developer portal give you the flexibility to connect and manipulate customer data for deep analysis and insights. Want to layer customer NPS, network quality, and GPS data on Google Maps? No problem. You bring the creativity, we’ll bring the canvas.