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Headline: Meet Jose Ayala: PM Intern and FIrst-Generation Mexican American Image: Jose sitting at a table outdoors, smiling
Nov 28, 2022
Medallia Culture

Meet Jose Ayala: PM Intern and First-Generation Mexican American

Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me

Tyler Do

Tyler Do

Chief experience officer (CXO) looking at her computer and feeling productive
Nov 21, 2022
Experience Management

What is a Chief Experience Officer? The Qualities to Hire the Bes

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio

Mary Kearl

Mary Kearl

Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Cust

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom

Sheila Mulrooney

Sheila Mulrooney

A woman sitting on her couch with her laptop ponders a question
Nov 09, 2022
Customer Experience

Net Promoter Score 101: How to Determine an NPS Benchmark

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS)

Medallia

Medallia

A senior manager leads a training session with brand partners in a conference room
Nov 07, 2022
Experience Management

What is Partner Experience? 3 Simple Steps to Build a Program �

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seaml

Dushyant Mitra

Dushyant Mitra

A family dressed for a cold climate looks at a store window with shopping bags in hand
Nov 02, 2022
Contact Center

5 Tips to Prepare Your Contact Center for the Holiday Season

Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to

Justin Herrick

Justin Herrick

Two senior leaders focused on digital experience discuss recent feedback on a tablet
Oct 31, 2022
Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experienc

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita

Sheila Mulrooney

Sheila Mulrooney

Two underrepresented workers collaborate in an office lobby
Oct 26, 2022
Medallia Culture

Bringing People Together: How Medallia Built a Community-Driven D

Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco

Sophie Hossein

Sophie Hossein

Workers collaborating at an automotive manufacturing plant
Oct 24, 2022
Customer Experience

The Best Strategy for Customer Experience in the Automotive Indus

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experien

Jodi Searl

Jodi Searl

Employees in a discussion at work
Oct 21, 2022
Employee Experience

How to Identify What Matters to Employees: Using Feedback to List

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo

David Ostberg, PhD

David Ostberg, PhD

A family sits at their dining room table with their takeout food
Oct 19, 2022
Market Research

Consumer Trends 2022: The Effects of Inflation on Everyday Buying

Inflation continues to make an impact on buying decisions — here are the consumer trends you need to know right now.

Andrew Custage

Andrew Custage

Example of Medallia's Automated Scoring capability
Oct 17, 2022
Experience Management

4 Ways to Analyze Customer & Employee Behavior with Medallia

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead o

Jen Dillon

Jen Dillon