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Pandemic Drives Digital Innovation Across Healthcare
Aug 11, 2020
Customer Experience

Pandemic Drives Digital Innovation Across Healthcare

With a resurgence of COVID-19 cases in many parts of the country, there are some lessons learned from the start of the pandemic that can be useful in steering healthcare organizations forward. Interestingly, a recent Accenture survey reports that 9 out of 10 patients feel the care they received from their healthcare provider was as good or better than b
Sarah Gilstrap, MS, CPXP

Sarah Gilstrap, MS, CPXP

Solution Consulting, Healthcare
Adapting Quickly Crucial to Noodles & Company’s Success
MOST POPULAR
Aug 04, 2020
Customer Experience

Adapting Quickly Crucial to Noodles & Company’s Success

It’s no doubt that 2020 has been a year of constant change. Regardless of the industry, businesses and organizations alike have ha
Uplifting Black Communities at Medallia
Editor's Pick
Aug 07, 2020
Medallia Culture

Uplifting Black Communities at Medallia

The late John Lewis once said “Nothing can stop the power of a committed and determined people to make a difference in our s
Latest
Customer Experience
Employee Experience
Product Experience
Medallia Culture
Enhance CAHPS Feedback With Real-Time Capabilities
Aug 05, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship

Julie Keller

Julie Keller

Experience Management Solutions for Healthcare
Digital Disruption Increases Need for Real-Time Insights
Jul 24, 2020
Product Experience

Digital Disruption Increases Need for Real-Time Insights

With rapid technology adoption and the COVID-19 pandemic, customers are shifting their daily activities online faster than ever be
Jason Jung

Jason Jung

Associate Product Marketing Manager
Checklist for Getting Ahead of Staffing Demands
Jul 17, 2020
Customer Experience

Checklist for Getting Ahead of Staffing Demands

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizatio
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Providers Come Together to Crowdsource Healthcare Ideas
Jul 14, 2020
Customer Experience

Providers Come Together to Crowdsource Healthcare Ideas

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemi
Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, H
Putting Customer Experience First at 7-Eleven
Jul 09, 2020
Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cate
Natalie Graham

Natalie Graham

Global Partner Marketing Lead
Put Customers at the Center of Your Reopening Strategy
Jul 08, 2020
Customer Experience

Put Customers at the Center of Your Reopening Strategy

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are ge
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Q&A with Pip Hare - Journey to Vendée Globe 2020
Jul 01, 2020
Medallia Culture

Q&A with Pip Hare – Journey to Vendée Globe 2020

Ahead of our Medallia x Pip Hare launch, we caught up with Pip, the British professional sailor and skipper of Medallia, a 60ft IM
Medallia

Medallia
Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Customer Experience

Speech Analytics and the New Age of Contact Centers

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e
Rachel Lane

Rachel Lane

Medallia Solution Principal
Celebrating Pride 2020 at Medallia
Jun 26, 2020
Medallia Culture

Celebrating Pride 2020 at Medallia

In many ways, Pride 2020 is unlike any other Pride in recent history. With Pride events all around the world being canceled becaus
Zach Christensen-Mohammed

Zach Christensen-Mohammed

Social Media Manager
Digital Transformation: Revitalizing the Physician-Pharma Connection
Jun 26, 2020
Customer Experience

Digital Transformation: Revitalizing the Physician-Pharma Connect

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales rep
Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, H
Medallia Experts Now Available On Demand
Jun 24, 2020
Customer Experience

Medallia Experts Now Available On Demand

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your indiv
Russell Haswell

Russell Haswell

Vice President, Vertical Markets
Expanding Access to Care with a New Telehealth Experience by Medallia
Jun 24, 2020
Product Experience

Expanding Access to Care with a New Telehealth Experience by Meda

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here t
Sheri Kahn

Sheri Kahn

Senior Vice President, Product Marketing