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Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe

Liam Burns

Liam Burns

Medallia a leader in Gartner Magic Quadrant for Voice of Customer
Jan 18, 2022
Customer Experience

Leading the Way to a Connected Customer Experience

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companie

Elena Hutchison

Elena Hutchison

A few team members sit around a conference table smiling and clapping for a candidate
Jan 12, 2022
Employee Experience

The Great Rehire Is Underway: How to Elevate the Candidate Experi

In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog

David Ostberg, PhD

David Ostberg, PhD

Hybrid-contact-center-workforce-blog-image-768×432
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.

Rachel Lane

Rachel Lane

Medallia-ERGs-2021-blog-image
Dec 21, 2021
Medallia Culture

Medallia Employee Resource Groups: 2021 Year in Review

As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr

Alisha Thomas

Alisha Thomas

CX-Executive-Order_Blog_Image
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t

Lee Becker

Lee Becker

Event recap. Afrotech World. We couldn’t stay away, here’s why
Dec 10, 2021
Medallia Culture

AfroTech World: We Couldn’t Stay Away, Here’s Why

We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh

Alisha Thomas

Alisha Thomas

Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The

Rachel Lane

Rachel Lane

nov_blog-hero_-EXAnalytics-event
Dec 08, 2021
Customer Experience

From Hyatt to Meta, Leading Brands Share Their Customer Experienc

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If

Mary Kearl

Mary Kearl

Photo of Brian Powers next to the text, How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO
Nov 22, 2021
Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from a

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback p

Shawn Swanson

Shawn Swanson

A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transiti

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi

Sophie Hossein

Sophie Hossein

A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, m

Samantha Finken

Samantha Finken