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On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro
We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measur
It’s October 1 and it’s CX Day! This global, industry-wide celebration lead by the CXPA.org, honors the companies and individuals
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Back in July, we joined Pledge 1%, the global movement to ingrain giving into the DNA of all companies. One new initiative we just
Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu
New Research from Medallia and The Partnership for Public Service on Employee Experience Whether agencies’ goals are to put a hum
The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the
Customer experience management is an expanding space—which presents unique opportunities for Medallia’s Solution Consulting organi
Interview with Guy Greenberg – Cooladata As a Co-Founder and CEO of Cooladata, Guy Greenberg is helping the company—and its
At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, share
Medallia recently hosted its annual customer conference Experience ’19, a convergence of all things experience management, and an
Your customers expect personalized experiences – relevant to them and consistent with their past experiences. But this becom
Business-to-business (B2B) relationships are complex, comprising multiple individuals across different levels, products, regions a