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Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Customer Experience

Contact Center Metrics: Here’s What Your Customers Are Telling You

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the overall customer experience. Contact centers offer a wealth of insights, but the problem is most companies struggle to analyze and uncover important metrics and learnings from voice of the customer data. In fact, 74% of the

Jonathan Shafer

Jonathan Shafer

Director of Product Marketing for the Insurance, H
VA Customer Experience: A Blueprint for Success
MOST POPULAR
Nov 24, 2020
Customer Experience

VA Customer Experience: A Blueprint for Success

With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co
Veterans Month 2020: Matt’s Journey from the Military to Medallia
Editor's Pick
Nov 20, 2020
Medallia Culture

Veterans Month 2020: Matt’s Journey from the Military to Medallia

Matt Brendel shares his story of transitioning from the military to civilian workforce as part Medallia’s celebration of Veterans

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Customer Experience
Employee Experience
Product Experience
Medallia Culture
Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers Fi

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity

Amanda Riches

Amanda Riches

Senior Director, Professional Services
Why Now is the Time to Modernize Your Patient Experience Strategy
Nov 17, 2020
Customer Experience

Why Now is the Time to Modernize Your Patient Experience Strategy

Instantaneous, meaningful, and actionable insights are the key to a modern patient experience strategy. The current landscape of h
Kristi Roe

Kristi Roe

Head of Healthcare Experience
Customer Experience Strategy: Lessons From Amazon Prime Day
Nov 13, 2020
Customer Experience

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber

Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Nov 10, 2020
Customer Experience

12 Customer Experience Stats Show Why Resolving Channel Silos is

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era o
Sunita Khatri

Sunita Khatri

Sr. Director, Product Marketing
5 Tips for Building a B2B Customer Loyalty Strategy Right Now
Nov 06, 2020
Customer Experience

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on

Brian Andrews

Brian Andrews

Senior CX Principal
How Johnson & Johnson Leverages Service-Desk Feedback to Improve Employee Experience
Nov 03, 2020
Employee Experience

How Johnson & Johnson Leverages Service-Desk Feedback to Imp

Johnson & Johnson (J&J) believes good health is the foundation for building vibrant lives, thriving communities, and forwa
Allison Levy

Allison Levy

Senior Customer Marketing Manager
A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org
Oct 30, 2020
Medallia Culture

A Passion for Corporate Social Impact Programs: Heather shares th

In our latest installment of the Medallia Life Employee Spotlight, we had the privilege of sitting down with Medallia’s Global Hea
Medallia Life

Medallia Life
Medallia Sponsors The Trevor Project to Support LGBTQ+ Community
Oct 30, 2020
Medallia Culture

Medallia Sponsors The Trevor Project to Support LGBTQ+ Community

Every year as part of Medallia’s Gift Matching Initiative, each employee resource group (ERG) selects a nonprofit organization the
Bridget Hall

Bridget Hall

Manager, Education Services Sales
Customer Experience in Life Sciences: A Q&A with Rich Schwartz, Medallia’s New Solution Principal
Oct 28, 2020
Customer Experience

Customer Experience in Life Sciences: A Q&A with Rich Schwar

The life sciences industry is at an inflection point where the need to prepare for the future and remain relevant are front and ce
Valerie Beaudett

Valerie Beaudett

Director, Public Relations
SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of Employee Experience
Oct 23, 2020
Employee Experience

SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of E

For the first time in more than 30 years, the U.S. Securities and Exchange Commission (SEC) has significantly revised its business
Melissa Arronte

Melissa Arronte

Solutions Principal
Celebrating UK Black History Month: Mike shares his passion, purpose and podcast
Oct 16, 2020
Medallia Culture

Celebrating UK Black History Month: Mike shares his passion, purp

This month is Black History Month in the United Kingdom and much like Black History Month in the United States, it began as a way

Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion and Belonging Communit
Indoor dining and COVID-19: The secrets to winning back customers
Oct 13, 2020
Customer Experience

Indoor dining and COVID-19: The secrets to winning back customers

There’s little doubt the restaurant industry has been hit as hard as any during the global pandemic, but new research shows there’
Justin Butterfield

Justin Butterfield

Solutions Consultant