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The COVID-19 pandemic has magnified the healthcare employee retention problem. An employee experience strategy can help organizations reduce caregiver burnout and improve patient care. The COVID-19 pandemic has shed light on one of the greatest crises within the healthcare industry: healthcare employee retention issues and the increasing attrition rate
To be named a leader in the first ever Gartner Magic Quadrant for Voice of the Customer, 2020* is an incredible honor for Medallia
As we reflect as a company about why we exist and our mission, we are inspired by MLK, to listen, to understand and take action. L
Retailers that deliver an exceptional Buy Online Pickup Curbside customer experience have an incredible opportunity to win loyalty
Here’s how companies can leverage the voice of the customer when building an AI-powered customer experience strategy that aligns w
Shifting focus from auto dealer incentives and survey scores to listening to feedback and acting on it helps brands truly optimize
An inside look at how the leader in experience management, Santa Claus, has built one of the most loyal customer bases in the worl
Customer feedback is the key to improve product experience and maximize customer value in every product release. Maximizing time i
Nikki Amberstone shares her passion for workplace services and how diversity was a major factor in her becoming a Medallian Maya A
Real-time feedback from patients and quality engagement can help healthcare organizations build trust in COVID vaccines and instil
This year Afrotech hit differently, albeit 100% digital and dubbed ‘Afrotech World,’ it provided a break, a smile, a light that w
The secret to reducing readmissions in healthcare starts with effective communication and improving patient engagement. As we are
Leading HR industry analyst Josh Bersin discusses the future of employee experience and a groundbreaking new model called continuo
With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success and a “co
Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the