Jumpstart and supercharge your experience programs with apps, components, and integrations
Thought leadership, education and events from Medallia.
Your source for the latest CX research, insights and resources.
Find out about Medallia, our customers, partners and more.
Understand, predict and take action to deliver extraordinary customer experiences
Products
Solutions
Customers
Resources
Company
Your message has been received and we will contact you shortly.
As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum going into the new year. And from a CX perspective, the single biggest post-holiday momentum-killer is customer fatigue. In the weeks leading up to the holidays, consumers spend much of their ecommerce time and mone
Few decades in history have brought more change to retail shopping than the last 10 years. A few years ago, many feared the retail
Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best a
Get the best in Customer Experience content delivered straight into your inbox.
Medallia is proud to announce that we received a perfect score of 100 on the Corporate Equality Index (CEI) again this year. The C
Customer Experience management is the new goldmine for companies looking to transform their businesses. Today’s new norm is about
Dreamforce Session 2019 – Katie Lechner and Aaron Dizack It was a pretty packed room at Dreamforce where Katie Lechner and
To say that government underperforms in terms of CX is to state the obvious. Complaints about lines at the DMV, frustration when d
As a solutions expert for healthcare at Medallia, I get to talk with customers in the industry on a daily basis. Here are my persp
Originally posted by the U.S. Department of Veterans Affairs 45,390 American adults died from suicide in 2017, including 6,139 U.S
CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the
This week is a special time at Medallia. It’s our employee-led Global Week of Giving (GWG), when all around the world, Medallians
Patients are flooded with new options for where they seek care and to whom they refer their friends. Competition is literally on e
For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order.
Aristotle is thought to have been the first person to mention the wisdom of the crowds. But he had no idea the power that future t
