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Sep 09, 2019
Employee Experience

New Research from Medallia and Partnership for Public Service Sho

New Research from Medallia and The Partnership for Public Service on Employee Experience  Whether agencies’ goals are to put a hum

Medallia

Audrey Vaughn

Aug 28, 2019
Medallia Culture

Opportunities for Impact: Solutions Consulting Leader on Growing

Customer experience management is an expanding space—which presents unique opportunities for Medallia’s Solution Consulting organi

Susan Lovegren

Susan Lovegren

Jul 11, 2019
Customer Experience

Zurich Insurance’s Customer-led Culture Transformation

At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, share

Medallia

Medallia

Jul 02, 2019

Three Takeaways From Medallia’s Experience ‘19 Conference

Medallia recently hosted its annual customer conference Experience ’19,  a convergence of all things experience management, and an

Rachel Lane

Rachel Lane

Jun 27, 2019
Product Experience

Personalizing Experiences with Medallia CX360

Your customers expect personalized experiences – relevant to them and consistent with their past experiences. But this becom

Priya Kotak

Priya Kotak

Jun 20, 2019
Customer Experience

Looking to Boost your B2B Customer Experience Efforts? Here Are F

Business-to-business (B2B) relationships are complex, comprising multiple individuals across different levels, products, regions a

Rachel Terlau

Rachel Terlau

Jun 20, 2019
Customer Experience

My 2019 Medallia Experience Takeaways

I was head-nodding like a champ no less than 20 times on the red-eye home from San Diego after attending Medallia’s Experience con

James A. Galon

James A. Galon

Jun 12, 2019
Medallia Culture

Meet Medallian Amanda Riches

What do you do at Medallia? How long have you been a Medallian? I am a Director of Professional Services in the EMEA team as well

Susan Lovegren

Susan Lovegren

Jun 10, 2019
Medallia Culture

Leslie Stretch Joins More Than 600 Global CEOs in Landmark Divers

Medallia CEO Leslie Stretch has signed onto the ​CEO Action for Diversity & Inclusion​TM​, the largest CEO-driven business com

Lauren Jackman

Lauren Jackman

Medallia: Customer Experience Management
May 23, 2019
Customer Experience

Customer Experience Management: The Proof is in the ROI

If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them

Diane O'Hara

Diane O'Hara

Medallia: CX
May 23, 2019
Employee Experience

Initiating a CX Transformation? Helpful Tips for Success

In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for c

Noreen Kidwai

Noreen Kidwai