Man watches a presentation intently, in a brightly lit room
Feb 15, 2024
Customer Experience

Top 7 Customer Experience Quotes to Remember from Experience ‘24

The Medallia Experience ‘24 conference brought together the world’s leading voices in the experience industry, who shared advice f

Samantha Finken Rayner

Samantha Finken Rayner

close of up a woman staring at a screen
Feb 06, 2024
Customer Experience

AI Security Needs to Be a Priority for Experience Programs

Emerging AI technologies provide great opportunities to transform how companies can deliver customer and employee experiences, but

Scot Gorman

Scot Gorman

Woman works on a laptop while taking a call on a cell phone
Jan 26, 2024
Digital Experience

The Impact of Digital Transformation on Customer Experience

In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integ

Mary Kearl

Mary Kearl

A woman in business attire stands in the spotlight on a stage while giving a presentation
Dec 08, 2023
Customer Experience

Medallia Experience 2024: Everything You Need to Know

Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most insp

Samantha Finken Rayner

Samantha Finken Rayner

A new employee sits at their desk with a notepad, pondering a question
Nov 29, 2023
Employee Experience

Asking the Right Onboarding Feedback Questions (with Samples)

Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper

Medallia

Medallia

Woman is smiling while walking through a field, carrying a tree to be planted
Nov 28, 2023
Medallia Culture

Fostering Inclusive Employee Experiences with Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

Communicating With the Angry Customer
Nov 22, 2023
Contact Center

How to Communicate with Angry Customers: 15 Quick Tips

Customer service is tasked with meeting and exceeding expectations, but the truth is this effort to lock in loyalty doesn’t always

Justin Herrick

Justin Herrick

Woman looks at phone while holding a takeout box
Nov 20, 2023
Customer Experience

How AI Will Unlock Unparalleled Personalization of the Customer a

The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person

Michael Mallett

Michael Mallett

An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.
Nov 10, 2023
Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Pe

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,

Lauren Farah

Lauren Farah

Contact center agents having a discussion
Nov 10, 2023
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma

Mary Kearl

Mary Kearl

Paths to Grow Your Customer Service Career
Nov 03, 2023
Contact Center

7 Paths to Grow Your Customer Service Career

While customer service often gets a bad rap for being an entry-level, high churn field, the increasingly customer-centric business

Medallia

Medallia

Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai