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retail customer experience
Jul 15, 2021
Customer Experience

What Pharma can Learn from Retail’s Customer Experience Innovatio

With the direct impact of experience on outcomes, what can brands learn from the retail customer experience to improve the pharma

Richard Schwartz

Richard Schwartz

improving digital experiences
Jul 07, 2021
Customer Experience

Improving Digital Experiences: Start with Feedback and Digital Ex

As more customers favor websites and apps, improving the digital experience has become business critical. With digital feedback an

Liam Burns

Liam Burns

How to Create a Customer Engagement Strategy
Jun 28, 2021
Customer Experience

How to Create a Customer Engagement Strategy that Boosts Guest Sa

Backed by research, here’s how to create a customer engagement strategy that can increase bookings, guest satisfaction, and loyalt

Geoffrey Ryskamp

Geoffrey Ryskamp

Instant Customer Feedback
Jun 21, 2021
Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innova

The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now

Jonathan Shafer

Jonathan Shafer

Address Employee Burnout
Jun 16, 2021
Employee Experience

How Medallia Used Crowdsourcing to Address Employee Burnout and I

The best way to discover what people need is to ask them. That’s why Medallia uses crowdsourcing to find creative ways to address

Erica Desai

Erica Desai

Medallia Experience 21: How to Improve Contact Center Performance Under Pressure
Jun 15, 2021
Customer Experience

Medallia Experience 21: How to Improve Contact Center Performance

As digital-first customers become more reliant on frontline agents for support, speakers at Medallia Experience 21 talked about an

Liam Burns

Liam Burns

Develop a customer experience management program
Jun 10, 2021
Customer Experience

Medallia Experience 21: Leaders Share 5 Steps to Develop a Custom

During Medallia Experience 21, leaders across industries shared how to develop a customer experience management program that will

Alicia Frazier

Alicia Frazier

Takeaways About Employee Experience
Jun 08, 2021
Employee Experience

Top 5 Takeaways About Employee Experience from Medallia’s E

Of all the employee experience lessons shared at Experience 21, here are the most crucial takeaways to shape how your organization

Mary Kearl

Mary Kearl

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Jun 04, 2021
Medallia Culture

A Peek into Pride 2021 at Medallia

In honor of Pride month, Medallia’s Q-Field ERG hosts events to engage Allies and celebrate together. From a drag queen story time

Bridget Hall

Bridget Hall

B2B Customer Success Strategies
Jun 03, 2021
Customer Experience

Medallia Experience 21: 5 B2B Customer Success Strategies to Driv

During Medallia Experience 21, leaders discussed how companies can better measure success and shared these 5 B2B customer success

Vincent Manlapaz

Vincent Manlapaz

Digital experience lessons
Jun 01, 2021
Customer Experience

Medallia Experience 21: 5 Digital Experience Lessons that Can’t B

At Medallia Experience 21, digital experience lessons were in the spotlight after a year where seemingly every interaction shifted

Liam Burns

Liam Burns

Mental Health Awareness Month 2021
May 28, 2021
Medallia Culture

Mental Health Awareness Month 2021: Let’s Listen and Break the St

This Mental Health Awareness Month, we connected with two women from Medallia and Black Girls Smile to learn more about how organi

Alisha Thomas

Alisha Thomas