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Social Reviews – A Critical Component of...
As more and more people have adopted social media, online reviews have quickly become today’s word of mouth. When my favorite athleisure brand offers to fix my year-old running shorts ...
Exciting New Ways to Analyze your Data...
Here at Medallia we firmly believe the information needed to win in the market is within your CX and EX data. This feedback is rich with insights that help organizations ...
Medallia’s Perspective on Intelligent Customer Experience
Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Customer Experience. I sat down with Gregor Stewart, VP of Data ...
VP of Data Science Gregor Stewart on...
How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascination with that complex question was a big reason ...
The 6 Most Deadly CX Sins, and...
Medallia partnered with CX Network to host a live webinar featuring an interview with the creator of the Net Promoter® system, Fred Reichheld and Medallia’s director of professional services, Matthew ...
5 CX Predictions for Insurance in 2019
2018 was a transitional year for the insurance industry. The typical “wait and see” approach to making technology investments, expanding into adjacent markets, and launching new products has largely been ...
4 B2B CX Predictions for 2019
Improving a company’s understanding of its customers and their experiences is a top three business goal for more than 7 out of 10 B2B professionals surveyed. B2B companies will continue ...
5 CX Predictions for Banking in 2019
Coming out of 2018, there’s no question that banks are feeling the heat. A recent study from Bain & Company found that 54% of respondents trusts at least one tech ...
5 CX Predictions for 2019
It’s 2019. Customer expectations are rising, which means it’s time to focus on building an experience-centric engine within your business, one that engages both your customers and employees at a ...
5 Predictions for Customer Experience in the...
2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, ...
How to crack the integration code: an...
As anyone who’s ever done it knows, it isn’t easy to integrate two different technologies, even when they’re designed to complement each other. This was the challenge I faced after ...
