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Jun 02, 2020
Medallia Culture

There is no better time to confront inequality than now

Medallia is here to support our employees and customers at this time, who, as we emerge from this pandemic, are now struggling in areas of unrest across the U.S. We do not condone violence and we utterly condemn the killing of George Floyd, Ahmaud Arbery, Breonna Taylor, Trayvon Martin and the many others who have fallen victim to racist brutality. This
Leslie Stretch

Leslie Stretch

President & CEO
Medallia Product highlights from Experience ‘20 Virtual Summit
MOST POPULAR
May 13, 2020
Product Experience

A Decade of Innovation Delivered in Months

Medallia Product highlights from Experience ‘20 Virtual Summit I’m excited to share some highlights from Experience ‘20 today. It

Memorial Day: A Day of Honor and Remembrance
Editor’s Pick
May 24, 2020
Medallia Culture

Memorial Day: A Day of Honor and Remembrance

As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, but to live by them. -J
Latest
Customer Experience
Employee Experience
Product Experience
Medallia Culture
Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, wi
Julie Keller

Julie Keller

Experience Management Solutions for Healthcare
State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w
Valerie Beaudett

Valerie Beaudett

Director, Public Relations
A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and
Melissa Arronte

Melissa Arronte

Solutions Principal
3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos
Hillary Newport

Hillary Newport

Senior Industry Product Marketing Manager- Retail,
How Video is Driving Impact Across Experience Programs
Apr 20, 2020
Customer Experience

How Video is Driving Impact Across Experience Programs

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing
Medallia LivingLens

Medallia LivingLens
Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha
Medallia

Medallia
10 Ways to Supercharge your Salesforce® Data with Medallia
Apr 03, 2020
Product Experience

10 Ways to Supercharge your Salesforce® Data with Medallia

Your CRM system holds a vast array of essential customer information based on your relationship with them. But what about the cust
Casey Levine

Casey Levine

Senior Alliances Solutions Consultant
HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

Sunita Khatri

Sunita Khatri

Sr. Director, Product Marketing
Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool
Apr 01, 2020
Customer Experience

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool

Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations
Heather Jin

Heather Jin

Global Head of Corporate Social Impact
Blog Gov Crisis
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in C

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer
Diane O'Hara

Diane O'Hara

VP Solutions Principal
An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from
Melissa Arronte

Melissa Arronte

Solutions Principal