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Experience is back! Here’s an overview of all the details you need to know about what will take place at our biggest and most inspirational event yet.
Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone
Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what
Developing a great employee experience as part of a positive company culture is more important than ever. While the employee exper
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead
The next phase of AI innovation will drive personalization at scale and help organizations efficiently deliver seamless and person
Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can,
You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma
The most important employee experience strategies include listening to your employees, taking action based on their feedback, and
For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei
Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Explore this list of the top 25 customer experience conferences to attend in 2024.
This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.
Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a