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Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool
Apr 01, 2020
Customer Experience

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool

Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations right now. Critical in caring for at-risk populations and helping government agencies understand gaps in services, nonprofits on the frontline may be overwhelmed by the increased demand or financially hit due to the volatile
Heather Jin

Heather Jin

Global Head of Corporate Social Impact
Blog Gov Crisis
MOST POPULAR
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize
HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Editor’s Pick
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

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Customer Experience
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10 Ways to Supercharge your Salesforce® Data with Medallia
Apr 03, 2020
Product Experience

10 Ways to Supercharge your Salesforce® Data with Medallia

Your CRM system holds a vast array of essential customer information based on your relationship with them. But what about the cust
Casey Levine

Casey Levine

Senior Alliances Solutions Consultant
Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer
Diane O'Hara

Diane O'Hara

VP Solutions Principal
An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from
Melissa Arronte

Melissa Arronte

Solutions Principal
Modifying Experience Programs During COVID-19: Q&A
Mar 26, 2020
Customer Experience

Top Questions and Answers from Medallia Experts on COVID-19

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng
Medallia

Medallia
Modifying Experience Programs During COVID-19: Part 2
Mar 26, 2020
Customer Experience

Tips on How to Stay Connected to Customers and Employees During C

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t
Medallia

Medallia
Modifying Customer & Employee Experience Programs During COVID-19
Mar 26, 2020
Customer Experience

Modifying Customer & Employee Experience Programs During COV

Today, Medallia hosted a Webinar, Modifying Customer and Employee Experience Programs During COVID-19, and here are the best pract
Medallia

Medallia
5 Ways Telcos can Manage Scale & Complexity Resulting from COVID-19
Mar 25, 2020
Customer Experience

5 Ways Telcos can Manage Scale & Complexity Resulting from C

Millions across the globe are caring for their family, friends, and colleagues, and with strict social distancing policies in effe
Kaitlyn Lincoln

Kaitlyn Lincoln

Industry Product Marketing Manager - Telecommunica
Medallia Logo
Mar 23, 2020
Medallia Culture

Keeping our Companies, Customers, Brands and People Connected at

At this time we believe it is imperative to think about our team members and customers. The world has changed for the moment and e
Leslie Stretch

Leslie Stretch

President & CEO
Crowdsourcing Ideas for New Managers at the Watermark Conference 2020
Mar 13, 2020
Customer Experience

Crowdsourcing Ideas for New Managers at the Watermark Conference

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita
Lauren Jackman

Lauren Jackman

Director, Inclusion & Employee Relations
6 Ways to Humanize Messaging Tools in the Hotel Industry
Feb 26, 2020
Customer Experience

6 Ways to Humanize Messaging Tools in the Hotel Industry

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali
Geoffrey Ryskamp

Geoffrey Ryskamp

Global Head of the Hospitality Practice
Enhance CAHPS Feedback With Real-Time Capabilities
Feb 10, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with, and help patients. A strong patient-provider relationship
Julie Keller

Julie Keller

Experience Management Solutions for Healthcare