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Medallia’s Global Week of Giving
Oct 14, 2021
Medallia Culture

Treasuring Every Experience through Medallia’s Global Week of Giv

Value every person and every experience. As 2021 continues to be one of the toughest years for humanity, this value statement at M

Heather Jin

Heather Jin

Employee Experience in 2022
Oct 12, 2021
Employee Experience

Employee Experience in 2022 and Beyond: Q&A with David Ostbe

The world of work is changing faster than we’ve ever witnessed. Here’s what employee experience expert David Ostberg predicts will

Emily Helpern

Emily Helpern

Future of experience
Oct 04, 2021
Customer Experience

CX Day 2021: The Future is Experience — Are You Ready?

Medallia CEO Leslie Stretch shares his views on the future of experience and why connecting the customer experience needs to be th

Leslie Stretch

Leslie Stretch

Guest experience priorities for hotels
Sep 28, 2021
Customer Experience

Welcoming Guests Back to Travel: 3 Guest Experience Priorities fo

The pandemic has negatively affected many industries, but arguably none more severely than travel and hospitality. This sector has

Lorena Kurtjian Hernandez

Lorena Kurtjian Hernandez

Flexible Approach to Work
Sep 23, 2021
Medallia Culture

The New Normal: Why Medallia is Sticking to Our Flexible Approach

Work from home is here to stay, at least at Medallia. We interviewed Medallians about their preferred style of work and share why

Alisha Thomas

Alisha Thomas

employee experience data
Sep 21, 2021
Employee Experience

Leverage the Power of People Data and Employee Experience Data: A

In a conversation with Visier’s Ian Cook, Medallia Solution Principal Melissa Arronte dives deeper on how organizations can levera

Melissa Arronte

Melissa Arronte

Journey visualization tools
Sep 20, 2021
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow

Liam Burns

Liam Burns

measuring employee experience
Sep 16, 2021
Employee Experience

Measuring Employee Experience: The Top 5 Types of Employee Experi

Every single day, employees run into obstacles that get in the way of them performing their best work. If left unaddressed by empl

Mary Kearl

Mary Kearl

Form analytics tools
Sep 14, 2021
Digital Experience

Quickly Find and Fix Conversion-Killing Experiences with Form Ana

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix

Liam Burns

Liam Burns

Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap

Liam Burns

Liam Burns

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Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i

Liam Burns

Liam Burns

Digital experience score
Aug 24, 2021
Digital Experience

Measuring Customer Experience on Websites and Apps? Use a Digital

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experienc

Liam Burns

Liam Burns