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When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if
The Intersection of Employee and Customer Experience I just read Stacia Garr’s research on the 4 Levers of Employee Experience an
Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re
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The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl
A note to HR Leaders as Medallia kicks off at Workday Rising Today’s great business transformations come from having a higher purp
Back in July, we joined Pledge 1%, the global movement to ingrain giving into the DNA of all companies. One new initiative we just
We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measur
On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro
It’s October 1 and it’s CX Day! This global, industry-wide celebration lead by the CXPA.org, honors the companies and individuals
Join us at Workday Rising to Find Out How and Why Happy and engaged employees deliver great experiences to customers, and happy cu
New Research from Medallia and The Partnership for Public Service on Employee Experience Whether agencies’ goals are to put a hum
The Medallia City Tour is back for its second year, and bigger than ever! You asked, we listened, and this year we’re bringing the
Customer experience management is an expanding space—which presents unique opportunities for Medallia’s Solution Consulting organi
