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A customer approaches a customer service representative
Mar 13, 2023
Customer Experience

Customer Experience vs Customer Service: How They’re Different (&

Customer experience and customer service have some differences, but connecting the two allows brands to delight customers and achi

Justin Herrick

Justin Herrick

3 Years of DEIB Goals
Mar 08, 2023
Medallia Culture

Lessons Learned: Our DEIB Goals, Three Years Later

When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceed

Lauren Jackman, PhD

Lauren Jackman, PhD

A warehouse manager speaking to a couple of his employees
Jan 30, 2023
Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Tu

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce

David Ostberg, PhD

David Ostberg, PhD

A team lead enthusiastically shows off an analytics report to her team
Jan 26, 2023
Solution Spotlight

From Insights to Action: Why Analytics Reporting Should Be Person

To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which

Jen Dillon

Jen Dillon

An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Cu

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the

Bill Staikos

Bill Staikos

“2023” set against an icon background representing industries such as travel and hospitality, healthcare, and automotive
Jan 12, 2023
Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Kno

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex

Justin Herrick

Justin Herrick

A CXO talks to other organizational leaders about breaking down silos
Dec 21, 2022
Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco

Mandisa Makubalo

Mandisa Makubalo

Organizational leaders sharing important information with one another in the office
Dec 14, 2022
Customer Experience

Connected Experiences Require You to Break Organizational Silos:

As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a

Annette Franz

Annette Franz

The headshots of Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte
Dec 12, 2022
Customer Experience

Why Leading Organizations Connect Employee Experience to Customer

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav

Justin Herrick

Justin Herrick

A collage of several Medallina teams coming together to volunteer their time for global week of giving
Dec 09, 2022
Medallia Culture

Valuing Every Person & Every Experience: Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

A contact center leader helps an agent respond to a customer
Dec 07, 2022
Contact Center

5 Tips to Create Connected Experiences for Customers Using the Co

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help —

Mandisa Makubalo

Mandisa Makubalo

Headline: Meet Jose Ayala: PM Intern and FIrst-Generation Mexican American Image: Jose sitting at a table outdoors, smiling
Nov 28, 2022
Medallia Culture

Meet Jose Ayala: PM Intern & First-Generation Mexican Americ

Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me

Tyler Do

Tyler Do