Keeping our Companies, Customers, Brands and People Connected at this Challenging Time

On Tuesday, March 24, Medallia hosted a Webinar focused on helping our customers navigate their CX and EX programs during challeng

As discussed in Part I of the “Modifying Customer & Employee Experience Programs During COVID-19” webinar summary now is not t

At Medallia, we believe that the best ideas are generated when everyone has a voice, and today that’s easier than ever with digita

Good customer service is key to any business’s success. But nowhere is a happy customer more important than in the hospitali

Many providers will confirm that they got into medicine to connect with, and help patients. A strong patient-provider relationship

A 3-Step Guide to Using Customer Journeys to create a Positive Return Experience in Retail Build Loyalty Through Your Returns Proc

The Federal Government interacts with nearly the entire American public every year and often during critical times in their lives.

The great experience-builder Walt Disney said, “Times and conditions change so rapidly that we must keep our aim constantly focuse

Today, people have a network of social channels at their fingertips, making it easy for them to spread the word about their best a