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Contact Center Metrics: Here's What Your Customers Are Telling You
Nov 23, 2020
Customer Experience

Contact Center Metrics: Here’s What Your Customers Are Tell

Analyze every call and not only improve contact center metrics, but increase operational efficiency, customer satisfaction and the

Jonathan Shafer

Jonathan Shafer

Voice of the Client: How Fidelity International Puts Customers First
Nov 19, 2020
Customer Experience

Voice of the Client: How Fidelity International Puts Customers Fi

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity

Amanda Riches

Amanda Riches

Why Now is the Time to Modernize Your Patient Experience Strategy
Nov 17, 2020
Customer Experience

Why Now is the Time to Modernize Your Patient Experience Strategy

Instantaneous, meaningful, and actionable insights are the key to a modern patient experience strategy. The current landscape of h

Kristi Roe

Kristi Roe

Customer Experience Strategy: Lessons From Amazon Prime Day
Nov 13, 2020
Customer Experience

Customer Experience Strategy: Lessons From Amazon Prime Day

Apply these customer experience strategy lessons from Amazon Prime Day and be ready for Black Friday. Between Black Friday, Cyber

Hillary Newport

Hillary Newport

12 Customer Experience Stats Show Why Resolving Channel Silos is Crucial Today
Nov 10, 2020
Customer Experience

12 Customer Experience Stats Show Why Resolving Channel Silos is

Are your digital and contact center teams working together? These customer experience stats show why they should. The coming era o

Sunita Khatri

Sunita Khatri

5 Tips for Building a B2B Customer Loyalty Strategy Right Now
Nov 06, 2020
Customer Experience

5 Tips for Building a B2B Customer Loyalty Strategy Right Now

Thriving B2B organizations have highlighted improving customer experience as a top strategic objective. Many have doubled down on

Brian Andrews

Brian Andrews

How Johnson & Johnson Leverages Service-Desk Feedback to Improve Employee Experience
Nov 03, 2020
Employee Experience

How Johnson & Johnson Leverages Service-Desk Feedback to Imp

Johnson & Johnson (J&J) believes good health is the foundation for building vibrant lives, thriving communities, and forwa

Allison Levy

Allison Levy

A Passion for Corporate Social Impact Programs: Heather shares the story of Medallia.org
Oct 30, 2020
Medallia Culture

A Passion for Corporate Social Impact Programs: Heather shares th

In our latest installment of the Medallia Life Employee Spotlight, we had the privilege of sitting down with Medallia’s Global Hea

Medallia Life

Medallia Life

Medallia Sponsors The Trevor Project to Support LGBTQ+ Community
Oct 30, 2020
Medallia Culture

Medallia Sponsors The Trevor Project to Support LGBTQ+ Community

Every year as part of Medallia’s Gift Matching Initiative, each employee resource group (ERG) selects a nonprofit organization the

Bridget Hall

Bridget Hall

Customer Experience in Life Sciences: A Q&A with Rich Schwartz, Medallia’s New Solution Principal
Oct 28, 2020
Customer Experience

Customer Experience in Life Sciences: A Q&A with Rich Schwar

The life sciences industry is at an inflection point where the need to prepare for the future and remain relevant are front and ce

Valerie Beaudett

Valerie Beaudett

SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of Employee Experience
Oct 23, 2020
Employee Experience

SEC’s ‘Human Capital Disclosures’ Update Elevates Importance of E

For the first time in more than 30 years, the U.S. Securities and Exchange Commission (SEC) has significantly revised its business

Melissa Arronte

Melissa Arronte

Celebrating UK Black History Month: Mike shares his passion, purpose and podcast
Oct 16, 2020
Medallia Culture

Celebrating UK Black History Month: Mike shares his passion, purp

This month is Black History Month in the United Kingdom and much like Black History Month in the United States, it began as a way

Alisha Thomas

Alisha Thomas