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When strategizing a CX program, it’s important to understand the difference between B2C and B2B customer experiences.
Find out the top features to choose the best customer experience management (CEM) software platform for your business.
Deciding who’s responsible for customer experience may seem obvious, but in reality it’s not only on the CX team to help deliver a
Customer experience and customer service have some differences, but connecting the two allows brands to delight customers and achi
When Medallia set DEIB goals, including three years of progressive representation goals, we worked hard to achieve them. We exceed
The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce
To solve issues quickly, organizations need to uncover the right insights for everyone from executives to the front lines — which
As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the
From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex
Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco
As your organization aims to craft and deliver connected experiences, break organizational silos to ensure employees are aligned a
If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav
At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead
Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help —
Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me