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Nurses - The Brains, Faces and Hearts of Healthcare
Jun 03, 2020
Employee Experience

Nurses – The Brains, Faces and Hearts of Healthcare

Nurses are always important, but now, they are more important than ever. Nursing is our nation’s largest healthcare occupation, wi

Julie Keller

Julie Keller

State Farm®: Founded on the Principle of Being Customer-Centered
May 27, 2020
Customer Experience

State Farm®: Founded on the Principle of Being Customer-Centered

Medallia CEO, Leslie Stretch and Jon Farney, CFO of State Farm® The Medallia Experience ‘20 Summit was a fantastic event, filled w

Valerie Beaudett

Valerie Beaudett

A Different Way of Connecting for a Different Way of Working
Apr 29, 2020
Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists and

Melissa Arronte

Melissa Arronte

3 Steps to Providing a Better Meal Delivery Experience
Apr 27, 2020
Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to clos

Hillary Newport

Hillary Newport

How Video is Driving Impact Across Experience Programs
Apr 20, 2020
Customer Experience

How Video is Driving Impact Across Experience Programs

Originally published on Medallia LivingLens. We’ve all had to recently adapt to a new normal. Government ordered social distancing

Medallia LivingLens

Medallia LivingLens

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that ha

Medallia

Medallia

10 Ways to Supercharge your Salesforce® Data with Medallia
Apr 03, 2020
Product Experience

10 Ways to Supercharge your Salesforce® Data with Medallia

Your CRM system holds a vast array of essential customer information based on your relationship with them. But what about the cust

Casey Levine

Casey Levine

HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from

Sunita Khatri

Sunita Khatri

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool
Apr 01, 2020
Customer Experience

Helping Nonprofits During COVID-19 with Free Crowdsourcing Tool

Medallia.org is committed to doing our part in relief efforts and nonprofits are among the most vital yet vulnerable organizations

Heather Jin

Heather Jin

Blog Gov Crisis
Mar 31, 2020
Customer Experience

A Human Centered Approach for Government Agencies to Respond in C

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citize

Lee Becker

Lee Becker

Five Ways Banks Can Listen to Customers and Employees During COVID-19
Mar 30, 2020
Customer Experience

Now is the Right Time for Banks to Capture Employee and Customer

Right now, banks are an essential business and are remaining open to the public. As banks navigate the new norms of their customer

Diane O'Hara

Diane O'Hara

An Employee Pulse Now? Why Always On is Always Best.
Mar 27, 2020
Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks!  I was in another country just 10 days ago. That flight home seems like a trip from

Melissa Arronte

Melissa Arronte