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Zurich Insurance’s Customer-led Culture Transformation
At the recent Experience ‘19 conference Monika Schulze, Head of Customer and Digital Experience at Zurich Insurance Company, shared how changing the company’s culture has led to Zurich’s customer experience ...
Three Takeaways From Medallia’s Experience ‘19 Conference
Medallia recently hosted its annual customer conference Experience ’19, a convergence of all things experience management, and an opportunity to socialize the cutting-edge practices insights, and news from leading brands ...
Personalizing Experiences with Medallia CX360
Your customers expect personalized experiences – relevant to them and consistent with their past experiences. But this becomes increasingly difficult to achieve as they interact with you across more channels ...
Looking to Boost your B2B Customer Experience...
Business-to-business (B2B) relationships are complex, comprising multiple individuals across different levels, products, regions and functions. Connections within a B2B account hold varying degrees of influence and decision-making power, directly impacting ...
My 2019 Medallia Experience Takeaways
I was head-nodding like a champ no less than 20 times on the red-eye home from San Diego after attending Medallia’s Experience conference. And after one fierce nod, I was ...
Meet Medallian Amanda Riches
What do you do at Medallia? How long have you been a Medallian? I am a Director of Professional Services in the EMEA team as well as an Onboarding Facilitator. ...
Customer Experience Management: The Proof is in...
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit ...
Initiating a CX Transformation? Helpful Tips for...
In today’s world, experiences matter more than ever before because no bad experience goes unpunished. The standards are high for creating “wow” moments therefore organizations can’t afford to overlook CX ...
The CX Factor: How Experience Management is...
Customer Experience Management is the next step in the evolution of this customer/employee partnership in the energy industry. It empowers energy companies by delivering a rich array of feedback you ...
How to Improve Retail Customer Experience by...
Russ Haswell, Solution Principal at Medallia, and Erica James, Senior Manager of Professional Services, recently joined forces on a Retail TouchPoints Webinar illustrating how enhanced employee engagement builds customer success. ...
Don’t Worry, Be Engaged! How Engaged Employees...
Today, companies feel intense pressure in both the workplace and marketplace to attract and retain top talent. HR professionals must create an environment where employees stay longer, and people line ...
