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This week is a special time at Medallia. It’s our employee-led Global Week of Giving (GWG), when all around the world, Medallians are coming together to support the communities in which we work and live. Understanding and valuing people is at the heart of CX, our product, and our company, so charitable giving has been ingrained from the beginning. In 20
CX strategies designed to maximize customer value have led to significant spending on digital transformation initiatives over the
Patients are flooded with new options for where they seek care and to whom they refer their friends. Competition is literally on e
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Originally posted by the U.S. Department of Veterans Affairs 45,390 American adults died from suicide in 2017, including 6,139 U.S
For Business-to-Business (B2B) companies, meeting customer expectations – let alone exceeding them – is a tall order.
Aristotle is thought to have been the first person to mention the wisdom of the crowds. But he had no idea the power that future t
The inner loop is composed of business actions taken in response to feedback from individual customers. In this blog, we will expl
Source: Pink Petro/Fred Agho There’s an undeniable shift in energy among today’s corporations. CEOs everywhere are beginning to re
When your manager asks, “Would it be OK if I share some feedback?”, it rarely leads to a comfortable conversation – even if
The Intersection of Employee and Customer Experience I just read Stacia Garr’s research on the 4 Levers of Employee Experience an
A note to HR Leaders as Medallia kicks off at Workday Rising Today’s great business transformations come from having a higher purp
Back in July, we joined Pledge 1%, the global movement to ingrain giving into the DNA of all companies. One new initiative we just
We’ve all heard the adage, “What gets measured, gets done.” It’s true – we are naturally inclined to act when we reap measur
On CX Day 2019, I’m here to tell you, from one CX professional to another, that customer experience is a rewarding and exciting ro
