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A team works together around a table
Sep 13, 2023
Medallia Culture

Medallia’s ESG Commitment: Impacting Lives and Driving Change

Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here are the highlights.
Joe Tyrrell

Joe Tyrrell

Chief Executive Officer
A team planning how to celebrate CX Day
MOST POPULAR
Aug 10, 2023
Customer Experience

14 Tips & Ideas to Celebrate CX Day

Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i
Woman is looking a her laptop while smiling and holding her credit card
Editor's Pick
Jul 25, 2023
Customer Experience

Medallia Experience Orchestration: Personalizing Every Experience for Every Customer

Here’s what you need to know about Medallia Experience Orchestration and how it personalizes customer experience individuall
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Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Solution Spotlight
A contact center manager helping an agent improve
Sep 14, 2023
Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Pract

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Medallia

Medallia
A happy contact center agent using a robust solution stack
Sep 06, 2023
Contact Center

9 Contact Center Solutions Every Company Needs

Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio
Medallia

Medallia
Woman looks at piece of paper in a concerned manner, man looks over her shoulder in a concerned way
Aug 21, 2023
Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Tre

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
Mary Kearl

Mary Kearl

Contributing Writer
A contact center agent looking at a list
Aug 08, 2023
Contact Center

Call Center vs Contact Center: Top Differences

What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.  
Medallia

Medallia
Women strategizing about AI in customer experience
Aug 02, 2023
Customer Experience

Using AI in Customer Experience: What You Need to Know About Enha

Here’s the role of AI in customer experience, the benefits of artificial intelligence in CX, and what the future of the tech
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
Business professionals analyzing B2B customer feedback
Jul 27, 2023
Customer Experience

How to Improve B2B Customer Feedback with Quality Insights

Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer

Medallia

Medallia
Shopping cart in a retail industry store
Jul 21, 2023
Customer Experience

Customer Experience as a Competitive Advantage in the Retail Indu

Discover the power of customer experience for gaining a competitive edge in the retail industry.
Medallia

Medallia
A man speaks on a cell phone while using his laptop
Jul 12, 2023
Customer Experience

Experience Orchestration: 4 Key Elements to Personalize the Custo

Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi
Medallia

Bo Lykkegaard

Associate VP for Software Research Europe at IDC
Woman sips coffee while working on her laptop in a coffee shop
Jul 07, 2023
Customer Experience

13 Reasons Why You Need Experience Orchestration to Personalize t

Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition,
Mary Kearl

Mary Kearl

Contributing Writer
A team reviews survey results on paper, computer, and mobile
Jun 29, 2023
Customer Experience

10 Best Ways to Boost Survey Response Rates

Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from

Justin Herrick

Justin Herrick

Senior Manager, Content Marketing
A contact center agent supporting a customer through texting
Jun 13, 2023
Contact Center

5 Types of Call Centers for Customer Service Teams

Here are the five most common types of call centers — or contact centers — organizations rely on to provide customer support and c
Medallia

Medallia
A man wearing glasses is sitting and reading a book.
Jun 06, 2023
Contact Center

Best Contact Center Books to Read in 2023

Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the bes
Maddie Buyers

Maddie Buyers

Content Marketing & Social Media Sr. Specialist