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5 CX Predictions for 2019
It’s 2019. Customer expectations are rising, which means it’s time to focus on building an experience-centric engine within your business, one that engages both your customers and employees at a ...
5 Predictions for Customer Experience in the...
2018 was a year like none other with regard to the focus that government placed upon improving the customer experience (CX). Thanks to initiatives like the GSA Centers of Excellence, ...
How to crack the integration code: an...
As anyone who’s ever done it knows, it isn’t easy to integrate two different technologies, even when they’re designed to complement each other. This was the challenge I faced after ...
Sales Director Ken Rahn on Learning and...
What does the Medallia Sales team have in common with a Navy aircraft carrier’s nuclear power plant? Ken Rahn says there are more similarities than you might think. In this ...
Now There’s an IDEA – Customer Experience...
On December 20th, President Trump signed into law the 21st Century Integrated Digital Experience Act, otherwise known as the IDEA Act. The bill, spearheaded by Rep. Ro Khanna, is aimed ...
Government Customer Experience – Digging Deeper into...
Improving the interactions everyday Americans have with critical government services is receiving a level of focus as never before. This heightened attention on bettering customer experience (CX) is evidenced by ...
Top 4 Strategies to Maximize Your Social...
Regardless of the industry, we should have the same reaction when a customer publicizes a problem – respond to their concern, diffuse the situation as quickly as possible, and try ...
The Importance of Journey Analytics in Fostering...
The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger our relationship becomes, and the less likely it is ...
Creating extraordinary experiences means acting in real-time
Remember what a cell phone looked like in 2001? Medallia was founded just after the Nokia 3310 came out. Email was the norm for digital communication, text messaging was painful, ...
The Product Vision that made Medallia a...
How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some of the Medallia products highlighted in The Forrester Wave™ Customer Feedback ...
Meet Celia Ma: Biz Ops Manager, Small...
When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of her life to change after two months on ...
