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Journey visualization tools
Sep 20, 2021
Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow

Liam Burns

Liam Burns

Form analytics tools
Sep 14, 2021
Digital Experience

Quickly Find and Fix Conversion-Killing Experiences with Form Ana

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix

Liam Burns

Liam Burns

Session replay tools
Sep 07, 2021
Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfo

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and ap

Liam Burns

Liam Burns

social-aug_blog-hero_dxs-Part-2
Aug 30, 2021
Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every i

Liam Burns

Liam Burns

Digital experience score
Aug 24, 2021
Digital Experience

Measuring Customer Experience on Websites and Apps? Use a Digital

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experienc

Liam Burns

Liam Burns

global sales enablement manager
Aug 20, 2021
Medallia Culture

From Sales Development to Global Sales Enablement, a Conversation

Meet Lauren Flannery, a global sales enablement manager with Medallia and a leader within our Women@ Employee Resource Group, who

Medallia Life

Medallia Life

Overcome the labor shortage
Aug 19, 2021
Employee Experience

Expert Tips on How to Overcome the Labor Shortage in Retail, Rest

Businesses relying on service workers are being seriously impacted by the ongoing labor shortage. Here are expert tips on how to o

Medallia

Medallia

customer experience marketing
Aug 05, 2021
Customer Experience

Customer Experience and Marketing: 5 Best Practices You Need to K

When customer experience and marketing work together, organizations have the potential to truly deliver on their brand promises, d

Zoe Cooper

Zoe Cooper

social-july_blog-hero_digital-glossary
Aug 02, 2021
Digital Experience

Digital Experience Glossary: The Most Important Terms You Need to

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many

Liam Burns

Liam Burns

social-july_blog-hero_mentorship
Jul 30, 2021
Medallia Culture

Paying it Forward through Mentorship: Medallia’s Partnership with

As a company dedicated to giving everyone a voice, equity is key to everything we do. Learn about Medallia’s partnership with Futu

Heather Jin

Heather Jin

Contact Center Glossary
Jul 26, 2021
Contact Center

Contact Center Glossary: The Most Important Terms You Need to Kno

What do we mean when we refer to contact centers, anyway? Here’s the ultimate contact center glossary to help guide you. In the U.

Medallia

Medallia

Public Sector Employee Experience
Jul 19, 2021
Employee Experience

Public Sector Employee Experience: Q&A with Nina Bianchi, Me

Former senior leader in the federal government shares insights on how agencies can increase employee engagement and improve the pu

Melissa Arronte

Melissa Arronte