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Enhance CAHPS Feedback With Real-Time Capabilities
Aug 05, 2020
Customer Experience

3 Reasons Healthcare Providers Should Enhance CAHPS Feedback With

Many providers will confirm that they got into medicine to connect with and help patients. A strong patient-provider relationship

Julie Keller

Julie Keller

Digital Disruption Increases Need for Real-Time Insights
Jul 24, 2020
Product Experience

Digital Disruption Increases Need for Real-Time Insights

With rapid technology adoption and the COVID-19 pandemic, customers are shifting their daily activities online faster than ever be

Jason Jung

Jason Jung

Checklist for Getting Ahead of Staffing Demands
Jul 17, 2020
Customer Experience

Checklist for Getting Ahead of Staffing Demands

It’s a tough time to be in the job market. COVID-19 has shaken consumer confidence, impeded buying power and left many organizatio

Kaitlyn Lincoln

Kaitlyn Lincoln

Providers Come Together to Crowdsource Healthcare Ideas
Jul 14, 2020
Customer Experience

Providers Come Together to Crowdsource Healthcare Ideas

Healthcare is complicated. The system is hard for both patients and healthcare employees to navigate. The ongoing COVID-19 pandemi

Jonathan Shafer

Jonathan Shafer

Putting Customer Experience First at 7-Eleven
Jul 09, 2020
Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cate

Natalie Graham

Natalie Graham

Put Customers at the Center of Your Reopening Strategy
Jul 08, 2020
Customer Experience

Put Customers at the Center of Your Reopening Strategy

Mandatory closures and social distancing guidelines are relaxing throughout much of the country, which means many companies are ge

Kaitlyn Lincoln

Kaitlyn Lincoln

Q&A with Pip Hare - Journey to Vendée Globe 2020
Jul 01, 2020
Medallia Culture

Q&A with Pip Hare – Journey to Vendée Globe 2020

Ahead of our Medallia x Pip Hare launch, we caught up with Pip, the British professional sailor and skipper of Medallia, a 60ft IM

Medallia

Medallia

Speech Analytics and the New Age of Contact Centers
Jun 29, 2020
Customer Experience

Speech Analytics and the New Age of Contact Centers

As organizations start to look over the horizon from COVID-19, we realize that most businesses have just been forced through the e

Rachel Lane

Rachel Lane

Celebrating Pride 2020 at Medallia
Jun 26, 2020
Medallia Culture

Celebrating Pride 2020 at Medallia

In many ways, Pride 2020 is unlike any other Pride in recent history. With Pride events all around the world being canceled becaus

Zach Christensen-Mohammed

Zach Christensen-Mohammed

Digital Transformation: Revitalizing the Physician-Pharma Connection
Jun 26, 2020
Customer Experience

Digital Transformation: Revitalizing the Physician-Pharma Connect

A 2014 survey of 3,000 U.S. physicians revealed that about 40% of doctors never see — or even contact — a pharmaceutical sales rep

Jonathan Shafer

Jonathan Shafer

Medallia Experts Now Available On Demand
Jun 24, 2020
Customer Experience

Medallia Experts Now Available On Demand

I was able to chat with some experts one on one, and I just love those. It’s nice to really be able to talk about your indiv

Russell Haswell

Russell Haswell

Expanding Access to Care with a New Telehealth Experience by Medallia
Jun 24, 2020
Product Experience

Expanding Access to Care with a New Telehealth Experience by Meda

With the world gone digital and fears about the pandemic abound, there has been a massive movement to telehealth — and it’s here t

Sheri Kahn

Sheri Kahn