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Event Recap : Elevating the Human Experience
Jan 26, 2022
Employee Experience

The Next Frontier of Employee Experience: Elevating the Human Experience

Having worked with many organizations of all sizes across industries, I’ve witnessed firsthand how a strategic focus on employee experience can transform a company in so many positive ways, and even help employees find love and worth at work — the same concept explored in a new book by Amelia Dunlop, Chief Experience Officer at Deloitte Digital, titled

Melissa Arronte, PhD

Melissa Arronte, PhD

Solution Principal, Employee Experience
Flexible Approach to Work
MOST POPULAR
Sep 23, 2021
Medallia Culture

The New Normal: Why Medallia is Sticking to Our Flexible Approach to Work

Work from home is here to stay, at least at Medallia. We interviewed Medallians about their preferred style of work and share why

Four employee experience leaders smiling and talking around a table
Editor's Pick
Nov 03, 2021
Employee Experience

Employee Experience Best Practices: Is Your Organization a Leader or a Laggard?

A new employee experience research study, Moving Toward Employee Experience Excellence, conducted by the Medallia Institute in par
Latest
Customer Experience
Employee Experience
Digital Experience
Contact Center
Medallia Culture
Market Research
Someone sits at a wood table and types in their credit card information into their laptop
Jan 19, 2022
Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journe
Liam Burns

Liam Burns

Content Marketing Specialist
Medallia a leader in Gartner Magic Quadrant for Voice of Customer
Jan 18, 2022
Customer Experience

Leading the Way to a Connected Customer Experience

Medallia was named a Leader for the second straight year in the Gartner Magic Quadrant for Voice of the Customer. Helping companie
Elena Hutchison

Elena Hutchison

SVP, Solutions Consulting and Analyst Relations
A few team members sit around a conference table smiling and clapping for a candidate
Jan 12, 2022
Employee Experience

The Great Rehire Is Underway: How to Elevate the Candidate Experi

In 2022, many companies are looking to hire at pre-pandemic levels, known as the Great Rehire. Industrial/Organizational Psycholog
David Ostberg, PhD

David Ostberg, PhD

Solutions Principal, Employee Experience
Hybrid-contact-center-workforce-blog-image-768×432
Jan 06, 2022
Contact Center

Create an Effective Hybrid Contact Center Workforce by Connecting

As a response to staffing shortages and increasing customer demands, a new model has emerged: the hybrid contact center workforce.
Rachel Lane

Rachel Lane

Medallia Solution Principal
Medallia-ERGs-2021-blog-image
Dec 21, 2021
Medallia Culture

Medallia Employee Resource Groups: 2021 Year in Review

As we approach the end of the calendar year, everyone’s being inundated with personalized 2021 year-in-reviews, such as Spotify Wr
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion and Belonging Communit
CX-Executive-Order_Blog_Image
Dec 16, 2021
Customer Experience

How the Customer Experience Executive Order Will Transform the U.

Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into what t
Lee Becker

Lee Becker

Solutions Principal, Public Sector
Event recap. Afrotech World. We couldn’t stay away, here’s why
Dec 10, 2021
Medallia Culture

AfroTech World: We Couldn’t Stay Away, Here’s Why

We often are told, create the space we want to belong in, use our voices and take up space, be resilient and keep pushing — but wh
Alisha Thomas

Alisha Thomas

Global Diversity, Inclusion and Belonging Communit
Contact-center-employee-blog / Contact-center-employee-social
Dec 09, 2021
Contact Center

The Future of Contact Centers is Here

How is the future of contact centers taking shape? Here are the 9 ways the pandemic accelerated contact center transformation. The
Rachel Lane

Rachel Lane

Medallia Solution Principal
nov_blog-hero_-EXAnalytics-event
Dec 08, 2021
Customer Experience

From Hyatt to Meta, Leading Brands Share Their Customer Experienc

Customer experience analytics are the cornerstone for taking customer experience — and employee experience — to the next level. If
Mary Kearl

Mary Kearl

Contributing Writer
Photo of Brian Powers next to the text, How to Choose the Best Customer Feedback Platform: Lessons from an Enterprise CXO
Nov 22, 2021
Customer Experience

How to Choose the Best Customer Feedback Platform: Lessons from a

Brian Powers, the chief experience officer at Likewize, shares his process and criteria for selecting the best customer feedback p
Shawn Swanson

Shawn Swanson

Senior Manager, Product Marketing
A photo of Lee Becker in his military uniform shaking hands with a military officer
Nov 19, 2021
Medallia Culture

Reimagining the Current Approach to Military-to-Civilian Transiti

Transitioning from military service to civilian life is a significant life change, and all military members will eventually experi
Sophie Hossein

Sophie Hossein

Global Communications & Brand Lead, DEIB
A woman hospitality worker stands behind the front desk of a hotel, smiling and handing back a credit card to a guest
Nov 17, 2021
Employee Experience

Hospitality Labor Shortages Are About to Get Worse. Here’s How to

A recent Medallia survey highlights how employee experience is affected by hospitality labor shortages. As travel demand surges, m
Samantha Finken

Samantha Finken

Content Marketing Manager