5 CX Predictions for 2019
It’s 2019. Customer expectations are rising, which means it’s time to focus on building an experience-centric engine within your business, one that engages both your customers and employees at a...
Your message has been received and we will contact you shortly.
Get the best in Customer Experience content delivered straight into your inbox.
Urban Outfitters leverages Medallia to help the entire business stay focused on the retail experience. In-store experience for retailers has never been as critical as it is today. Online retailers are changing how consumers buy products, the millennial generation is the largest buying demographic in the history of the world, and successful retailers are doubling-down on the store experience. And it’s not just for the sake of driving store sales. The store associates and environment must drive and support desired omnichannel behaviors that lead to greater spend and loyalty.
In this webinar, I’ll be joined by Tracey Strober, Director of Omni Operations and Communication at Urban Outfitters to discuss how Urban Outfitters stays successful with their highly coveted millennial customers. We’ll also talk about best practices that apply across the retail industry as a whole.
You can register now to attend. There is no fee, and you don’t need to be a Medallia customer.
Date: Thursday, April 6, 2017
Time: 9am PT / 12pm ET / 5pm BST / 6pm CEST
Presenters: Tracey Strober, Director of Omni Operations & Communication, Urban Outfitters; Mike Galvin, Solution Principal & Retail Lead, Medallia