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Customer Experience Software
Built for Government

Customer Experience Software
Built for Government

Improve Citizen Experience with Medallia

Technology and choice have given the public power like never before. This shift accelerated the pace of change, creating an experience gap between what customers expect of government and what’s delivered. To close the gap, you need to understand what’s happening and why.

To increase trust in government and empower your team, Medallia captures feedback, analyzes the data and helps your team take action to close experiences gaps. Our platform does the hard work, helping you understand your customers. It’s learning-based AI delivers in-the-moment visibility into customer interactions to drive actions that can transform experiences as they happen.

Civilian

Improving the Experience for Those You Serve

Civilian

Whether assisting an applicant, taxpayer, passenger, farmer or student, Medallia can help you transform daily interactions in the services you provide.

CivilianCivilian

Align Experience to Mission

CX isn’t just surveys. It’s knowing what you need to achieve your mission. We empower your employees, providing them with real-time, actionable insights so they can best serve the public.


Increase Public Trust to Drive Outcomes

When you understand what’s important to your customers you can improve public trust and drive demonstrable impacts in operating efficiencies, risk reduction, fix issues and more.


Solutions for All Customers

If you’re complying with OMB Circular A-11 Guidelines, looking to improve a program, enhancing employee engagement or transforming top to bottom, our agile solution will meet you where you are.


State & Local

For the People, By the People

State & Local

At the local level, citizens interact daily with government services. Medallia could be used to enhance 311 systems and elevates the constituent voice with richer feedback and robust action management across many touchpoints.

Innovate at the Pace of Change

Local services are more personal and demand ongoing involvement. Quickly identify pain points and rapidly capture feedback so you can continuously implement solutions to address them.


Create a Dialogue with the Public

Comprehensive case management capabilities generate alerts for service teams when an issue arise and allow you to rapidly close the loop with individual constituents.


Engage Elected Officials

Give constituents a seat at the executive table. Communities can connect with officials on what matters most, including ideas on building a better budget with their tax dollars.


State & LocalState & Local
Health

Understand the Patient and Provider Perspective

Health

Improving social services, strengthening Medicare, combating the opioid crisis - Medallia understands the challenges of protecting, delivering, and transforming the health space. Together we’ll improve the experience for customers and employees.

HealthHealth

Data Is Everywhere. Let Us Help You Act On It.

Capture massive amounts of feedback and program data, and turn signals into insights. Identify instantly and in real-time what matters most, and what to do next.


Supercharge the Digital Experience.

From telehealth to online grant applications, digital is how we’re interacting. Today patients, agents, scientists, and admins must capture digital signals in real-time to truly understand the customer journey.


Respond Quickly to Public Health Emergencies and Disasters

Receive and effectively act on real-time alerts, quickly diagnose root causes, and automatically trigger a response to the right POCs to improve the experience of your most in-need customers.


Defense

Feedback for Multi-Domain Operations

Rising mission responsibilities require units to collect and rapidly act on increasingly complex information. Medallia enables leaders to understand developing trends within their formations, and take decisive action.

We Understand Readiness Is Paramount To Mission Success

Medallia empowers leaders with insights, quantifying a unit’s psychological makeup and sentiment. From a command climate survey to ad hoc research on a specific mission, we can support.


Serving Isn’t A Job, It’s A Calling

Service members don’t clock out at 1700. From transcontinental moves to DFAC chow, continuously improve every experience so service members can stay focused on the mission at hand.


Warriors Wanted

National security relies on those who chose to raise their hand. Understand why and what motivates, from civilian to service, and increase the success of your recruiting efforts.


Defense

Enterprise Grade Security, Privacy, Accessibility

Enterprise Grade Security, Privacy, Accessibility

Our Security and Privacy controls meet the high standards of public agencies and highly regulated markets. We offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the Americans with Disabilities Act, as applicable.

Enterprise Grade Security, Privacy, Accessibility

Team with Medallia on Your Next Project

Our Government-focused teams have deep experience using the Medallia platform across cases, agencies and program sizes. Let’s explore how we can enhance your next program or bid.

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Resources

Blog

Read how V-Signals, powered by Medallia, is enabling real time service recovery and performance improvement.

Article

There are concrete benefits beyond mission alignment to investing in customer experience.

Technology Overview

From text analytics to integrations to self-administration and beyond, learn how Medallia empowers government CX.