7-Eleven improves case efficiency by prioritizing customer feedback

ABN Amro innovates with the voice of the customer through employees

Airbnb pulls back the curtain to talk about innovative guest experiences

Air Liquide captures the B2B customer perspective in-the-moment

Using the customer voice to drive best-in-class experiences

Leveraging new patient experience feedback to better serve their communities

Improving patient experience across every customer touchpoint

Banorte uses the voice of the customer to continually transform the experience

Benefit makes a point to make up with its frenemies

Brightstar improves the client claim experience by acting on feedback

A new 1:1 relationship model is shaking up CosmosDirekt

Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.

Canadian Automobile Association increases customer satisfaction by improving servi...

CommScope fuels a digital transformation

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Reducing churn by 2.5X at Cox just takes listening to the customer

Fast, rich video insights power amazing mobile experiences

Transforming feedback into loyalty and revenue

Delta drives product and service innovation with Medallia

Dick's Sporting Goods captures digital insights in the Ecommerce journey

Powerful feedback loops for changing employee expectations

Employee engagement At Esler Companies is a reflection of the CEO and founder

Farmers listened to its customers, earned their loyalty, and grew by $500M

Fidelity International increases revenue by focusing on the Voice of the Client

Fidelity International increases revenue by focusing on the Voice of the Client

Hilton finds promoters spend +58% more, and knows how to create them

H&R Block employees discuss building close relationships with their customers

Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen

IBM uses predictive analytics across 300+ products to catch detractors before they detract

IHG listenings to guests through surveys, reviews, and social feedback

JOANN aligns tens of thousands of team members around resolving problems, and fast

J&J leverages service-desk feedback signals to improve the employee experience

LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages

Liberty Global uses Medallia Text Analytics to understand the needs of each customer

Madison Square Garden quickly takes iconic shows to the next level by listening to the audience

"Marriott International drives innovation and excellence around the globe with guestV...

Mazda fashions itself as an experience company and keeps drivers coming back for more

Mercedes listens to drivers to design a new premier service

Noodles & Company uses data to improve guest satisfaction

Paypal addresses customers' pain and boosts payment volume by $2 billion

PEXA empowers the frontline to put members experience first

Posadas drives product innovation with guest comments

Rent-A-Center adopts an omnichannel, customer-centric growth strategy

RingCentral turns feedback into product features and customer retention in B2B

Samsung makes customer experience part of its DNA

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

Delighting customers through an outstanding digital experience

Sunrise saves millions by shining a light on the voice of the customer

Thermo Fisher Scientific drives global practical process improvement with account fee...

TUI makes the travel booking experience a dream

Capitalizing on real-time feedback in the age of immediacy

Walmart scales their employee experience

Putting the customer at the center of ecommerce experiences at Walmart Mexico

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

XP revolutionizes the market through a customer-centric strategy

How a global insurance company builds valuable loyalty at the local level