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PayPal

Reducing customer pain points boosts billions

PayPal addresses customers' pain and boosts payment volume by $2 billion

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Farmers Insurance

Wiring the organization with customer feedback drives customer retention and revenue

Farmers listened to its customers, earned their loyalty, and grew by $500M

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IBM

Predicting and saving detractors before they detract, at enterprise scale

IBM uses predictive analytics across 300+ products to catch and save detractors early

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Comcast

Turning millions of incoming customer calls into a good thing

Comcast creates customer love to the tune of hundreds of millions

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How brands win with Medallia

ABN Amro

ABN Amro innovates with the voice of the customer through employees

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Airbnb

Airbnb pulls back the curtain to talk about innovative guest experiences

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Air Liquide

Air Liquide captures the B2B customer perspective in-the-moment

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Benefit Cosmetics

Benefit makes a point to make up with its frenemies

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Best Western

Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor

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CosmosDirekt

A new 1:1 relationship model is shaking up CosmosDirekt

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“The huddles are infectious, just like the Medallia platform. The employees feel empowered and know they are heard.”

Graham Tutton
Vice President of Customer Insights

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Counter Culture Coffee

Counter Culture focuses on sustainability with direct-to-consumer online experiences

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Cox

Reducing churn by 2.5X at Cox just takes listening to the customer

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Delta

Delta drives product and service innovation with Medallia

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Electrolux

Electrolux finds out who thousands of its customers REALLY are

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Esler Companies

Employee engagement At Esler Companies is a reflection of the CEO and founder

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Extended Stay

Extended Stay America drives hands-on innovation from the c-suite to the frontline

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Farmers Insurance

Farmers listened to its customers, earned their loyalty, and grew by $500M

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Four Seasons

How luxury leader Four Seasons raised an already high bar

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Frontier Airlines

Frontier Airlines soars as negative feedback decreases by 70%

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Heartland

Heartland increases merchant retention by 50% and sees dramatic revenue growth

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“Medallia has opened up a world of real-time and continuous customer feedback.”

Isabelle Conner
Group Chief Marketing & Customer Officer

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Hilton

Hilton finds promoters spend +58% more, and knows how to create them

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H&R Block

H&R Block employees discuss building close relationships with their customers

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IBM

IBM uses predictive analytics across 300+ products to catch and save detractors early

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IHG

IHG listenings to guests through surveys, reviews, and social feedback

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JOANN

JOANN aligns tens of thousands of team members around resolving problems, and fast

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LEGO

LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages

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Liberty Global

Liberty Global uses Medallia Text Analytics to understand the needs of each customer

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Madison Square Garden

Madison Square Garden quickly takes iconic shows to the next level by listening to the audience

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Marriott

"Marriott International drives innovation and excellence around the globe with guestVoice"

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Mazda

Mazda fashions itself as an experience company and keeps drivers coming back for more

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"You need constant dialogue, regular feedback and willingness to listen to and act upon whatever you are hearing."

Una Morabito
Head of Client Management, Workplace Solutions

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Mercedes Benz

Mercedes listens to drivers to design a new premier service

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PayPal

Paypal addresses customers' pain and boosts payment volume by $2 billion

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PEXA

PEXA empowers the frontline to put members experience first

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Posadas

Posadas drives product innovation with guest comments

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Rent-A-Center

Rent-A-Center adopts an omnichannel, customer-centric growth strategy

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RingCentral

RingCentral turns feedback into product features and customer retention in B2B

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Samsung

Samsung makes customer experience part of its DNA

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Sam's Club

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

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Sunrise

Sunrise saves millions by shining a light on the voice of the customer

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Thermo Fisher Scientific

Thermo Fisher Scientific drives global practical process improvement with account feedback

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“Every member of our staff uses the Medallia system, which is integral to our continued success.”

VP of Retail Operations

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TUI

TUI makes the travel booking experience a dream

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Urban Outfitters

Urban Outfitters reimagines the holiday shopping experience from one season to the next

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Vimpelcom

Vimpelcom boosts response rates over 10X with real-time SMS feedback

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Western Union

Powering a truly multi-channel customer experience with Medallia for Digital

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Windstream

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

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Zurich

How a global insurance company builds valuable loyalty at the local level

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