MEDALLIA EXPERIENCE CLOUD
Turn signals into action with the #1 Experience Platform
Core Platform
Experiences
Solutions
Industry-leading expertise to accelerate time to value
Jumpstart and supercharge your experience programs with apps, components, and integrations
Roles
Industries
EXP Now
Medallia's On-Demand TV Network
Events and Webinars
Resources
Company
Creating a culture that values every person and every experience.
Lego
Engaging in real-time and acting on insights improves satisfaction and increases revenue
The LEGO Group drives continuous improvement using feedback
Comcast
Turning millions of incoming customer calls into a good thing
Comcast creates customer love to the tune of hundreds of millions
Enabling agile improvement and customer-led development
Read More →
7-Eleven improves case efficiency by prioritizing customer feedback
Utilizing conversation intelligence to increase sales, improve agent performance, and optimize quality management
ABN Amro innovates with the voice of the customer through employees
Airbnb pulls back the curtain to talk about innovative guest experiences
Air Liquide captures the B2B customer perspective in-the-moment
Using the customer voice to drive best-in-class experiences
Using world-class integrations to connect Experience Management data
Leveraging new patient experience feedback to better serve their communities
BAC incorporates experience data into multiple service channels
Improving patient experience across every customer touchpoint
Banorte uses the voice of the customer to continually transform the experience
Benefit makes a point to make up with its frenemies
Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.
Brightstar improves the client claim experience by acting on feedback
Canadian Automobile Association increases customer satisfaction by improving servi...
Increased revenue, call center productivity, and agent performance
A new 1:1 relationship model is shaking up CosmosDirekt
CommScope fuels a digital transformation
Counter Culture focuses on sustainability with direct-to-consumer online experiences
Reducing churn by 2.5X at Cox just takes listening to the customer
Fast, rich video insights power amazing mobile experiences
Transforming feedback into loyalty and revenue
Dick's Sporting Goods captures digital insights in the Ecommerce journey
Powerful feedback loops for changing employee expectations
Employee engagement At Esler Companies is a reflection of the CEO and founder
Improving customer satisfaction and reducing agent attrition by building a feedback-driven culture
Fidelity International increases revenue by focusing on the Voice of the Client
Continually reinventing the standards of guest experience
H&R Block employees discuss building close relationships with their customers
Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen
IBM uses predictive analytics across 300+ products to catch detractors before they detract
IHG listenings to guests through surveys, reviews, and social feedback
JOANN aligns tens of thousands of team members around resolving problems, and fast
“Medallia has opened up a world of real-time and continuous customer feedback.”
J&J leverages service-desk feedback signals to improve the employee experience
LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages
Liberty Global uses Medallia Text Analytics to understand the needs of each customer
Madison Square Garden quickly takes iconic shows to the next level by listening to the audience
"Marriott International drives innovation and excellence around the globe with guestV...
Mazda fashions itself as an experience company and keeps drivers coming back for more
Mercedes listens to drivers to design a new premier service
Noodles & Company uses data to improve guest satisfaction
How Noom uses text analytics to drive insights and action
Petco drives growth and improves the guest experience by taking action on feedback
"You need constant dialogue, regular feedback and willingness to listen to and act upon whatever you are hearing."
PEXA empowers the frontline to put members experience first
Posadas drives product innovation with guest comments
Rent-A-Center adopts an omnichannel, customer-centric growth strategy
RingCentral turns feedback into product features and customer retention in B2B
Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7
Delighting customers through an outstanding digital experience
How SGI is improving agent productivity by taking action on contact center insights
Sunrise saves millions by shining a light on the voice of the customer
TUI makes the travel booking experience a dream
Capitalizing on real-time feedback in the age of immediacy
Volvo Cars unifies their consumer experience through the “One Voice” program
Vitality leverages VoC to help members better their lives
Putting the customer at the center of ecommerce experiences at Walmart Mexico
Windstream uses 2.7M surveys a year to fuel customer-centric innovations
XP revolutionizes the market through a customer-centric strategy
How a global insurance company builds valuable loyalty at the local level