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Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor
Counter Culture focuses on sustainability with direct-to-consumer online experiences
Employee engagement At Esler Companies is a reflection of the CEO and founder
Extended Stay America drives hands-on innovation from the c-suite to the frontline
Farmers listened to its customers, earned their loyalty, and grew by $500M
LEGO attributes its turnaround to creating great experiences for enthusiasts of all ages
Liberty Global uses Medallia Text Analytics to understand the needs of each customer
Madison Square Garden quickly takes iconic shows to the next level by listening to the audience
"Marriott International drives innovation and excellence around the globe with guestVoice"
Mazda fashions itself as an experience company and keeps drivers coming back for more
RingCentral turns feedback into product features and customer retention in B2B
Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7
“Every member of our staff uses the Medallia system, which is integral to our continued success.”
VP of Retail Operations,
Sephora
Thermo Fisher Scientific drives global practical process improvement with account feedback
Urban Outfitters reimagines the holiday shopping experience from one season to the next
"Vodafone drives business impact across a global multimarket business"
Andy Ross
Senior Contact Prediction and NPS Lead
Vodafone
"By focusing on customer experience, ultimately we can deliver better business results"
CTO,
Western Union
"By unifying into a single platform, we have a consistent approach, we speak the same language"
Head of External Marketing,
Zurich Insurance