Customers | Medallia

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PayPal

Reducing customer pain points boosts billions

PayPal addresses customers' pain and boosts payment volume by $2 billion

Farmers Insurance

Wiring the organization with customer feedback drives customer retention and revenue

Farmers listened to its customers, earned their loyalty, and grew by $500M

IBM

Predicting and saving detractors before they detract, at enterprise scale

IBM uses predictive analytics across 300+ products to catch and save detractors early

Comcast

Turning millions of incoming customer calls into a good thing

Comcast creates customer love to the tune of hundreds of millions

How brands win with Medallia

All Industries

Airbnb

Airbnb pulls back the curtain to talk about innovative guest experiences

Air Liquide

Air Liquide captures the B2B customer perspective in-the-moment

Benefit Cosmetics

Benefit makes a point to make up with its frenemies

Best Western

Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor

CA Technologies

A transformation across sales and support at CA Technologies creates huge impact

Comcast

Comcast creates customer love to the tune of hundreds of millions

CosmosDirekt

A new 1:1 relationship model is shaking up CosmosDirekt

Counter Culture Coffee

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Cox

Reducing churn by 2.5X at Cox just takes listening to the customer

Electrolux

Electrolux finds out who thousands of its customers REALLY are

Esler Companies

Employee engagement At Esler Companies is a reflection of the CEO and founder

Extended Stay

Extended Stay America drives hands-on innovation from the c-suite to the frontline

Farmers Insurance

Farmers listened to its customers, earned their loyalty, and grew by $500M

Four Seasons

How luxury leader Four Seasons raised an already high bar

Frontier Airlines

Frontier Airlines soars as negative feedback decreases by 70%

Generali

55 million customers, 74,000 employees, 60 countries, and one Generali

Heartland

Heartland increases merchant retention by 50% and sees dramatic revenue growth

Hilton

Hilton finds promoters spend +58% more, and knows how to create them

H&R Block

H&R Block employees discuss building close relationships with their customers

IBM

IBM uses predictive analytics across 300+ products to catch and save detractors early

IHG

IHG listenings to guests through surveys, reviews, and social feedback

JOANN

JOANN aligns tens of thousands of team members around resolving problems, and fast

Lego

Lego attributes its turnaround to creating great experiences for enthusiasts of all ages

Madison Square Garden

Madison Square Garden quickly takes iconic shows to the next level by listening to the audience

MassMutual

MassMutual proves that words matter as they listen across the B2B2C chain

Mazda

Mazda fashions itself as an experience company and keeps drivers coming back for more

Mercedes Benz

Mercedes listens to drivers to design a new premier service

PayPal

Paypal addresses customers' pain and boosts payment volume by $2 billion

Regis

Regis' 9,600 salons and 50,000-employees test and learn with customer feedback

Rent-A-Center

Rent-A-Center adopts an omnichannel, customer-centric growth strategy

RingCentral

RingCentral turns feedback into product features and customer retention in B2B

Sam's Club

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

“Every member of our staﬀ uses the Medallia system, which is integral to our continued success.”

VP of Retail Operations,
Sephora

Sunrise

Sunrise saves millions by shining a light on the voice of the customer

Tory Burch

Tory Burch listens and acts on the customer's wants, needs, and desires

TUI

TUI makes the travel booking experience a dream

Urban Outfitters

Urban Outfitters reimagines the holiday shopping experience from one season to the next

Vimpelcom

Vimpelcom boosts response rates over 10X with real-time SMS feedback

"By focusing on customer experience, ultimately we can deliver better business results"

CTO,
Western Union

Windstream

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

"By unifying into a single platform, we have a consistent approach, we speak the same language"

Head of External Marketing,
Zurich Insurance

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