The in-the-moment, 360˚, 80 country customer perspective

“We recognise that the customer experience within the B2C world has begun to drive that experience within the industrial B2B world too.”

Rich Jahr

Chief Customer Officer Air Liquide

Medallia Experience Cloud empowers Air Liquide to understand customer feedback in real-time by providing deep data analytics that show a 360-degree view of the customer. Employees from the front line to the executive suite rely on both the desktop and mobile versions of Medallia Experience Cloud to listen to the voice of the customer.

Top executives at Air Liquide are frequent users of Medallia Voices™, which provides a quick pulse of information on customer feedback, on everything from accurate invoices to timely deliveries. This app provides data in real-time with headlines that empower executives to improve their focus on the customer experience at all levels of the organisation.

By listening to the voice of the customer, Air Liquide aims to empower all 67,000 employees to understand and act on customer feedback. Following the implementation to an additional 20 countries in 2018, Air Liquide is on its way to incorporating Medallia Experience Cloud throughout its entire organisation.

Source: GasWorld, Air Liquide develops customer-centric strategy with new data app

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