Empower your people to drive positive change and innovation across the organization
Activate every employee
At the center of business transformation
Your employees hold the knowledge that can make or break your organization. Listening to employees and taking action are table stakes. Activating employees to unlock ideas from the heart of the business and effecting impactful change will transform your organization from the inside out.
Modernize your employee listening
The engagement survey isn’t dead. But a better way has been born.
- Empower employees to share ideas, suggestions, and solutions — on everything from frontline operations and product development to internal processes and technology — in daily workflows
- Mobilize key stakeholders to take timely action in targeted ways by surfacing key areas for improvement and revealing root causes of friction
- Inspire and engage employees by entrusting them with an ownership stake in improving not only their own experience, but also that of their teammates and customers
A fully-integrated employee listening system
Embed feedback tools within daily workflows, integrate with operational systems to send triggered surveys, and facilitate problem-solving and collaboration with crowdsourcing
Apply AI-powered Text Analytics to make sense of the data and uncover what really matters to employees.
Route role-appropriate insights to the right people so accountability for creating change can shift from HR to all business functions.
Activated employees feel ownership in finding better ways to deliver on the brand promise with every customer interaction
Crowdsourcing employee solutions to ignored friction points and outdated business practices is a key driver to boosting customer sales
Anytime listening ensures employees flag operational hurdles and regularly suggest better ways to work
“With Medallia, we can really use employee voice to help solidify the strategy that we’re building to support our business.”
Find out how Medallia helped Cencora build an inclusive listening strategy to enable its mission for healthier futures