Medallia | The Customer Experience Management Platform

Navigating the future together - A letter from Medallia’s CEO. Learn more.

Registration is Open. Experience '20 Virtual Summit, May 13th.Save Your Spot.

3 ways to level-up your bank’s journey mapping strategy.Get the guide.

Medallia Customers, learn how Medallia can help you respond to COVID-19.Visit Knowledge Center.

5 best practices for boosting patient loyalty.Get the guide.

Navigating the future together - A letter from Medallia’s CEO. Learn more.

Join Us! Experience '20 Virtual Summit, May 13.Save Your Spot.

3 ways to improve journey mapping in banking.Get the guide.

Medallia Customers, learn how Medallia can help you respond to COVID-19.Visit Knowledge Center.

5 ways to boost patient loyalty.Get the guide.

WITH MEDALLIA

Customers build the best products.

Employees build the best companies.

Together we build the best brands.

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Understand Every Journey

Understand Every Journey

Capture and analyze signals across millions of moments to understand every experience along every customer/employee journey, whatever your business size.

"The payback on our investment in Medallia was realized within one month."

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Anticipate Needs & Predict Behavior

AI and machine learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the journey

Medallia - Text Analytics optimize experiences

AI and machine learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the journey

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Transform Experiences

Make changes that matter, across your entire organization or a single team, by driving targeted, meaningful actions before, during, or after experiences occur

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Supercharge your customer experience program

B2C CUSTOMER EXPERIENCE

Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.

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B2B CUSTOMER EXPERIENCE

Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.

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EMPLOYEE EXPERIENCE

Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.

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PRODUCT EXPERIENCE

Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.

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