Medallia named a leader in customer feedback management

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

Customer Experience is today's battleground.

Do you have a plan?

According to Forrester, 84% of companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.

Medallia ranked highest in current offering and strategy

The Forrester Wave™: Customer Feedback Management, Q4 2018

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Experience ’19 is Around the Corner

Don’t Miss the Premier Experience Management Event of the Year

Deliver $35.6M in CX Impact

See how Medallia Experience Cloud connects positive CX with financial return in this commissioned Forrester Consulting study.

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“It’s going to be my legacy—to create a customer experience that fits with our tagline ‘The Best or Nothing.’”

Stephen Cannon
President & CEO, Mercedes-Benz USA

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Welcome to
Medallia Experience Cloud

Embed the pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.

Engage

Every Customer

Effortlessly connect with your customers at any point in their journey

Optimize

Every Experience

Model and instrument every touchpoint via analytic tools and dashboards

Activate

Every Employee

Drive real-time collaboration and accountability across the company

Transform

Your Company

Stay confident with the only enterprise grade platform that can wire your organization

Engage Every Customer

Effortlessly connect with your customers at any point in their journey via their preferred channel including in-app surveys, emails, websites, SMS, conversational UIs to understand their experience and improve the relationship.

Optimize Every Experience

Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience.

Activate Every Employee

Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action.

Transform Your Company

Trusted Platform

Stay confident with the only enterprise grade platform that can wire your entire organization to systematically drive action and win on customer experience.

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