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Jumpstart and supercharge your experience programs with apps, components, and integrations

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Thought leadership, education and events from Medallia.

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Your source for the latest CX research, insights and resources.

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Creating a culture that values every person and every experience.

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Learn from the experience masters in a self guided format.

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Telehealth solution for a great patient experience.Learn more.

Telehealth solution for a great patient experience.Learn more.

Come back strong with great experiences.
The Customer Experience Platform that keeps you connected with video, voice, ideas and messaging.
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Reopen and return to work with confidence

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Medallia LivingLens
Medallia customer - Delta
Medallia customer - Mercedes Benz
Medallia customer - Airbnb
Medallia customer - Zurich
Medallia customer - Benefit

Understand Every Journey

Medallia - Capture Every CX Journey

Understand Every Journey

Capture signals from experience and operational data to understand every experience along every customer or employee journey.

Capture signals from experience and operational data to understand every experience along every customer/employee journey.

"The payback on our investment in Medallia was realized within one month."

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Anticipate Needs & Predict Behavior

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Medallia - Text Analytics optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Improve Outcomes

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Medallia Dashboard

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Drive positive outcomes by driving targeted actions to improve experiences before, during or after they occur

Four Core Experience Suites

Medallia - Customer Experience

CUSTOMER EXPERIENCE

Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.

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Medallia - Business Experience

BUSINESS EXPERIENCE

Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.

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Medallia - Employee Experience

EMPLOYEE EXPERIENCE

Drive excellence and create a high performing workforce and drive employee excellence.

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Medallia - Product Experience

PRODUCT EXPERIENCE

Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.

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The World’s Leading Brands Trust Medallia

See how customers improve & drive impact

paypal
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Since partnering with Medallia... we’ve driven $2 billion in additional payment volume.

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Farmers Insurance
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Net Promoter Score is up, retention is up… and that’s about $500 million annually in revenue.

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sephora
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All of our staff uses the Medallia system. It’s integral to our continued success.

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