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Jumpstart and supercharge your experience programs with apps, components, and integrations

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Thought leadership, education and events from Medallia.

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Your source for the latest CX research, insights and resources.

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Creating a culture that values every person and every experience.

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Learn from the experience masters in a self guided format.

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Experience ‘20 is live now
Tune in with the world’s Experience leaders to hear the latest innovations from Medallia.
Watch Now
Stay connected to what matters most.
The experience platform designed to help you know what customers and employees need in the moment.
See Medallia in Action See Customers
NHS launches #TestingMethods2020
Using Medallia Crowdicity to find new solutions to help deliver 100,000 COVID-19 tests a day.
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Helping you #TakeCare
Stay connected to the critical needs of customers and employees when it matters most.
COVID-19 Solutions COVID-19 Resources
ICC and WHO partner with Medallia
Helping small businesses share ideas to protect customers and employees from the spread of COVID-19.
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Tune in to Experience ‘20 Virtual Summit is on-demand Watch Now

Understand Every Journey

Medallia - Capture Every CX Journey

Understand Every Journey

Capture signals from experience and operational data to understand every experience along every customer or employee journey.

Capture signals from experience and operational data to understand every experience along every customer/employee journey.

"The payback on our investment in Medallia was realized within one month."

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Anticipate Needs & Predict Behavior

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Medallia - Text Analytics optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Improve Outcomes

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Medallia Dashboard

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Drive positive outcomes by driving targeted actions to improve experiences before, during or after they occur

Four Core Experience Suites

Medallia - Customer Experience

CUSTOMER EXPERIENCE

Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.

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Medallia - Business Experience

BUSINESS EXPERIENCE

Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.

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Medallia - Employee Experience

EMPLOYEE EXPERIENCE

Drive excellence and create a high performing workforce and drive employee excellence.

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Medallia - Product Experience

PRODUCT EXPERIENCE

Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.

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The World’s Leading Brands Trust Medallia

See how customers improve & drive impact

paypal
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Since partnering with Medallia... we’ve driven $2 billion in additional payment volume.

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Farmers Insurance
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Net Promoter Score is up, retention is up… and that’s about $500 million annually in revenue.

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sephora
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All of our staff uses the Medallia system. It’s integral to our continued success.

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