Medallia | Customer Experience and Employee Experience

Products to help you through this challenging time. Learn more.

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New! Voice of Employee Toolkit. Learn More.

MEDALLIA NAMED A LEADER

2020 Gartner Magic Quadrant for Voice of the Customer

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SPEECH ANALYTICS

Future proof your contact center

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Josh Bersin Whitepaper

A New Model for Employee Experience: Continuous Response

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Expectations have changed. Meet them in live time.

Capture Every Signal

Get one trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more.

Analyze & Predict

Make sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent.

Route & Empower

Take action, everytime, with tailored data and fast insights. Empower your team through our unique org mapping, personalized reports and real-time alerts.

Act in-the-moment

Influence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips.

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Act at the speed of employee expectations.

Capture Every Signal

Make it easy for employees to have a voice and humanize feedback with video, messaging, speech, web, mobile and more.

Analyze & Predict

Understand the complete employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss.

Route & Empower

The employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference.

Act in-the-moment

Drive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience.

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The best brands in the world create great experiences.

We have seen a 14% decrease in support calls...a reduction of several million incoming calls.

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Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.

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Using Medallia....we now have a 95% accuracy in detractor predictions.

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When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.

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Since partnering with Medallia...we've driven $2 billion in additional payment volume.

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All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place.

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AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior.

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