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The Customer Experience platform that drives loyalty and growth in a changing world.

MEDALLIA NAMED A LEADER

2020 Gartner Magic Quadrant for Voice of the Customer
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SPEECH ANALYTICS

Future proof your contact center
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Josh Bersin Whitepaper

A New Model for Employee Experience: Continuous Response
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The best brands in the world create great experiences.

We have seen a 14% decrease in support calls...a reduction of several million incoming calls.
Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.
Using Medallia....we now have a 95% accuracy in detractor predictions.
When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.
Since partnering with Medallia...we've driven $2 billion in additional payment volume.
More signals.
One customer truth.
Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place.
AI sees what you’d otherwise miss.
Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior.
Mobilize employees in the moment. Not after.
Influence experiences as they happen. Get insights to the right people in your organization in real time.
Integrations that tap into the tools your teams use everyday.
Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ATLs to harness all your data, work how you want, take action, and transform experiences.

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