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New Medallia research on B2B CX leadersGet the Research.

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Toolkit: Balancing Human + Digital in CXDownload the toolkit.

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WITH MEDALLIA

Customers build the best products.
Employees build the best companies.
Together we build the best brands.
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Understand Every Journey

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Understand Every Journey

Capture and analyze signals across millions of moments to understand every experience along every customer/employee journey, whatever your business size.

"The payback on our investment in Medallia was realized within one month."

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Anticipate Needs & Predict Behavior

AI and machine learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the journey

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AI and machine learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the journey

AI and machine learning detect patterns and identify risks and opportunities, optimizing experiences at any stage of the journey

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Transform Experiences

Make changes that matter, across your entire organization or a single team, by driving targeted, meaningful actions before, during, or after experiences occur

Transform Experiences Transform Experiences

Make changes that matter, across your entire organization or a single team, by driving targeted, meaningful actions before, during, or after experiences occur

Make changes that matter, across your entire organization or a single team, by driving targeted, meaningful actions before, during, or after experiences occur

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Supercharge your customer experience program

Medallia - Customer Experience

B2C CUSTOMER EXPERIENCE

Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.

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Medallia - Business Experience

B2B CUSTOMER EXPERIENCE

Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.

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Medallia - Employee Experience

EMPLOYEE EXPERIENCE

Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.

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Medallia - Product Experience

PRODUCT EXPERIENCE

Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.

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The World’s Leading Brands Trust Medallia

See how customers drive impact

Paypal
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"Since partnering with Medallia...we’ve driven $2 billion in additional payment volume."

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Farmers Insurance
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"Net Promoter Score is up, retention is up… and that’s about $500 million annually in revenue."

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Sephora
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"All of our staff uses the Medallia system. It’s integral to our continued success."

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See Customer Stories

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