Request a Demo

icon search icon search
icon search
Solutions

Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
Roles
Industries
 
Institute

Thought leadership, education and events from Medallia.

Learn More

Your source for the latest CX research, insights and resources.

Company

Creating a culture that values every person and every experience.

Our Values
EXPERIENCES
CORE PLATFORM
CAPTURE SIGNALS
ANALYZE & PREDICT
TAKE ACTION
MASTERCAST SERIES

Learn from the experience masters in a self guided format.

Learn More
EVENTS & WEBINARS
RESOURCES
close
Request a Demo

Telehealth solution for a great patient experience.Learn more.

Telehealth solution for a great patient experience.Learn more.

Come back strong with great experiences.
The Customer Experience Platform that keeps you connected with video, voice, ideas and messaging.
Request a Demo See Customers

Reopen and return to work with confidence

Get Started

Your all-access pass to Medallia Experts

Book a Meeting

Get 6x the insights with video feedback

GET THE EBOOK
Medallia customer - Delta
Medallia customer - Mercedes Benz
Medallia customer - Airbnb
Medallia customer - Zurich
Medallia customer - Benefit

Understand Every Journey

Medallia - Capture Every CX Journey

Understand Every Journey

Capture signals from experience and operational data to understand every experience along every customer or employee journey.

Capture signals from experience and operational data to understand every experience along every customer/employee journey.

"The payback on our investment in Medallia was realized within one month."

Comcast logo

Anticipate Needs & Predict Behavior

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Medallia - Text Analytics optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences

Improve Outcomes

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Medallia Dashboard

Make changes that matter by driving targeted actions to improve experiences before, during or after they occur

Drive positive outcomes by driving targeted actions to improve experiences before, during or after they occur

Four Core Experience Suites

Medallia - Customer Experience

CUSTOMER EXPERIENCE

Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes.

LEARN MORE
Medallia - Business Experience

BUSINESS EXPERIENCE

Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey.

LEARN MORE
Medallia - Employee Experience

EMPLOYEE EXPERIENCE

Drive excellence and create a high performing workforce and drive employee excellence.

LEARN MORE
Medallia - Product Experience

PRODUCT EXPERIENCE

Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends.

LEARN MORE

The World’s Leading Brands Trust Medallia

See how customers improve & drive impact

paypal
quote

Since partnering with Medallia... we’ve driven $2 billion in additional payment volume.

Learn More
Farmers Insurance
quote

Net Promoter Score is up, retention is up… and that’s about $500 million annually in revenue.

Learn More
sephora
quote

All of our staff uses the Medallia system. It’s integral to our continued success.

Learn More

See Customer Stories

Talk to Sales

Let’s chat about your future success.

+1 866 562 1834

globeEnglish (US)

Request a Demo

Learn how Medallia can work for your business.

Get In Touch