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Medallia named a

leader in customer

feedback management

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

GET THE REPORT

Customer Experience is today's battleground.

Do you have a plan?

According to Forrester, 84% of companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.

Medallia ranked highest in current offering and strategy

The Forrester Wave™: Customer Feedback Management, Q4 2018

Get the Report

Insights and Resources from Experience ’18

Get the best content from Medallia’s Experience ’18 CX Conference in this easy to share eBook.

Jump In

Deliver $35.6M in CX Impact

See how Medallia Experience Cloud connects positive CX with financial return in this commissioned Forrester Consulting study.

See The Impact

“It’s going to be my legacy—to create a customer experience that fits with our tagline ‘The Best or Nothing.’”

Stephen Cannon
President & CEO, Mercedes-Benz USA

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Welcome to
Medallia Experience Cloud

Embed the pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.

Engage

Every Customer

Effortlessly connect with your customers at any point in their journey

Optimize

Every Experience

Model and instrument every touchpoint via analytic tools and dashboards

Activate

Every Employee

Drive real-time collaboration and accountability across the company

Transform

Your Company

Stay confident with the only enterprise grade platform that can wire your organization

Engage Every Customer

Effortlessly connect with your customers at any point in their journey via their preferred channel including in-app surveys, emails, websites, SMS, conversational UIs to understand their experience and improve the relationship.

Optimize Every Experience

Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience.

Activate Every Employee

Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action.

Transform Your Company

Trusted Platform

Stay confident with the only enterprise grade platform that can wire your entire organization to systematically drive action and win on customer experience.

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Expertise

Leverage Medallia’s expertise, best practices and ecosystem to accelerate your time to value and become a customer experience leader.

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Get Started Quickly

Get a best-in class program on day 1 with our Best Practice Packages.

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The leading companies in
the world run on Medallia

6B

Experiences
per year

1,000+

Global
brands

30M

Customer engagements
per month

Mercedes significantly increased NPS® for sales and service.

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PayPal refined their experiences to drive $2 billion in additional transactional payment volume. 

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CA Technologies implemented a closed loop system that improved issue-to-resolution mean time by over 60%.

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Electrolux drove improvements to frigidaire.com with over 6,000 feedback responses in one month.

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Comcast reduced several million incoming customer calls and increased employee NPS by 20 points.

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