Medallia named a leader in customer feedback management
The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018
Customer Experience is today's battleground.
Do you have a plan?
According to Forrester, 84% of companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.
Medallia ranked highest in current offering and strategy
The Forrester Wave™: Customer Feedback Management, Q4 2018
Insights and Resources from Experience ’18
Get the best content from Medallia’s Experience ’18 CX Conference in this easy to share eBook.
Deliver $35.6M in CX Impact
See how Medallia Experience Cloud connects positive CX with financial return in this commissioned Forrester Consulting study.
“It’s going to be my legacy—to create a customer experience that fits with our tagline ‘The Best or Nothing.’”
President & CEO, Mercedes-Benz USA
Medallia Experience Cloud
Embed the pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.
Effortlessly connect with your customers at any point in their journey
Model and instrument every touchpoint via analytic tools and dashboards
Drive real-time collaboration and accountability across the company
Stay confident with the only enterprise grade platform that can wire your organization
Engage Every Customer
Effortlessly connect with your customers at any point in their journey via their preferred channel including in-app surveys, emails, websites, SMS, conversational UIs to understand their experience and improve the relationship.
Optimize Every Experience
Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience.
Activate Every Employee
Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action.
Transform Your Company
Stay confident with the only enterprise grade platform that can wire your entire organization to systematically drive action and win on customer experience.
Leverage Medallia’s expertise, best practices and ecosystem to accelerate your time to value and become a customer experience leader.
Get Started Quickly
Get a best-in class program on day 1 with our Best Practice Packages.
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Take our CX assessment to see how you stack up.
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