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MEDALLIA FOR

Manufacturing

Reduce costs and drive efficiency by putting the customer at the heart of your operations

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Be the supplier customers love

Medallia helps manufacturers reduce operating expenses and grow account relationships by uncovering the ‘why’ behind sales, service, quality, and cost metrics. Armed with real-time customer and employee insights, the entire organization is empowered to make the improvements that drive loyalty and growth throughout the customer lifecycle.

OPERATIONS

Flawless operations fuelled by customer insights

Deliver quality from production line to the customer’s door by using real-time feedback to deliver on what matters most

Deliver quality from production line to the customer’s door by using real-time feedback to deliver on what matters most

    Leverage real-time feedback to gain a more complete understanding of how product and service issues impact customer loyalty

    Leverage trends early and prioritize actions to stop issues before they spread by tapping into the power of AI built for experience management

    Optimize fulfillment processes faster by knowing where breakdowns occur – assembly, packaging, delivery – with video capture and analysis

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CUSTOMER EXPERIENCE

Make it easier to do business with you

Drive loyalty at every point in the value chain. Capture and analyze insights to consistently deliver experiences that keep you on the customer’s preferred list

Drive loyalty at every point in the value chain. Capture and analyze insights to consistently deliver experiences that keep you on the customer’s preferred list

    Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback via 2-way integrations with sales, service and collaboration apps

    Gain deeper insights into each customer engagement, model attrition risk, predict behavior and identify opportunities for improvement

    Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements

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DIGITAL EXPERIENCE

Reduce costs with frictionless digital experiences

Be everywhere your customers are. Engage them across all digital touch points - account portal, quoting and ordering interfaces, website - to improve self-service efficiency and satisfaction

Be everywhere your customers are. Engage them across all digital touch points - account portal, quoting and ordering interfaces, website - to improve self-service efficiency and satisfaction

    Make sales and order management journeys easy to navigate by identifying and resolving breakdowns in real-time

    Accelerate improvements to your account portal by getting reactions to new features and content, and conducting  A/B testing

    Intercept visitors on key pages to ensure they find the product and service specifications they need, and close the loop with them if they don’t

    Integrate feedback from digital and non-digital channels for a unified 360° view of the buyer journey

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PRODUCT MANAGEMENT

Build the right products to gain market share

Deliver products that meet market needs with real-time customer feedback powering the product development lifecycle

Deliver products that meet market needs with real-time customer feedback powering the product development lifecycle

    Go from guessing what customers want to knowing by leveraging AI to surface actionable suggestions from customer feedback

    Uncover early indicators of product success by combining customer feedback with operational data to understand which features or skews drive customer satisfaction 

    Avoid wasting time and resources by running fast, highly effective A/B tests on targeted customer segments to get real-time feedback on early-stage concepts, designs, and prototypes

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SALES & ACCOUNT MANAGEMENT

Win & keep accounts with exceptional experiences

Get real-time insights to optimize deal cycles, drive cross & upsell revenue, save at-risk accounts and be valued as a trusted partner

Get real-time insights to optimize deal cycles, drive cross & upsell revenue, save at-risk accounts and be valued as a trusted partner

    Prevent churn and grow relationships by capturing customer signals at every stage of the account lifecycle and taking action based on a complete picture of account health 

    Enable field sellers to stay ahead of issues with real-time insights in the palm of their hand via mobile alerts and dashboards

    View all critical customer data in one place, trigger feedback requests with ease, and streamline closed-loop workflows with the pre-configured, bi-directional Salesforce integration 

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EMPLOYEE EXPERIENCE

Stay connected to your most critical asset

Create a safe and efficient workplace by engaging employees regularly to identify barriers to productivity and satisfaction in real-time

Create a safe and efficient workplace by engaging employees regularly to identify barriers to productivity and satisfaction in real-time

    Measure and improve moments that matter across the talent lifecycle, from job search to offboarding

    Gather timely and relevant employee insights to address emerging concerns around satisfaction, workplace safety, or productivity barriers

    Use employee ideas to improve satisfaction and make operational improvements with structured crowdsourcing

    Ensure deskless employees or those without a corporate email address have the latest information by automating and internal communications with two-way messaging

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"The CAS program powered by Medallia drives consistently high account allegiance and innovation across our vast business."

Thermo Fisher Scientific Leader

Learn how Thermo Fisher Scientific drives global process improvement with account feedback
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WHITEPAPER

Setting the Standard for Customer Experience in Business-to-Business

Learn how today’s leading B2B organizations are improving experiences and the opportunities others are missing

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Take your company to the next level.

Schedule a consultation to learn why the world’s leading manufacturers choose Medallia