Manufacturing

Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback via 2-way integrations with sales, service and collaboration apps

Gain deeper insights into each customer engagement, model attrition risk, predict behavior and identify opportunities for improvement

Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements

Go from guessing what customers want to knowing by leveraging AI to surface actionable suggestions from customer feedback

Uncover early indicators of product success by combining customer feedback with operational data to understand which features or skews drive customer satisfaction 

Avoid wasting time and resources by running fast, highly effective A/B tests on targeted customer segments to get real-time feedback on early-stage concepts, designs, and prototypes

Measure and improve moments that matter across the talent lifecycle, from job search to offboarding

Gather timely and relevant employee insights to address emerging concerns around satisfaction, workplace safety, or productivity barriers

Use employee ideas to improve satisfaction and make operational improvements with structured crowdsourcing

Ensure deskless employees or those without a corporate email address have the latest information by automating and internal communications with two-way messaging