Richard Schwartz explains why empathy needs to be at the center of customer experience in life sciences.
Medallia helps our pharmaceutical and medical device customers improve field effectiveness
- Capture real-time signals and enrich with operational and behavioral data for a holistic view of the patient and provider.
- Provide sales, marketing, and medical with unique insights that identify customer sentiment and needs.
- Alert and prompt the customer-facing teams to take action to resolve friction and service needs in real time.