MEDALLIA FOR LIFE SCIENCES

Advance the human experience at the speed of need

Leverage the voice of the customer for better experiences and outcomes

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Take the right action at the right time across the
patient and prescriber journey

Medallia helps life sciences companies use the voice of the customer to reduce friction and enhance relationships. Watch the video to learn how to create better value for your customers and patients.

Take the right action at the right time across the
patient and prescriber journey

Report

Listening to Your Patients:
How to Capture Feedback Along the Prescription Medication Journey

We conducted a survey of 290 patients to better understand how to facilitate the feedback process between patients, healthcare providers, and drug companies.

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Leverage professional customer feedback and signals to enhance access and receptivity

Medallia helps our pharmaceutical and medical device customers improve field effectiveness

  • Capture real-time signals and enrich with operational and behavioral data for a holistic view of the patient and provider.
  • Provide sales, marketing, and medical with unique insights that identify customer sentiment and needs.
  • Alert and prompt the customer-facing teams to take action to resolve friction and service needs in real time.
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Increasing conversions, engagement, and loyalty in a digital-first world

Demonstrate you understand what matters most to stakeholders — and address challenges across all touchpoints

  • Collect and enrich real-time experience data across your digital channels – web, mobile, portal, and in-app.
  • Integrate feedback from all channels for a unified 360° view of the entire patient and healthcare provider journey.
  • Increase portal and app adoption by leveraging data to improve user experience and drive innovation.
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HOW IT WORKS

Medallia’s life sciences solutions support end-to-end customer experiences

Medallia helps manage experiences throughout the life sciences journey—making it easy to share feedback in real time and providing insights into areas that cause friction for patients. 

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Focus on what matters most and deliver more value to patients and customers

Improve efficiency and streamline workflow processes to
boost customer and employee satisfaction

  • Enhance the customer experience and deliver more value with strategic technology investments.
  • Automate the feedback loop on sentiment and satisfaction drivers across all services, systems, and project experiences.
  • Integrate with IT and HR platforms (e.g., ServiceNow and Workday) to ensure timely follow-up and resolution.

Read the J&J Case Study

Leverage the most valuable assets you have – your employees

Rethink the employee experience and discover new value hidden in the untapped potential of employee insight 

  • Capture and act on feedback across the employee journey, from hiring to separation.
  • Assess key drivers of employee engagement and drive actions for continuous improvement.
  • Solicit, capture, and analyze employee ideas and suggestions to improve satisfaction and solve systemic challenges.
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