Request a Demo

Medallia for

Life Sciences

Deliver better experiences with world class experience management for pharmaceutical and medical device companies

Talk to an Expert

Medallia’s life sciences solutions support end-to-end customer experiences

Medallia manages experiences throughout the life sciences journey, making it easy to share feedback in real time, provide insights into areas that cause friction for your customers, resolve issues before they occur and turn negative experiences into positive ones.

Play video Play Video

For Pharmaceuticals

Enhance access and delivery of patient care, accelerate the launch of new products, and drive field effectiveness

Field Effectiveness for Pharmaceuticals

    Capture real-time signals and enrich with operational and behavioral data for a holistic view of the healthcare provider.

    Provide sales leaders and medical liaisons with deeper visibility to identify and drive sales uplift.

    Alert the appropriate sales team and medical liaison and prompt them to take action to remediate friction in real time.

Field Effectiveness for Pharmaceuticals

Digital for Pharmaceuticals

    Collect and enrich real-time experience data across your digital channels – web, mobile, portal and in-app.

    Integrate feedback from digital and non-digital channels for a unified 360° view of the entire patient and healthcare provider journey.

    Increase portal and app adoption by collecting and aggregating data to improve the user experience and drive product innovation.

Digital for Pharmaceuticals

Employee Experience for Pharmaceuticals

    Capture and act on feedback across the employee lifecycle, including talent acquisition, onboarding, training and development, offboarding, and separation.

    Assess key drivers of employee engagement and drive actions for continuous improvement.

    Solicit, capture, and analyze employee ideas and suggestions on how to improve satisfaction and solve systemic challenges.

Employee Experience for Pharmaceuticals

IT for Pharmaceuticals

    Enhance the customer experience by delivering more value from your strategic technology investments.

    Automate the feedback loop on sentiment and satisfaction drivers across all services, systems, and project experiences.

    Integrate with leading IT and HR platforms (e.g., ServiceNow and Workday) to ensure timely and effective follow-up and resolution.

IT for Pharmaceuticals

For Medical Devices

Improve patient care, fuel product innovation, and drive field effectiveness

Field Effectiveness for Medical Devices

    Capture real-time signals and enrich with operational and behavioral data for a holistic view of the patient and healthcare provider.

    Provide sales and service leaders with visibility to identify and effectively coach attributes that drive success.

    Alert the appropriate teams and prompt them to take action to remediate servicing needs in real time.

Field Effectiveness for Medical Devices

Digital for Medical Devices

    Collect and enrich real-time experience data across your digital channels – web, mobile, portal and in-app.

    Integrate feedback from digital and non-digital channels for a unified 360° view of the entire patient and healthcare provider journey.

    Increase portal and app adoption by collecting and aggregating data to improve the user experience and drive product innovation.

Digital for Medical Devices

Employee Experience for Medical Devices

    Capture and act on feedback across the employee lifecycle, including talent acquisition, onboarding, training and development, offboarding, and separation.

    Assess key drivers of employee engagement and drive actions for continuous improvement.

    Solicit, capture, and analyze employee ideas and suggestions on how to improve satisfaction and solve systemic challenges

Employee Experience for Medical Devices

IT for Medical Devices

    Enhance the customer experience by delivering more value from your strategic technology investments.

    Automate the feedback loop on sentiment and satisfaction drivers across all services, systems, and project experiences.

    Integrate with leading IT and HR platforms (e.g., ServiceNow and Workday) to ensure timely and effective follow-up and resolution.

IT for Medical Devices

“The CAS program powered by Medallia drives consistently high account allegiance and innovation across our vast business.”

Scientific Leader

Thermo Fisher

Learn more

Schedule a consultation with a life sciences customer experience expert