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Medallia for

Life Sciences

Deliver better experiences with world class experience management for pharmaceutical and medical device companies

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Medallia’s life sciences solutions support end-to-end customer experiences

Medallia manages experiences throughout the life sciences journey, making it easy to share feedback in real time, provide insights into areas that cause friction for your customers, resolve issues before they occur and turn negative experiences into positive ones.

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For Pharmaceuticals

Enhance access and delivery of patient care, accelerate the launch of new products, and drive field effectiveness

Field Effectiveness for Pharmaceuticals

    Capture real-time signals and enrich with operational and behavioral data for a holistic view of the healthcare provider.

    Provide sales leaders and medical liaisons with deeper visibility to identify and drive sales uplift.

    Alert the appropriate sales team and medical liaison and prompt them to take action to remediate friction in real time.

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Field Effectiveness for Pharmaceuticals

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Digital for Pharmaceuticals

    Collect and enrich real-time experience data across your digital channels – web, mobile, portal and in-app.

    Integrate feedback from digital and non-digital channels for a unified 360° view of the entire patient and healthcare provider journey.

    Increase portal and app adoption by collecting and aggregating data to improve the user experience and drive product innovation.

Talk to an Expert
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Employee Experience for Pharmaceuticals

    Capture and act on feedback across the employee lifecycle, including talent acquisition, onboarding, training and development, offboarding, and separation.

    Assess key drivers of employee engagement and drive actions for continuous improvement.

    Solicit, capture, and analyze employee ideas and suggestions on how to improve satisfaction and solve systemic challenges.

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IT for Pharmaceuticals

    Enhance the customer experience by delivering more value from your strategic technology investments.

    Automate the feedback loop on sentiment and satisfaction drivers across all services, systems, and project experiences.

    Integrate with leading IT and HR platforms (e.g., ServiceNow and Workday) to ensure timely and effective follow-up and resolution.

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For Medical Devices

Improve patient care, fuel product innovation, and drive field effectiveness

Field Effectiveness for Medical Devices

    Capture real-time signals and enrich with operational and behavioral data for a holistic view of the patient and healthcare provider.

    Provide sales and service leaders with visibility to identify and effectively coach attributes that drive success.

    Alert the appropriate teams and prompt them to take action to remediate servicing needs in real time.

Talk to an Expert
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    Collect and enrich real-time experience data across your digital channels – web, mobile, portal and in-app.

    Integrate feedback from digital and non-digital channels for a unified 360° view of the entire patient and healthcare provider journey.

    Increase portal and app adoption by collecting and aggregating data to improve the user experience and drive product innovation.

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Employee Experience for Medical Devices

    Capture and act on feedback across the employee lifecycle, including talent acquisition, onboarding, training and development, offboarding, and separation.

    Assess key drivers of employee engagement and drive actions for continuous improvement.

    Solicit, capture, and analyze employee ideas and suggestions on how to improve satisfaction and solve systemic challenges

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IT for Medical Devices

    Enhance the customer experience by delivering more value from your strategic technology investments.

    Automate the feedback loop on sentiment and satisfaction drivers across all services, systems, and project experiences.

    Integrate with leading IT and HR platforms (e.g., ServiceNow and Workday) to ensure timely and effective follow-up and resolution.

Talk to an Expert
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Related Resources

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WEBINAR

The Customer-Centric Disruption of Life Sciences

Leverage customer feedback and signals to better understand your customers and to help prioritize your investments.

Learn more
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GUIDE

3 Steps to Winning with Customer Experience in Life Sciences

Read how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM)

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VIDEO

Understand What Really Matters Through Signals

Capture powerful signals, including messaging, voice and video, to understand, empathize and improve your customer experience.

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Learn more
thermofisher

“The CAS program powered by Medallia drives consistently high account allegiance and innovation across our vast business.”

Scientific Leader

Thermo Fisher

Learn more

Schedule a consultation with a life sciences customer experience expert