MEDALLIA FOR TECHNOLOGY AND SERVICES

Grow sales, retain revenue, and cut costs

Leverage experiences to inform innovation and enhance customer value 

Experience is the ultimate competitive advantage

It can be difficult to effectively differentiate and stand out on product performance alone. And in this post-pandemic climate of higher customer expectations combined with widespread service staff shortages—the ability to leverage customer experience to competitive advantage has never been more critical. 

Medallia empowers tech companies with the insight needed to deliver better experiences throughout the buying journey for customers, employees, partners, and distributors alike. Technology companies rely on us to help prioritize the actions that matter most to maximize product value and boost stakeholder satisfaction.

Experience is the ultimate competitive advantage

"With the benefit of data insights and specific customer feedback, we’ve been able to galvanize the entire company around a strategy and product roadmap that meets the demands of our customers."

DAVE BERMAN

President, RingCentral

Learn how RingCentral is driving product innovation.

Download the Case Study

Overview

Act on real-time signals to drive revenue and innovation

Medallia for Technology

Enhance relationships with customers and prospects

Medallia helps our technology and service customers to improve sales effectiveness.

  • Prioritize sales resources to reduce churn of at-risk account while growing and expanding healthy accounts.
  • Accelerate deal closure and increase win rates with a complete view that eliminates blindspots in customer sentiment.
  • Maximize engagement and optimize next actions with managed CRM (Salesforce) integration.
READ THE IBM CASE STUDY

Improve products by optimizing features, function and overall value

Medallia helps technology and service companies maximize customer value by prioritizing what matters most to them.

  • Increase market share and profitability with true competitive comparisons from feedback (e.g., surveys, social media, rating sites).
  • Provide the best product experience and reduce costs associated with product issues by taking decisive action quickly.
  • Help product stakeholders prioritize features and capabilities with personalized and actionable product insights.
READ THE HP CASE STUDY

Increase efficiency and effectiveness of the customer support experience

Medallia helps technology and service companies improve support quality while reducing costs.

  • Increase first call resolution rate and employee tenure by empowering them with direct access to customer feedback.
  • Assess agent and vendor performance and prioritize the best coaching opportunities to improve quality of support.
  • Identify systemic pain points with rich text analytics, and enable QA to determine who needs to act and how.
READ THE COMCAST CASE STUDY

Why do leading tech companies trust Medallia?

25 pt.

Increase in NPS in four years.

Learn More

95%

Accuracy in detractor prediction.

Learn More

67%

Increase in sales opportunities.

Learn More

9/10

Average CSAT score for customer support team.

Learn More