AI powered CX
Medallia Athena applies artificial intelligence to uncover hidden meanings in vast amounts of customer experience information and determine the right action for each touchpoint and journey.
Three ways leading companies are using AI to improve the customer experience.
Through Medallia Athena you’ll benefit with precise insights and recommendations, so you can make every experience great.
Combines human and machine intelligence to discover and recommend high value actions and focus employee attention where it matters most.
Uses data science to assess customer satisfaction and loyalty for every customer, even for those not providing feedback.
Machine learning capabilities continually adapt and improve based on new feedback, associated customer data and usage patterns.