Welcome to your experience community

Join the Medallia User Group to connect with like-minded experience leaders and practitioners today

Your community, built by and for Medallia customers 

The Medallia User Group (MUG) is a global, member-led organization of Customer Experience and Employee Experience practitioners for sharing best practices, maximizing the benefits of the Medallia platform, and advancing their programs.

The MUG spans over 18 chapters with over 2,000 members, representing 500 companies in 25 different industries and sectors.

Your community, built by and for Medallia customers 

The Medallia User Group (MUG) is a global, member-led organization of Customer Experience and Employee Experience practitioners for sharing best practices, maximizing the benefits of the Medallia platform, and advancing their programs.

The MUG spans over 18 chapters with over 2,000 members, representing 500 companies in 25 different industries and sectors.

Why join the Medallia User Group

Each chapter includes a unique community of professionals passionate about experience and open to learning, growing, and sharing best practices. 

Learn

Hear from industry experts on all things experience while learning from your peers about the latest developments in the space.

Network

Collaborate with other Medallia customers to make new connections, get advice, build confidence in your skillset, and have fun! 

Share

Share personal experiences and professional learnings with like-minded practitioners in an open, inclusive space. 

Find a group that’s right for you

Whether talking about industry trends, best practices, or something else, our user group chapters have something for every customer.

Chapters by Product or Theme 

Learn more about the tools you use every day. Chapters include Customer Experience, Employee Experience, Digital, Contact Center, Admin Suite, and Text Analytics. 

Chapters by Vertical 

Discuss experience trends specific to your vertical. Chapters include B2B, Retail, Financial Services, Public Sector, Patient Experience, and Travel, Hospitality, & Restaurant.

Chapters by Region or Language 

Connect with experience professionals in your area. Chapters include Brasil, Europe / Middle East / Africa, Espanol, and Australia / New Zealand / Asia Pacific. 

Join as many groups as your interests and schedule accommodate!