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Medallia For
Automotive

Deliver service excellence
across the total experience

Inspire greater dealer engagement to increase customer loyalty and satisfaction

The Medallia Experience CloudTM connects your staff to customer feedback across all channels. Our tools give managers and executives visibility into the customer experience across the entire journey, from digital and social channels to the dealership experience.

Track Customer Feedback

Track reviews and feedback across your digital and social channels so that you can understand and address what’s influencing customers’ buying and servicing decisions.

Check Feedback On-The-Go

Medallia Mobile empowers dealers and salespeople to manage their local reputation and performance by checking customer feedback in real-time from their phones.

React Quickly

Medallia delivers real-time feedback that enables you to respond quickly to new insights across all your channels.

Integrated CX Management

Connect personnel at every touchpoint to create an ideal customer experience from online research and reviews to sales to financing to servicing.

Role-Specific Reporting Views

Medallia gives staff members a reporting experience that is customized for their role: that includes sales advisors, general managers, area managers, regional managers, and C-level executives. We combine custom web dashboards, workflows, and analysis modules to create a tailored digital reporting experience for every role in the organization.

Infographic

Medallia for the Automotive Industry

Learn how Medallia helps automotive companies differentiate their customer service programs from their competitors’.

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“Medallia is very passionate about the CE space and walks with you through the experience. They’re not selling a product, they’re selling a journey.”

Michael Dougherty
Customer Experience Metrics and Insights Department Manager, Mercedes-Benz USA, LLC

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Leading automotive brands rely on Medallia to help them anticipate and adapt to meet their customers' needs

Key Features

See what you can do with Medallia for Automotive

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