Medallia For
Automotive
Deliver service excellence
across the total experience
Inspire greater dealer engagement to increase customer loyalty and satisfaction
The Medallia Experience CloudTM connects your staff to customer feedback across all channels. Our tools give managers and executives visibility into the customer experience across the entire journey, from digital and social channels to the dealership experience.
Track Customer Feedback
Track reviews and feedback across your digital and social channels so that you can understand and address what’s influencing customers’ buying and servicing decisions.
Check Feedback On-The-Go
Medallia Mobile empowers dealers and salespeople to manage their local reputation and performance by checking customer feedback in real-time from their phones.
React Quickly
Medallia delivers real-time feedback that enables you to respond quickly to new insights across all your channels.
Integrated CX Management
Connect personnel at every touchpoint to create an ideal customer experience from online research and reviews to sales to financing to servicing.
Role-Specific Reporting Views
Medallia gives staff members a reporting experience that is customized for their role: that includes sales advisors, general managers, area managers, regional managers, and C-level executives. We combine custom web dashboards, workflows, and analysis modules to create a tailored digital reporting experience for every role in the organization.
Infographic
Medallia for the Automotive Industry
Learn how Medallia helps automotive companies differentiate their customer service programs from their competitors’.
Download“Medallia is very passionate about the CE space and walks with you through the experience. They’re not selling a product, they’re selling a journey.”
Michael Dougherty
Customer Experience Metrics and Insights Department Manager, Mercedes-Benz USA, LLC
Leading automotive brands rely on Medallia to help them anticipate and adapt to meet their customers' needs
Key Features
See what you can do with Medallia for Automotive
Mobile
Real-time feedback that salespeople, dealers, zone managers, and executives can access from anywhere — because your staff is always on the move.
Promote
Encourage customers to share their experiences via social media and review sites.
Digital
Collect meaningful feedback across your web, mobile, and in-app experiences.
Ask Now
Ask customers about what matters most to your business and adjust surveys on the fly.
Voices
Automotive executives can connect directly to customer feedback via an intuitive and engaging mobile app.
Insights
Identify employee-, dealership-, and regional-level trends as they unfold and capitalize on opportunities or address issues with agility.