Make car enthusiasts, brand enthusiasts. Personalized, predictive customer and employee insights power lifetime relationships.
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Consumer expectations are speeding towards fully personalized, human relationships with the brands they interact with most. Medallia enables automakers to personally engage with every customer at scale. From research to test-drive to servicing to second purchase, Medallia predicts and prioritizes the actions both manufacturers and dealerships need to make to enhance customer experiences in the moment.
MICHAEL DOUGHERTY
Department Manager, Customer Experience Metrics and Insights, Mercedes-Benz USA, LLC
Delight owners, employees and dealership teams with premium experiences throughout the entire auto journey
Delight owners, employees and dealership teams with premium experiences throughout the entire auto journey
Anticipate when prospects and owners are at-risk, showcase product and service pain points and prioritize the actions needed to make an impact
Maximize marketing and retention efforts with insights and engagement opportunities that ensure the owners you have in-vehicle stay happy, loyal customers
Capture customer signals across digital channels – text, in-app and in-car, to receive in-the-moment signals that enable service providers to personalize engagements across the entire journey
Empower dealers to provide optimal prospect and owner experiences throughout every test-drive, sale and service
Empower dealers to provide optimal prospect and owner experiences throughout every test-drive, sale and service
Provide dealers with up-to-the minute app notifications and insights to manage experiences and immediately close the loop with customers
Help dealerships stay one-step ahead in managing reputation with social media insights into how customers feel about local competitors
Enhance cross-sell and retention efforts by making key mileage moments special. 360-customer-profiles enable teams to personally engage owners at scale
Learn how Medallia helps automotive companies differentiate their customer service programs from their competitors’.
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