MEDALLIA FOR AUTOMOTIVE & RECREATION

Create an Experience that Drives Loyalty and Repurchase

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Fuel a consistent and differentiated customer journey with meaningful consumer insight

Medallia empowers the automotive, recreation, and powersports industries with meaningful and actionable insight from every employee and consumer interaction across the entire customer journey - from digital to physical.

With our industry leading experience platform, you’ll influence dealership performance to achieve an exceptional, consistent, and differentiated brand experience while fueling innovation and personalization to build loyalty and drive repurchase.

Fuel a consistent and differentiated customer journey with meaningful consumer insight

Medallia empowers the automotive, recreation, and powersports industries with meaningful and actionable insight from every employee and consumer interaction across the entire customer journey - from digital to physical.

With our industry leading experience platform, you’ll influence dealership performance to achieve an exceptional, consistent, and differentiated brand experience while fueling innovation and personalization to build loyalty and drive repurchase.

Influence Dealership Performance

Empower dealerships to improve customer and employee experiences

  • Identify development opportunities and increase employee engagement with continuous feedback capture.
  • Enable every employee to deliver customer centric superior service with actionable insight.
  • Improve their online reputation against local competitors with unified social feedback and management.

Create a Unified Experience

Achieve an exceptional, seamless, and consistent brand experience throughout the entire customer journey

  • Prioritize high-impact opportunities by eliminating physical and digital experience data silos.
  • Optimize call center operations and ensure customer service excellence.
  • Deliver timely and personalized engagements with real-time digital insights.

Accelerate Quality Improvements

Identify product ownership issues and capture customer defined quality concerns faster to increase brand value and loyalty 

  • Leverage customer experience data across sales, social, call center, service, and more in real-time to identify product issues earlier than traditional channels
  • Understand customer perception of quality using powerful and modern insight tools that influence the ownership experience
  • Eliminate organizational data silos within manufacturing to prioritize high-impact opportunities

Build Brand Loyalty and Drive Repurchase

Fuel innovation and personalization that differentiates your brand and builds customer loyalty

  • Discover innovative opportunities to differentiate products and service with idea crowdsourcing and collaboration tools.
  • Detect early warning indicators regarding vehicle issues and performance from critical customer feedback.
  • Identify strategic opportunities for improvement with AI and ML-based analytics.
  • Power meaningful engagement at scale to increase cross-sell and retention opportunities.

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Volvo Cars unifies and personalizes their consumer experience 

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