Privacy Policy

ActivityWhere you can find information
Providing the Medallia products and services to Medallia clients as a “service provider”The categories of personal information Medallia collects about consumers vary depending on our clients’ implementation and use of our software. For a generalized description of these categories, please see the Medallia Customer DPA located here.

For more information on the types of data collected by a particular Medallia client, refer to the privacy policy or communications of the Medallia client.

Our clients’ privacy policies are commonly located in the Medallia survey invitation email (for web-based surveys) or on the client’s web site or mobile application (for in-the-moment surveys).
Carrying out Medallia’s marketing and recruiting efforts as a “business”See section 2 (Types of Information Collected) of this Privacy Policy.
ActivityWhere you can find information
Providing the Medallia products and services to Medallia clients as a “service provider”The categories of personal information Medallia discloses for a business purpose vary depending on the features of our software our clients use, and the servicing and support they have purchased. For a generalized description of these disclosures, please see the Medallia Customer DPA located here.

For more information on the disclosures made to a particular Medallia client, refer to the privacy policy or communications from the Medallia client.

Our clients’ privacy policies are commonly located in the Medallia survey invitation email (for web-based surveys) or on the client’s web site or mobile application (for in-the-moment surveys).
Carrying out Medallia’s marketing and recruiting efforts as a “business”See section 5 (Disclosure of Information) of this Privacy Policy.
ActivityHow to exercise your access and deletion rights
Providing the Medallia products and services to Medallia clients as a “service provider”Please contact the Medallia client identified in the communication you received.

Contact information is commonly located within the communication or in a privacy policy linked from the communication.
Carrying out Medallia’s marketing and recruiting efforts as a “business”Please submit a request to our Marketing team here.

In the request, please be as specific as possible in relation to the personal information you wish to access or delete. Once we receive the request, we will review it, and process the request accordingly. If we need additional information to verify your identity, we will let you know.

Any identifying information in such requests will be used solely for verification, and to communicate with you. We will respond to the request within 45 days of receipt, or notify you if we require additional time.