Medallia is a recognized leader in experience management 

Don’t just take our word for it.

Top Analyst Firms Agree Medallia is a Leader for Experience Management

Recent Reports

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The Forrester Wave™ Customer Feedback Management, Q1 2023

“Medallia impresses with its superior vision and detailed product roadmap focusing on delivering relevant enhancements to its existing offering, such as enabling deeper digital experience analytics integration and lowering the total cost of ownership.”

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The Forrester Wave™ Text Mining & Analytics, Q2 2024

“Customers looking for a fast time to value with OOTB omnichannel data models and language models tuned for multiple industries and business domains should put Medallia at the top of their short list.”

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Gartner® Magic Quadrant™ VoC Q1 2024

“Medallia outpaces its peers in the area of adding new capabilities, including AI integration within automation and analytics, video analytics and workflows, and integrated customer quantitative and qualitative analytics.”

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IDC Voice of the Customer MarketScape 2023-2024

“The company offers valuable insights based on clear metrics and data gathered, using AI to scale and speed up analytics. Insights are shared across the organization to support adoption and success of the VOC program and the customer experience.”

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The Forrester Wave™ Real-Time Interaction Management, Q1 2024

“Medallia outpaces its peers in the area of adding new capabilities, including AI integration within automation and analytics, video analytics and workflows, and integrated customer quantitative and qualitative analytics.”

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The Forrester Wave™ Customer Journey Orchestration, Q2 2024

“Medallia’s strengths include real-time decisioning, journey analytics, and dynamic content personalization.  Medallia is a strong choice for firms that want to expand into CJO from an existing CX base to mature their CX program by incorporating AI and CJO”

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Quadrant: SPARK Matrix™- Digital Marketing Analytics

"Medallia’s distinguished technology offering facilitates real-time, highly personalized interactions based on insights that are delivered through centralized orchestration, ensuring uniformity in tailored engagement across all communication channels."

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Quadrant: SPARK Matrix™- Customer Journey Analytics

“Medallia’s deep industry expertise and focus on customer centricity further contribute to its success in the CJA market. The company’s unified platform, strong AI capabilities, and commitment to actionability make it a compelling choice for organizations seeking to optimize customer journeys.”

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Forrester Wave™: Customer Analytics Technologies, Q2 2024

“Medallia is an ideal fit for customer experience pros and digital business leaders at customer obsessed organizations.”

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Customers around the world use Medallia to create exceptional experiences