Experience `27
Where leaders build what’s next in experience, back at the Wynn Las Vegas.
Built for real world execution.
Three days of hands-on training, expert led sessions, inspiring keynotes, and peer networking—built to turn your experience strategy into execution.
What you’ll learn
Get the playbooks to turn signals into growth, master AI-driven CX, and learn how top brands tackle what’s next.
What to expect
Get hands-on training, consult 1:1 with experts, and dig into new industry workshops built around the challenges your business actually faces.
Who you’ll meet
Connect with the biggest experience leaders, CX and contact center executives, and top tech partners.
Three days of non-stop momentum.
Your quick guide to keynotes, sessions, and social events—all designed to help you build what’s next.
Pre-conference
8:00am – 7:00pm
- Hands-on Product Training Labs
- Medallia User Group Meetups
- Partner Summit
- Executive Summit
- Kickoff Reception
Day 1
8:00am – 10:00pm
- Opening keynote with vision forecasting
- Product and AI innovation demonstrations
- 1:1 expert consultations and program playbooks
- Inside look at leading programs
- Peer networking built into every hour
- Party at XS Nightclub
Day 2
8:00am – 5:30pm
- Marquee speakers and Fortune 500 brands share live
- NEW industry workshops built around specific use cases
- Tailored sessions for your role and priorities
- Strategic breakouts designed to go deep
- Leave with next steps you can bring back
- Closing celebration
Lock in savings with early registration.
Lock in savings and register before November 8, 2026 to secure the best rates.
- Early Bird · from Sep 1 $895
- Discount · from Nov 8 $1,195
- Standard · from Jan 8 $1,495
- Early Bird · from Sep 1 $1,695
- Discount · from Nov 8 $1,995
- Standard · from Jan 8 $2,295
- Early Bird · from Sep 1 $2,195
- Discount · from Nov 8 $2,495
- Standard · from Jan 8 $2,795
Learn and strategize together at Experience `27.
Reach out to [email protected] for information about team pricing.
“There’s only one Medallia Experience. There’s nothing else that compares.”
Put your success in the spotlight.
Share your story to speak on stage or take home an Expy Award.
Frequently Asked Questions
Experience ‘27 is at the Wynn Las Vegas from February 9-11, 2027.
Experience isn’t all fun and flash—every session is packed with practical insight from real practitioners. You’ll walk away with new connections, fresh inspiration, and the guidance and tools you need to bring it back to your business.
Experience is designed for anyone who manages, impacts, or influences customer and employee experiences. It’s great for teams involved in CX, digital experience, contact center, and employee experience.
February 9 has pre-conference activities for Medallia customers and partners. Activity start and end times vary throughout the day.
Day 1 on February 10 begins with breakfast at 8am. Conference activities run until 5pm, and the day wraps with a party from 7pm–10pm.
Day 2 on February 11 begins with breakfast at 8:30am. Conference activities run until 4pm, with a final wrap party from 4pm–5:30pm.
A typical day starts with breakfast in the Exhibit Hall where you can network, explore new technology, and learn from strategic partners. Next is the day’s opening keynote, followed by a day of workshops, masterclasses, case studies, and panel discussions that help you build for the next era of experience.
Lunch and snack breaks are mixed in throughout the day, leading up to the day’s wrap party with food, drinks, and activities.
A standard ticket does not include any hotel accommodations, but there are hotel packages available that include discounted conference tickets.
