Driving intelligent, automated actions with AI

Learn how Medallia’s groundbreaking approach to AI and personalization will enable you to automate mundane tasks, democratize generative AI, and anticipate the needs of every user. By enabling everyone from the front line to senior leadership to make the right decisions and take immediate action, organizations are delivering more personalized experiences at scale using Medallia’s AI.

Personalize every experience to win loyalty

Customers and employees expect brands to understand their needs and preferences. Learn how technology advancements can help your company deliver what customers want, when they want it, and before they even ask so you can make every experience feel personal — every time.

Inspire and activate your employees

Traditional employee experience strategies are no longer enough to improve retention and keep employees engaged. Create a culture of employee activation, where employees are catalysts for change and innovation.

Get Hands On In Your Favorite Topics

EX and CX Customer Storytelling

Join your peers in our inspiring breakout sessions to explore how employee and customer leaders are cultivating innovation, pushing boundaries, and leveraging the latest AI and machine learning technology and practices.

Personalize Your Conference Journey

Make Experience your own with the peer-to-peer networking and breadth of topics right for you. Explore best practices and technologies that matter most to you and your organization, from dozens of customer experience sessions to tailored tracks for employee experience and contact center leaders.

Training and Certification

Get best-in-class product training from our product experts. Earn badges in a number of areas such as digital configuration, reporting design, and text analytics insights. Or earn your Administrator Certification with hybrid self-paced learning and onsite instruction. Courses are available on Monday, February 5 for an additional fee. Open to Medallia customers only.

Pre-Conference Perks for Customers

Make the most of your time at Experience ‘24 by joining us on Monday, February 5. Offered exclusively to Medallia customers, the day will feature opportunities to complete official Medallia product training courses and discuss trends and best practices with your peers at the Medallia User Group Meetup.

Meet Experts, Expand Your World

Meet the Experts

Curious to explore a particular challenge, or looking for fresh perspectives? Tailor your experience and book a meeting with one of Medallia’s strategists or product experts.

The Hub

Meet our partners, try out the latest innovations, and pop by our product theater for presentations on the new AI and personalization advancements and integrations that uncover new possibilities for your program.

Morning Meetup

Connect with like-minded colleagues in your industry at our networking breakfasts for lively discussion on the topics most relevant to you.

Mix and Mingle

From the Welcome Reception to many easy-going activities, you’ll have lots of opportunities to connect with experience pros.

Training & Certifications

Our pre-conference program on Monday, February 5 features a number of different in-person training and certification courses that Medallia customers can add to their registration for an additional fee. You can add these sessions during the registration process. The courses are only open to Medallia customers and have limited capacity.