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Employees Driving Business Outcomes
Employee Experience for the Intelligence Age: Everything Is Different
Industry convergence, a changed labor market, changed employee expectations...
Read More →From Engagement to Activation: The Employee Listening Strategy Playbook
To truly activate employees, organizations must cultivate an environment wh...
Read More →Short, Modern, Smart: Northwestern Medicine's EX Program Evolution
After the COVID-19 pandemic, Northwestern Medicine recognized an urgent nee...
Read More →AI for Customer Service
How AI and Automation Drive ROI in Your Contact Center and Beyond
Medallia has been helping contact centers improve the experiences of their ...
Read More →Transform the Customer and Employee Experience with Empathy and AI
Lowe's is revolutionizing the home improvement retail industry through a se...
Read More →Unlocking Lasting Performance Gains Through Behavior-Focused Coaching
While many in the hospitality industry saw a drop in customer satisfaction ...
Read More →Speaking Volumes: How Speech Analytics Amplifies the Voice-of-the-Customer
Voice of Customer (VoC) programs are crucial for businesses as they provide...
Read More →Predicting Experiences with Analytics and Machine Learning
Driving Executive Buy-in with Data Insights and Analytics
Global Payments is a multinational company that provides payment technology...
Read More →Medallia AI: Tailoring Experiences is Now Easier Than Ever
AI-powered analytics are not new to Medallia. Brands have been using Athena...
Read More →Preparing Your Text Analytics for Future AI Enhancements
Over 1 million weekly users currently leverage the native AI and machine le...
Read More →Revolutionizing CX: Embracing Proactive Strategies and AI Advancements
CX programs are facing pressing challenges, including the limits of survey ...
Read More →Automating Customer Journeys
A New Frontier for Digital Journeys: Real-Time Understanding and Actioning
Explore a new frontier of online journeys — one that goes beyond traditiona...
Read More →Unlocking Success: Optimizing Digital Experience for Maximum ROI
The digital landscape is dynamic and constantly evolving, driving consumer ...
Read More →Agile Market Research
2 Minds Are Better Than 1: Mixing Research Methods for Powerful Insights
Learn how leading brands use innovative research solutions to augment their...
Read More →Consumer Trends Research: What to Know for 2024
Unpack the power of bringing together survey and behavioral research datase...
Read More →Align CX, EX, and Research Teams to Gain Richer Insights — In One Platform
Join Medallia’s product experts for an insider view of our research solutio...
Read More →Market Research to the Max: Using Advanced Stats to Drive ROI
Join cross-industry market research experts for an interactive discussion o...
Read More →Future-Proofing Your CX Strategy
Critical Thinking: Your Superpower in the Age of Big Data and AI
Experience management complexity increases every year — we are getting more...
Read More →From Customer to Life Centric: Experience Management Drives Transformation
As the leading financial institution in Central America, BAC is constantly ...
Read More →Meta’s Recipe for Success: How to Build a CX Program From Zero to Scale
Focused on developing new and innovative ways for people to connect from vi...
Read More →Guide Your Strategy with Lessons Learned from CX Leaders
Join this session for a pragmatic and candid discussion about the highs (an...
Read More →How Adobe Instills Customer Trust by Acting on Product Feedback
Founded 40 years ago on the simple idea of creating innovative products tha...
Read More →Sentiment-Based Analytics: The Future of Proactive CX Improvement
Understanding the limitations of traditional surveys and exploring alternat...
Read More →GPX - Generative, Predictive Experiences
Building AI Responsibly with Security and Compliance in Mind
As AI becomes a bigger part of our and our customers’ lives, it’s not uncom...
Read More →Giving Feedback a Face with Video
From YouTube to Instagram, video has turned into one of the primary outlets...
Read More →Orchestrating Experiences to Win, Serve, and Retain Customers
In their pursuit of becoming the world's most customer-centric home applian...
Read More →Medallia AI: Tailoring Experiences is Now Easier Than Ever
AI-powered analytics are not new to Medallia. Brands have been using Athena...
Read More →Simplifying Personalization with a Connected Platform
Customers know you're collecting data about their everyday interactions wit...
Read More →The Power of Personalization: Research and Methods to Unlock Customer Loyalty
Disruptive technologies and evolving consumer expectations have led to pers...
Read More →Unlock What Customers Really Want with Conversation Intelligence
Day-to-day interactions with your customers can offer valuable information ...
Read More →Humanizing Experience with AI
Artificial Intelligence and the Human Connection: Text Analytics in Action
To help customers improve their overall experience, you have to understand ...
Read More →Harnessing the Power of Medallia for Google Review Elevation
When it comes to online reviews, we all know that volume and recency matter...
Read More →Personalizing Experiences in a High Stakes Environment
Personalization and empathy are especially important in a healthcare settin...
Read More →Reaching New Bounds for Closed-Loop Interactions
Leading companies invest in processes to close the loop on customer experie...
Read More →Modernizing Your Employee Experience
2024 Megatrends and How People and Analytics Leaders Should Respond
The world is awash in disruption and noise, making it hard to know how to p...
Read More →Evolving Beyond Engagement to Continuous Employee Listening
QBE has been helping customers innovate in uncertain environments for more ...
Read More →How to Modernize Employee Listening with Medallia
Employees are the face of the organization and often hold the key to ideas ...
Read More →Myth-Busting: Overcoming Common Employee Listening Misconceptions
Organizations make a real effort to listen to employees, but how well are t...
Read More →Supercharging the Front Line
How to Improve Engagement and Productivity Across the Employee Journey
Employee experience has become the center of today’s enterprise. From Infor...
Read More →Improving Training for Bank of America Teammates with the Power of Feedback
One way Bank of America demonstrates that they're a Great Place to Work is ...
Read More →Proven Practices for Engaging and Empowering the Front Line
In the fast-paced world of customer service, the front lines are your organ...
Read More →The Accounting of Satisfaction
Analyzing Behaviors of Customer Segments to Plan for Success
In 2018, Align Technology, a manufacturer of the Invisalign System, iTero s...
Read More →Key Steps to Secure Executive Investment in Your Experience Program
Experience program leaders are often required to defend investment in their...
Read More →Unlocking CX: Harnessing Customer Metrics to Drive Revenue
Understanding your customers requires gathering valuable data to ensure you...
Read More →Show Me the Money: Demonstrating the Impact of Your CX Program
Customer experience champions inherently understand that driving great expe...
Read More →CX Best Practices
Prioritizing CX Improvements with Text Analytics and Generative AI
Pacific Gas & Electric Company (PG&E), is one of the largest combination ga...
Read More →Product Theater
Agile Research Now at Your Fingertips
The market and your competitors are moving fast. Are you keeping pace? Whil...
Read More →Beyond Technical Errors: Scoring Digital Body Language with Medallia DXA
Improving digital experiences is often reduced to fixing technical errors. ...
Read More →Beyond the Algorithm: Building Authentic Connections
Learn how brands leverage customer insights to deliver personalization thro...
Read More →Combining CX and EX to Deliver on Your Brand Promise
Every organization understands the importance of delivering on its brand pr...
Read More →Connecting Voice AI and Medallia with Your Customer Service Platform
Delivering personalized and intelligent voice experiences that leverage AI ...
Read More →Demystifying AI to create CX champions across the organization
It’s critical to get buy-in from the whole organization for CX programs to ...
Read More →Elevate your Agent Experience
Are your contact center agents disengaged? Are your supervisors spending wa...
Read More →EX at Medallia: How We Activate Our Employees
Curious how an EX company manages its own employee experience? In this sess...
Read More →Experts to Support You Across Your Entire Experience Journey
The Medallia Professional Services team is made up of hundreds of experts w...
Read More →How to Capture What Your Customers Aren't Directly Saying
While surveys are a helpful feedback tool, they can no longer be the sole s...
Read More →How to Realize More Revenue and ROI from Your Digital Channels
As CX practitioners, we want a seat at the table where important decisions ...
Read More →Innovating for the Future: Smarter CX through Maturity Assessment
In an era of fast technological evolution and changing consumer expectation...
Read More →Making the Most of Your Social Presence
Jim is a Social power user. When there's a new rival on the block, Jim know...
Read More →Revolutionize Your Service Experience with Intelligent Callback
70% of customers using chatbots or virtual assistants end up in the contact...
Read More →Supercharge your Oracle Applications with Medallia
Learn how leading brands from the hospitality and utilities industries are ...
Read More →Surpass the Competition with Next-Gen Customer Behavior Metrics
Are your insights telling you the whole story about your competitors? Commo...
Read More →Take the Wheel with More Self-Service for Admins
In an application-heavy business world, admins increasingly prefer to have ...
Read More →Using Experience Orchestration to Deliver Real-Time Personalization
Discover the world of journey orchestration, unlocking the feedback you hav...
Read More →Understand Your CX with AI-Powered Automated Scores
Measuring experiences is hard – obviously. But wouldn't it be nice to point...
Read More →Your Guide to Increasing Sales and Loyalty with Real-Time Messaging
Did you know that text messaging has a 209% higher response rate than email...
Read More →Super Session
CVS Health: Putting Consumers First with Personal, Seamless Interactions
Every company wants to be consumer-centric, but it’s easier said than done....
Read More →How Prudential’s Customer Obsessed Transformation Delivers Business Value
Two years into its CX transformation, Prudential Financial has transformed ...
Read More →The Evolution of CX: Where It’s Been; Where It Must Go
More than 20 years after its birth, NPSⓇ has cemented its legacy as the pri...
Read More →Rethinking Customer Value
Forrester predicts that the quest for value will dominate the consumer mind...
Read More →Employee Experience for the Intelligence Age: Everything Is Different
Industries
- All Industries
Track
- Employees Driving Business Outcomes
Session Description
Industry convergence, a changed labor market, changed employee expectations, and AI have catapulted us into a new economic era. As companies are constantly transforming, employee experience is changing rapidly, too. Traditional employee listening programs miss a massive opportunity to generate growth, boost productivity, delight customers, and drive innovation. It’s time for a new approach: employee activation has arrived.
Speakers
Josh Bersin
Global Industry Analyst and CEO
Kathi Enderes
SVP Research and Global Industry Analyst