Speakers

Melissa Arronte

Sr. Director, Product Management - Employee Experience

Medallia

Lee Becker

SVP, Executive Advisor

Medallia

Annette Behrensmeyer

Senior Director, Global Customer Experience

Align Tech

Josh Bersin

Global Industry Analyst and CEO

The Josh Bersin Company

Ryan Carrigan

Director, Product Marketing - Experience Orchestration

Medallia

Andrew Custage

Sr. Director, Insights for Market Research

Medallia

Diane Daum

Principal Employee Experience Advisor

Medallia

Erica Desai

Sr. Manager, Product Marketing - Employee Experience

Medallia

Kathi Enderes

SVP Research and Global Industry Analyst

The Josh Bersin Company

Colleen Fazio

Senior Analyst

Forrester

Jennifer Franklin

VP, Product Management - Employee Experience

Medallia

Aviv Glick

Director, Value Realization

Medallia

Roshni Goel

Director, Insights & Advisory Services

Medallia

Simon Gough

VP, Product Management - Customer Experience

Medallia

Sara Gwiasda

Principal Employee Experience Advisor

Medallia

Mark Harmon

Director, Customer Service

Choice Hotels

Crissy Hura

Director, Customer Experience

Scientific Games

Albert Kao

Customer Experience and Analytics

Hot Topic

Stuart Lambert

Sr. Director, Product Management - Service Experience

Medallia

Violet Lazarevic

Head of Enterprise-wide Customer and Market Insights

Telstra

Alison Lutjemeier

Customer Feedback Programs Professional

Adobe

Katelyn MacKenzie

Sr. Manager, Customer Insights

Global Payments

Ryan McCallon

Manager, Warranty, KPP & KORE

Kawasaki Motor Corps, U.S.A.

David McCrea

Head of Experience Design

BAC Credomatic

Katie McNamara

Manager Experience Insights

Wellby Financial

Ashok Meka

Vice President, Business Data Analytics

UMB Bank

Valerie Monet

Sr. Director, Customer Experience Strategy & Insight

Banner Health

Joanna Moser

VP, Product Management - Service Experience

Medallia

Srikant Narasimhan

VP, Enterprise Customer Experience

CVS Health

Mesut Oecalan

Global D2C Strategy Expert

BSH Home Appliances

Abhii Parakh

Head of Experience Design

Prudential Financial

Margaryta Rashev

VP, Product Management - Brand Experience

Medallia

Fred Reichheld

Creator of the Net Promoter System℠

Colleen Russell

Director, System Engagement

Northwestern Medicine

Rosanna Stephens

Senior Manager, Knowledge, Learning & Insights Experiences

Adobe

Kate Vittore

Voice of The Member Program Manager

Consumers Credit Union

Chris Watkins

VP, Client Success & Experience

Global Payments

Cassie Wilcox

VP, Professional Services

Medallia

Brandi West

VP, Marketing & Consumer Innovation

Advent Health