Speakers

Salem Albeiroti

ISV Success Director

Oracle

Melissa Archambault

Executive Director of Enterprise Customer Experience Strategy and Advocacy

CVS

Annette Behrensmeyer

Senior Director, Global Customer Experience

Align Tech

Josh Bersin

Global Industry Analyst and CEO

The Josh Bersin Company

Guilherme Blaschke

Senior XM Practitioner

Kristen Blizel

Senior VOC Program Manager

Sonos

Tracey Brown

EVP and President of Walgreens Retail and Chief Customer Officer

Walgreens

Marcelo Costa

CEO

SMT

Ginny Couvillon

Managing Director, Head of GWM Americas Client Services

UBS

Christian Eberle

Solutions Consultant Manager

Gladly

Kathi Enderes

SVP Research and Global Industry Analyst

The Josh Bersin Company

Morgan Evans

Managing Director

GemSeek

Kristen FitzPatrick

Director of Data & Analytics, Dunkin & Baskin-Robbins

Inspire Brands

Stacia Garr

Co-founder & Principal Analyst

RedThread Research

Mark Harmon

Director, Vendor Management, Customer Service

Choice Hotels

Sean Healey

Director, Experience Design

Primo Water

Crissy Hura

Director, Customer Experience

Scientific Games

Albert Kao

Customer Experience and Analytics

Hot Topic

Astrid Kowalczyk

Global Head of CX Insights and Analytics

Volvo

Stephen Lopez

Customer Experience Lead

Meta

Alison Lutjemeier

Customer Feedback Programs Professional

Adobe

Katelyn MacKenzie

Sr. Manager, Customer Insights

Global Payments

Anne Louise Mason

Senior Product Manager

Capital One

Ryan McCallon

Manager, Warranty, KPP & KORE

Kawasaki Motors Corp., U.S.A.

David McCrea

Head of Experience Design

BAC

Katie McNamara

Manager Experience Insights

Wellby Financial

Carl McQueen

Founder

McQueen Analytics

Ashok Meka

Vice President, Business Data Analytics

UMB Bank

Jorge Miranda

Voice of the Customer Director

LATAM Airlines

Valerie Monet

Sr. Director, Customer Experience Strategy & Insight

Banner Health

Jerome Moulin

Head of Employee Experience

QBE

Srikant Narasimhan

VP, Enterprise Customer Experience

CVS Health

Jean-Francois Nowak

VP Customer Relationship Excellence

Schneider Electric

Tara O'Brien

Senior Director, Service Delivery & Experience

Johnson & Johnson

Mesut Oecalan

Global D2C Strategy Expert

BSH Home Appliances

Abhii Parakh

VP, Head of Customer Experience

Prudential Financial

Amy Pacer

Sr. Director of Insights

Panera Bread

Allegra Pedretti

SVP, Insights and Measurement

Santander Bank

Melissa Prew

Customer Experience Analytics Manager

Primo Water

Kris Rearic

Global Head of Customer Success

Randstad Enterprise

Fred Reichheld

Bain & Company Fellow, Author/Speaker on Loyalty, Creator of the Net Promoter System℠

Alexandra Reis

Head of Customer Centricity

Bradesco Bank

Keith Romer

Director, Research & Insights

Realtor.com

Colleen Russell

Director, System Engagement

Northwestern Medicine

Kanella Salapatas

Global Head of People Data and Analytics

QBE Insurance

Euler Santos

Business Development Executive

SMT Tech

Ryan Saunders

Director, Global ISV Alliances

LivePerson

Guillaume Seynhaeve

Vice President

3CLogic

Stephanie Sheldrick

Director, Customer Strategy & Technology

Pacific Gas & Electric Company

Raj Sivasubramanian

Voice of Customer Program Manager

Airbnb

Rosanna Stephens

Senior Manager, Knowledge, Learning & Insights Experiences

Adobe

Tracy Szarzi-Fors

SVP, Marketing and Business Development

Wright-Patt Credit Union

Jamie Thorpe

Head of Experience Management

Ipsos

Fiorella Tioli

CX Advisor

Higher Oak

Pegah Valeh

Head of Global Customer Experience

Meta

Kate Vittore

Voice of The Member Program Manager

Consumers Credit Union

Chris Watkins

VP, Client Success & Experience

Global Payments

Judy Weader

Principal Analyst

Forrester

Brandi West

VP, Marketing & Consumer Innovation

Advent Health

Michael Winters

Senior Vice President - Academy Design

Bank of America

Danielle Withers

Manager, Client Experience

Mayo Clinic Laboratories

Melissa Arronte

Sr. Director, Product Management - Employee Experience

Medallia

Jason Balliet

VP of Product, AI & Automation

Medallia

Lee Becker

SVP, Executive Advisor

Medallia

Judy Bloch

Principal Customer Experience Advisor

Medallia

Ryan Carrigan

Director, Product Marketing - Experience Orchestration

Medallia

Andrew Custage

Sr. Director, Insights for Market Research

Medallia

Diane Daum

Principal Employee Experience Advisor

Medallia

Erica Desai

Sr. Manager, Product Marketing - Employee Experience

Medallia

Jennifer Dillon

Senior Manager, CX Product Management

Medallia

Matt Feeney

Research Services, Senior Manager

Medallia

Jennifer Franklin

VP, Product Management - Employee Experience

Medallia

Jessica Garcia

Senior Director, Product Marketing - CX and Automation/AI

Medallia

Aviv Glick

Director, Value Realization

Medallia

Roshni Goel

Director, Insights & Advisory Services

Medallia

Scot Gorman

Director, Service Operations & Security

Medallia

Simon Gough

VP, Product Management - Customer Experience

Medallia

Valarie Grant

Senior Solutions Engineer

Medallia

Sara Gwiasda

Principal Employee Experience Advisor

Medallia

Frederick Heneine

Global Director of Strategic ISV Alliances

Medallia

Jeff Hudak

Director, Product Management

Medallia

Courtney Jackson

Principal Employee Experience Advisor

Medallia

Keith Kmett

Principal Customer Experience Advisor

Medallia

Brett Knight

Director, Product Management – Conversational AI

Lowe's

Stuart Lambert

Sr. Director, Product Management - Service Experience

Medallia

Amber Maraccini

Principal Customer Experience Advisor

Medallia

Alex Martell

Director of Product Marketing

Medallia

Cari Martini

Senior Manager, Data Acquisition

Medallia

Michael Mallett

VP, Product Management - Automation and AI

Medallia

Kristi Nickl

Principal Customer Experience Advisor

Medallia

Margaryta Rashev

VP, Product Management - Brand Experience

Medallia

Catia Reis

Senior Privacy and Cybersecurity Counsel

Medallia

Emma Smith

Senior Solutions Consultant

Medallia

Hadley Spadaccini

Senior Manager, Product Marketing - Automation/AI

Medallia

Sandra Storey

Principal Customer Experience Advisor

Medallia

Eleanor Telling

Director, Professional Services

Medallia

Olga Tsygankova

Principal Customer Experience Advisor

Medallia

Cassie Wilcox

VP, Professional Services

Medallia