Medallia Experience London
Meet leading customer and employee experience experts in an intimate setting that guarantees you’ll walk away with valuable ideas and connections. Explore the most popular topics from Medallia’s annual Vegas event, including strategies to showcase impact and ROI and how to capture the voice of the customer through omnichannel listening.
You don’t want to miss this powerful learning and networking event. Space is limited, so register today!
Agenda
9:00 - 10:00
Registration and Networking Breakfast
10:00 - 10:45
Opening Keynote
Medallia Vision
10:45 - 11:15
Break
11:15 - 11:50
Customer Panel: From Insights to Action: Unlocking the Power of Experience Intelligence
Julia Murphy, Head of CX at Three and Paloma Pajara, Customer Experience Manager at SantaLucia
Moderator: Jim Miller, Senior CX/EX Advisor at Medallia
12:00 - 12:35
Breakout
Option 1:
Customer Story: Volkswagen Group UK Sponsored by Ipsos
Nick Ratcliffe, Customer Experience Director at Volkswagen Group UK and Jamie Thorpe, Chief Experience Officer at Ipsos
Option 2:
Medallia-Led Session: Omnichannel Listening – Capturing the Voice of the Customer Everywhere
Matt Churchill, Senior Director CX/EX Advisory at Medallia
12:35 - 13:45
Lunch
13:45 - 14:20
Breakout
Option 1:
Customer Story
Option 2:
Medallia-Led Session: Demonstrating Value: Strategies to Showcase Impact and ROI
Anne Steinhenge, Director, Strategy Analytics at Medallia
14:30 - 15:05
Breakout
Option 1:
Customer Story: JLR’s Journey to Real-Time, Personalized Experiences
Leena Parmar, Head of Marketing Technology at JLR
Option 2:
Medallia-Led Session: Breaking Down Silos: Practical Tips for Integrating Your CX & EX Strategies
Eleanor Telling, Senior Director CX/EX Advisory at Medallia and Claudia Trice, Principal CX/EX Advisor at Medallia
15:05 - 15:40
Break
15:40 - 16:25
Closing Keynote
Customer Panel: Loyalty Unlocked: The Art of Winning Lifelong Customers
Marco Ottaviani, Head of CRM and Customer Activation at MSC Cruises and Gabriela Vargas, HQ – Voice of Customer Program Leader at Decathlon
Moderator: Enrique Gómez, Principal CX/EX Advisor at Medallia
16:30 - 18:00
Networking Reception
Sponsors
