Medallia World Tour London
16 April 2026
Where CX leaders find clarity, confidence, and their competitive edge.
Connect with peers who are turning insight into action and building programmes that deliver meaningful business impact. Gain fresh perspective, real examples from leading brands, and a clear sense of what’s possible within your own organisation.
Inspiration you can use. Outcomes you can prove.
This event is now at capacity.
Agenda
9:00 - 10:00
Registration and Networking Breakfast
10:00 - 10:45
Opening Keynote
Medallia Vision
Sid Banerjee, Chief Strategy Officer at Medallia
Fabrice Martin, Chief Product Officer at Medallia
10:45 - 11:15
Customer Panel: The ROI of Loyalty: Linking Customer Experience to Financial Performance
New Look + Zurich Insurance
11:15 - 11:30
Break
11:30 - 12:00
Breakout Session
Option 1:
Beyond Satisfied: Building Emotional Connections to Drive Experience Excellence
Ipsos + BUPA
Option 2:
Customer Panel: The Power of a Unified View: Connecting Omnichannel Signals to Impactful Action
Betfred & Northumbrian Water Group
12:00 - 13:10
Lunch
13:10 - 14:20
Breakout Session
Option 1:
Medallia-Led Masterclass: Translating CX into Financial Outcomes
Option 2:
Medallia-Led Workshop: Rethinking CX: How to Listen Across Every Customer Touchpoint
14:30 - 15:00
Breakout
Option 1:
How Hyundai Europe connect customer signals into business impact
Kantar & Hyundai
Option 2:
Medallia-Led Masterclass: Advancing Text Analytics with GenAI-Powered Insights
15:00 - 15:20
Break
15:20 - 15:50
How Leading Teams are Moving to Decision-led Intelligence
KPMG & Natwest
15:50 – 15:55
Closing Remarks
16:00 - 18:00
Networking Reception
Speakers
Sponsors
