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Medallia Mobile

The voice of your customers in the palm of your hand

"Associates in every location have the information they need at their fingertips, 24/7, in an easy-to-use app. That empowers them to take action to solve member problems, and we're seeing member satisfaction scores rise as a result."

Tracey Brown, Chief Experience Officer, Sam's Club

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Medallia Mobile Apps

Find out how Medallia’s mobile apps puts the power to hear and respond to the voice of the customer in the palm of your hand.

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Activate Your Employees, Anywhere

Companies that make customer feedback accessible to their employees see higher customer satisfaction results and greater financial return. Medallia Mobile allows employees to listen and act on feedback, no matter where they are.
With customer experience insights at your fingertips, Medallia Mobile drives customer engagement and makes delivering great experiences a habit.

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Receive Feedback Alerts

Push personal feedback and survey results from recent customer experiences to the app in real-time, so your employees can learn & adjust on the fly.

Mobile dashboard

Access relevant CX Data

Role-based dashboards empower your employees to own the customer experience by tracking key metrics and managing performance on the go.

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Respond Right Away

Reply via email or phone without leaving the Medallia Mobile app.

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Intuitive and Consistent Design

Purpose built on the Medallia Alchemy Design System for a seamless, engaging, experience across mobile and web.

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Related Resources

Whitepaper

Mobile Technology Enables Customer Feedback

Learn how real-time CX tracking enables companies to have the kinds of relationships with customers they always dreamed of.

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Whitepaper

The Missing Piece of the CX Puzzle

In this report we quantify the relationship between employee engagement and customer experience, recommending ways companies can promote customer-centric behaviors across their organization.

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Webinar

5 CX Predictions for 2018

2018 is the pivotal year for companies to define themselves by the customer. In this webinar recording, find out what it takes to be among the winning companies in 2018.

Learn more