Bring personalized experiences to every interaction. For those that need excellence, scale, and provable ROI, Medallia is it.
41% increase in customer satisfaction
10% decrease in employee service desk incidents
25-46% increase in conversion
Combine industry-leading insights with AI for an enterprise platform that tells you precisely where to act for impact.
Enrich every experience with prescriptive, automated intelligence.
Empower the entire org with next best actions, powered by leading analytics and AI/ML.
Built to exceed your needs with scalability, security, and compliance.
With a connected platform, your entire organization can take action on insights that matter.
Measure, analyze, and orchestrate exceptional customer experiences
Deliver engaging omnichannel journeys at scale
Uncover key insights and trends to inform marketing and CX initiatives
Identify opportunities to drive product-led growth and development
Create a culture of empowerment and retain highly engaged employees
Unlock the power of your people to create consistent, personalized experiences
Empower agents & reduce support costs
Fuel customer loyalty, retention, and upsell
3-year ROI
Higher total annual revenue per organization
Higher productivity among employees
Data based on IDC paper. Results not guaranteed.
We’re committed to helping you exceed your goals and deliver exceptional, loyalty-inspiring, personalized experiences.
With decades of experience running best-in-class customer and employee experience programs, our team of experts is eager to partner with you at every step – from design to implementation and beyond.
ISABELLE CONNER
Group Chief Marketing and Customer Officer, Generali Group
Learn how Generali created customer centricity across global markets
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Learn why Medallia was named a leader by Forrester and received the top scores for Current Offering.
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Learn why Medallia received the highest rating for Current Capabilities and was named a leader by IDC.
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Learn why leading analyst firm, Gartner, named Medallia a leader in VoC for the third consecutive year.
