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A warehouse manager speaking to a couple of his employees
Jan 30, 2023
Employee Experience

4 Ways to Elevate Employee (& Customer) Experience During Tu

The heart of customer experience is a strong employee experience. Here’s how to keep your workforce motivated during times of unce

David Ostberg, PhD

David Ostberg, PhD

An employee using AR to make adjustments to a new vehicle
Jan 24, 2023
Customer Experience

From Omnichannel to Omniverse: The New Channels for Tomorrow’s Cu

As new technologies emerge and gain adoption, explore new channels to engage your customers and take customer experience into the

Bill Staikos

Bill Staikos

“2023” set against an icon background representing industries such as travel and hospitality, healthcare, and automotive
Jan 12, 2023
Customer Experience

2023 Customer Experience Predictions: What CX Leaders Need to Kno

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer ex

Justin Herrick

Justin Herrick

A CXO talks to other organizational leaders about breaking down silos
Dec 21, 2022
Customer Experience

How Business Executives Can Drive Results by Breaking Down Silos

Breaking down silos in the workplace and creating a truly connected organization are key to delivering business and customer outco

Mandisa Makubalo

Mandisa Makubalo

The headshots of Forrester’s David Brodeur-Johnson and Medallia’s Melissa Arronte
Dec 12, 2022
Customer Experience

Why Leading Organizations Connect Employee Experience to Customer

If a business wants to improve customer experience, examining and improving employee experience is where to start. Forrester’s Dav

Justin Herrick

Justin Herrick

A collage of several Medallina teams coming together to volunteer their time for global week of giving
Dec 09, 2022
Medallia Culture

Valuing Every Person & Every Experience: Global Week of Givi

At Medallia, our mission is to help organizations create a culture that values every person and every experience. We hope to lead

Heather Jin

Heather Jin

A contact center leader helps an agent respond to a customer
Dec 07, 2022
Contact Center

5 Tips to Create Connected Experiences for Customers Using the Co

Discover how to create connected experiences for customers using a contact center — the central hub where customers go for help —

Mandisa Makubalo

Mandisa Makubalo

Headline: Meet Jose Ayala: PM Intern and FIrst-Generation Mexican American Image: Jose sitting at a table outdoors, smiling
Nov 28, 2022
Medallia Culture

Meet Jose Ayala: PM Intern & First-Generation Mexican Americ

Starting your career in tech can be a challenge. In this Q&A, Jose Ayala discusses how his project management internship at Me

Tyler Do

Tyler Do

Chief experience officer (CXO) looking at her computer and feeling productive
Nov 21, 2022
Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Bes

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio

Mary Kearl

Mary Kearl

Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Cust

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom

Sheila Mulrooney

Sheila Mulrooney

In a conference room, executives discuss how to achieve connected experiences at their organization
Nov 16, 2022
Customer Experience

What is a Connected Experience? How Every Signal Creates Mission-

Here’s everything you need to know about what a connected experience is, why it’s important, and how to achieve a connected experi

Mary Kearl

Mary Kearl

A young woman shops for shirts with loud prints in a boutique clothing store
Nov 14, 2022
Market Research

Top Gen Z Characteristics Businesses Need to Know

What makes Gen Z unique from other generations? Find out the top Gen Z characteristics across lifestyle, consumer behavior, dining

Andrew Custage

Andrew Custage