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A lender helps a couple sign financial paperwork
Jun 23, 2022
Customer Experience

Turning Transactions to Trust in Financial Services: Q&A wit

Dan Brousseau, Solutions Principal at Medallia, shares his views on the state of customer experience in financial services and wha

Mary Kearl

Mary Kearl

A customer on their couch with their credit card orders something on their phone
Jun 21, 2022
Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive w

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digit

Sheila Mulrooney

Sheila Mulrooney

Ukrainian flag
Jun 17, 2022
Medallia Culture

Close to Home: Helping Ukrainian Refugees and the View from Polan

Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in this employee Q&A.

Eric Stoessel

Eric Stoessel

A customer experience team collaborates around a conference table
Jun 15, 2022
Customer Experience

Why Customer Feedback is the Key to a Successful Customer Experie

Here’s why a successful customer experience program needs customer feedback at the center of its operation, according to Dan Gingi

Dan Gingiss

Dan Gingiss

A digital experience team stands outside a conference room brainstorming together
Jun 14, 2022
Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases of digit

Sheila Mulrooney

Sheila Mulrooney

A CX leader sitting proudly at his laptop
Jun 10, 2022
Customer Experience

4 Key Elements to Creating a Successful Customer Experience Progr

Here’s what you need in order to create a successful customer experience program and lead within your industry, according to

Bill Staikos

Bill Staikos

An automotive customer chats with her salesperson about the vehicle’s features
Jun 09, 2022
Customer Experience

The Road to Excellence: Taking Customer Experience in Powersports

Powersports and recreational industry expert Jodi Searl, Vice President of Industry Solutions and a Medallia Solutions Principal,

Maddie Buyers

Maddie Buyers

A traveler with her luggage is greeted by an enthusiastic front desk worker
Jun 02, 2022
Customer Experience

En Route to the Perfect Trip: Why Personalized Experiences in Tra

Hospitality industry expert Geoff Ryskamp breaks down customer experience differentiators as the travel and hospitality industry a

Liam Burns

Liam Burns

Two colleagues collaborate in a biotech lab
May 18, 2022
Employee Experience

Why Good Employees Leave: Top 5 Reasons Why Employees Quit Their

If you’re wondering why so many people are quitting their jobs, here are the top answers from our survey of 1,471 workers.

Mary Kearl

Mary Kearl

Two colleagues collaborate in a biotech lab
May 17, 2022
Customer Experience

A Million Customer Questions: Navigating Customer Feedback in Lif

Industry expert Richard Schwartz shares how customer experience leaders can extract the truly important questions that may be hidd

Richard Schwartz

Richard Schwartz

A customer works on their laptop in a coffee shop
May 12, 2022
Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant &

The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes,

Liam Burns

Liam Burns

Contact center agents having a discussion
May 10, 2022
Contact Center

How to Measure Contact Center Performance

You know why contact center performance matters. Customer service is a key factor that nearly all customers (95%) consider when ma

Mary Kearl

Mary Kearl