``
Learn how partnering with us can transform your business — for both customers and employees.
See results from brands like yours
Optimize your program spend
Explore all features and benefits
Get support for crucial operations
Impact the world beyond your own
Access approved, localized expertise
Explore how experiences come together in one powerful platform.
Collect every signal for more meaningful data
Run complex, global programs with self-service
Close the loop and drive action quickly
Uncover essential insights from every interaction
Easily share data across systems and teams
Expand your program with flexible pricing
Keep your business data safe and compliant
End-to-end customer experience management and orchestration
Employee listening and activation solutions
Improve agent engagement and optimize service quality
Expert research strategy, design, analytics, and deliverables
Get guidance from leading experience professionals across a variety of mediums.
Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Our team is ready to support you with knowledge, help, and new enhancements.
Medallia’s On-Demand Streaming Network
Watch Now
Improve the world beyond your own
Tracking & measurement to improve customer loyalty
Capture & scoring for digital journeys
Individualized customer journeys at scale
AI-driven two-way messaging
Candidate to exit experience feedback
Real-time feedback tied to stakeholder action
Fast problem-solving through crowdsourcing
Automated insights from every conversation
Frontline-specific coaching
QM and assurance optimization
Virtual hold and scheduling technology
Competitive insights for retail & restaurants
Online focus groups and panel studies
In-house experts for customized research
Whether a tenured Medallia pro or a burgeoning advocate, there's plenty to learn.
The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys to collect the right data to drive action.
The experts at KPMG, Ipsos, and more share the top reasons why employees are essential to delivering a great customer experience.
Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoin
What is customer retention — the metrics, and the benefits? Learn why understanding customer retention helps brands elevate their
What is the difference between customer experience and customer success? We break down the differences — and explain how they can
Thanks to customer journey orchestration, our understanding and management of customer journeys has improved significantly. As rel
What is CSAT, and how is a CSAT score calculated? We explore how customer service and customer experience teams can measure and im
Omnichannel customer experience is critical — here’s how to improve CX across both physical and digital touchpoints.
What is a chief experience officer? Why does my business need a CXO? And how should I hire the right CXO to lead my organization’s
Whether you’re in customer service, digital, marketing, sales, or customer experience (CX), gathering customer feedback as part of
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financ
Find out what employee activation is, how it’s the next step in the evolution of employee listening and employee experience progra
No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut dow
Your customers’ journeys from awareness to advocacy may be measured by how much they buy and how much they spend, but they’re defi
Here we explore what personalization means — for customers and businesses.