EXP_0424_SOC_1600x900_ENG_6
May 22, 2024
Customer Experience

How to Optimize Customer Journey Touchpoints (with Examples)

Your customers’ journeys from awareness to advocacy may be measured by how much they buy and how much they spend, but they’re defi

Medallia

Medallia

AdobeStock_498244641
May 16, 2024
Contact Center

Improving the Contact Center Experience: Research-Backed Tactics

Improving the Contact Center Experience: Research-Backed Tactics for Success Learn how to create a stronger customer experience wi

Olivia Watson

Olivia Watson

EXP_0424_SOC_1600x900_ENG_5
Apr 24, 2024
Contact Center

How to Measure Customer Service

How to Measure Customer Service Customer service is one of the most important interactions you have with your customers, and the c

Medallia

Medallia

EXP_0424_SOC_1600x900_ENG_4
Apr 18, 2024
Customer Experience

A Deep Dive into the Benefits of Customer Self-Service Systems

How do you know your customers aren’t having any trouble using your product or services? Answer: When they (almost) never re

Medallia

Medallia

EXP_0424_SOC_1600x900_ENG
Apr 12, 2024
Customer Experience

Decoding Customer Churn: Strategies to Retain Your Valuable Clien

Customer churn might seem straightforward enough — essentially, losing customers is bad for business. And no, a high customer acqu

Medallia

Medallia

young woman looks at tablet
Apr 03, 2024
Digital Experience

How to Create a Personalized Digital Experience

When it comes to creating a personalized digital experience for your prospects and customers, you might not immediately think that

Medallia

Medallia

Medallia CEO Joe Tyrell speaks onstage at Expereince 24
Mar 27, 2024
Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX practitioners from

Eric Stoessel

Eric Stoessel

iStock-1321256248
Mar 22, 2024
Customer Experience

How AI Personalization Is Changing the Customer Experience

When it comes to the customer experience, our current era is defined by one thing above all else: Endless choice. Consumers are in

Medallia

Medallia

DX_0324_SOC_1600x900_ENG
Mar 20, 2024
Digital Experience

Digital Customer Experience Trends to Watch in 2024

What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true

Olivia Watson

Olivia Watson

iStock-1457869194
Mar 14, 2024
Customer Experience

How to Optimize the Customer Experience Journey for Success

Perfecting the customer experience requires a deep knowledge of the path your customers take, from their first interaction with an

Medallia

Medallia

A senior manager checks in with warehouse employees
Mar 06, 2024
Employee Experience

Medallia Transforms Employee Listening With Four Breakthrough AI

Medallia recently wrapped up Experience ‘24, where 1,500 experience leaders and professionals gathered in Las Vegas to discuss the

Melissa Arronte, PhD

Melissa Arronte, PhD

Smiling woman looks at camera while pressing her fingers to her headset
Feb 29, 2024
Customer Experience

The Top Customer Service Metrics You Should Know

The key to staying ahead in business is all about really understanding how your customers feel. Not just how you assume they feel.

Medallia

Medallia