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Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here are the highlights.
Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i
Here’s what you need to know about Medallia Experience Orchestration and how it personalizes customer experience individuall
Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio
Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
What’s the difference between a call center and a contact center? Here are the top factors that set these two apart.
Here’s the role of AI in customer experience, the benefits of artificial intelligence in CX, and what the future of the tech
Here’s what you need to know about collecting B2B customer feedback and earning quality insights to act to improve customer
Discover the power of customer experience for gaining a competitive edge in the retail industry.
Bo Lykkegaard, Associate Vice President for the enterprise-software-led expertise centers at IDC Europe, including customer experi
Experience orchestration enables organizations to deliver personalized customer journeys at scale, improving customer acquisition,
Discover effective strategies and tips to boost survey response rates, optimize survey design, and collect high-quality data from
Here are the five most common types of call centers — or contact centers — organizations rely on to provide customer support and c
Contact center leaders, supervisors, and managers — if you want some must-reads in 2023, look no further than this list of the bes