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< Blog

Market Research

February 7, 2025

Market Research

To Spend, or Not to Spend? New Research Reveals Consumer Value Perceptions
Medallia Market Research uncovers how today’s consumers think about value in a few key industries, such as retail and hospitality.…

January 14, 2025

Market Research

Are CX Professionals Really Embracing AI in Customer Experience?
Most CX professionals say AI has met or exceeded their expectations, according to a new Medallia Market Research report.

November 14, 2024

Market Research

From Healthcare to Hospitality: What Our Latest Research Says About Winning Customers for Life in Your Industry
A new Medallia study reveals the latest customer loyalty research findings and what they mean for brands across healthcare, financial…

October 15, 2024

Market Research

How to Conduct Market Research for Your Customer Experience Program
Learn how to conduct market research that delivers actionable insights for driving customer growth and retention.

September 24, 2024

Market Research

4 Shocking Discoveries about Customer Loyalty
Medallia Market Research has recently unveiled new and unexpected customer loyalty insights — here is a quick overview of the…

September 11, 2024

Market Research

Why Is Market Research Important for Customer Experience?
Our experts weigh in on how market research supports customer experience — and why faster marketplace insights give brands a…

July 10, 2024

Market Research

How to Improve the Omnichannel Customer Experience
Omnichannel customer experience is critical — here’s how to improve CX across both physical and digital touchpoints. The customer’s journey…

May 10, 2024

Market Research

Exploring the State of CX Personalization
Are brands ramping up their investment in AI and CX personalization? Medallia Market Research teamed up with CXPA to conduct…

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024
The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital channels, and evolving lifestyles. What…

October 5, 2023

Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This Season
Here are Medallia Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their money…