Capture customer signals across the entire claims journey to identify opportunities to improve policyholder experience to drive issuance, on-going satisfaction and policy renewal

Accelerate frontline productivity by giving every claims adjuster, underwriter, service representative, and agent visibility into their performance from the customer’s perspective and the insights needed to improve

Minimize policyholder churn by leveraging 360-views of account health and addressing early warning signals and proven client retention strategies

Combine experience signals and operational data to provide rich context of how, when, and where to drive operational and product improvements

Uncover deep insights by unifying member signals with advanced analytics and AI to surface priorities, drive action and drive positive change

Capture and act on employee feedback across all stages of the employee lifecycle: talent acquisition, onboarding, training and development, life stage events, offboarding and separation