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Medallia brings experience from over 60 insurance clients. Hit the ground running with our collection of insurance best practices, pre-configured CEM software. Address customer experience—individually across common groups of customers—from first notice of loss through to final claims resolution.
“As Net Promoter Score goes up, retention in our business has gone up. It’s gone up about three points in the last three years, and that’s about $500M annually.”
Find out what customers expect from Insurers today, and three best practices that will have an immediate impact on customer experience and your bottom line.
Download NowDeliver tailored customer experiences to acquire new customers and drive customer retention.
Understand drivers of loyalty at key touchpoints and throughout the customer journey across all channels.
Maximize claims efficiency and effectiveness without sacrificing the customer experience.
Hold third-party providers to a high standard – provide them with actionable insights to improve the overall service delivery.
Detect emerging trends and identify opportunities to address product and service gaps.
Medallia Experience Cloud provides Zurich with sophisticated customer data in real-time, empowering employees to understand and act on customer feedback.
Experience management with Medallia Experience Cloud unites Generali’s vast global multimarket organization, and boosts the bottom line.
Farmers wired the organization with customer feedback and increased customer retention, driving an additional $500 million in incremental revenue.
See what you can do with Medallia for Insurance
Conduct deeper analyses to uncover actionable insights and capitalize on opportunities or address issues with agility.
Automatically detect new issues, highlight trends, and stay ahead of changing customer priorities.
Collect meaningful feedback across your web, mobile, and in-app experiences.
Real-time feedback that employees and managers can access from anywhere — because your staff is always on the move.
Insurance executives can connect directly to customer feedback via an intuitive and engaging mobile app.
Ask customers about what matters most to them and adjust surveys on the fly.
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+1 866 562 1834
North America
