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Medallia for

Strengthen customer relationships, strengthen financial results

Build a customer-centric culture to increase loyalty and retention.

Medallia Experience Cloud™ gives insurers a constant stream of customer feedback data, improving decision-making and prioritizing actions that are good for both customers and the business.

Best Practice Package for Insurance Claims

Improve your claims organization's efficiency, effectiveness, and customer experience with a single, industry-leading solution. This packaged offering brings together pre-configured CEM software, insurance industry best practices, and services that address customer experience -- individually and across common groups of customers -- from first notice of loss through to final claims resolution.

Drive loyalty up and expenses down.

Deliver tailored customer experiences to acquire new customers and drive customer retention.

Get a full view of the customer journey.

Understand drivers of loyalty at key touchpoints and throughout the customer journey across all channels.

Get real-time data to enable better claim outcomes.

Maximize claims efficiency and effectiveness without sacrificing the customer experience.

Develop a trusted network of high-quality partners.

Hold third-party providers to a high standard – provide them with actionable insights to improve the overall service delivery.

Uncover trends and and identify new opportunities.

Detect emerging trends and identify opportunities to address product and service gaps.


Customer Behavior and Loyalty in Insurance

Learn from insurance practice experts at Bain & Company, exploring the findings of Bain’s third global survey of over 170,000 retail insurance policyholders. They will discuss why insurers that focus on building loyalty can gain considerable ground on their competition.

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“As Net Promoter Score goes up, retention in our business has gone up. It’s gone up about three points in the last three years, and that’s about $500m annually.”

Jeff Dailey
CEO, Farmers Insurance

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The World’s Leading Insurers Rely on Medallia

Key Features

See what you can do with Medallia for Insurance

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