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MEDALLIA FOR

Insurance

Strengthen customer relationships, strengthen financial results

62 Insurers. 145 Countries. 4 of the 10 top Insurers

Quick start solutions for insurance

Medallia brings experience from over 60 insurance clients. Hit the ground running with our collection of insurance best practices, pre-configured CEM software. Address customer experience—individually across common groups of customers—from first notice of loss through to final claims resolution.

Insurance Customer Experience Management Solutions
Farmers Insurance Customer Experience Management Case Study

Featured Story

Farmers Insurance

“As Net Promoter Score goes up, retention in our business has gone up. It’s gone up about three points in the last three years, and that’s about $500M annually.”

See How

BRIEF

The Customer Experience Tipping Point

Find out what customers expect from Insurers today, and three best practices that will have an immediate impact on customer experience and your bottom line.

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Drive loyalty up and expenses down.

Deliver tailored customer experiences to acquire new customers and drive customer retention.

Insurance Claims Handling Dashboard

Get a full view of the customer journey.

Understand drivers of loyalty at key touchpoints and throughout the customer journey across all channels.

Insurance Customer Journey Dashboard

Get real-time data to enable better claim outcomes.

Maximize claims efficiency and effectiveness without sacrificing the customer experience.

Insurance Real Time Customer Feedback

Develop a trusted network of high-quality partners.

Hold third-party providers to a high standard – provide them with actionable insights to improve the overall service delivery.

Insurance Third Party Provider Customer Satisfaction

Uncover trends and identify new opportunities.

Detect emerging trends and identify opportunities to address product and service gaps.

Insurance Process Scores Over Time

Case Studies

The world’s leading insurers use Medallia to drive revenue growth

Zurich Insurance Case Study
Zurich Insurance

Medallia Experience Cloud provides Zurich with sophisticated customer data in real-time, empowering employees to understand and act on customer feedback.

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Generali Case Study
Generali

Experience management with Medallia Experience Cloud unites Generali’s vast global multimarket organization, and boosts the bottom line.

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Farmers Insurance Case Study
Farmers Insurance

Farmers wired the organization with customer feedback and increased customer retention, driving an additional $500 million in incremental revenue.

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Key Features

See what you can do with Medallia for Insurance

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