Act at the speed of the customer
Medallia can help telecommunications companies prevent churn, grow average revenue per user, and reduce the cost to serve. By applying AI to vast amounts of customer data, we help organizations create more personalized, engaging experiences that foster emotional connections. Armed with real-time customer and employee insights, frontline teams are empowered to anticipate and prioritize actions that will drive loyalty in the moments that matter most.
“Medallia always goes the extra mile to support your business. They offer solutions and best practices that support your goals and encourage trying new things to make an impact. Their innovative technology and their amazing team just keep getting better.”
Senior Program Manager
Learn how T-Mobile’s Care team has evolved with Medallia
Customer loyalty as strong as your network
Delight customers and employees by responding to their needs with the same speed, interactivity and connectivity as they expect from your network
- Keep your customers by capturing signals across the customer journey and analyzing them with AI purpose-built for experience management to get intelligent insights without over surveying
- Drive revenue growth through cross and upsell by combining operational, customer, and experience data to identify and proactively target promoters with more personalized offers
- Engage contact center agents, retail associates, and technicians throughout the employee lifecycle to identify and fix barriers to job satisfaction and serving the customer effectively
Go beyond likes and dislikes
Act on real-time subscriber and advertiser signals to transform critical aspects of the user experience to drive revenue at every point in the content journey
- Use direct video, speech, or open-text feedback to understand what content themes and concepts will drive the greatest return on investment.
- Capture the why behind feature engagement metrics by uncovering actionable suggestions for better content curation, greater levels of personalization, and ways to improve the user interface.
- Surface trending cancellation themes through AI, and use these insights to identify and engage other at-risk subscribers before they churn.
Featured Customer Stories
Many of the world’s leading manufacturers use Medallia to drive revenue growth, improve customer and employee satisfaction, and lower operating costs