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MEDALLIA FOR

Telecommunications & Media

Give customers what they want, when they want it, so they love your brand as much as the content you provide

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Respond continuously and adapt instantly to customer and employee feedback to improve experiences in the moment

Medallia helps organizations provide the latest innovations in customer and employee services. Medallia captures viewer, user and employee experiences to enable content distributors, creators, service providers and tech companies to predict and prioritize the actions needed to give customers what they need now to build successful, long-term relationships.

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"Medallia has been a fantastic enabler to our customer orientation. I can tell from the results that it's adding value: our customers are more satisfied with us and therefore staying longer with us."

TIMM DOGENHARDT

CMO, Sunrise Communications

Learn how Sunrise Communications used Medallia to reduce churn
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TELECOMMUNICATIONS

CX as strong as your network

Delight customers and employees by responding to their needs with the same speed, interactivity and connectivity as they expect from your network

Delight customers and employees by responding to their needs with the same speed, interactivity and connectivity as they expect from your network

    Solve issues before they become problems with 360-degree views of customer account health and critical information on product adoption, usage and BAN

    Capture customer signals across the entire network, including IOT and digital devices, to enable customers to give feedback and receive the right services when, where and how they want it

    Engage every technician, analyst, engineer and cyber security manager to gain better insights that can be used to improve both employees and customers experiences alike

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MEDIA

Make emotional connections in a digital world

Understand how customers feel throughout every media experience to create binge-worthy content and seamless user experiences

Understand how customers feel throughout every media experience to create binge-worthy content and seamless user experiences

    Guarantee ad-revenue with predictive models that detect content consumption patterns to showcase when subscribers are at-risk of churning

    Establish a dialog with customers as they search and watch content across digital devices—to serve them in-the-moment and in the future

    Use direct customer feedback and commentary to enable content creators to understand what customers love so your media teams can invest in projects that will drive the greatest returns

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brochure

BROCHURE

The “Why” Behind the NPS® Score

Net Promoter Score (NPS)® is a powerful tool in gauging customer loyalty and, by extension, company health. Learn how you can use it in your own CEM program.

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Schedule a Consultation with a Telecommunications & Media Customer Experience Expert