CEM software solutions capture feedback from every customer interaction. They provide clear and compelling reports which make it easy to analyze to understand emerging trends and customer issues. And they facilitate actions to drive improvement through individual customer recovery that is focused on solving issues and through process and product improvement actions which create more fundamental changes. CEM software has proven just as vital to monitoring company performance as financial accounting systems.
Medallia makes customer experience improvement a systematic, organization-wide effort. Our software gathers feedback from every customer at every touchpoint, and then embeds the data across your organization. Our system doesn’t just give employees the insight they need, but guides them to take the actions required to improve.
The result: your organization will become highly engaged in improving your customers’ experience.
Medallia Experience Cloud™, a software-as-a-service platform, uniquely fuses human and machine learning to reveal the most relevant customer insights, and makes them actionable to every role across your organization.Learn More
Your CEM program should be about customers. With our software, you are able to leave the advanced analytics and best practices to us — so you can focus on creating a company that your customers love.
In other words: we provide you with everything you need to run a successful customer experience management program — one that drives an ongoing improvement of your customer experience.