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World-class experience management for Providers, Payers, and Industry Suppliers

Optimize patient, member, and client experiences to improve outcomes

Technology has transformed the way healthcare companies engage with patients and consumers. Medallia’s platform enables Healthcare companies to deliver seamless, differentiated experiences that optimize outcomes, decrease risk, and drive financial stability by turning feedback and experience data into insights and enabling real-time actions from various roles within the organization.

Solutions for Providers

  • Automate feedback across complex provider systems in real-time
  • Enable providers to respond to patient feedback in a manner that is consistent, and adheres to care standards
  • Understand friction points along the patient care continuum that are impacting operating costs
  • Patented and proprietary text-analytics solution identifies verbatims indicative of adverse events as well as opportunities for improvement
  • Combine voice of the employee alongside voice of the patient – obtain a true 360 degree view of your provider system, driving innovation from the inside-out
  • Improve employee morale and prevent burnout by leveraging patient feedback to recognize, celebrate, and coach employees

Solutions for Payers

  • Identify friction points within and across multiple channels
  • Understand key drivers of digital-initiated service
  • Enable payers to follow-up with members within minutes of receiving feedback
  • Drive the creation of consistent experiences by leveraging member feedback for call center agent training
  • Make it easy for your members to do business with you, thereby lowering your cost to serve them

Solutions for Industry Suppliers

  • Target opportunities by geography, product, journey,channel, client persona, and more
  • Collect a continuous stream of feedback across all points of the client journey (transactional, partner, relationship)
  • Enhance feedback data with operational data via API support to CRM or other IT systems
  • Support scale and complexity of global programs in multiple countries/languages
  • Automate alert workflows to identify and take action on at-risk client relationships
  • Identification & prioritization of process improvements  

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Leading healthcare brands rely on Medallia