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Meet Medallia Experience Cloud
#1 in Experience Management
Experiences processed per year
Calculations in a single day
ACTIVE USERS IN A SINGLE MONTH
AI powered Experience Management
Medallia Athena brings powerful artificial intelligence to the Medallia Experience Cloud—detecting patterns, anticipating needs, predicting behavior, and focusing attention for smarter experience decisions.
Understand the why behind the scores: uncover themes, sentiment and underlying satisfaction drivers across all your unstructured data—from survey comments to chat logs and emails—and turn every word into actionable insights.
Get action recommendations based on deep learning and automatic discovery of actionable suggestions that drive the most impact.
Identify at-risk customers and understand the drivers behind their behavior with neural network-based predictive models.
When your org changes, we change with it. Simple as that.
Medallia seamlessly adapts your experience program to match your organizational structure continuously and automatically. What does this mean? Right data. Right person. Right away.
Complex hierarchy modeling
Model any complex organizational hierarchy and route the right insight to the right employee at the right time so they can take the right action.
Flexible data permissions
Respect fine grain data permissions and access controls at any level in the hierarchy to ensure only appropriate and permissible information is shared with every user based on roles and responsibilities.
Integrate with multiple systems of record (CRM, ERP, HCM) to dynamically synchronize any changes in organizational hierarchies and relationships in real-time.
Administer all aspects of your Experience Management (XM) programs at the speed of your business easily, intuitively and safely.
Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution.
Build rich, relevant reports and dashboards that drive employee engagement and more informed actions with customers and teammates.
Data Access and Permissions
Control data access, governance, and administrative rights, including delegated administration, to empower the right management and oversight of your experience programs.
Connect any system to Medallia and vice versa. Get a real-time, total view of the experience.
Securely bring data into and out of Medallia to get a complete picture of the customer and employee journey and integrate workflow to spur action in Medallia or external systems based on triggers from either system.
Rapidly implement integrations with your sales, service, and other applications to automate key processes and get experience information into the hands of every employee.
Automatically validate and cleanse data sent to Medallia Experience Cloud, eliminating unnecessary strain and complexity for your IT team.
Enable real-time data sharing across the enterprise so your organization can create innovative new ways to leverage experience data.