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Welcome To

Medallia Experience Cloud

We help companies anticipate customer needs and adapt their organizations to meet them

Technology is disrupting businesses, giving customers more say and forcing companies to become agile and nimble. Medallia Experience CloudTM captures and organizes all data around the customer experience and makes it relevant to every employee so they can deliver better quality experiences at the speed of their customers.

Experience Data

Knowing your customers requires the collection of information from multiple sources and across a diverse variety of interactions.

Direct Feedback

Indirect Feedback

Operational Data

Analytics Engines

The value of information comes from the ability to make sense of it, requiring analytic tools to process, interpret, and visualize data.

Statistics Engine

Language Engine

Predictive Modeling

Action Management

Once you understand customer information, you need to be able to use insights to resolve tactical issues and guide strategic decisions.

Performance Management

Issue Management

Innovation Management

Reputation Management

Enterprise Grade

An effective customer experience management program requires a platform that supports your need for secure, scalable and customizable technology.

Security

Configuration

Org Mapping

Scalability

Monitoring

Interoperability

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