Medallia Athena for CX

Apply AI and machine learning to uncover patterns and trends, analyze journeys and predict customer behavior

Suggest actions to improve experiences and maximize business impact

Action and Case Management

Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback

Ensure that customer issues are being efficiently handled and resolved through role-specific workflows, push notifications and automated escalations

Enable employees to easily respond with pre-built templates they can personalize with the customer comments and case data provided

Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements

Bring alerts and workflows into the systems that employees use for customer issue resolution via 2-way integrations with sales, service and collaboration apps