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Jumpstart and supercharge your experience programs with apps, components, and integrations

Medallia Xchange
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Customer Experience

B2C Customer experience

Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior and create experiences that keep customers wanting more.

Omni-Channel Data Capture + Engagement

Omni-Channel Data Capture + Engagement Omni-Channel-Data-Capture-Engagement_Mobile

Omni-Channel Data Capture + Engagement

Capture signals at any touchpoint along any customer journey, combining experience data and operational data

Engage with customers on any channel: responsive and branded email surveys, web intercepts, mobile in-app feedback, SMS and messaging channels, social feedback and reviews, IVR systems, call and chat transcripts, and through connected IoT devices

Capture voice of the customer via the employee by enabling frontline employees to provide feedback, ideas and suggestions on the customer experience

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Customer Lifecycle Insights

Customer Lifecycle Insights Customer Lifecycle Insights

Customer Lifecycle Insights

Create a rich experience profile for every customer to gain a 360° view of their experiences across touchpoints, channels and journeys over time

Gain deeper insights into each customer engagement, model attrition risk, predict behavior and identify opportunities for improvement

Flexibly group similar customers into segments to answer questions about behavior

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Medallia Athena for CX

Medallia-Athena-for-CX Medallia Athena for CX

Medallia Athena for CX

Apply AI and machine learning to uncover patterns and trends, analyze journeys and predict customer behavior

Suggest actions to improve experiences and maximize business impact

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Real-time Reporting and Analytics

Real-time Reporting and Analytics_mobile Real-time Reporting and Analytics_mobile

Real-time Reporting and Analytics

Create dynamic dashboards and leverage a wide range of analytics and insights to provide visibility into the customer experience and sentiment

Continuously sync with the organization’s evolving user structure to deliver feedback, insights and alerts to the right roles and users

Leverage in-memory analytics to calculate millions of data points automatically to ensure data is displayed in real time across thousands of concurrent users

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Action and Case Management

Action and Case Management Action and Case Management

Action and Case Management

Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback

Ensure that customer issues are being efficiently handled and resolved through role-specific workflows, push notifications and automated escalations

Enable employees to easily respond with pre-built templates they can personalize with the customer comments and case data provided

Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements

Bring alerts and workflows into the systems that employees use for customer issue resolution via 2-way integrations with sales, service and collaboration apps

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B2C Customer Experience Applications

Choose from a variety of applications to jumpstart experience programs designed for specific industries and lines of business. These applications come with preconfigured software and integrations based on deep industry and domain knowledge and best practices from hundreds of implementations.

BankingSupportExperience

Banking Support Experience

Improve customer satisfaction and contact center efficiency
MedalliaXMForSalesforce

Closed Loop Service Experience for Salesforce

Personalize and contextualize every service interaction

Contact Center Modernization (Federal Government)

Modernize and improve the contact center with actionable feedback.
ContentSquare

Contentsquare

Contentsquare empowers brands to build better digital experiences.

Decibel

Append experience data to customer survey feedback.
DigitalBankingExperience

Digital Banking Experience

Optimize digital experiences and customer satisfaction

Digital Disruption Quickstart

Deliver the online experiences your customers expect

Digital Modernization for Federal Government

Deliver the online experience your citizens and residents expect.
EngageHubConnectorForMedalliaConversations

Engage Hub Connector

Engage customers on their messaging channels of choice

FullStory Integration

Uncover the Revenue Impact of your Digital Experience
GeographicHeatmap

Geographic Heatmap

Visualize experience performance and scores
Jira

Jira

Optimize issue resolution and share experience insights
LoanOriginationExperience

Loan Origination Experience

Increase loyalty throughout the loan origination journey

Medallia for Adobe Analytics

Embed the voice of the customer in cross-channel journeys
MedalliaForFacebookReviews

Medallia for Facebook Reviews

Manage Facebook reviews in Medallia
MedalliaForGoogleReviews

Medallia for Google Reviews

Manage Google reviews in Medallia
MedalliaXMForSalesforce

Medallia for Salesforce

Combine CX and CRM for enhanced account understanding
MedalliaForTripAdvisorReviews

Medallia for TripAdvisor Reviews

Manage TripAdvisor reviews in Medallia

Medallia Telemedicine Suite

Deliver world class telemedicine experience
NormalizedExports

Normalized Exports

Optimize exports for enterprise data warehouses
PinPoint

PinPoint

Delivering contact center post call IVR voice surveys and voice transcription solutions
A Certified Medallia Technology Partner

Predictive NPS by Gemseek

Retain, grow and please customers who don’t respond to surveys
PCInsuranceClaimsManagement

Property & Casualty Insurance Claims Experience

Improve claims efficiency and drive policyholder loyalty
PCInsuranceDigitalExperience

Property & Casualty Insurance Digital Experience

Optimize digital experiences for policyholders
PCInsuranceSupportExperience

Property & Casualty Insurance Support Experience

Improve customer satisfaction and contact center efficiency

Quantum Metric

Connect digital product engagement to CX insights

Quickstart Back-to-School Suite (Higher Education)

Capture in the moment video, audio or text feedback

Quickstart Back-to-School Suite (K-12)

Capture in the moment video, audio or text feedback
Quickstart Customer Micropulse

Quickstart Customer Micropulse

Stay Connected with a simple two-question survey

Quickstart Department of Motor Vehicles (DMV) Experience
Quickstart Fulfillment Experience

Quickstart Fulfillment Experience

Understand delivery & pickup experiences in real-time

Quickstart Public Safety and Service Experience

Capture in the moment video, audio or text feedback

Quickstart Veterans Experience

Capture in the moment video, audio or text feedback
RestaurantDigitalExperience

Restaurant Digital Experience

Improve the online restaurant experience
RestaurantLocationExperience

Restaurant Location Experience

Delight guests with quality and service
RetailBankingBranchExperience

Retail Banking Branch Experience

Drive loyalty and innovation across branch interactions
RetailContactCenterExperience

Retail Contact Center Experience

Empower agents to deliver exceptional customer experiences
RetailDigitalExperience

Retail Digital Experience

Delight customers online and in-app
RetailFulfillmentExperience

Retail Fulfillment Experience

Drive growth and efficiency through optimized fulfillment
RetailStoreExperience

Retail Store Experience

Drive customer loyalty and sales
RichMediaFeedback

Rich Media Feedback

Enhance survey feedback with images and videos

Service Experience Quickstart for ServiceNow CSM

Get actionable customer feedback after every service interaction

Servicenow

ServiceNow

Optimize case resolution and share experience insights
slack

Slack

Collaborate on experience within Slack
SmoochConnectorForMedalliaConversations

Smooch Connector

Engage customers on their messaging channels of choice
TwilioConnectorForMedalliaConversations

Twilio Connector

Engage customers on their messaging channels of choice

Voice of the Public Package

Jumpstart your government experience journey.
WealthManagementClientExperience

Wealth Management Client Experience

Drive customer loyalty and advisor retention
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Success Stories

See how customers improve & drive impact

Supercharge your customer experience program

B2C CUSTOMER EXPERIENCE
B2C CUSTOMER EXPERIENCE

Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.

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B2B CUSTOMER EXPERIENCE
B2B CUSTOMER EXPERIENCE

Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.

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Employee Experience
Employee Experience

Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.

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Product Experience
Product Experience

Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.

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