Medallia Named The Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023
Medallia, Inc. has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023. This year's report evaluated nine service providers against 31 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence.
Medallia was named the sole leader in the report, receiving the highest score in 24 of 31 criteria, including Solicited Feedback Mechanisms, Community Engagement, Adoption, Natural Language Processing (NLP), and Systemic CX Improvement.
Download the full report to learn:
- The trends that are shaping the future of the CFM market
- Which criteria businesses should consider when purchasing a CFM platform
- Why Medallia achieved the top scores in the current offering and strategy categories
"Medallia breaks away from competition with depth and breadth of offering… Medallia is a great fit for CX leaders with large volumes of unstructured feedback who are looking to systematically build an enterprise-wide CX program."