Newsroom
PUBLIC RELATIONS CONTACT: PRESS@MEDALLIA.COM
September 11, 2023
Medallia Releases Global Impact Report
August 30, 2023
Medallia Announces Experience ‘24 Will Return to Las Vegas Feb. 5-7
August 10, 2023
Department of Veterans Affairs Secures Medallia for Enterprise-Wide SaaS Experience IDIQ
August 02, 2023
Medallia Surpasses Major Milestone of 1 Million Weekly Active AI Users
July 25, 2023
Scientific Games and Medallia Partner on Industry-First Understanding of Digital Lottery Customer Experience
December 19, 2022
Groupe Pierre & Vacances Center Parcs Chooses Medallia For Customer Experience
November 30, 2022
Medallia Honored as a Top 25 Work Tech Vendor by Inspiring Workplaces
November 03, 2022
Vitality Leverages Voice of Customer to Help Customers Better their Lives; Wins CX Team of the Year
October 27, 2022
Marco’s Pizza® Selects Medallia to Boost its Market Intelligence
October 10, 2022
Swanson Health Products Chooses Medallia for Customer Experience
December 22, 2021
Stella Connect by Medallia's Integration with Snappy Gifts Makes Rewarding Agents a Snap
December 02, 2021
Medallia Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
December 01, 2021
Outrigger Hospitality Group Invests in the Marriage of Technology and Travel
November 30, 2021
Primrose Retirement Communities Invests in Data-Driven Solutions to Help Improve Resident and Employee Experience
November 23, 2021
Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research
December 15, 2020
Medallia Integrates with People.ai Arming Sales Teams with Critical Customer Sentiment Insights
December 15, 2020
Medallia Appoints Elizabeth Carducci as Chief Revenue Officer Positioning Sales and Field Organizations for Fiscal Year 2022 Growth Goals
December 14, 2020
Office Depot Mexico Chooses Medallia For Experience Management
December 04, 2020
Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience
December 03, 2020
Medallia Named a Leader in Gartner Magic Quadrant for Voice of the Customer
December 10, 2019
Medallia Voice of the Public Package to Power Superior Government Experience
December 09, 2019
Caribou Coffee Looks to Medallia Experience Cloud to Deliver Exceptional Employee Experiences
December 05, 2019
Medallia Reports Record Third Quarter Fiscal 2020 Financial Results
November 21, 2019
Wynn Las Vegas Expands CX Program with Medallia to Include Convention Feedback
November 13, 2019
Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
December 18, 2018
Medallia’s Employee Experience Solutions Drive Engagement, Productivity and Empowerment
December 11, 2018
Experience Management Leader Medallia Appoints Roxanne Oulman as Chief Financial Officer
December 03, 2018
Medallia recognised in APAC as top ranked, in both current offering and strategy
October 30, 2018
Medallia recognized as top ranked in both current offering and strategy
October 24, 2018
Medallia Launches Public Sector Division in McLean, VA
December 12, 2017
Zurich rolls out Medallia Experience Cloud to enhance customer experience
December 01, 2017
Medallia Empowers Insurance Companies to Build a Customer-Centric Culture
November 21, 2017
Rent-A-Center Selects Medallia for Voice of the Customer Program
November 08, 2017
Medallia Delivers Insights from Unstructured Data to Fuel Customer Experience Innovation
November 01, 2017
Bank of America Merrill Lynch Honors Medallia During Annual Technology Innovation Summit
December 16, 2016
Medallia Names VMware Veteran Chief Revenue Officer
December 16, 2016
Medallia Launches Insights Suite with Advanced Data Analytics
October 27, 2016
Medallia Appoints Former Android CMO to Lead Marketing
October 20, 2016
Medallia Acquires Digital Voice of Customer Leader Kampyle
October 17, 2016
Medallia’s New Modern and Intuitive Design Inspires Higher Levels of Engagement with Customer Feedback
December 15, 2015
Medallia Lifts Vail Resorts to Higher Elevation in Customer Experience
December 10, 2015
Medallia Wins 2016 Glassdoor Employee Choice Award
December 09, 2015
Medallia Announces Partnership with kate spade new york
October 12, 2015
Medallia Ask Now Delivers Rapid-Fire A/B Testing to Accelerate Pace of Innovation
October 05, 2015
‘Experience Factors’ Have Biggest Impact on Millennials’ Banking Choices, New Study Finds
November 17, 2014
Medallia Named to Deloitte’s 2014 Technology Fast 500 List of Fastest Growing Companies in North America
October 03, 2014
Medallia Webinar to Share Best Practices for Embedding the Voice of the Customer Into Your Business
September 25, 2014
Park Hyatt, Omni, Outrigger Top List of America’s Best-Performing Hotels, Medallia Report Finds
September 03, 2014
Medallia eBook Reveals the Revenue Impact of Customer Experience Improvements
August 18, 2014
Medallia Receives $50M in New Funding to Meet Growing Market Demand for Software that Makes Companies More Customer Centric
December 10, 2013
Medallia Customer Intuit Wins Customer Experience Excellence Award
November 20, 2013
Medallia Selected As Customer Experience Management Solution Partner by MGM Resorts International
November 12, 2013
Medallia Expands Offering for Business-to-Business Companies With 360-Degree Account Management Reporting
October 23, 2013
New Medallia Mobile 2 Application Empowers Employees on the Go to Improve the Customer Experience
October 17, 2013
Medallia Signs Multiple Blue-Chip Accounts and Appoints Chief Customer Officer
December 12, 2012
Medallia Launches Medallia Institute to Advance Best Practices in Customer Experience Management
November 29, 2012
Medallia Opens UK Office to Support Rapid Growth in Europe
October 31, 2012
Medallia Expands Text Analytics Platform to Include Sentiment Analysis
October 11, 2012
Medallia Expands Sales Organization to Drive Exponential Growth
October 03, 2012
Medallia Helps Retailers Control Online Reputation by Acting on Social Feedback
November 09, 2011
Sherwin-Williams Responds to Customers Using Medallia Feedback Management Solutions
October 31, 2011
Medallia Unveils Social Feedback Solution to Help Hotels Act on Social Media
October 13, 2011
Medallia Launches Mobile Feedback Solution for iPhone, Android, and BlackBerry
September 28, 2011
Medallia Positioned as a Leader in Enterprise Feedback Management Satisfaction and Loyalty Solutions
September 15, 2011
Medallia Wins TMC Labs Innovation Award
IN THE NEWS
August 26, 2023
Reconciling tradition with technology: Augmenting the human experience in financial services
Finance Derivative
August 14, 2023
Forget Black Friday: The holiday shopping season starts now
Axios
August 14, 2023
Early holiday shopping has arrived for avid Christmas decorators
MSN
August 01, 2023
How AI Can Help Employers Address and Prevent Rage Applying
SpiceWorks
July 24, 2023
The Gen Z customer experience: Adapting for success in the digital age - Customer Experience Magazine
Customer Experience Magazine
July 20, 2023
Medallia extends partnership with Permanent TSB
Retail Banker International
July 19, 2023
Retail bank Permanent TSB transforms its customer and employee experience with Medallia
BDaily
July 19, 2023
Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
TMC Net
July 19, 2023
Retail bank Permanent TSB transforms its customer and employee experience with Medallia
NE Connected
July 19, 2023
Retail bank Permanent TSB transforms its customer and employee experience with Medallia
Business Mondays
July 07, 2023
Why agencies need to invest in improving life experiences and how to get started
Federal News Network
July 06, 2023
Royal Jordanian selects Medallia and Kantar to power new voice of the customer program
Travel Daily News
June 27, 2023
As Retailers Use New Tactics to Drive Loyalty, Here’s How to Tell What’s Working (and What’s Not)
Total Retail
June 19, 2023
Rage applying: How organisations should address it
HR Zone
June 15, 2023
A New Travel Term Is Taking Over The Internet (And Reaching Airlines And Hotels)
The Street
June 05, 2023
5 ways to get ahead of Rage Applying before it’s too late
HR Morning
June 04, 2023
How Contact Centers Can Leverage AI and Human Intelligence to Improve CX
CustomerThink
June 02, 2023
Why Your Ecommerce Subscription Model Isn’t Working
Multichannel Merchant
June 01, 2023
How a connected experience can drive business success
Directors Club
May 31, 2023
Handling complaints better can deliver financial rewards
BAI Banking Strategies
May 19, 2023
Will brands abandon DEI when the going gets tough?
ANA Newsstand
May 10, 2023
Customer experience—not price wars—for brand success
Automotive World
May 04, 2023
Amid culture wars and hostile laws, employers stand up for trans equality
Worklife
May 03, 2023
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
CX Today
May 02, 2023
Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
AI Thority
May 02, 2023
Agency leaders defend hybrid workforce productivity following OMB return-to-office memo
Federal News Network
April 24, 2023
How Hoteliers Can Optimize Guest Experiences By Listening To, Analyzing, and Acting Upon Guest Feedback
Hotel Technology News
April 18, 2023
How Technology Can Help Hotels Become Fans’ Preferred Stay-of-Choice for Live Events
Hospitality Technology
April 14, 2023
You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’
Wall Street Journal
April 14, 2023
Jodi Searl on what EV customers are missing at the dealership
Automotive News
April 14, 2023
MEDALLIA DEMONSTRATES DE&I COMMITMENTS IN NEW GENDER PAY GAP REPORT
London Connected
April 06, 2023
Medallia's UK Gender Pay Gap Report
Business Mondays
April 06, 2023
Medallia narrows its gender pay gap, demonstrates DE&I commitments
B Daily News
April 05, 2023
CRM in Retail/E-Commerce: Vertical Markets Spotlight
DestinationCRM
April 05, 2023
CRM in Financial Services: Vertical Markets Spotlight
DestinationCRM
March 29, 2023
Medallia Earns Fair Pay Workplace Certification
HRO Today
March 28, 2023
How to Ensure a Smooth CX When Brick-and-Mortar Locations Close
Total Retail
March 21, 2023
A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences
CustomerZone 360
March 13, 2023
Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'
Customer Zone 360
March 08, 2023
Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months
Hospitality Tech
February 28, 2023
Enhancing operational excellence via tech to boost in-store CX
Retail Customer Experience
February 24, 2023
Big CX News from Medallia
CX Today
February 24, 2023
This week in CX: 92% success rate for the 4 day week; plus Medallia
CX Magazine
February 22, 2023
Medallia Launches Experience Orchestration
Destination CRM
February 22, 2023
Medallia Debuts CX Platform for Omnichannel Insights
CX Today
February 21, 2023
News : Medallia Announces Medallia Experience Orchestration
Contact Center World
February 15, 2023
How Healthcare Organizations Can Enhance Patient Experience & Trust During the Winter Surge.
HIT Consultant
February 13, 2023
5 Ways The Healthcare Industry Can Better Navigate Patient Experience Amidst Strikes To Ensure Trust
Healthcare Business Today
February 13, 2023
Building DEIB into Company Culture: A Journey, Not an Event
HR Daily Advisor
February 09, 2023
Nomad Health Chooses Medallia For Customer Experience
Tech HR Series
February 09, 2023
65pc of consumers cite willingness to shop competitors after negative brand interaction: report
Luxury Daily
February 09, 2023
News : Nomad Health Chooses Medallia For Customer Experience
Contact Center World
February 08, 2023
Industry Research : 65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands
Contact Center World
February 07, 2023
Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction
Customer Zone
February 02, 2023
The CX Leader's Evolution and Business Impact.
Destination CRM
January 24, 2023
What Should You Do in the First 3 Months as CXO
CMSWire
January 23, 2023
Understanding the Gen Z CX in 2023
Multichannel Merchant
January 17, 2023
How to turn quiet quitters into brand ambassadors
HRZone
January 11, 2023
SelectBlinds transforms enterprise customer experience
Chain Store Age
January 11, 2023
SelectBlinds Chooses Medallia For Customer Experience
Contact Center World
January 05, 2023
5 trends that will shape the restaurant industry in 2023
Restaurant Dive
December 29, 2022
Inflation's Impact on Food Purchasing
Food Logistics
December 14, 2022
7 Customer-Experience-Related Predictions for 2023
Forbes
December 07, 2022
What retailers need this holiday season - a non-buyer CX strategy
Total Retail
December 04, 2022
How are consumers reacting to inflation?
CustomerThink
November 30, 2022
MaaS sits at the crossroads of a technological revolution
Automotive World
November 30, 2022
Personalizing the Workforce Experience in Financial Services
Finance Digest
November 30, 2022
Emotion AI: Can artifical intelligence really read humans?
Disruptor News
November 22, 2022
Reinventing Customer Feedback: CX Today Expert Roundtable
CX Today
November 22, 2022
Personalizing the Workforce Experience in Financial Services
Finance Digest
November 16, 2022
Emotion AI: Can artifical intelligence really read humans?
Disruptor News
November 01, 2022
Marco’s Pizza® Selects Medallia to Boost its Market Intelligence
Contact Center World
October 27, 2022
Marco's Pizza to use consumer behavioral intelligence, benchmarking platform
Pizza Marketplace
October 27, 2022
Marco’s Pizza Chooses Medallia to Boost Market Intelligence
QSR Magazine
October 27, 2022
Marco’s Pizza Selects Medallia to Boost its Market Intelligence
AIthority
October 27, 2022
Marco’s Pizza Chooses Medallia to Boost Market Intelligence
Hospitality Technology
October 21, 2022
How Engaged Employees Improve Banking’s Customer Experience
The Financial Brand
October 21, 2022
Efficiency to empathy: Customer experience in cost-of living crisis
Computer Weekly
October 12, 2022
4 Ways Financial Services Provide Next-Level Customer Experience
CMSWire
October 11, 2022
Workforce Experience: Why Companies Need to Rethink Their Strategies.
Spiceworks
September 30, 2022
HelloFresh Transforms Contact Center Operations to Improve Customer Experience
Call Center Management
September 29, 2022
What Healthcare Leaders Need Do to Prevent Quiet Quitting and Drive Engagement
Healthcare Business Today
September 28, 2022
HelloFresh Partners With Medallia To Transform Contact Center And Improve Customer Experience
Tech Series
September 28, 2022
HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience
Grocery Insights Magazine
September 27, 2022
Candidate Experience Is an Important Pre-Employee Experience
Dash Network
September 27, 2022
HelloFresh enhances contact center with AI
Chain store age
September 27, 2022
HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience
Salestech series
September 20, 2022
Medallia Launches Frontline Engagement And Quality Management App On Salesforce AppExchange
Tech Series
September 20, 2022
Medallia Launches Frontline Engagement and Quality Management App on Salesforce AppExchange
MarTech Series
September 13, 2022
Medallia Sees Increased Demand For Candidate Experience Solutions
HR Tech
September 08, 2022
Sense360 Reveals Post-Covid Restaurant Trends, Spending Data
Food On Demand
September 01, 2022
Medallia Wins New Markets and Geographies: The 2022 CRM Conversation Starters
Destination CRM
August 30, 2022
Optimizing the Customer Experience: Lorena Kurtjian Hernandez on Medallia’s Mission and the Latest Industry Trends
lodging magazine
August 24, 2022
Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Telecom Reseller
August 23, 2022
Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
CustomerThink
August 22, 2022
Brand loyalty: automakers become relationship service experts
Automotive World
August 22, 2022
How the Travel Industry can Better Prepare to Meet the Needs of Today's Travelers
Hospitality Technology
August 10, 2022
3 Ways to Improve CX and EX at the same time
CMSWire
August 03, 2022
How travelers can get better customer service
Washington Post
July 30, 2022
Black Professionals Say Workplaces Have Changed Since George Floyd—but Not Enough
Wall Street Journal
July 22, 2022
Handling CX in an Economic Downturn
CMSWire
July 12, 2022
The key relationship between health equity and telemedicine
Healthcare IT News
July 05, 2022
Number of the day: remote work inequities
HR Executive
June 30, 2022
Continuous Monitoring Strategy Makes VoC Returns Richer
CMSWire
June 30, 2022
Medallia Launches Medicare Stars Solution
Martech Vibe
June 21, 2022
Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Program
Hospitality Technology
May 23, 2022
How to Hire the Best Customer Experience Talent
CMSWire
May 23, 2022
Building Blocks for Voice of the Customer 3.0
CMSWire
May 17, 2022
The power of patient experience
Health Tech World
May 17, 2022
What It Takes to Elevate Your Digital Experience to Meet Customer Expectations
CustomerThink
May 12, 2022
Evolving Consumer Needs Are Driving Changes to Customer Experience in FinServ
CustomerThink
April 29, 2022
Medallia Acquires CXTeam, Expands Latin American Presence
CMSWire
April 25, 2022
BIG CX NEWS from Medallia, Five9, and Zoom
CX Today
April 22, 2022
Definitely Doug 4/22/22: Using Feedback to Improve Guest Satisfaction
Hospitality Upgrade
April 21, 2022
How to launch a CX programme in financial services
Financial derivative
April 21, 2022
Medallia Acquires CXTeam
CX Today
April 21, 2022
Medallia Acquires CXTeam
Destination CRM
April 19, 2022
14 health IT innovations, partnerships
Beckers Healthcare
April 18, 2022
Why bank employees are key to high-quality CX
BAI
April 14, 2022
What Retailers Need to Understand About the Online Apparel Shopper
Total Retail
April 12, 2022
Northwestern Medicine develops tech to automate data collection
Becker Hospital Review
March 30, 2022
Why you need a total experience strategy to drive CX and EX
TechTarget's SearchCustomerExperience
March 30, 2022
Essentials of an effective employee experience program
BenefitsPRO
March 24, 2022
Number of the Day: women’s work preferences
HR Executive
March 23, 2022
Outlook for the CX Profession
CMSWire
March 23, 2022
Medallia Launches Guidewire App
DestinationCRM
March 18, 2022
Definitely Doug 3/18/22: Put Your Online Reviews to Work!
Hospitality Upgrade
March 16, 2022
How Digital Engagement Technology Is Reshaping the Hospitality Industry
Hospitality Technology
March 11, 2022
Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022
Retail TouchPoints
March 07, 2022
Why Technology Is Key to Navigating Healthcare’s Current Labor Crisis
Heathcare Business Today
March 02, 2022
Unlocking Modern Travel with Intelligent Communication
Hospitality Technology
March 01, 2022
How to collect positive customer reviews
Independent Banker Magazine
February 28, 2022
Cities Implementing Vaccine Mandates for Indoor Dining Are Seeing Stable Restaurant Visitation
Modern Restaurant Management
February 16, 2022
Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia
The Customer Experience Show
February 16, 2022
Further Proof Dining Out is Making a Comeback in 2022
FSR Magazine
February 14, 2022
How Improving Customer Experience Can Help the Employee Experience
Nextgov
February 10, 2022
Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences
CX Today
January 20, 2022
Investment in Digital In-Store Experiences Gains Traction
CMS Wire
January 19, 2022
The Future Of Customer Service – Report Trends 2022
Contact Centres
January 19, 2022
Sentiment Grows in Significance as COVID Surges
Destination CRM
January 19, 2022
3 Trends Driving Brand-Defining Customer Service in 2022
My Total Retail
January 17, 2022
Want to hit the ground running in 2022? Focus on your employees
People Management
January 17, 2022
The top 10 companies for workers of color, according to employee reviews
CNBC
January 10, 2022
The Top Five Customer Experience Trends for 2022
Execs in the Know
January 03, 2022
Leverage Technology and Data to Measure Impact of Company Initiatives
Toolbox HR
December 12, 2021
How the Banking Industry Will Survive ‘The Great Resignation’
The Financial Brand
December 02, 2021
Digital trends for banking leaders looking to compete in 2022
Finance Digest
November 29, 2021
Unlocking the secrets to remarkable CX in the digital age
Contact Centres
November 18, 2021
The Future of Hospitality CX: Top Predictions for Drivers of Bookings and Loyalty.
Hospitality Technology
November 17, 2021
Hotel industry prepares for mass exodus as holiday travel ramps up.
TravelDailyNews International
November 14, 2021
Americans are looking forward to holiday travel this winter but overspending and uncertainty could spoil the fun.
CNBC
November 05, 2021
Four reasons why experience should be part of your ESG strategy (part 1)
Customer Experience Magazine
October 27, 2021
Experience as an Early Warning System in Healthcare
GovNet
October 25, 2021
Three key practices of employee experience leaders
HR Zone
October 21, 2021
4 experience management priorities for digital banking.
BAI Banking Strategies
October 19, 2021
How Businesses Can Harness the Power of AI to Drive Customer Experience and Loyalty
Customer Think
October 08, 2021
New employee experience research from Medallia identifies three key practices that separate leaders from laggards
Employer News
October 04, 2021
These are the 25 large companies where employees are happiest
Business Insider
September 29, 2021
TRANSFORMING GOVERNMENT WORK, SERVICE AND TRUST
GobLoop
September 29, 2021
CXBuzz Interview with Christopher Colley, Senior Principal, Head of CX Practice EMEA at Medallia
CXBuzz
September 23, 2021
Cambridgeshire sailor Pip Hare shows off new 'Medallia' boat as she targets second Vendée Globe
ITV
September 20, 2021
26% Of Surveyed Employees Don’t Plan To Work Onsite Again; Most Still Prefer Hybrid Arrangements
Forbes
September 15, 2021
MARTECH LEADERS ROUNDUP – 2021
MartechCube
March 09, 2021
7 New Rules for Increasing Guest Satisfaction
Hospitality Technology
March 05, 2021
Understanding employee experience will give banks a leg up
Fintech Futures
March 04, 2021
Guest loyalty as we knew it is gone
HOTELS Magazine
March 04, 2021
Why your management style may need to change
HR Zone
February 05, 2021
The Invisible Employee
HR Zone
December 30, 2020
The Increased Urgency of Real-Time & Contactless Communications in the Patient Experience - Healthcare Business Today
HEALTHCARE BUSINESS TODAY
December 29, 2020
The digital/human interaction balance has never been more important
PAYMENTSSOURCE
December 22, 2020
Thanks to the Virus Crisis, Patients Want More Telehealth Services
HEALTHTECHINSIDER
December 17, 2020
Into the unknown - what to expect from CX in 2021
MYCUSTOMER
December 16, 2020
Why a "how are you" in the remote office is not enough
HR JOURNAL
December 16, 2020
Retail Reimagines Customer Feedback Using Video
TOTAL RETAIL
December 16, 2020
Customer and Employee Experience Should Top Banks Priority List in 2021
BANKING EXCHANGE
December 14, 2020
How to Drive Rich Customer Insight and Rapid Innovation in Turbulent Times (part 2)
CX MAGAZINE
October 26, 2020
Moving beyond employee engagement surveys
HR ZONE
October 07, 2020
AI-based ‘listening’ helps VA monitor vets’ mental health
GCN
October 06, 2020
Customer Employee Experienceperience: Retailers Adapt To A Speedy Holiday Season
PYMNTS.COM
October 01, 2020
From the Information Age to the Contactless Era
HOSPITALITY TECH
September 29, 2020
VA Helping At-Risk Vets Through AI-Enabled Helpline Amid Pandemic
MERITALK
September 23, 2020
Shopper Employee Experience: Customers, the primary focus of banks in the pandemic digital age
AMERICA RETAILER
September 23, 2020
COVID-19, the surge in mobile traffic, and the need for intelligent traffic management
VENTURE BEAT
September 08, 2020
How to communicate clearly with employees during a prolonged period of remote working
HR-VOICE.COM
September 08, 2020
How the VA is using artificial intelligence to improve veterans' mental health
THE HILL
September 01, 2020
Covid19 Has Altered Consumer Behavior. Here's What it Means for Retailers
TOTAL RETAIL
August 27, 2020
The Vital Importance of Guest Feedback
HOSPITALITY TECH
August 17, 2020
How do employees really feel right now?
HR ZONE
August 05, 2020
The CEO of this $4.3 billion AI-backed analytics firm Employee Experienceplains why voice and video is now key to efforts at top businesses like Macy's, Sephora, and Marriott to build 'digital twins' of customers and employees
BUSINESS INSIDER
July 31, 2020
Turbulent Times Require A Deeper View Of Customer Health
FORBES
July 27, 2020
The three things insurers must do to boost their customer Employee Experience
FINTECH GLOBAL
July 22, 2020
The Effect of Digital Transformation on Customer Loyalty
CXM.COM
July 22, 2020
Medallia CEO Explains how the company’s software helps clients make multi-million dollar decisions
CNBC
July 21, 2020
Tech Leadership Series: Customer Employee Experience
GOVERNMENT MATTERS
July 18, 2020
The Employee Experience: Which VCs are the most popular, why enterprise startups are hot, and how patient are public investors?
TECHCRUNCH
July 15, 2020
In the wake of a crisis - how financial services must evolve to meet customer needs
BANKING SECTOR
July 14, 2020
Why customer-facing tech is now key for insurance brokers
PROPERTY CASUALTY 360
July 02, 2020
Video Humanizes Employee Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel
CUSTOMERTHINK
June 28, 2020
Three Ways To Prepare For The Post-Pandemic Customer Experience
FORBES
June 25, 2020
How Agencies Can Fight COVID-19 Backlogs With Customer Employee Experience
NEXT GOV.
June 24, 2020
Customer Employee Experience’s role in helping brands respond to COVID
MYCUSTOMER
June 18, 2020
Consumers Overwhelmingly Like Curbside Pickup, And More From A New COVID-19 Survey
FORBES
June 10, 2020
The Power Of Employee Feedback Right Now
HR.COM
June 04, 2020
Maintaining communication with remote employees
HR ZONE
June 02, 2020
Reviewing agency procedures post-coronavirus
GOVERNMENT MATTERS
May 31, 2020
The Urgency of Real-Time Communication and Contactless Employee Experience
HOTEL EMPLOYEE EXPERIENCE
May 18, 2020
The simple metric that’s taking over big business
FORTUNE
May 15, 2020
What Is Employee Experience? Definition, Strategies (with Examples), Management, and Platforms
HR TECHNOLOGIST
May 13, 2020
Customer Loyalty Is Flat. What Should Your Customer Employee Experienceperience Strategy Look Like Now?
CMSWIRE
May 01, 2020
The need for retail banks to pay more than lip service to customer experience
GLOBAL BANKING AND FINANCE REVIEW
April 20, 2020
CSA Interview: How Batteries Plus Bulbs pivoted to curbside pickup amid COVID-19
CHAIN STORE AGE
April 19, 2020
Using AI to cope in the coronavirus era
RACONTEUR
April 10, 2020
Coping With COVID-19: How Batteries Plus Bulbs Rewired Itself As An Essential Retailer
RETAIL TOUCHPOINTS
April 03, 2020
Pre-Arrival Guest Experiences: The New Differentiator in the Experience Economy
HOTEL BUSINESS REVIEW
April 02, 2020
AI for Customer Experience: Late Adopters Are Reaping the Benefits
CMSWIRE
March 25, 2020
Coronavirus (COVID-19) Work From Home: Are You Facilitating Remote Work for Each Personality Type?
HR TECHNOLOGIST
March 17, 2020
3 steps to creating an effective employee survey
BENEFITSPRO
March 17, 2020
Medallia CEO signals end to old-world surveying
IDG CONNECT
March 16, 2020
Meet the CEOs who took their companies public in 2019
SAN FRANCISCO BUSINESS TIMES
March 13, 2020
Why we should integrate CX & customer success
MYCUSTOMER
February 23, 2020
Customer surveys have taken over the world. Not everyone rates them a 10
LA TIMES
February 12, 2020
Treating Your Co-Workers Like Customers: How To Set Up Your Internal CX Metrics
CUSTOMERTHINK
January 04, 2020
What 2021 has in store for the employee experience
HR ZONE
December 20, 2019
The Do or Die of Customer Experience ROI
CMSWIRE
December 12, 2019
2020: Where traditional employee surveys are falling short
BENEFITSPRO
December 06, 2019
Why Great Companies Struggle to Build Great Employee Experience
HR TECHNOLOGIST
December 03, 2019
How VoC Data Has Won NPS Boosts for Zurich
CX MAGAZINE
November 26, 2019
Want to be a CX Leader? Embrace More Listening Channels. Collect and Share More Feedback
MARTECH SERIES
November 22, 2019
B2B: Three key practices separate CX leaders from the rest of the pack
CLICKZ
November 14, 2019
Balancing the Human and the Digital in Your Customer Experiences
CMSWIRE
November 14, 2019
How the VA is Using Customer Feedback to Support Veteran’s Mental Health
U.S. DEPARTMENT OF VETERANS (BLOG)
October 29, 2019
How Workout Anytime is Improving Member Satisfaction
CLUB SOLUTIONS
October 28, 2019
Banks can be creepy, as long as they personalise services
FINEXTRA: MONEY 20/20
October 24, 2019
The Slow Death of UK Retail Banks
CXM UK
October 22, 2019
Case study: Why T-Mobile chooses Medallia for top-notch CX
CLICKZ
October 21, 2019
Why Employee Experience Is the New Customer Experience
CMSWIRE
October 21, 2019
New Research From Zingle Exposes Hidden Service Risks
HOTEL NEWS NOW
October 15, 2019
How CMOs Succeed with AI-Powered CX
MARTECH SERIES
October 14, 2019
Limitations in Customer Success Stem from Common Impediments
MARTECHADVISOR
October 06, 2019
The Future of Hotel Revenue Management
HOTEL EXECUTIVE
October 05, 2019
20 Things You Didn’t Know About Medallia
MONEY INC
September 27, 2019
How CX programs benefit more than the customer
GCN
September 25, 2019
10 Ways Surveys Save the Day
HARDWARE RETAILING
September 20, 2019
Pizza Hut works on delivery - of improved customer experience
CHAIN STORE AGE
September 18, 2019
Update Your Customer Journey Thinking Now for Rich Outcomes
CMSWIRE
August 30, 2019
Government Matters (Full Show)
GOVERNMENT MATTERS
August 26, 2019
Mission Support Services Aided by Customer Focus
FEDWEEK
August 12, 2019
4 CX Lessons Federal Agencies Can Learn from Their Peers
NEXTGOV
August 07, 2019
What Medallia's IPO Means for the CX Tech Industry
CMSWIRE
August 06, 2019
Customer Journey - The Fundamentals of Keeping Your Customer Engaged
MARTECH ADVISOR
July 25, 2019
Are You Ready for Agile Customer Experience?
CMS WIRE
June 21, 2019
Medallia Names Software Industry Veteran Rob Bernshteyn to its Board of Directors
MARTECH SERIES
June 10, 2019
What are the World’s CX Leaders Doing? Lessons from Medallia’s Exchange ‘19
CUSTOMER THINK
June 05, 2019
Medallia Introduces AI-Powered Innovations at Medallia Experience Conference
MARTECH ADVISOR
May 01, 2019
How Public Perception Can Make Or Break A Brand, And What It Means For Employees
FORBES
March 08, 2019
Instant Gratification And The Starring System: 5 Trends For The Retail Industry
RETAIL IT INSIGHTS
February 28, 2019
Fulfillment sparks a cycle of customer satisfaction
RETAIL DIVE
February 26, 2019
Why real time customer engagement could make or break your brand
TARGET MARKETING
February 26, 2019
How entrepreneurs navigate the difficult moments they’ll inevitably face
FAST COMPANY
February 20, 2019
Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public
SKIFT
February 20, 2019
The Next Wave of CX Messaging Trends (From Those Who Know)
AITHORITY
February 15, 2019
How CX Leads to Higher ROIs in the Federal Market
NEXTGOV
October 26, 2018
An entrepreneur is someone who gets motivated by the word ‘no’, With Amy Pressman, co-founder of Medallia
THRIVEGLOBAL
October 25, 2018
A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands
CUSTOMERTHINK
October 25, 2018
Medallia Opens Public Sector Group HQ in Virginia
EXECUTIVEBIZ
October 23, 2018
H&M rolls out employee communication platform
RETAIL DIVE
October 21, 2018
Effective Revenue Management Strategies for Hotels
HOTEL EXECUTIVE
August 23, 2018
Medallia Hires Industry Veteran Leslie Stretch As New CEO Ahead Of Imminent IPO
FORBES
August 23, 2018
Customer Experience is the New Retail Tipping Point
TOTAL RETAIL
August 17, 2018
Halfaker, Deloitte and Medallia partner to deliver award winning Veterans Affairs VOICE program
FED HEALTH IT
August 13, 2018
Crafting Customer Experience: Sneak Peek into Joann's Tech-Enabled Store of the Future
RETAIL INFO SYSTEMS
August 08, 2018
Joann collects customer feedback—in real time
CHAIN STORE AGE
August 01, 2018
How do banks achieve loyalty in the branchless era
GLOBAL BANKING AND FINANCE REVIEW
July 25, 2018
Providing a Positive Experience Across the Entire Guest Journey
HOSPITALITYNET
July 24, 2018
Can You Hear Me Now? Some Mobile Consumers Want Better CX
MEDIAPOST
July 12, 2018
Will The Full-Employment Economy Be Another Nail In Retail's Coffin?
FORBES
July 12, 2018
How AI is Impacting the Voice of the Customer Landscape
CMSWIRE
July 04, 2018
Brand reputation hangs in the balance with each customer
TNOOZ
July 04, 2018
Across Demographics and Countries, Customers Are Losing Patience
BRANDCHANNEL
June 26, 2018
For Many Shoppers, Consistency Is Key
EMARKETER
June 26, 2018
Customer experience: the key to UK bank branch survival
FINANCIAL TIMES ADVISER
June 20, 2018
Customer experience is ‘tipping point’ for choosing a brand
CHAIN STORE AGE
May 24, 2018
What Insurers Can Gain through Improved Customer and Employee Experience
INSURANCE INNOVATION REPORTER
May 16, 2018
Medallia Launches Digital Partner Program
DESTINATIONCRM
May 16, 2018
Medallia Integrates Facebook, Salesforce, Adds AI to Experience Cloud
DMNEWS
May 15, 2018
CFO’s Tech Companies to Watch 2018: Major Disruptors
CFO
April 17, 2018
GDPR: What it Means for Customer Experience
CUSTOMER EXPERIENCE MAGAZINE
April 16, 2018
A Tour of Medallia’s New San Mateo Office
OFFICE LOVIN'
March 27, 2018
Medallia: Prioritizing Customer Experience
CIO REVIEW
March 22, 2018
Best Western Managers’ Social Savvy Drives Satisfaction
MKTG INSIGHT
March 19, 2018
Customer feedback leads to real-time improvements at Benefit Cosmetics
STORES MAGAZINE
March 16, 2018
Urban Outfitters Leverages Medallia To Apply Learnings that Enhance the Customer Experience
LOYALTY360
March 09, 2018
Move over Millennials, there’s a new customer in town – meet ‘Generation Z’
RETAIL SECTOR
March 05, 2018
Report finds feedback driven strategies are 60% more effective in improving CX
MARKETING MAGAZINE
March 01, 2018
Customer Experience Predictions to Help Companies Win in 2018
LOYALTY360
February 27, 2018
These 5 Austin companies are hiring like crazy
BUILT IN AUSTIN
February 22, 2018
Voice of the Customer: 8 Tips to Win Executive Buy-in
CMSWIRE
January 26, 2018
3 ways insurers can avoid a customer experience crisis during a disaster
PROPERTY CASUALTY 360
January 26, 2018
How to survive and thrive in the retail jungle
THE RETAILER
January 25, 2018
Video: Medallia CFO on the value of customer experience data
FINANCIAL DIRECTOR
January 18, 2018
Global Influence Mixes With Local Expertise at Medallia's Silicon Valley Office By M Moser
INTERIOR DESIGN
January 11, 2018
How Best Western’s Tech Investments are Redefining Customer Engagement
HOSPITALITY TECHNOLOGY
December 21, 2017
3 Ways to Build Millennial Brand Advocates
TOTAL RETAIL
December 21, 2017
6 Hospitality Tech Predictions for 2018
HOSPITALITY TECHNOLOGY
December 18, 2017
The Future of Customer Experience Revolves Around Mobile
LOYALTY360
December 14, 2017
15 Technology Companies to Watch in 2018
FORBES
December 12, 2017
Zurich turns to the cloud
INSURANCE BUSINESS
November 29, 2017
Six Digital Hospitality Trends for 2018
LODGING MAGAZINE
November 24, 2017
Competing with, not against, Amazon is the only solution for Aussie retailers
MUMBRELLA
November 22, 2017
Amy Pressman: ‘The really disruptive companies are ingesting a tonne of data from customers’
LSE BUSINESS REVIEW
November 08, 2017
Medallia Updates Text Analytics
DESTINATIONCRM
November 06, 2017
Three ways to use customer referrals to amplify your marketing
TNOOZ
November 03, 2017
15 women who founded $1 billion startups
CNN
October 26, 2017
3 steps to drive change in the B2B customer experience
GASWORLD
October 19, 2017
Medallia Integrates Medallia for Digital with Its Experience Cloud
DESTINATIONCRM
October 18, 2017
Customer engagement is the key to success for utilities
UTILITY WEEK
October 17, 2017
Sam's Club is reimagining the customer experience
RETAIL LEADER
October 11, 2017
Customer experience bills pose hidden risks for citizens
NEXTGOV
October 04, 2017
3 Retail Practices to Thrive, Not Just Survive
CIO REVIEW
September 22, 2017
Customer engagement is a boardroom issue
MY CUSTOMER
September 15, 2017
Personalized Engagement Is Key to Stellar Customer Service in the Sharing Economy
HOSPITALITY TECHNOLOGY
August 28, 2017
VA uses surveys to improve service to veterans
FEDERAL NEWS RADIO
August 22, 2017
How VA Turns Survey Data into Better Veteran Health Care
NEXTGOV
August 07, 2017
Impactful employee engagement helps boost customer engagement, brand loyalty
LOYALTY360
July 11, 2017
Forbes Cloud 100: Meet The Hottest Companies In Cloud Computing For 2017
FORBES
June 29, 2017
Four ways to engage guests on social media
TNOOZ
June 09, 2017
How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement
FORBES
May 16, 2017
Retailers Have Long Feared Showroomers. Maybe They Should Love Them Instead
FORBES
May 11, 2017
4 Keys to a Successful Customer Experience Operating Model
CMSWIRE
April 21, 2017
Medallia Unveils Experience Cloud
DESTINATIONCRM
April 04, 2017
The Dreaded Return: Are Retailers Missing A Big Opportunity?
RETAIL TOUCHPOINTS
April 03, 2017
VA Experiments with Real-Time Dashboard of Vets' Feedback
NEXTGOV
January 03, 2017
A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works
HARVARD BUSINESS REVIEW
December 17, 2016
Tech can reshape the U.S. Peace Corps and bridge political divides
TECHCRUNCH
December 01, 2016
Scaling Transformation
TD MAGAZINE
December 01, 2016
Lessons From the Silicon Valley Fast Lane
TD MAGAZINE
October 25, 2016
The 2017 Wealthfront Career-Launching Companies List
WEALTHFRONT
October 24, 2016
Medallia acquires Israeli SaaS co Kampyle
GLOBES
October 24, 2016
Medallia Acquires Kampyle to Better Capture Customer Feedback
SMART CUSTOMER SERVICE
October 20, 2016
Medallia Buys Customer Feedback Analytics Startup Kampyle
WALL STREET JOURNAL
October 20, 2016
Medallia Acquires Kampyle for Its Voice of the Customer Capabilities, Launches Medallia Digital
DESTINATIONCRM
October 11, 2016
Medallia Expands Its Integrations
DESTINATIONCRM
October 11, 2016
Customer Loyalty Isn’t What It Used to Be
STRATEGY+BUSINESS
September 07, 2016
Forbes Cloud 100: Meet The Private Companies Leading Cloud Computing In 2016
FORBES
September 07, 2016
Real-Time Customer Engagement the Goal for MassMutual Life Insurance
LOYALTY360
August 29, 2016
MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans
PR NEWSWIRE
August 25, 2016
Listen to Your Employees, Not Just Your Customers
HARVARD BUSINESS REVIEW
August 15, 2016
Listen to Your Employees, Not Just Your Customers
HARVARD BUSINESS REVIEW
August 04, 2016
Airbnb on the Keys to Innovative CX
POWERFUL CONVERSATIONS
June 01, 2016
How Company Culture Impacts Day-to-Day Behavior
LOYALTY360
May 23, 2016
Are You Making the Best Use of Customer Feedback?
FORTUNE
April 15, 2016
Amy Pressman of Medallia: Bored by ‘Yes,’ Inspired by ‘No’
THE NEW YORK TIMES
April 09, 2016
Entrepreneurs on How They Handle Stress to Stay Focused on Success
INC.
April 04, 2016
Customer Experience and the Unexploited Profit Opportunity
THE FINANCIAL BRAND
April 01, 2016
Who Is the Mythical Millennial Consumer?
LOYALTY360
February 16, 2016
The Business Impact of Social Media
HOTEL BUSINESS REVIEW
December 22, 2015
kate spade new york Amplifies Customer Experience In-store and Online
LOYALTY360
December 19, 2015
NEW UNICORNS: The 42 Startups that Grew to Be Worth Billions in 2015
BUSINESS INSIDER
December 16, 2015
Vail Resorts Boosts Customer Experience through Medallia Partnership
LOYALTY360
December 15, 2015
Vail Resorts Captures Actionable Customer Insights with CEM Platform
HOSPITALITY TECHNOLOGY
December 15, 2015
The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline
RETAIL TOUCHPOINTS
December 12, 2015
The Employee Rulebook Trap (or, The Difference Between Taxis and Uber)
LOYALTY360
December 01, 2015
2015: The Year of Investing in Entrepreneurial Women
INC.
November 23, 2015
Brands Need Highly Integrated Technology to Simplify Customer Engagement
LOYALTY360
November 15, 2015
All Fear "Uberization"
BANKING EXCHANGE
November 09, 2015
Millennials Make Banking Decisions Based on Overall Customer Experience
LOYALTY360
October 23, 2015
Delta Testing New Customer Survey System for Quicker Fixes
ATLANTA JOURNAL-CONSTITUTION
October 14, 2015
These Four Tech Unicorns Could Reshape Their Industries
FORBES
October 12, 2015
Meet Medallia - Enterprise Unicorn
BLOOMBERG
October 02, 2015
The Secret to an Ideal Workplace Culture
TIME
October 02, 2015
A Great Customer Experience Isn’t Something You Can Script
ASU CAREY SCHOOL OF BUSINESS
September 25, 2015
Customer Experience Evaluations Show Cultural Bias
EHOTELIER
September 17, 2015
PenFed Elevates Customer Experience with an Assist from Medallia
LOYALTY360
September 08, 2015
New Generation Wants a Fresh Banking Experience
RACONTEUR
August 07, 2015
Brands Take Backseat in Online Responses
HOTELS NEWS NOW
July 23, 2015
Medallia Wants to Build Customer Experience into the DNA of Global Companies
LOYALTY 360
July 21, 2015
Medallia's Valuation Tops $1B in Latest Round
DOW JONES VENTURE WIRE
July 21, 2015
Medallia Announces Unicorn Status With $150 Million Funding Round
SAN JOSE MERCURY NEWS
July 21, 2015
Sequoia May Be Worried About a Bubble, But It Just Led $150M Funding of New Unicorn Medallia
SILICON VALLEY BUSINESS JOURNAL
July 21, 2015
Medallia, a Specialist in Customer Experience Management, Raises $150 Million
FORTUNE
July 21, 2015
Medallia’s Valuation Tops $1 Billion in Latest Round
WALL STREET JOURNAL
July 21, 2015
Medallia Becomes A Tech Unicorn, Via $150 Million Venture Round
FORBES
July 21, 2015
Medallia Gets $150M from CXM Believers
CMS WIRE
July 21, 2015
Medallia Lands a Whopping $150M to Help Companies Keep Customers Happy
VENTUREBEAT
July 21, 2015
Customer Experience Management Platform Medallia Raises $150M From Sequoia
TECHCRUNCH
July 06, 2015
Medallia Appoints Mike Kourey as CFO
CUSTOMER EXPERIENCE REPORT
June 25, 2015
How a Great Customer Experience Is Really Delivered
AMERICAN BANKER
May 08, 2015
Medallia and Deloitte Digital Join Hands to Drive Customer Experience Transformations
MARTECH ADVISOR
April 30, 2015
Driving Bank Earnings Growth Through Customer Experience
WHICH 50
April 29, 2015
5 Ways to Be More Engaging on Social Media
HOTELNEWSNOW
April 15, 2015
Medallia Partners with Leading Thinker Fred Reichheld
DESTINATION CRM
April 15, 2015
Medallia Partners with NPS Inventor Fred Reichheld
CUSTOMER EXPERIENCE REPORT
April 01, 2015
For Best Western, Social Engagement Boosts Occupancy Rates
1TO1 MEDIA
March 25, 2015
Hotel Study Says Firms Should Respond to Online Reviews
ARIZONA REPUBLIC
March 24, 2015
Social Media Boosts Hotel Occupancy
HOTEL MANAGEMENT
March 23, 2015
Medallia Study Finds Hotels That Respond to Social Media Reviews Grow Occupancy Rates Faster Than Social Media Laggards
CUSTOMER EXPERIENCE REPORT
March 19, 2015
When Best Western Engages With Reviews, Its Occupancy Spikes
TNOOZ
March 19, 2015
Medallia: Responding to Social Media Boosts Occupancy
HOTELS MAGAZINE (PAYWALL)
March 02, 2015
The 2015 CRM Service Leaders: Enterprise Feedback Management
CRM MAGAZINE
March 01, 2015
Why It's Okay to Ignore Your Boss
FORTUNE
February 10, 2015
Upstart 100: Borge Hald — Medallia
UPSTART BUSINESS JOURNAL
February 10, 2015
A View of the Client in Real Time
EL CRONISTA (IN SPANISH)
February 08, 2015
Why Networking Means Zilch If You Don't Know Yourself
FORTUNE
January 30, 2015
Extending Enterprise Systems for a More Positive Customer Experience
KNOWLEDGE MANAGEMENT WORLD
January 28, 2015
There's No Such Thing as an Ex-Employee
FORTUNE
January 24, 2015
Jasen Lew of Medallia: The Year Customer Experience Management Comes to SMBs
SMALL BUSINESS TRENDS
January 23, 2015
Medallia Resolves to Prevent Recurring Customer Problems
CMS WIRE
January 23, 2015
New Boost To Enable Employees To Close Customer Feedback Loop
ENGAGE CUSTOMER
January 21, 2015
Medallia Releases Resolve to Help Companies Pinpoint Pain Points
DESTINATION CRM
January 15, 2015
Predictions For Customer Engagement And Experience In 2015
ENGAGE CUSTOMER
January 15, 2015
The customer experience tech and trends that will define 2015
MYCUSTOMER
December 29, 2014
'New Finance' Redefines What's Possible
AMERICAN BANKER
December 26, 2014
The Year That Will Be: Predictions for Customer Experience in 2015
LOYALTY 360
December 19, 2014
The Bloomberg Advantage: Medallia President Pressman, CEO Hald
BLOOMBERG
December 17, 2014
Closing the Loop with Customers: CX Leaders Have a Bias to ACT
CUSTOMERTHINK
December 15, 2014
Customer Experience Management: The Trends That Defined 2014
MYCUSTOMER
November 24, 2014
What Hotels Need to Do to Ensure a Consistent Guest Experience From Contact Centers Through to the Properties
CUSTOMER EXPERIENCE REPORT
November 20, 2014
How to Make Your Employees Happier, Healthier and More Productive
FAST COMPANY
November 18, 2014
How Amazon and Other Top Companies Keep Their Customers in Focus
FAST COMPANY
November 11, 2014
Outrigger Resorts scores high on guest experience survey among upscale U.S. hotels
PACIFIC BUSINESS NEWS
November 08, 2014
People power: turning customer experience into a marketing tool
THE GUARDIAN
November 04, 2014
Top Employee Perks and What's Coming (Part 2)
4HOTELIERS.COM
October 14, 2014
Social Media User Ratings & Rankings Matter: Just Ask #1 Ranked Hampton Inn & Suites
CUSTOMER EXPERIENCE REPORT
October 14, 2014
Social marketing success begins with a strategy
SMART BLOGS
October 10, 2014
The One Answer You Should Never Give in an Interview
HUFFINGTON POST
September 30, 2014
Seniors on the Go: Hotel customer service: Who's best?
CHICAGO TRIBUNE
September 26, 2014
Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia
ADRIAN SWINSCOE BLOG
September 25, 2014
Park Hyatt, Omni, Outrigger Top List of America's Best-Performing Hotels, Medallia Report Finds
BUSINESS WEEK
September 22, 2014
How to Hire a Great Engineering Manager
VENTURE BEAT
September 04, 2014
The global talent crunch
FORTUNE.COM
September 04, 2014
12 Entrepreneurs Share the Best Advice They Received From a Teacher
FAST COMPANY
August 24, 2014
How can a business best manage and make use of customer feedback? The voice of the customer is the voice of reason
TECHRADAR.PRO
August 18, 2014
Another $50m for New TNS Partner Medallia
MRWEB
August 18, 2014
Sequoia Keeps Medallia to Itself, Adding $50 Million in Another Solo Round
WALL STREET JOURNAL BLOGS
August 18, 2014
Sequoia ponies up another $50M so Medallia can listen to more customers
VENTURE BEAT
August 18, 2014
TNS and Medallia Link for New CEM Approach
MRWEB
August 18, 2014
Medallia Gets Sequoia Infusion To Decode Customer Views
FORBES.COM
August 18, 2014
Put Your Customers First Or Perish, Seriously
TECHCRUNCH
August 11, 2014
Retailers Take Control Of The Path To Purchase With New Technologies
RETAIL TOUCHPOINTS
August 05, 2014
Scientist finds satisfied customers spend more than double unhappy ones
UPSTART BUSINESS JOURNAL
August 03, 2014
3 Steps Toward the Future of Customer Experience
VENTURE BEAT
August 01, 2014
The Value of Customer Experience, Quantified
HARVARD BUSINESS REVIEW, HBR BLOG
July 26, 2014
7-Eleven & Medallia to open up on how to create fierce customer loyalty
VENTURE BEAT
July 21, 2014
Finding Needles in Haystacks
HR EXECUTIVE ONLINE
July 15, 2014
Medallia – Helping to Enhance Your Member Experience
HEALTHQUEST BLOG
July 11, 2014
Tommy Bahama Collects Real-Time Feedback With Medallia
RETAIL TOUCHPOINTS
July 01, 2014
Mercedes-Benz CEO: Customer Experience is the Brand
LOYALTY 360
June 30, 2014
Five Best Practices for Customer Experience Management Programs
IT BUSINESS EDGE
June 29, 2014
Using Feedback — Internally and Externally — to Enhance the Customer and Employee Experiences
IDC
May 27, 2014
Should You Hire Experienced Candidates or Train Inexperienced Ones?
TECH COCKTAIL
May 23, 2014
Q&A: Medallia CEO Borge Hald on gauging customer sentiment
SAN JOSE MERCURY NEWS
May 23, 2014
Reference-Check Your Future Boss
HBR BLOG
May 22, 2014
Speed of Mobile Feedback from Customers is Increasing
LOYALTY 360
May 20, 2014
Why Knowledge is Power When it Comes to Attrition
CLUB SOLUTIONS
May 20, 2014
Best Western sees 76% more reviews with TripAdvisor and Medallia partnership
HOTELMARKETING.COM
May 19, 2014
Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards
HILTON
May 19, 2014
Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards
HILTON
May 09, 2014
Technology that helps you close the loop
NET PROMOTER SYSTEM BLOG
May 09, 2014
Verizon Selects Medallia to Manage Customer Experience
TMC NET
May 05, 2014
Q&A: Drew Bell, Director of Store Operations, Tommy Bahama
LOYALTY 360
May 04, 2014
Perks that work, and those that hinder
MY JOURNAL COURIER
April 30, 2014
Tommy Bahama Chooses Medallia to Expand Guest Experience Management Program
WALL STREET JOURNAL
April 21, 2014
Medallia Embeds Customer Into Business Conversations
CMS WIRE
April 09, 2014
Started from the Bottom: Startups Court Student Talent
COLUMBIA SPECTATOR
March 29, 2014
Start-Up Confidential: If Sequoia Is In Your Future, Read This
FORBES.COM
March 27, 2014
Inside Sequoia Capital: Silicon Valley's Innovation Factory
FORBES.COM
March 25, 2014
SXSW 2014: A Humanitarian Guerrilla Marketing Lesson For Startups
FORBES.COM
March 10, 2014
Marketing Creep: Stop Lurking and Just Listen
CMS WIRE
March 10, 2014
Silicon Valley Firm Outfitting Homeless With SXSW Swag
CBS
March 09, 2014
SXSW Swag for the Homeless
WALL STREET JOURNAL
March 09, 2014
Swag for Good: Startup Nabs SXSW Freebies for the Homeless
MASHABLE
February 27, 2014
Mobile Steers Multichannel Marketing
DM NEWS
February 24, 2014
How To Unify Customers In The Telecoms Sector
ENGAGE CUSTOMER
February 24, 2014
CRM Watchlist 2014 winners: Customer Engagement
ZDNET
February 19, 2014
13 Of The Coolest Corporate Perks In America
BUSINESS INSIDER
February 19, 2014
The Most Popular Employee Perks of 2014
FORBES.COM
February 18, 2014
Medallia Announces Experience 2014, Annual CEM Leadership Conference, May 14 to 16
MARKET WATCH
February 13, 2014
Good engineering managers aren’t just hard to find — they don’t exist
VENTURE BEAT
January 23, 2014
How to Use VOC to Create Fitness Fans for Life
CUSTOMERS.COM
January 23, 2014
TMC Announces 2014 CUSTOMER Product of the Year Award Winners - Medallia Promote is a Winner
TMC.NET
January 22, 2014
Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program
BLOOMBERG BUSINESSWEEK
January 17, 2014
The Right Way to Answer “What’s Your Greatest Weakness?”
HBR BLOG
January 14, 2014
Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth
WSJ MARKETWATCH
January 13, 2014
And the winners of the CRM Watchlist 2014 are....
ZDNET
January 04, 2014
Medallia’s Amy Pressman On Extracting Value From Investors
TECHCRUNCH
December 31, 2013
KM Past and Future: It's About the Customer
KM WORLD
December 30, 2013
Medallia’s Amy Pressman and Sequoia’s Doug Leone On Bootstrapping and Vetting Investors
TECHCRUNCH
December 26, 2013
How to improve customer experience
BIZREPORT.COM
December 17, 2013
Four Customer Experience Management Predictions for 2014
RETAILCUSTOMEREXPERIENCE.COM
December 15, 2013
Four Customer Experience Predictions for 2014
CUSTOMER THINK
December 12, 2013
Medallia Promote Wins Silver Medal for Best New Product of the Year
BEST IN BIZ
December 10, 2013
Medallia Customer Intuit Wins Customer Experience Excellence Award
SAN JOSE MERCURY NEWS
November 27, 2013
Beyond Black Friday: Holiday Shopping Could Cost Retailers Billions
CUSTOMERTHINK
November 25, 2013
Why travel suppliers should 'spy' on their customers
USA TODAY
November 25, 2013
MGM Selects Medallia for CX Partner
LOYALTY IP
November 13, 2013
Medallia: Improve the B2B Customer Experience
MARKETING TECHNOLOGY BLOG
November 12, 2013
Medallia Expands Offering for Business-to-Business Companies With 360-Degree Account Management Reporting
SAN JOSE MERCURY NEWS
November 12, 2013
Western hotels cater to Chinese, now the biggest travel spenders
THE SEATTLE TIMES
November 12, 2013
Your Customers and Employees are Going Mobile. Are you?
INTERNATIONALBANKER.COM
November 11, 2013
How Individual Hotel Locations Can Monitor Competition to Win in Local Markets
HOTELEXECUTIVE.COM
November 11, 2013
Welcome, in Mandarin
THE NEW YORK TIMES
November 08, 2013
Are Online Reviews the Next Generation of Guest Satisfaction?
HOTELEXECUTIVE.COM
November 07, 2013
Harvest Customer Intelligence Through Smart Surveying
CRM BUYER
October 30, 2013
Операторы вспомнили о качестве связи перед отменой "мобильного рабства"
РБК DAILY
October 24, 2013
Thought Leaders in Mobile and Social Interview With Borge Hald, CEO of Medallia
ONE MILLION BY ONE MILLION
October 24, 2013
Medallia launches customer experience management app for iOS, Android
FIERCEMOBILEIT
October 22, 2013
Enhancing the Customer Experience with Blue Water at Four Seasons Hotels and Resorts
LOYALTY360
October 14, 2013
The Key to Retain
CLUB SOLUTIONS MAGAZINE
October 08, 2013
Why the Debate About Twitter's Board and Women at the Top in Silicon Valley Is a Healthy One
THE HUFFINGTON POST
September 16, 2013
Concierge of the Beach, Also is a Lifesaver
NWF DAILY NEWS
September 13, 2013
Using Governance to Improve Customer Experience
RETAIL TOUCHPOINTS
September 02, 2013
Analyzing Data to Enable Real-Time Response
TMC.NET
August 07, 2013
Lego Boosts Sales And Brand Loyalty with Revamped Marketing Strategy
WWW.RETAILTOUCHPOINTS.COM
July 23, 2013
At Hotels New Ideas Mix With the Tried and True
WWW.NYTIMES.COM
July 12, 2013
Gold's Gym Pumps Up Results With A Customer-Centric Culture
LOYALTY360.ORG
July 03, 2013
Medallia Expands European Presence Due to Customer Demand
LOYALTY360.ORG
July 02, 2013
Advanced Technology Solutions Drive the Evolution of Collaborative Voice of the Customer Programs
CRM EXCHANGE
June 17, 2013
AAHOA: The Campaign to Tell a Better Story
WWW.AMG.BIZ
June 14, 2013
1to1 Media: Calculating the Contact Center's IQ
WWW.1TO1MEDIA.COM
May 24, 2013
CustomerThink: Medallia-CX Success Driven by Leadership and Action; Mobile Feedback Growing
WWW.CUSTOMERTHINK.COM
May 20, 2013
Silicon Valley Biz Journal: Great businesses lean forward respond fast
WWW.BIZJOURNALS.COM
May 13, 2013
CSHP: Medallia Brings Big Data Analytics to Customer Experience Management
CSIHP.COM
May 08, 2013
Hospitality Technology: Website Design for Modern Travelers
HOSPITALITYTECHNOLOGY.EDGL.COM
May 08, 2013
HuffingtonPost: Love and Startups
WWW.HUFFINGTONPOST.COM
May 06, 2013
CMSWire: Journey Mapping Helps Organize Around Your Customers
WWW.CMSWIRE.COM
April 30, 2013
TechTargert: Seeking treasure from social media tracking? Follow the customer
SEARCHBUSINESSANALYTICS.TECHTARGET.COM
April 17, 2013
Hotel Online: Permission to Say No? Permission Denied.
WWW.HOTEL-ONLINE.COM
April 10, 2013
Trend Spotting: Love and Startups
WWW.WOMEN2.COM
April 01, 2013
Loyalty360: Medallia TripAdvisor Partnership Focuses on Guest Reviews
LOYALTY360.ORG
April 01, 2013
1to1 Media: Calculating the Customer's True Loyalty Score
WWW.1TO1MEDIA.COM
March 06, 2013
Case In Brief: Gold’s Gym Raises the Bar in Customer Service
www.1to1media.com
February 28, 2013
Computer World: Analytics Boost Social Marketing Efforts
WWW.COMPUTERWORLD.COM.AU
February 27, 2013
1to1 Media: 5 Steps Toward Social Care
WWW.1TO1MEDIA.COM
February 22, 2013
The Sydney Morning Herald: Telstra Customer Satisfaction
WWW.SMH.COM.AU
February 15, 2013
E-Tid: Hotel Survey Reveals Rise of Social Media
WWW.E-TID.COM
February 12, 2013
Solution Providers for Retail: Shifting from Transaction to Interaction
WWW.SOLUTIONPROVIDERSFORRETAIL.COM
February 08, 2013
Customer Think: Walk in the Shoes of Your Frontline
WWW.CUSTOMERTHINK.COM
February 06, 2013
DMNews: Marketing Responsibly Online
WWW.DMNEWS.COM
January 18, 2013
Social CRM: The Customer Experience Challenge Met: Medallia
TINYURL.COM
January 15, 2013
Retail Touch Points: Medallia Launches Retail Social Feedback
TINYURL.COM
January 10, 2013
CMSWire: Text Analytics: What are They Why are They Important to CXM
TINYURL.COM
January 07, 2013
Social CRM: CRM Watchlist 2013: It all starts…now. The Finalists
TINYURL.COM
January 03, 2013
Customer Think: Predictions for Customer Experience Management in 2013
TINYURL.COM
January 02, 2013
Data Informed: Medallia Uses Big Data Analytics to Monitor Customer Experience
TINYURL.COM
December 18, 2012
Investor's Business Daily: Hostess Reminds CEOs-Invest In Branding
TINYURL.COM
December 12, 2012
CustomerThink.com: Five Customer Experience Mistakes to Avoid this Holiday Season
TINYURL.COM
December 05, 2012
MyCustomer.com: Medallia Expands into Europe with UK Office
TINYURL.COM
November 09, 2012
Customer Think: Best of CRM: Week of November 9th
TINYURL.COM
November 05, 2012
SemanticWeb.com: Text and Sentiment Analytics Team In Servicing The Customer Experience
TINYURL.COM
November 02, 2012
Destination CRM: Medallia Adds Sentiment Analysis to Text Analytics Platform
TINYURL.COM
November 02, 2012
1to1 Media: Weekly News Roundup
TINYURL.COM
November 01, 2012
Customer Think: CRM Analyst Throws Down Gauntlet
TINYURL.COM
November 01, 2012
ZDNet: Now You're All Customer Experience Huh? Prove it!
TINYURL.COM
October 29, 2012
Argyle Conversations: Borge Hald CEO of Medallia
https://medallia.com/
September 26, 2012
TechCrunch: CEM And Analytics SaaS Company Medallia Raises $35M From Sequoia
TECHCRUNCH.COM
September 26, 2012
Wall Street Journal: Medallia Aims to Improve Service at Big Companies With $35M From Sequoia
BLOGS.WSJ.COM
January 26, 2012
loyalty360: Creating a Customer Centric Culture
WWW.LOYALTY360.ORG
January 13, 2012
BizReport.com: In 2012 social marketing will shift from monitoring to action
WWW.BIZREPORT.COM
January 13, 2012
HotelNewsNow.com: 5 resolutions for hotel operators in 2012
WWW.HOTELNEWSNOW.COM
January 13, 2012
NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website
NETNEWSLEDGER.COM
December 05, 2011
Information Management mp3: Scratching More than the Surface with Social CRM
WWW.INFORMATION-MANAGEMENT.COM
December 02, 2011
Enterprise Irregulars: Influence and Business
WWW.ENTERPRISEIRREGULARS.COM
December 02, 2011
Examiner: Top Five Tips to Provide Great Customer Service on Black Friday
WWW.EXAMINER.COM
November 07, 2011
MyCustomer: Three ways to operationalise social media feedback
WWW.MYCUSTOMER.COM
November 01, 2011
InformationWeek: How Best Western Listens to Social Media
WWW.INFORMATIONWEEK.COM
October 31, 2011
CNet: CRM Rivals Invest in Social and Cloud
NEWS.CNET.COM
October 24, 2011
MyCustomer: Five Best Practices: Enabling Employees to Create a Customer-centric Culture
WWW.MYCUSTOMER.COM
October 14, 2011
Silicon Angle: Medallia Looks to Mobile Web for Real-Time Location Aware Feedback Loop
SILICONANGLE.COM
October 14, 2011
CMS Wire: Medallia Customer Experience App Going Mobile Supports Voice
WWW.CMSWIRE.COM
October 13, 2011
TMCnet: Medallia Unveils Mobile Feedback Solution for Mobile Communications
WWW.TMCNET.COM
October 13, 2011
Mac News: iPhone iPod Touch & iPad Apps for Oct.13
WWW.MACNEWS.COM
October 13, 2011
Mac News: iPhone iPod Touch & iPad Apps for Oct.13
WWW.MACNEWS.COM
October 10, 2011
Computerworld: Listening to the Voice of the Customer: The Value of VOC Systems
WWW.COMPUTERWORLD.COM
October 06, 2011
CMS Wire: Capturing the Wave: Forrester's View of Enterprise Feedback Management
WWW.CMSWIRE.COM
September 27, 2011
Forrester Research Inc: Enterprise Feedback Management Satisfaction And Loyalty Solutions
BLOGS.FORRESTER.COM
September 09, 2011
MyCustomer.com: Mobile CEM: Best practices for analytics and data collection
WWW.MYCUSTOMER.COM
September 07, 2011
TMC Innovation Labs Award
CALL-CENTER-SERVICES.TMCNET.COM
August 29, 2011
MyCustomer.com: Social media customer experience management: The next big trend?
WWW.MYCUSTOMER.COM
July 01, 2011
MyCustomer.com: Customer Feedback Breakthrough: Time for Text Analytics?
WWW.MYCUSTOMER.COM
June 28, 2011
Retail Solutions Online: How to Ensure Your Relevance With Customers
RETAILSOLUTIONSONLINE.COM
June 10, 2011
1to1 Media: How to Close the Loop With Customers to Drive Business Performance
WWW.1TO1MEDIA.COM
June 08, 2011
MyCustomer.com: The Benefits and Best Practices of a Unified CEM Program
WWW.MYCUSTOMER.COM
June 01, 2011
MyCustomer.com: Integrating CRM and CEM Systems to Manage Your Call Centre
WWW.MYCUSTOMER.COM
May 10, 2011
ThomasNet News: Contact Center Software Captures Real-Time Customer Feedback
NEWS.THOMASNET.COM
May 10, 2011
Call Centre Clinic: Medallia Contact Center Solution Delivers Unified View of Customer Experience
WWW.CALLCENTRECLINIC.COM
May 10, 2011
TMCnet: Unified View of Customer Experience Achievable with Medallia Latest Release
CALLCENTERINFO.TMCNET.COM
May 09, 2011
BeyeNetwork: Text Analytics Adoption Grows by Leaps and Bounds
WWW.B-EYE-NETWORK.COM
April 27, 2011
InsuranceNewsNet.com: Customer Experience Professionals Association Launches
INSURANCENEWSNET.COM
April 13, 2011
MyCustomer.com: Five Ways to Quantify the ROI of Customer Experience Management
WWW.MYCUSTOMER.COM
April 04, 2011
MyCustomer.com: Closed-loop Feedback and Your Customer: What Why and How?
WWW.MYCUSTOMER.COM
March 08, 2011
Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics
WWW.RETAILTOUCHPOINTS.COM
January 07, 2011
DestinationCRM: "Collecting Feedback Makes Cents"
WWW.DESTINATIONCRM.COM
December 16, 2010
One-on-One with Dan Lee
WWW.DASHBOARDINSIGHT.COM
December 07, 2010
DestinationCRM: "Medallia Launches Integrated Text Analytics Solution"
WWW.DESTINATIONCRM.COM
November 16, 2010
TEC blog: Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management
BLOG.TECHNOLOGYEVALUATION.COM
October 14, 2010
TMCnet: Medallia VP Offers Insight Into Using EFM for Employee Feedback
CALLCENTERINFO.TMCNET.COM
September 10, 2010
Destination CRM: The Hospitality Suite
WWW.DESTINATIONCRM.COM
August 26, 2010
BeyeNetwork: Medallia Spotlight
WWW.B-EYE-NETWORK.COM
July 15, 2010
WebMetricsGuru: Medallia Real Time Customer Feedback and Analytics
WWW.WEBMETRICSGURU.COM
July 02, 2010
SF Business Times: Bay Area technology execs married to the job - and each other
SANFRANCISCO.BIZJOURNALS.COM
July 02, 2010
TMCNet: Medallia Web Experience Solution Provides Excellent Capability to Website and E-Commerce Team
WEB-SELF-SERVICE.TMCNET.COM
June 30, 2010
TMCNET: Medallia Unveils Medallia Web Experience Solution
WEB-SELF-SERVICE.TMCNET.COM
June 30, 2010
TechVibes: Website disappointing customers? Medallia will tell you why your site sucks
WWW.TECHVIBES.COM
June 30, 2010
CMSWire.com: Medallia Takes the Mystery Out of Customer Behavior
WWW.CMSWIRE.COM
June 25, 2010
Silicon Valley Business Journal: Medallia Inc. shines at real-time customer feedback
WWW.BIZJOURNALS.COM
June 16, 2010
CNET: Bringing customer intelligence to the iPhone
NEWS.CNET.COM
May 19, 2010
Hotel Managers Forum: "One of the most reliable tools for measuring service quality and feedback"
MANAGERSFORUM.ORG
May 03, 2010
IT Business Edge: Customer Service with an IT Smile
WWW.ITBUSINESSEDGE.COM
April 27, 2010
CMSwire.com: Medallia Adds Advanced Insights to Customer Experience Management Solution
WWW.CMSWIRE.COM
April 16, 2010
Forbes: Bootstrapped SaaS Gains Critical Mass
WWW.FORBES.COM
April 12, 2010
NYTimes.com: Why You Should Fill Out Hotel Surveys
BUCKS.BLOGS.NYTIMES.COM
April 05, 2010
QSRMagazine.com: Panda Express Wants Your Feedback
WWW.QSRMAGAZINE.COM
April 02, 2010
KMWorld: CRM analytics-an array of options
WWW.KMWORLD.COM
April 01, 2010
QSRWeb.com: Panda Express implements Medallia CEM solution
WWW.QSRWEB.COM
April 01, 2010
Chainleader.com: Panda Express Deploys Medallia
WWW.CHAINLEADER.COM
March 31, 2010
HotelNewsNow.com: 5 questions bankers must ask at takeover
WWW.HOTELNEWSNOW.COM
March 16, 2010
Deal Radar 2010: Medallia
WWW.SRAMANAMITRA.COM
March 02, 2010
BI and the Customer Voice: Borge Hald Explains "Customer Intelligence"
WWW.EBIZQ.NET
February 19, 2010
Medallia's clients seek real-time feedback
WWW.BIZJOURNALS.COM
February 15, 2010
Research Magazine
WWW.RESEARCH-LIVE.COM
February 02, 2010
Leveraging The Point of Action Consumer Intelligence
IT.TOOLBOX.COM
January 27, 2010
Lean Six Sigma and Continuous Process Improvement Lean Business "Intelligence"
LEANIMPROVEMENT.WORDPRESS.COM
January 25, 2010
eBizQ: How and why your Consumer Intelligence should be Real Time?
WWW.EBIZQ.NET
December 21, 2009
BNET: Kroger Quarrel With P&G All About Relationships
INDUSTRY.BNET.COM
November 07, 2009
IntoMobile: Medallia adds iPhone to its Enterprise Feedback Management mix
WWW.INTOMOBILE.COM
November 04, 2009
eCommerce Times: The iPhone's China Syndrome
WWW.ECOMMERCETIMES.COM
November 02, 2009
eBizQ: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand
WWW.EBIZQ.NET
November 02, 2009
New iPhone Updates: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand
WWW.NEWIPHONEUPDATES.COM
November 02, 2009
Reuters: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand
WWW.REUTERS.COM
