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ANNOUNCEMENTS IN THE NEWS

Announcements

June 17, 2025

Medallia Expands with New East Coast Headquarters

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May 20, 2025

Medallia Named a Leader in Employee Experience Management Platforms by Independent Research Firm

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June 24, 2025

Medallia Client TransUnion Earns Award for Excellence in Customer Experience

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June 17, 2025

Medallia Expands with New East Coast Headquarters

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May 20, 2025

Medallia Named a Leader in Employee Experience Management Platforms by Independent Research Firm

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May 14, 2025

Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership

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May 1, 2025

Medallia Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms report

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April 30, 2025

Mindful by Medallia Receives FedRAMP Authorization from U.S. Federal Government

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March 25, 2025

Medallia Unveils Vision for Future of Customer Experience and 7 AI-Powered Capabilities

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March 24, 2025

Medallia Announces Carrie Parker as Chief Marketing Officer

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February 19, 2025

Medallia Announces Fabrice Martin as New Chief Product Officer

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January 21, 2025

New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program

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In the news

June 9, 2025

The future of CX and agentic CX – Interview with Sid Banerjee of Medallia

Punk CX Podcast

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June 3, 2025

Pfizer develops CX metric for pharma field reps

Customer Experience Magazine

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June 3, 2025

Capital One makes employee engagement key to CX strategy

Customer Experience Magazine

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May 30, 2025

HSBC puts CX strategy at the heart of global operations

Customer Experience Magazine

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May 28, 2025

The Tariffs Effect: 5 Steps to Turning Disruption into an Opportunity to Strengthen Customer Relationships

DestinationCRM

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May 16, 2025

Medallia/Ipsos report highlights changing nature of customer loyalty

Customer Experience Magazine

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May 7, 2025

Marketers Underestimate How Loyal Customers Are And Don’t Understand What Drives Their Loyalty

Forbes

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May 2, 2025

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown

CX Today

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May 2, 2025

Medallia a leader in Gartner’s Magic Quadrant voice of the customer platforms report

CX Magazine

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May 1, 2025

Why contact centres hold the key to great customer experience in finance

FinExtra

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May 1, 2025

Mindful by Medallia Receives FedRAMP Authorization

Smart Customer Service

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April 30, 2025

From insight to action: Reimagining CX in the age of AI

The AI Journal

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April 30, 2025

Turning Browsers into Buyers

A1 Retail

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March 31, 2025

Medallia unveils vision for future of customer experience and seven AI-powered capabilities

London Connected

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March 31, 2025

Breaking barriers: the ongoing journey towards gender equality in finance

FinExtra

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March 31, 2025

The Inside-Out Blueprint for Customer Experience

CMSWire

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March 31, 2025

Mark Bishof charts a new course for Medallia

Customer Experience Magazine

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March 31, 2025

Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

The Agile Brand Podcast

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March 29, 2025

Top CX & EX Lessons from “Medallia Experience” You Need to Know

Doing CX Right

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March 28, 2025

Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

The Agile Brand Podcast

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March 26, 2025

How Pfizer Is Building Customer Experience From the Inside Out

CMSWire

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March 26, 2025

AI-driven CX: how Medallia is moving beyond surveys to automation

Customer Experience Magazine

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March 25, 2025

Survey Shuffle to AI Shuffle: Medallia Wants to Reshape the CX Deck

CMSWire

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March 25, 2025

Smarter, faster, better: how AI is elevating the customer experience industry

Tech Radar

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March 25, 2025

Medallia announces former American Express, Vericast, Kantar exec Carrie Parker as Chief Marketing Officer

Retail Technology Innovation Hub

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March 22, 2025

The True Cost of Contact Center Turnover (And How to Lower It)

CMSWire

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March 2, 2025

CVS waves bye to locked-up products with 1st-of-its-kind feature, experts say

The US Sun

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February 22, 2025

Medallia unveils Fabrice Martin as new Chief Product Officer

IT Brief

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February 10, 2025

Prioritizing employee well-being to protect patient experience during flu season

Chief Healthcare Executive

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January 29, 2025

Locked shelves inside CVS could soon be a hassle of the past

Yahoo! News

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January 24, 2025

A Look Ahead at CRM in 2025

DestinationCRM

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January 21, 2025

New Look engages Medallia and Higher Oak to deliver a new omnichannel customer experience programme

Retail Times

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January 16, 2025

What Sets a Truly ‘Fintech for Good’ Company Apart From the Rest?

FinTech Times

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January 7, 2025

Medallia appoints new Chairman and CEO

Customer Experience Magazine

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January 7, 2025

Medallia Adds 5 Former Qualtrics Execs, Including New CEO Mark Bishof

CMSWire

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January 7, 2025

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

CX Today

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December 20, 2024

Retail Trends for 2025

A1 Retail

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December 16, 2024

The Psychology Of High Performance And High Expectations

Forbes

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December 5, 2024

What Did You Think of This? Please Leave a Review

The New York Times

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November 21, 2024

How to Leverage “Culture Carriers”

HRO Today

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November 6, 2024

AI’s Role in Transforming Healthcare During the Holiday and Flu Season

Healthcare Business Today

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November 5, 2024

Staying Power: Future-proof your tech career by finding the right role

USA Today

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November 2, 2024

4 Steps To Mitigate Cognitive Overload And Career Stress Before 2025

Forbes

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October 24, 2024

WTF is a Culture Carrier?

Worklife

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September 9, 2024

Dollar General and Dollar Tree need a 'new playbook' to compete with Walmart and Target, analysts say

Quartz

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August 23, 2024

Turns out Gen Z is pretty loyal to brands

Retail Brew

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August 13, 2024

Go Beyond Deals to Win Back-to-School Share of Wallet Through CX

Total Retail

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August 8, 2024

How to navigate the overlap of CX and marketing responsibilities

CX Dive

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July 30, 2024

Navigating crisis using real-time customer feedback

CustomerTHINK

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July 23, 2024

Medallia client Prudential Financial earns customer experience programme award

London Connected

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July 23, 2024

How the CrowdStrike Software Failure and Outage Disrupted CX

CMSWire

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July 18, 2024

Customers enjoy social media shopping despite overwhelming ads

CX Dive

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July 17, 2024

Medallia client Prudential Financial earns customer experience programme award

Directors Club

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July 17, 2024

Medallia client Prudential Financial earns customer experience programme award

Business Mondays

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June 24, 2024

Medallia named strong performer in Forrester Wave report

Channel Life UK

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June 22, 2024

Medallia Experience ’24 World Tour comes to London on 9 October

London Daily News

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May 30, 2024

Medallia named leader in Forrester Wave for text analytics

IT Brief

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May 30, 2024

Navigating through uncertain waters – the role of the contact centre and CX in a period of geopolitical and economic change

CXFO

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May 26, 2024

Virgin Atlantic recognised for customer experience excellence with Medallia and Kantar programme

London Daily News

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May 24, 2024

Virgin Atlantic Recognised For Customer Experience Excellence With Medallia And Kantar Programme

Business Mondays

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May 24, 2024

Virgin Atlantic recognised for CX excellence with Medallia and Kantar programme

Directors Club

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May 23, 2024

Virgin Atlantic awarded the “Best Use of Customer Insight” accolade with Medallia and Kantar Program

Travel Daily News

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May 22, 2024

Medallia Ideas Enables VIA University College to Launch Innovation Incubator, Increasing Student Engagement and Problem Solving

London Connected

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May 22, 2024

Medallia Ideas enables VIA University College to launch innovation incubator, increasing student engagement and problem solving

UK Tech News

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May 16, 2024

Medallia named top performer in Digital Marketing Analytics report by SPARK Matrix

London Connected

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May 9, 2024

What Global Brands Get Wrong About the Customer Experience

Customer Think

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May 1, 2024

FCA Reveals 1.87 Million Complaints in H2 2023, Where Does This Leave Financial Firms?

FINTECH TIMES

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April 29, 2024

Personalization Plateau: Few Brands Deliver Highly Personalized Experiences

CMSWIRE

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April 20, 2024

How Unstructured Feedback Can Unlock Better Patient Experiences

HEALTHCARE BUSINESS JOURNAL

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April 20, 2024

Revealed: The Missing Puzzle Piece in Employee Engagement Strategies

HR DIRECTOR

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March 31, 2024

Is the insurance sector risking over-reliance on artificial intelligence - part 1

FINTECH TIMES

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March 27, 2024

Spring Trend Predictions

A1 RETAIL

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March 24, 2024

The Customer Experience That Attracts, Retains And Grows Customer Relationships

FORBES

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March 19, 2024

Using AI Responsibly to Enhance the Customer Experience with Joe Tyrrell

AMAZING BUSINESS RADIO

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March 19, 2024

Workforce cohort outlines specific ‘blueprint’ for civil service reform

FEDERAL NEWS NETWORK

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March 13, 2024

Medallia Appoints New Chief Revenue Officer

CX SCOOP

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March 12, 2024

Medallia Announces Ben Brewer As New Chief Revenue Officer

MARTECH360

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February 29, 2024

Rethink and Recognize This National Employee Appreciation Day

SPICEWORKS

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February 28, 2024

Why Organizations Benefit by Embracing CX and EX Synergy

CMSWire

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February 22, 2024

Customer Journey Orchestration: Features, Examples, & Predictions

CX Today

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February 19, 2024

The Personalization Paradox: Consumer Willingness Versus Industry Performance

CX Scoop

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February 16, 2024

AI News from Slack, Otter.ai, Medallia and Conversica

No Jitter

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February 16, 2024

Hotel guests willing to pay more for personalisation

Hotel Management

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February 16, 2024

The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia

Customer Think

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February 15, 2024

61% of consumers will spend more for personalized experiences

Hotel Management

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February 15, 2024

Medallia: 61% of consumers willing to spend more for personalized experiences

Hotel Business

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February 14, 2024

Activating your employees for better business outcomes

CX Journey

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February 13, 2024

Medallia commits to Net Zero by 2040

London Connected

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February 13, 2024

Medallia launches four breakthrough AI innovations

Business in the News

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February 12, 2024

Medallia launches 4 generative AI tools as ‘human in the loop’ investments grow

Customer Experience Dive

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February 12, 2024

Medallia unveils AI product innovations at Experience '24 conference

Ecommerce News

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February 12, 2024

The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia

Punk CX Podcast

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February 9, 2024

Medallia announcements at its annual conference – Experience ‘24

Customer Experience Magazine

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February 8, 2024

AI-powered martech releases and news: Feb. 8

MarTech

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February 7, 2024

Medallia Experience '24 Conference Introduces New AI-Supported CX

CMSWire

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February 7, 2024

Medallia Launches 4 Breakthrough AI Innovations

CMSWire

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February 7, 2024

Medallia Presents Four Cutting-Edge AI Innovations

CX Scoop

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February 6, 2024

Medallia Adds AI to Experience Cloud

Smart Customer Service

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February 6, 2024

Medallia launches quartet of AI capabilities and introduces AI governance Council

Enterprise Times

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February 6, 2024

Medallia makes Net Zero pledge and turns to wind power

Enterprise Times

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February 6, 2024

Medallia’s Latest AI Innovations Promise Premium Personalization

CX Today

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January 31, 2024

PTSB, Ireland’s oldest retail bank, combines EX and CX to ensure ‘consistency of behavior’

Diginomica

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January 24, 2024

The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer

FinExtra

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January 18, 2024

When It Comes to Customer Experiences, When AI Speaks, Businesses Listen

PYMNTS

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January 11, 2024

How to Design AI in sector predictions for 2024 Experience for Empathetic Conversation

TechInformed

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January 10, 2024

How to Design Employee Experience for Empathetic Conversation

HR Director

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January 3, 2024

Hi-tech or high touch? AI ranks among banking’s most critical questions for 2024

BAI Banking Solutions

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December 18, 2023

15 Customer Experience Predictions For 2024

Forbes

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December 15, 2023

Why holiday catering matters to growth-minded restaurants

QSR

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December 12, 2023

On the front lines of customer service in government

Workflow Magazine

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December 8, 2023

4 strategies to boost hotel staff engagement during the holiday travel season

Hotel Dive

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December 5, 2023

Why Contact Center Engagement Needs to Be a Top Priority This Holiday Season

DestinationCRM

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November 22, 2023

Developing brand loyalty when you’re new in autos

Just Auto

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November 8, 2023

Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase With Medallia

CMSWire

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November 2, 2023

Medallia – Reforming the energy sector: Adopting a customer-centric approach

Energy and Sustainability Solutions Magazine

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November 1, 2023

Energizing the CX

Contact Center Pipeline

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October 24, 2023

Lowell leverages Medallia to better understand and support customers in challenging economic climate

Financial IT

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October 24, 2023

Lowell turns to Medallia to improve customer feedback loop

Enterprise Times

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October 24, 2023

Ordering Channels and Preferences Have Shifted: How Restaurants Can Win The Customer

Modern Restaurant Management

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October 19, 2023

Medallia Announces Simonetta Turek as New Chief Product Officer

CMSWire

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October 19, 2023

Medallia hires new Chief Product Officer

Enterprise Times

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October 10, 2023

How banks can lead from the front with digital | ABA Banking Journal

ABA Banking Journal

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September 29, 2023

How Technology Can Help Enterprise Leaders Improve Employee Wellbeing

HCM Technology Report

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September 14, 2023

The value of personalisation to today’s Finserv customer

FinExtra

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August 26, 2023

Reconciling tradition with technology: Augmenting the human experience in financial services

Finance Derivative

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August 14, 2023

Early holiday shopping has arrived for avid Christmas decorators

MSN

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August 14, 2023

Forget Black Friday: The holiday shopping season starts now

Axios

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August 1, 2023

How AI Can Help Employers Address and Prevent Rage Applying

SpiceWorks

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July 24, 2023

The Gen Z customer experience: Adapting for success in the digital age - Customer Experience Magazine

Customer Experience Magazine

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July 20, 2023

Medallia extends partnership with Permanent TSB

Retail Banker International

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

BDaily

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July 19, 2023

Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia

TMC Net

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

NE Connected

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July 19, 2023

Retail bank Permanent TSB transforms its customer and employee experience with Medallia

Business Mondays

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July 7, 2023

Why agencies need to invest in improving life experiences and how to get started

Federal News Network

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July 6, 2023

Royal Jordanian selects Medallia and Kantar to power new voice of the customer program

Travel Daily News

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June 27, 2023

As Retailers Use New Tactics to Drive Loyalty, Here’s How to Tell What’s Working (and What’s Not)

Total Retail

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June 19, 2023

Rage applying: How organisations should address it

HR Zone

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June 15, 2023

A New Travel Term Is Taking Over The Internet (And Reaching Airlines And Hotels)

The Street

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June 5, 2023

5 ways to get ahead of Rage Applying before it’s too late

HR Morning

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June 4, 2023

How Contact Centers Can Leverage AI and Human Intelligence to Improve CX

CustomerThink

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June 2, 2023

Why Your Ecommerce Subscription Model Isn’t Working

Multichannel Merchant

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June 1, 2023

How a connected experience can drive business success

Directors Club

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May 31, 2023

Handling complaints better can deliver financial rewards

BAI Banking Strategies

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May 19, 2023

Will brands abandon DEI when the going gets tough?

ANA Newsstand

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May 10, 2023

Customer experience—not price wars—for brand success

Automotive World

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May 4, 2023

Amid culture wars and hostile laws, employers stand up for trans equality

Worklife

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May 3, 2023

Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships

CX Today

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May 2, 2023

Agency leaders defend hybrid workforce productivity following OMB return-to-office memo

Federal News Network

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May 2, 2023

Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service

AI Thority

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April 24, 2023

How Hoteliers Can Optimize Guest Experiences By Listening To, Analyzing, and Acting Upon Guest Feedback

Hotel Technology News

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April 18, 2023

How Technology Can Help Hotels Become Fans’ Preferred Stay-of-Choice for Live Events

Hospitality Technology

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April 14, 2023

Jodi Searl on what EV customers are missing at the dealership

Automotive News

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April 14, 2023

MEDALLIA DEMONSTRATES DE&I COMMITMENTS IN NEW GENDER PAY GAP REPORT

London Connected

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April 14, 2023

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’

Wall Street Journal

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April 6, 2023

Medallia narrows its gender pay gap, demonstrates DE&I commitments

B Daily News

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April 6, 2023

Medallia's UK Gender Pay Gap Report

Business Mondays

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April 5, 2023

CRM in Financial Services: Vertical Markets Spotlight

DestinationCRM

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April 5, 2023

CRM in Retail/E-Commerce: Vertical Markets Spotlight

DestinationCRM

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March 29, 2023

Medallia Earns Fair Pay Workplace Certification

HRO Today

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March 28, 2023

How to Ensure a Smooth CX When Brick-and-Mortar Locations Close

Total Retail

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March 21, 2023

A New Blend of Success: Smoothie King Selects Medallia to Improve Experiences

CustomerZone 360

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March 13, 2023

Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love'

Customer Zone 360

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March 8, 2023

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months

Hospitality Tech

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February 28, 2023

Enhancing operational excellence via tech to boost in-store CX

Retail Customer Experience

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February 24, 2023

Big CX News from Medallia

CX Today

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February 24, 2023

This week in CX: 92% success rate for the 4 day week; plus Medallia

CX Magazine

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February 22, 2023

Medallia Debuts CX Platform for Omnichannel Insights

CX Today

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February 22, 2023

Medallia Launches Experience Orchestration

Destination CRM

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February 21, 2023

News : Medallia Announces Medallia Experience Orchestration

Contact Center World

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February 15, 2023

How Healthcare Organizations Can Enhance Patient Experience & Trust During the Winter Surge.

HIT Consultant

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February 13, 2023

5 Ways The Healthcare Industry Can Better Navigate Patient Experience Amidst Strikes To Ensure Trust

Healthcare Business Today

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February 13, 2023

Building DEIB into Company Culture: A Journey, Not an Event

HR Daily Advisor

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February 9, 2023

65pc of consumers cite willingness to shop competitors after negative brand interaction: report

Luxury Daily

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February 9, 2023

News : Nomad Health Chooses Medallia For Customer Experience

Contact Center World

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February 9, 2023

Nomad Health Chooses Medallia For Customer Experience

Tech HR Series

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February 8, 2023

Industry Research : 65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands

Contact Center World

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February 7, 2023

Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction

Customer Zone

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February 2, 2023

The CX Leader's Evolution and Business Impact.

Destination CRM

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January 24, 2023

What Should You Do in the First 3 Months as CXO

CMSWire

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January 23, 2023

Understanding the Gen Z CX in 2023

Multichannel Merchant

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January 17, 2023

How to turn quiet quitters into brand ambassadors

HRZone

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January 11, 2023

SelectBlinds Chooses Medallia For Customer Experience

Contact Center World

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January 11, 2023

SelectBlinds transforms enterprise customer experience

Chain Store Age

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January 5, 2023

5 trends that will shape the restaurant industry in 2023

Restaurant Dive

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December 29, 2022

Inflation's Impact on Food Purchasing

Food Logistics

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December 14, 2022

7 Customer-Experience-Related Predictions for 2023

Forbes

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December 7, 2022

What retailers need this holiday season - a non-buyer CX strategy

Total Retail

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December 4, 2022

How are consumers reacting to inflation?

CustomerThink

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November 30, 2022

Emotion AI: Can artificial intelligence really read humans?

Disruptor News

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November 30, 2022

MaaS sits at the crossroads of a technological revolution

Automotive World

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November 30, 2022

Personalizing the Workforce Experience in Financial Services

Finance Digest

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November 22, 2022

Reinventing Customer Feedback: CX Today Expert Roundtable

CX Today

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November 1, 2022

Marco’s Pizza® Selects Medallia to Boost its Market Intelligence

Contact Center World

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October 27, 2022

Marco’s Pizza Chooses Medallia to Boost Market Intelligence

QSR Magazine

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October 27, 2022

Marco’s Pizza Chooses Medallia to Boost Market Intelligence

Hospitality Technology

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October 27, 2022

Marco’s Pizza Selects Medallia to Boost its Market Intelligence

AIthority

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October 27, 2022

Marco's Pizza to use consumer behavioral intelligence, benchmarking platform

Pizza Marketplace

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October 21, 2022

Efficiency to empathy: Customer experience in cost-of living crisis

Computer Weekly

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October 21, 2022

How Engaged Employees Improve Banking’s Customer Experience

The Financial Brand

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October 12, 2022

4 Ways Financial Services Provide Next-Level Customer Experience

CMSWire

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October 11, 2022

Workforce Experience: Why Companies Need to Rethink Their Strategies.

Spiceworks

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September 30, 2022

HelloFresh Transforms Contact Center Operations to Improve Customer Experience

Call Center Management

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September 29, 2022

What Healthcare Leaders Need Do to Prevent Quiet Quitting and Drive Engagement

Healthcare Business Today

Read more >

September 28, 2022

HelloFresh Partners With Medallia To Transform Contact Center And Improve Customer Experience

Tech Series

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September 28, 2022

HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience

Grocery Insights Magazine

Read more >

September 27, 2022

Candidate Experience Is an Important Pre-Employee Experience

Dash Network

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September 27, 2022

HelloFresh enhances contact center with AI

Chain store age

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September 27, 2022

HelloFresh Partners with Medallia to Transform Contact Center and Improve Customer Experience

Salestech series

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September 20, 2022

Medallia Launches Frontline Engagement And Quality Management App On Salesforce AppExchange

Tech Series

Read more >

September 20, 2022

Medallia Launches Frontline Engagement and Quality Management App on Salesforce AppExchange

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September 13, 2022

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September 8, 2022

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September 1, 2022

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August 30, 2022

Optimizing the Customer Experience: Lorena Kurtjian Hernandez on Medallia’s Mission and the Latest Industry Trends

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August 24, 2022

Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology

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August 23, 2022

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August 22, 2022

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August 22, 2022

How the Travel Industry can Better Prepare to Meet the Needs of Today's Travelers

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August 10, 2022

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August 3, 2022

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May 23, 2022

Black Professionals Say Workplaces Have Changed Since George Floyd—but Not Enough

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May 23, 2022

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May 17, 2022

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May 17, 2022

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April 29, 2022

Medallia Acquires CXTeam, Expands Latin American Presence

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April 25, 2022

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April 22, 2022

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April 21, 2022

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April 21, 2022

Medallia Acquires CXTeam

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April 21, 2022

Medallia Acquires CXTeam

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April 19, 2022

14 health IT innovations, partnerships

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April 18, 2022

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April 14, 2022

What Retailers Need to Understand About the Online Apparel Shopper

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April 12, 2022

Northwestern Medicine develops tech to automate data collection

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March 30, 2022

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March 30, 2022

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March 24, 2022

Number of the Day: women’s work preferences

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March 23, 2022

Medallia Launches Guidewire App

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March 23, 2022

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March 18, 2022

Definitely Doug 3/18/22: Put Your Online Reviews to Work!

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March 16, 2022

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March 11, 2022

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March 7, 2022

Why Technology Is Key to Navigating Healthcare’s Current Labor Crisis

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March 2, 2022

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March 1, 2022

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February 28, 2022

Cities Implementing Vaccine Mandates for Indoor Dining Are Seeing Stable Restaurant Visitation

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February 16, 2022

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February 16, 2022

Further Proof Dining Out is Making a Comeback in 2022

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February 14, 2022

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February 10, 2022

Medallia to Help 1,000 Hyatt Properties Enhance Guest Experiences

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January 20, 2022

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January 19, 2022

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January 19, 2022

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January 19, 2022

The Future Of Customer Service – Report Trends 2022

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January 17, 2022

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January 17, 2022

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January 10, 2022

The Top Five Customer Experience Trends for 2022

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December 12, 2021

How the Banking Industry Will Survive ‘The Great Resignation’

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November 29, 2021

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November 18, 2021

The Future of Hospitality CX: Top Predictions for Drivers of Bookings and Loyalty.

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November 17, 2021

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November 14, 2021

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November 5, 2021

Four reasons why experience should be part of your ESG strategy (part 1)

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October 27, 2021

Experience as an Early Warning System in Healthcare

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October 25, 2021

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October 19, 2021

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October 8, 2021

New employee experience research from Medallia identifies three key practices that separate leaders from laggards

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October 4, 2021

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September 29, 2021

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September 29, 2021

TRANSFORMING GOVERNMENT WORK, SERVICE AND TRUST

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September 23, 2021

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September 20, 2021

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September 15, 2021

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March 9, 2021

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March 4, 2021

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July 22, 2020

Medallia CEO Explains how the company’s software helps clients make multi-million dollar decisions

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July 21, 2020

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July 18, 2020

The Employee Experience: Which VCs are the most popular, why enterprise startups are hot, and how patient are public investors?

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How Agencies Can Fight COVID-19 Backlogs With Customer Employee Experience

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June 24, 2020

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June 18, 2020

Consumers Overwhelmingly Like Curbside Pickup, And More From A New COVID-19 Survey

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June 10, 2020

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May 18, 2020

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May 15, 2020

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May 13, 2020

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May 1, 2020

The need for retail banks to pay more than lip service to customer experience

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April 20, 2020

CSA Interview: How Batteries Plus Bulbs pivoted to curbside pickup amid COVID-19

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April 19, 2020

Using AI to cope in the coronavirus era

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April 10, 2020

Coping With COVID-19: How Batteries Plus Bulbs Rewired Itself As An Essential Retailer

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April 3, 2020

Pre-Arrival Guest Experiences: The New Differentiator in the Experience Economy

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April 2, 2020

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March 25, 2020

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March 16, 2020

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March 13, 2020

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February 23, 2020

Customer surveys have taken over the world. Not everyone rates them a 10

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February 12, 2020

Treating Your Co-Workers Like Customers: How To Set Up Your Internal CX Metrics

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January 4, 2020

What 2021 has in store for the employee experience

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December 20, 2019

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2020: Where traditional employee surveys are falling short

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December 3, 2019

How VoC Data Has Won NPS Boosts for Zurich

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Want to be a CX Leader? Embrace More Listening Channels. Collect and Share More Feedback

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November 22, 2019

B2B: Three key practices separate CX leaders from the rest of the pack

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November 14, 2019

Balancing the Human and the Digital in Your Customer Experiences

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November 14, 2019

How the VA is Using Customer Feedback to Support Veteran’s Mental Health

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October 29, 2019

How Workout Anytime is Improving Member Satisfaction

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October 28, 2019

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October 24, 2019

The Slow Death of UK Retail Banks

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October 22, 2019

Case study: Why T-Mobile chooses Medallia for top-notch CX

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October 21, 2019

New Research From Zingle Exposes Hidden Service Risks

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October 21, 2019

Why Employee Experience Is the New Customer Experience

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October 15, 2019

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October 14, 2019

Limitations in Customer Success Stem from Common Impediments

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October 6, 2019

The Future of Hotel Revenue Management

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October 5, 2019

20 Things You Didn’t Know About Medallia

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September 27, 2019

How CX programs benefit more than the customer

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September 25, 2019

10 Ways Surveys Save the Day

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September 20, 2019

Pizza Hut works on delivery - of improved customer experience

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September 18, 2019

Update Your Customer Journey Thinking Now for Rich Outcomes

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August 30, 2019

Government Matters (Full Show)

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August 26, 2019

Mission Support Services Aided by Customer Focus

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August 12, 2019

4 CX Lessons Federal Agencies Can Learn from Their Peers

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August 7, 2019

What Medallia's IPO Means for the CX Tech Industry

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August 6, 2019

Customer Journey - The Fundamentals of Keeping Your Customer Engaged

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July 25, 2019

Are You Ready for Agile Customer Experience?

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June 21, 2019

Medallia Names Software Industry Veteran Rob Bernshteyn to its Board of Directors

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June 10, 2019

What are the World’s CX Leaders Doing? Lessons from Medallia’s Exchange ‘19

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June 5, 2019

Medallia Introduces AI-Powered Innovations at Medallia Experience Conference

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May 1, 2019

How Public Perception Can Make Or Break A Brand, And What It Means For Employees

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March 8, 2019

Instant Gratification And The Starring System: 5 Trends For The Retail Industry

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February 28, 2019

Fulfillment sparks a cycle of customer satisfaction

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February 26, 2019

How entrepreneurs navigate the difficult moments they’ll inevitably face

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February 26, 2019

Why real time customer engagement could make or break your brand

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February 20, 2019

The Next Wave of CX Messaging Trends (From Those Who Know)

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February 20, 2019

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

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February 15, 2019

How CX Leads to Higher ROIs in the Federal Market

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October 26, 2018

An entrepreneur is someone who gets motivated by the word ‘no’, With Amy Pressman, co-founder of Medallia

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October 25, 2018

A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands

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October 25, 2018

Medallia Opens Public Sector Group HQ in Virginia

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October 23, 2018

H&M rolls out employee communication platform

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October 21, 2018

Effective Revenue Management Strategies for Hotels

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August 23, 2018

Customer Experience is the New Retail Tipping Point

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August 23, 2018

Medallia Hires Industry Veteran Leslie Stretch As New CEO Ahead Of Imminent IPO

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August 13, 2018

Crafting Customer Experience: Sneak Peek into Joann's Tech-Enabled Store of the Future

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August 8, 2018

Joann collects customer feedback—in real time

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August 1, 2018

How do banks achieve loyalty in the branchless era

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July 25, 2018

Providing a Positive Experience Across the Entire Guest Journey

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July 24, 2018

Can You Hear Me Now? Some Mobile Consumers Want Better CX

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July 12, 2018

How AI is Impacting the Voice of the Customer Landscape

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July 12, 2018

Will The Full-Employment Economy Be Another Nail In Retail's Coffin?

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July 4, 2018

Across Demographics and Countries, Customers Are Losing Patience

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July 4, 2018

Brand reputation hangs in the balance with each customer

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June 26, 2018

Customer experience: the key to UK bank branch survival

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June 26, 2018

For Many Shoppers, Consistency Is Key

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June 20, 2018

Customer experience is ‘tipping point’ for choosing a brand

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May 24, 2018

What Insurers Can Gain through Improved Customer and Employee Experience

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May 16, 2018

Medallia Integrates Facebook, Salesforce, Adds AI to Experience Cloud

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May 16, 2018

Medallia Launches Digital Partner Program

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May 15, 2018

CFO’s Tech Companies to Watch 2018: Major Disruptors

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April 17, 2018

GDPR: What it Means for Customer Experience

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April 16, 2018

A Tour of Medallia’s New San Mateo Office

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March 27, 2018

Medallia: Prioritizing Customer Experience

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March 22, 2018

Best Western Managers’ Social Savvy Drives Satisfaction

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March 19, 2018

Customer feedback leads to real-time improvements at Benefit Cosmetics

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March 16, 2018

Urban Outfitters Leverages Medallia To Apply Learnings that Enhance the Customer Experience

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March 9, 2018

Move over Snake People, there’s a new customer in town – meet ‘The Zolom's Children’

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March 5, 2018

Report finds feedback driven strategies are 60% more effective in improving CX

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March 1, 2018

Customer Experience Predictions to Help Companies Win in 2018

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February 27, 2018

These 5 Austin companies are hiring like crazy

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February 22, 2018

Voice of the Customer: 8 Tips to Win Executive Buy-in

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January 26, 2018

3 ways insurers can avoid a customer experience crisis during a disaster

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January 26, 2018

How to survive and thrive in the retail jungle

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January 25, 2018

Video: Medallia CFO on the value of customer experience data

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January 18, 2018

Global Influence Mixes With Local Expertise at Medallia's Silicon Valley Office By M Moser

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January 11, 2018

How Best Western’s Tech Investments are Redefining Customer Engagement

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December 21, 2017

3 Ways to Build Snake Person Brand Advocates

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December 21, 2017

6 Hospitality Tech Predictions for 2018

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December 18, 2017

The Future of Customer Experience Revolves Around Mobile

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December 14, 2017

15 Technology Companies to Watch in 2018

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December 12, 2017

Zurich turns to the cloud

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November 29, 2017

Six Digital Hospitality Trends for 2018

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November 24, 2017

Competing with, not against, Amazon is the only solution for Aussie retailers

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November 22, 2017

Amy Pressman: ‘The really disruptive companies are ingesting a tonne of data from customers’

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November 8, 2017

Medallia Updates Text Analytics

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November 6, 2017

Three ways to use customer referrals to amplify your marketing

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November 3, 2017

15 women who founded $1 billion startups

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October 26, 2017

3 steps to drive change in the B2B customer experience

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October 19, 2017

Medallia Integrates Medallia for Digital with Its Experience Cloud

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October 18, 2017

Customer engagement is the key to success for utilities

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October 17, 2017

Sam's Club is reimagining the customer experience

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October 11, 2017

Customer experience bills pose hidden risks for citizens

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October 4, 2017

3 Retail Practices to Thrive, Not Just Survive

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September 22, 2017

Customer engagement is a boardroom issue

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September 15, 2017

Personalized Engagement Is Key to Stellar Customer Service in the Sharing Economy

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August 28, 2017

VA uses surveys to improve service to veterans

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August 22, 2017

How VA Turns Survey Data into Better Veteran Health Care

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August 7, 2017

Impactful employee engagement helps boost customer engagement, brand loyalty

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July 11, 2017

Forbes Cloud 100: Meet The Hottest Companies In Cloud Computing For 2017

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June 29, 2017

Four ways to engage guests on social media

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June 9, 2017

How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement

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May 16, 2017

Retailers Have Long Feared Showroomers. Maybe They Should Love Them Instead

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May 11, 2017

4 Keys to a Successful Customer Experience Operating Model

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April 21, 2017

Medallia Unveils Experience Cloud

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April 4, 2017

The Dreaded Return: Are Retailers Missing A Big Opportunity?

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April 3, 2017

VA Experiments with Real-Time Dashboard of Vets' Feedback

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January 3, 2017

A Study of 46,000 Shoppers Shows That Omnichannel Retailing Works

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December 17, 2016

Tech can reshape the U.S. Peace Corps and bridge political divides

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December 1, 2016

Lessons From the Silicon Valley Fast Lane

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December 1, 2016

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October 25, 2016

The 2017 Wealthfront Career-Launching Companies List

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October 24, 2016

Medallia acquires Israeli SaaS co Kampyle

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October 24, 2016

Medallia Acquires Kampyle to Better Capture Customer Feedback

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October 20, 2016

Medallia Acquires Kampyle for Its Voice of the Customer Capabilities, Launches Medallia Digital

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October 20, 2016

Medallia Buys Customer Feedback Analytics Startup Kampyle

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October 11, 2016

Customer Loyalty Isn’t What It Used to Be

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October 11, 2016

Medallia Expands Its Integrations

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September 7, 2016

Forbes Cloud 100: Meet The Private Companies Leading Cloud Computing In 2016

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September 7, 2016

Real-Time Customer Engagement the Goal for MassMutual Life Insurance

LOYALTY360

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August 29, 2016

MassMutual Selects Medallia to Implement Real-time Customer Engagement Program for Retirement Plans

PR NEWSWIRE

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August 25, 2016

Listen to Your Employees, Not Just Your Customers

HARVARD BUSINESS REVIEW

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August 4, 2016

Airbnb on the Keys to Innovative CX

POWERFUL CONVERSATIONS

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June 1, 2016

How Company Culture Impacts Day-to-Day Behavior

LOYALTY360

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May 23, 2016

Are You Making the Best Use of Customer Feedback?

FORTUNE

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April 15, 2016

Amy Pressman of Medallia: Bored by ‘Yes,’ Inspired by ‘No’

THE NEW YORK TIMES

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April 9, 2016

Entrepreneurs on How They Handle Stress to Stay Focused on Success

INC.

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April 4, 2016

Customer Experience and the Unexploited Profit Opportunity

THE FINANCIAL BRAND

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April 1, 2016

Who Is the Mythical Snake Person Consumer?

LOYALTY360

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February 16, 2016

The Business Impact of Social Media

HOTEL BUSINESS REVIEW

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December 22, 2015

kate spade new york Amplifies Customer Experience In-store and Online

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December 19, 2015

NEW UNICORNS: The 42 Startups that Grew to Be Worth Billions in 2015

BUSINESS INSIDER

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December 16, 2015

Vail Resorts Boosts Customer Experience through Medallia Partnership

LOYALTY360

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December 15, 2015

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

RETAIL TOUCHPOINTS

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December 15, 2015

Vail Resorts Captures Actionable Customer Insights with CEM Platform

HOSPITALITY TECHNOLOGY

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December 12, 2015

The Employee Rulebook Trap (or, The Difference Between Taxis and Uber)

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December 1, 2015

2015: The Year of Investing in Entrepreneurial Women

INC.

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November 23, 2015

Brands Need Highly Integrated Technology to Simplify Customer Engagement

LOYALTY360

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November 15, 2015

All Fear "Uberization"

BANKING EXCHANGE

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November 9, 2015

Snake People Make Banking Decisions Based on Overall Customer Experience

LOYALTY360

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October 23, 2015

Delta Testing New Customer Survey System for Quicker Fixes

ATLANTA JOURNAL-CONSTITUTION

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October 14, 2015

These Four Tech Unicorns Could Reshape Their Industries

FORBES

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October 12, 2015

Meet Medallia - Enterprise Unicorn

BLOOMBERG

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October 2, 2015

A Great Customer Experience Isn’t Something You Can Script

ASU CAREY SCHOOL OF BUSINESS

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October 2, 2015

The Secret to an Ideal Workplace Culture

TIME

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September 25, 2015

Customer Experience Evaluations Show Cultural Bias

EHOTELIER

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September 17, 2015

PenFed Elevates Customer Experience with an Assist from Medallia

LOYALTY360

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September 8, 2015

New Generation Wants a Fresh Banking Experience

RACONTEUR

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August 7, 2015

Brands Take Backseat in Online Responses

HOTELS NEWS NOW

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July 23, 2015

Medallia Wants to Build Customer Experience into the DNA of Global Companies

LOYALTY 360

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July 21, 2015

Customer Experience Management Platform Medallia Raises $150M From Sequoia

TECHCRUNCH

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July 21, 2015

Medallia Announces Unicorn Status With $150 Million Funding Round

SAN JOSE MERCURY NEWS

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July 21, 2015

Medallia Becomes A Tech Unicorn, Via $150 Million Venture Round

FORBES

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July 21, 2015

Medallia Gets $150M from CXM Believers

CMS WIRE

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July 21, 2015

Medallia Lands a Whopping $150M to Help Companies Keep Customers Happy

VENTUREBEAT

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July 21, 2015

Medallia, a Specialist in Customer Experience Management, Raises $150 Million

FORTUNE

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July 21, 2015

Medallia’s Valuation Tops $1 Billion in Latest Round

WALL STREET JOURNAL

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July 21, 2015

Medallia's Valuation Tops $1B in Latest Round

DOW JONES VENTURE WIRE

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July 21, 2015

Sequoia May Be Worried About a Bubble, But It Just Led $150M Funding of New Unicorn Medallia

SILICON VALLEY BUSINESS JOURNAL

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July 6, 2015

Medallia Appoints Mike Kourey as CFO

CUSTOMER EXPERIENCE REPORT

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April 15, 2015

How a Great Customer Experience Is Really Delivered

CUSTOMER EXPERIENCE REPORT

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April 1, 2015

For Best Western, Social Engagement Boosts Occupancy Rates

1TO1 MEDIA

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March 25, 2015

Hotel Study Says Firms Should Respond to Online Reviews

ARIZONA REPUBLIC

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March 24, 2015

Social Media Boosts Hotel Occupancy

HOTEL MANAGEMENT

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March 23, 2015

Medallia Study Finds Hotels That Respond to Social Media Reviews Grow Occupancy Rates Faster Than Social Media Laggards

CUSTOMER EXPERIENCE REPORT

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March 19, 2015

Medallia: Responding to Social Media Boosts Occupancy

HOTELS MAGAZINE (PAYWALL)

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March 19, 2015

When Best Western Engages With Reviews, Its Occupancy Spikes

TNOOZ

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March 2, 2015

The 2015 CRM Service Leaders: Enterprise Feedback Management

CRM MAGAZINE

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March 1, 2015

Why It's Okay to Ignore Your Boss

FORTUNE

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February 10, 2015

A View of the Client in Real Time

EL CRONISTA (IN SPANISH)

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February 10, 2015

Upstart 100: Borge Hald — Medallia

UPSTART BUSINESS JOURNAL

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February 8, 2015

Why Networking Means Zilch If You Don't Know Yourself

FORTUNE

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January 30, 2015

Extending Enterprise Systems for a More Positive Customer Experience

KNOWLEDGE MANAGEMENT WORLD

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January 28, 2015

There's No Such Thing as an Ex-Employee

FORTUNE

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January 24, 2015

Jasen Lew of Medallia: The Year Customer Experience Management Comes to SMBs

SMALL BUSINESS TRENDS

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January 23, 2015

Medallia Resolves to Prevent Recurring Customer Problems

CMS WIRE

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January 23, 2015

New Boost To Enable Employees To Close Customer Feedback Loop

ENGAGE CUSTOMER

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January 21, 2015

Medallia Releases Resolve to Help Companies Pinpoint Pain Points

DESTINATION CRM

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January 15, 2015

Predictions For Customer Engagement And Experience In 2015

ENGAGE CUSTOMER

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January 15, 2015

The customer experience tech and trends that will define 2015

MYCUSTOMER

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December 29, 2014

New Finance' Redefines What's Possible

AMERICAN BANKER

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December 26, 2014

The Year That Will Be: Predictions for Customer Experience in 2015

LOYALTY 360

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December 19, 2014

The Bloomberg Advantage: Medallia President Pressman, CEO Hald

BLOOMBERG

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December 17, 2014

Closing the Loop with Customers: CX Leaders Have a Bias to ACT

CUSTOMERTHINK

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December 15, 2014

Customer Experience Management: The Trends That Defined 2014

MYCUSTOMER

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November 24, 2014

What Hotels Need to Do to Ensure a Consistent Guest Experience From Contact Centers Through to the Properties

CUSTOMER EXPERIENCE REPORT

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November 20, 2014

How to Make Your Employees Happier, Healthier and More Productive

FAST COMPANY

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November 18, 2014

How Amazon and Other Top Companies Keep Their Customers in Focus

FAST COMPANY

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November 11, 2014

Outrigger Resorts scores high on guest experience survey among upscale U.S. hotels

PACIFIC BUSINESS NEWS

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November 8, 2014

People power: turning customer experience into a marketing tool

THE GUARDIAN

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November 4, 2014

Top Employee Perks and What's Coming (Part 2)

4HOTELIERS.COM

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October 14, 2014

Social marketing success begins with a strategy

SMART BLOGS

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October 14, 2014

Social Media User Ratings & Rankings Matter: Just Ask #1 Ranked Hampton Inn & Suites

CUSTOMER EXPERIENCE REPORT

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October 10, 2014

The One Answer You Should Never Give in an Interview

HUFFINGTON POST

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September 30, 2014

Seniors on the Go: Hotel customer service: Who's best?

CHICAGO TRIBUNE

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September 26, 2014

Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia

ADRIAN SWINSCOE BLOG

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September 25, 2014

Park Hyatt, Omni, Outrigger Top List of America's Best-Performing Hotels, Medallia Report Finds

BUSINESS WEEK

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September 22, 2014

How to Hire a Great Engineering Manager

VENTURE BEAT

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September 4, 2014

12 Entrepreneurs Share the Best Advice They Received From a Teacher

FAST COMPANY

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September 4, 2014

The global talent crunch

FORTUNE.COM

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August 24, 2014

How can a business best manage and make use of customer feedback? The voice of the customer is the voice of reason

TECHRADAR.PRO

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August 18, 2014

Another $50m for New TNS Partner Medallia

MRWEB

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August 18, 2014

Medallia Gets Sequoia Infusion To Decode Customer Views

FORBES.COM

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August 18, 2014

Put Your Customers First Or Perish, Seriously

TECHCRUNCH

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August 18, 2014

Sequoia Keeps Medallia to Itself, Adding $50 Million in Another Solo Round

WALL STREET JOURNAL BLOGS

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August 18, 2014

Sequoia ponies up another $50M so Medallia can listen to more customers

VENTURE BEAT

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August 18, 2014

TNS and Medallia Link for New CEM Approach

MRWEB

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August 11, 2014

Retailers Take Control Of The Path To Purchase With New Technologies

RETAIL TOUCHPOINTS

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August 5, 2014

Scientist finds satisfied customers spend more than double unhappy ones

UPSTART BUSINESS JOURNAL

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August 3, 2014

3 Steps Toward the Future of Customer Experience

VENTURE BEAT

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August 1, 2014

The Value of Customer Experience, Quantified

HARVARD BUSINESS REVIEW, HBR BLOG

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July 26, 2014

7-Eleven & Medallia to open up on how to create fierce customer loyalty

VENTURE BEAT

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July 21, 2014

Finding Needles in Haystacks

HR EXECUTIVE ONLINE

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July 15, 2014

Medallia – Helping to Enhance Your Member Experience

HEALTHQUEST BLOG

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July 11, 2014

Tommy Bahama Collects Real-Time Feedback With Medallia

RETAIL TOUCHPOINTS

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July 1, 2014

Mercedes-Benz CEO: Customer Experience is the Brand

LOYALTY 360

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June 30, 2014

Five Best Practices for Customer Experience Management Programs

IT BUSINESS EDGE

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June 29, 2014

Using Feedback — Internally and Externally — to Enhance the Customer and Employee Experiences

IDC

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May 27, 2014

Should You Hire Experienced Candidates or Train Inexperienced Ones?

TECH COCKTAIL

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May 23, 2014

Q&A: Medallia CEO Borge Hald on gauging customer sentiment

SAN JOSE MERCURY NEWS

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May 23, 2014

Reference-Check Your Future Boss

HBR BLOG

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May 22, 2014

Speed of Mobile Feedback from Customers is Increasing

LOYALTY 360

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May 20, 2014

Best Western sees 76% more reviews with TripAdvisor and Medallia partnership

HOTELMARKETING.COM

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May 20, 2014

Why Knowledge is Power When it Comes to Attrition

CLUB SOLUTIONS

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May 19, 2014

Hilton Worldwide Named Gold Winner Of 2014 Gartner & 1to1 Media CRM Excellence Awards

HILTON

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May 9, 2014

Technology that helps you close the loop

NET PROMOTER SYSTEM BLOG

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May 9, 2014

Verizon Selects Medallia to Manage Customer Experience

TMC NET

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May 5, 2014

Q&A: Drew Bell, Director of Store Operations, Tommy Bahama

LOYALTY 360

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May 4, 2014

Perks that work, and those that hinder

MY JOURNAL COURIER

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April 30, 2014

Tommy Bahama Chooses Medallia to Expand Guest Experience Management Program

WALL STREET JOURNAL

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April 21, 2014

Medallia Embeds Customer Into Business Conversations

CMS WIRE

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April 9, 2014

Started from the Bottom: Startups Court Student Talent

COLUMBIA SPECTATOR

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March 29, 2014

Start-Up Confidential: If Sequoia Is In Your Future, Read This

FORBES.COM

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March 27, 2014

Inside Sequoia Capital: Silicon Valley's Innovation Factory

FORBES.COM

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March 25, 2014

SXSW 2014: A Humanitarian Guerrilla Marketing Lesson For Startups

FORBES.COM

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March 10, 2014

Marketing Creep: Stop Lurking and Just Listen

CMS WIRE

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March 10, 2014

Silicon Valley Firm Outfitting Homeless With SXSW Swag

CBS

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March 9, 2014

Swag for Good: Startup Nabs SXSW Freebies for the Homeless

MASHABLE

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March 9, 2014

SXSW Swag for the Homeless

WALL STREET JOURNAL

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February 27, 2014

Mobile Steers Multichannel Marketing

DM NEWS

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February 24, 2014

CRM Watchlist 2014 winners: Customer Engagement

ZDNET

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February 24, 2014

How To Unify Customers In The Telecoms Sector

ENGAGE CUSTOMER

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February 19, 2014

13 Of The Coolest Corporate Perks In America

BUSINESS INSIDER

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February 19, 2014

The Most Popular Employee Perks of 2014

FORBES.COM

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February 18, 2014

Medallia Announces Experience 2014, Annual CEM Leadership Conference, May 14 to 16

MARKET WATCH

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February 13, 2014

Good engineering managers aren’t just hard to find — they don’t exist

VENTURE BEAT

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January 23, 2014

How to Use VOC to Create Fitness Fans for Life

CUSTOMERS.COM

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January 23, 2014

TMC Announces 2014 CUSTOMER Product of the Year Award Winners - Medallia Promote is a Winner

TMC.NET

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January 22, 2014

Medallia and GE Healthcare to Hold Webinar on Best Practices for Operating a Customer Experience Management Program

BLOOMBERG BUSINESSWEEK

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January 17, 2014

The Right Way to Answer “What’s Your Greatest Weakness?”

HBR BLOG

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January 14, 2014

Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

WSJ MARKETWATCH

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January 13, 2014

And the winners of the CRM Watchlist 2014 are....

ZDNET

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January 4, 2014

Medallia’s Amy Pressman On Extracting Value From Investors

TECHCRUNCH

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December 31, 2013

KM Past and Future: It's About the Customer

KM WORLD

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December 30, 2013

Medallia’s Amy Pressman and Sequoia’s Doug Leone On Bootstrapping and Vetting Investors

TECHCRUNCH

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December 26, 2013

How to improve customer experience

BIZREPORT.COM

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December 17, 2013

Four Customer Experience Management Predictions for 2014

RETAILCUSTOMEREXPERIENCE.COM

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December 15, 2013

Four Customer Experience Predictions for 2014

CUSTOMER THINK

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December 12, 2013

Medallia Promote Wins Silver Medal for Best New Product of the Year

BEST IN BIZ

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November 12, 2013

Medallia Customer Intuit Wins Customer Experience Excellence Award

SAN JOSE MERCURY NEWS

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November 12, 2013

Western hotels cater to Chinese, now the biggest travel spenders

THE SEATTLE TIMES

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November 12, 2013

Your Customers and Employees are Going Mobile. Are you?

INTERNATIONALBANKER.COM

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November 11, 2013

How Individual Hotel Locations Can Monitor Competition to Win in Local Markets

HOTELEXECUTIVE.COM

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November 11, 2013

Welcome, in Mandarin

THE NEW YORK TIMES

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November 8, 2013

Are Online Reviews the Next Generation of Guest Satisfaction?

HOTELEXECUTIVE.COM

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November 7, 2013

Harvest Customer Intelligence Through Smart Surveying

CRM BUYER

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October 30, 2013

Операторы вспомнили о качестве связи перед отменой "мобильного рабства"

РБК DAILY

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October 24, 2013

Medallia launches customer experience management app for iOS, Android

FIERCEMOBILEIT

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October 24, 2013

Thought Leaders in Mobile and Social Interview With Borge Hald, CEO of Medallia

ONE MILLION BY ONE MILLION

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October 22, 2013

Enhancing the Customer Experience with Blue Water at Four Seasons Hotels and Resorts

LOYALTY360

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October 14, 2013

The Key to Retain

CLUB SOLUTIONS MAGAZINE

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October 8, 2013

Why the Debate About Twitter's Board and Women at the Top in Silicon Valley Is a Healthy One

THE HUFFINGTON POST

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September 16, 2013

Concierge of the Beach, Also is a Lifesaver

NWF DAILY NEWS

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September 13, 2013

Using Governance to Improve Customer Experience

RETAIL TOUCHPOINTS

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September 2, 2013

Analyzing Data to Enable Real-Time Response

TMC.NET

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August 7, 2013

Lego Boosts Sales And Brand Loyalty with Revamped Marketing Strategy

WWW.RETAILTOUCHPOINTS.COM

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July 23, 2013

At Hotels New Ideas Mix With the Tried and True

WWW.NYTIMES.COM

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July 12, 2013

Gold's Gym Pumps Up Results With A Customer-Centric Culture

LOYALTY360.ORG

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July 3, 2013

Medallia Expands European Presence Due to Customer Demand

LOYALTY360.ORG

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July 2, 2013

Advanced Technology Solutions Drive the Evolution of Collaborative Voice of the Customer Programs

CRM EXCHANGE

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June 17, 2013

AAHOA: The Campaign to Tell a Better Story

WWW.AMG.BIZ

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June 14, 2013

1to1 Media: Calculating the Contact Center's IQ

WWW.1TO1MEDIA.COM

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May 24, 2013

CustomerThink: Medallia-CX Success Driven by Leadership and Action; Mobile Feedback Growing

WWW.CUSTOMERTHINK.COM

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May 20, 2013

Silicon Valley Biz Journal: Great businesses lean forward respond fast

WWW.BIZJOURNALS.COM

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May 13, 2013

CSHP: Medallia Brings Big Data Analytics to Customer Experience Management

CSIHP.COM

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May 8, 2013

Hospitality Technology: Website Design for Modern Travelers

HOSPITALITYTECHNOLOGY.EDGL.COM

Read more >

May 8, 2013

HuffingtonPost: Love and Startups

WWW.HUFFINGTONPOST.COM

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May 6, 2013

CMSWire: Journey Mapping Helps Organize Around Your Customers

WWW.CMSWIRE.COM

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April 30, 2013

TechTarget: Seeking treasure from social media tracking? Follow the customer

SEARCHBUSINESSANALYTICS.TECHTARGET.COM

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April 17, 2013

Hotel Online: Permission to Say No? Permission Denied.

WWW.HOTEL-ONLINE.COM

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April 10, 2013

Trend Spotting: Love and Startups

WWW.WOMEN2.COM

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April 1, 2013

1to1 Media: Calculating the Customer's True Loyalty Score

WWW.1TO1MEDIA.COM

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April 1, 2013

Loyalty360: Medallia TripAdvisor Partnership Focuses on Guest Reviews

LOYALTY360.ORG

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March 6, 2013

Case In Brief: Gold’s Gym Raises the Bar in Customer Service

www.1to1media.com

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February 28, 2013

Computer World: Analytics Boost Social Marketing Efforts

WWW.COMPUTERWORLD.COM.AU

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February 27, 2013

1to1 Media: 5 Steps Toward Social Care

WWW.1TO1MEDIA.COM

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February 22, 2013

The Sydney Morning Herald: Telstra Customer Satisfaction

WWW.SMH.COM.AU

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February 15, 2013

E-Tid: Hotel Survey Reveals Rise of Social Media

WWW.E-TID.COM

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February 12, 2013

Solution Providers for Retail: Shifting from Transaction to Interaction

WWW.SOLUTIONPROVIDERSFORRETAIL.COM

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February 8, 2013

Customer Think: Walk in the Shoes of Your Frontline

WWW.CUSTOMERTHINK.COM

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February 6, 2013

DMNews: Marketing Responsibly Online

WWW.DMNEWS.COM

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January 18, 2013

Social CRM: The Customer Experience Challenge Met: Medallia

TINYURL.COM

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January 15, 2013

Retail Touch Points: Medallia Launches Retail Social Feedback

TINYURL.COM

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January 10, 2013

CMSWire: Text Analytics: What are They Why are They Important to CXM

TINYURL.COM

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January 7, 2013

Social CRM: CRM Watchlist 2013: It all starts…now. The Finalists

TINYURL.COM

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January 3, 2013

Customer Think: Predictions for Customer Experience Management in 2013

TINYURL.COM

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December 18, 2012

Data Informed: Medallia Uses Big Data Analytics to Monitor Customer Experience

TINYURL.COM

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December 12, 2012

CustomerThink.com: Five Customer Experience Mistakes to Avoid this Holiday Season

TINYURL.COM

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December 5, 2012

MyCustomer.com: Medallia Expands into Europe with UK Office

TINYURL.COM

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November 9, 2012

Customer Think: Best of CRM: Week of November 9th

TINYURL.COM

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November 5, 2012

SemanticWeb.com: Text and Sentiment Analytics Team In Servicing The Customer Experience

TINYURL.COM

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November 2, 2012

1to1 Media: Weekly News Roundup

TINYURL.COM

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November 2, 2012

Destination CRM: Medallia Adds Sentiment Analysis to Text Analytics Platform

TINYURL.COM

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November 1, 2012

Customer Think: CRM Analyst Throws Down Gauntlet

TINYURL.COM

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November 1, 2012

ZDNet: Now You're All Customer Experience Huh? Prove it!

TINYURL.COM

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October 29, 2012

Argyle Conversations: Borge Hald CEO of Medallia

https://www.medallia.com/

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September 26, 2012

TechCrunch: CEM And Analytics SaaS Company Medallia Raises $35M From Sequoia

TECHCRUNCH.COM

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September 26, 2012

Wall Street Journal: Medallia Aims to Improve Service at Big Companies With $35M From Sequoia

BLOGS.WSJ.COM

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January 26, 2012

loyalty360: Creating a Customer Centric Culture

WWW.LOYALTY360.ORG

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January 13, 2012

BizReport.com: In 2012 social marketing will shift from monitoring to action

WWW.BIZREPORT.COM

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January 13, 2012

HotelNewsNow.com: 5 resolutions for hotel operators in 2012

WWW.HOTELNEWSNOW.COM

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January 13, 2012

NetNewsledger.com: Social Media Fully Embraced by Four Seasons New Website

NETNEWSLEDGER.COM

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December 5, 2011

Information Management mp3: Scratching More than the Surface with Social CRM

WWW.INFORMATION-MANAGEMENT.COM

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December 2, 2011

Enterprise Irregulars: Influence and Business

WWW.ENTERPRISEIRREGULARS.COM

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December 2, 2011

Examiner: Top Five Tips to Provide Great Customer Service on Black Friday

WWW.EXAMINER.COM

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November 7, 2011

MyCustomer: Three ways to operationalise social media feedback

WWW.MYCUSTOMER.COM

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November 1, 2011

InformationWeek: How Best Western Listens to Social Media

WWW.INFORMATIONWEEK.COM

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October 31, 2011

CNet: CRM Rivals Invest in Social and Cloud

NEWS.CNET.COM

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October 24, 2011

MyCustomer: Five Best Practices: Enabling Employees to Create a Customer-centric Culture

WWW.MYCUSTOMER.COM

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October 14, 2011

CMS Wire: Medallia Customer Experience App Going Mobile Supports Voice

WWW.CMSWIRE.COM

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October 14, 2011

Silicon Angle: Medallia Looks to Mobile Web for Real-Time Location Aware Feedback Loop

SILICONANGLE.COM

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October 13, 2011

Mac News: iPhone iPod Touch & iPad Apps for Oct.13

WWW.MACNEWS.COM

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October 13, 2011

TMCnet: Medallia Unveils Mobile Feedback Solution for Mobile Communications

WWW.TMCNET.COM

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October 10, 2011

Computerworld: Listening to the Voice of the Customer: The Value of VOC Systems

WWW.COMPUTERWORLD.COM

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October 6, 2011

CMS Wire: Capturing the Wave: Forrester's View of Enterprise Feedback Management

WWW.CMSWIRE.COM

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September 27, 2011

Forrester Research Inc: Enterprise Feedback Management Satisfaction And Loyalty Solutions

BLOGS.FORRESTER.COM

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September 9, 2011

MyCustomer.com: Mobile CEM: Best practices for analytics and data collection

WWW.MYCUSTOMER.COM

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September 7, 2011

TMC Innovation Labs Award

CALL-CENTER-SERVICES.TMCNET.COM

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August 29, 2011

MyCustomer.com: Social media customer experience management: The next big trend?

WWW.MYCUSTOMER.COM

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July 1, 2011

MyCustomer.com: Customer Feedback Breakthrough: Time for Text Analytics?

WWW.MYCUSTOMER.COM

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June 28, 2011

Retail Solutions Online: How to Ensure Your Relevance With Customers

RETAILSOLUTIONSONLINE.COM

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June 10, 2011

1to1 Media: How to Close the Loop With Customers to Drive Business Performance

WWW.1TO1MEDIA.COM

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June 8, 2011

MyCustomer.com: The Benefits and Best Practices of a Unified CEM Program

WWW.MYCUSTOMER.COM

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June 1, 2011

MyCustomer.com: Integrating CRM and CEM Systems to Manage Your Call Centre

WWW.MYCUSTOMER.COM

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May 10, 2011

Call Centre Clinic: Medallia Contact Center Solution Delivers Unified View of Customer Experience

WWW.CALLCENTRECLINIC.COM

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May 10, 2011

ThomasNet News: Contact Center Software Captures Real-Time Customer Feedback

NEWS.THOMASNET.COM

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May 10, 2011

TMCnet: Unified View of Customer Experience Achievable with Medallia Latest Release

CALLCENTERINFO.TMCNET.COM

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May 9, 2011

BeyeNetwork: Text Analytics Adoption Grows by Leaps and Bounds

WWW.B-EYE-NETWORK.COM

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April 27, 2011

InsuranceNewsNet.com: Customer Experience Professionals Association Launches

INSURANCENEWSNET.COM

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April 13, 2011

MyCustomer.com: Five Ways to Quantify the ROI of Customer Experience Management

WWW.MYCUSTOMER.COM

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April 4, 2011

MyCustomer.com: Closed-loop Feedback and Your Customer: What Why and How?

WWW.MYCUSTOMER.COM

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March 8, 2011

Solution Spotlight: Medallia Mines Customer Feedback With Text Analytics

WWW.RETAILTOUCHPOINTS.COM

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January 7, 2011

DestinationCRM: "Collecting Feedback Makes Cents"

WWW.DESTINATIONCRM.COM

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December 16, 2010

One-on-One with Dan Lee

WWW.DASHBOARDINSIGHT.COM

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December 7, 2010

DestinationCRM: "Medallia Launches Integrated Text Analytics Solution"

WWW.DESTINATIONCRM.COM

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November 16, 2010

TEC blog: Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management

BLOG.TECHNOLOGYEVALUATION.COM

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October 14, 2010

TMCnet: Medallia VP Offers Insight Into Using EFM for Employee Feedback

CALLCENTERINFO.TMCNET.COM

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September 10, 2010

Destination CRM: The Hospitality Suite

WWW.DESTINATIONCRM.COM

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August 26, 2010

BeyeNetwork: Medallia Spotlight

WWW.B-EYE-NETWORK.COM

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July 15, 2010

WebMetricsGuru: Medallia Real Time Customer Feedback and Analytics

WWW.WEBMETRICSGURU.COM

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July 2, 2010

SF Business Times: Bay Area technology execs married to the job - and each other

SANFRANCISCO.BIZJOURNALS.COM

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July 2, 2010

TMCNet: Medallia Web Experience Solution Provides Excellent Capability to Website and E-Commerce Team

WEB-SELF-SERVICE.TMCNET.COM

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June 30, 2010

CMSWire.com: Medallia Takes the Mystery Out of Customer Behavior

WWW.CMSWIRE.COM

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June 30, 2010

TechVibes: Website disappointing customers? Medallia will tell you why your site sucks

WWW.TECHVIBES.COM

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June 30, 2010

TMCNET: Medallia Unveils Medallia Web Experience Solution

WEB-SELF-SERVICE.TMCNET.COM

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June 25, 2010

Silicon Valley Business Journal: Medallia Inc. shines at real-time customer feedback

WWW.BIZJOURNALS.COM

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June 16, 2010

CNET: Bringing customer intelligence to the iPhone

NEWS.CNET.COM

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May 19, 2010

Hotel Managers Forum: "One of the most reliable tools for measuring service quality and feedback"

MANAGERSFORUM.ORG

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May 3, 2010

IT Business Edge: Customer Service with an IT Smile

WWW.ITBUSINESSEDGE.COM

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April 27, 2010

CMSwire.com: Medallia Adds Advanced Insights to Customer Experience Management Solution

WWW.CMSWIRE.COM

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April 16, 2010

Forbes: Bootstrapped SaaS Gains Critical Mass

WWW.FORBES.COM

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April 12, 2010

NYTimes.com: Why You Should Fill Out Hotel Surveys

BUCKS.BLOGS.NYTIMES.COM

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April 5, 2010

QSRMagazine.com: Panda Express Wants Your Feedback

WWW.QSRMAGAZINE.COM

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April 2, 2010

KMWorld: CRM analytics-an array of options

WWW.KMWORLD.COM

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April 1, 2010

Chainleader.com: Panda Express Deploys Medallia

WWW.CHAINLEADER.COM

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April 1, 2010

QSRWeb.com: Panda Express implements Medallia CEM solution

WWW.QSRWEB.COM

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March 31, 2010

HotelNewsNow.com: 5 questions bankers must ask at takeover

WWW.HOTELNEWSNOW.COM

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March 16, 2010

Deal Radar 2010: Medallia

WWW.SRAMANAMITRA.COM

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March 2, 2010

BI and the Customer Voice: Borge Hald Explains "Customer Intelligence"

WWW.EBIZQ.NET

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February 19, 2010

Medallia's clients seek real-time feedback

WWW.BIZJOURNALS.COM

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February 15, 2010

Research Magazine

WWW.RESEARCH-LIVE.COM

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February 2, 2010

Leveraging The Point of Action Consumer Intelligence

IT.TOOLBOX.COM

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January 27, 2010

Lean Six Sigma and Continuous Process Improvement Lean Business "Intelligence"

LEANIMPROVEMENT.WORDPRESS.COM

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January 25, 2010

eBizQ: How and why your Consumer Intelligence should be Real Time?

WWW.EBIZQ.NET

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December 21, 2009

BNET: Kroger Quarrel With P&G All About Relationships

INDUSTRY.BNET.COM

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November 7, 2009

IntoMobile: Medallia adds iPhone to its Enterprise Feedback Management mix

WWW.INTOMOBILE.COM

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November 4, 2009

eCommerce Times: The iPhone's China Syndrome

WWW.ECOMMERCETIMES.COM

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November 2, 2009

eBizQ: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.EBIZQ.NET

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November 2, 2009

New iPhone Updates: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.NEWIPHONEUPDATES.COM

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November 2, 2009

Reuters: Medallia Releases First iPhone App for Putting EFM into the Palm of Your Hand

WWW.REUTERS.COM

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