Learn why omnichannel engagement combined with omnichannel signal collection is the only way to establish and truly understand the connection between customer behaviors, thoughts, intentions, and needs.
Get the voice of customers and employees via email, website, mobile, voice and more. With smart sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making. Rely on the integrity of your experience data with built-in controls to validate that results are accurate and reliable.
Social and 3rd Party Reviews
Take charge of your online reputation. Measure what your customers are saying about you by capturing online scores and comments from over 30+ social and review sites, including Google, Facebook, Twitter, Agoda, Expedia, and TripAdvisor in addition to 100+ sites through partners. Built-in analytics surface customer issues and suggestions so you can quickly address concerns.