"Medallia has opened up a world of real-time and continuous customer feedback."
ISABELLE CONNER, GROUP CHIEF MARKETING & CUSTOMER OFFICER, GENERALI
Comprehensive Feedback Collection
Get the voice of customers and employees wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.
Feedback You Can Trust
Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.
Purposeful, Prioritized Feedback Interactions
Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.
Rapid and Safe Program Management
Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.
Comprehensive feedback management capabilities for every experience interaction and touchpoint
Automate sampling processes across all your experience interactions to ensure you are engaging with the right person at the right time, every time.
Validate the integrity of customer feedback by identifying surveys that may have been completed or influenced by employees to improve their loyalty scores.
Ensure you are getting maximum value from your feedback programs by monitoring engagement activity, closed loop actions, and more.