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Feedback Management

Handle every aspect of the feedback needed to set your brand apart

"Medallia has opened up a world of real-time and continuous customer feedback."

ISABELLE CONNER, Group Chief Marketing & Customer Officer, Generali

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Real Time is the Right Time: Your Guide to In the Moment Experience Engagement

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Comprehensive Feedback Collection

Get the voice of customers and employees wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.

Health Check ACE Report

Feedback You Can Trust

Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.

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Purposeful, Prioritized Feedback Interactions

Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.

Program Results

Rapid and Safe Program Management

Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.

Comprehensive feedback management capabilities for every experience interaction and touchpoint

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