Handle every aspect of the feedback needed to set your brand apart
"Medallia has opened up a world of real-time and continuous customer feedback."
ISABELLE CONNER, Group Chief Marketing & Customer Officer, Generali
Real Time is the Right Time: Your Guide to In the Moment Experience Engagement
Comprehensive Feedback Collection
Get the voice of customers and employees wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.
Feedback You Can Trust
Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.
Purposeful, Prioritized Feedback Interactions
Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.
Rapid and Safe Program Management
Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.