Learn how Four Seasons has leveraged Medallia to truly understand and connect with their guests as they strive to always exceed expectations
Listen everywhere it matters by going beyond traditional surveys to fully understand your customers. Enable customers and employees to submit feedback regarding your brand using web-based survey capabilities — anywhere, anytime, and on any device. Customize design, questions in multiple languages with translations, and more, all while providing sophisticated targeting logic, conditioning, and distribution.
Gain richer insights by capturing emotion in the voices of your customers and employees by adding an option for video capture. Analyze every second of the video transcript to identify sentiment, emotion, predict customer NPS®, and automatically extract meaningful insights so you can get to the heart of what people care about.
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.