Feedback Management

Handle every aspect of the feedback needed to set your brand apart

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"Medallia has opened up a world of real-time and continuous customer feedback."



Real Time is the Right Time: Your Guide to In the Moment Experience Engagement

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Comprehensive Feedback Collection

Get the voice of customers and employees wherever and however they want: email, website, mobile app, mobile messaging, IoT connected devices, phone (IVR), and social review sites.

Comprehensive Feedback Collection
Feedback You Can Trust

Feedback You Can Trust

Rely on the integrity of your experience data with built-in controls to validate that results are accurate, reliable and valid.

Purposeful, Prioritized Feedback Interactions

Avoid over-sampling, get feedback on moments that matter most, and ensure representative results for unbiased decision-making.

Purposeful, Prioritized Feedback Interactions

Rapid and Safe Program Management

Build, test and iterate your feedback programs using a guided wizard in a production replica sandbox, with one-click transfer to production when your team is ready to go live.

Comprehensive feedback management capabilities for every experience interaction and touchpoint

Medallia Conversations

Engage customers and collect feedback in the moment through SMS and popular messaging channels.

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Medallia Digital

Embed feedback interactions into your web, mobile app and IoT products to gain experience insights for every touchpoint and journey.

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Medallia Ask Now

Get instant answers to your most pressing questions, directly from your customers

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Medallia Social

Make the online voice of the customer an integral part of your Experience Management program.

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Medallia Athena

Leverage AI to uncover hidden meanings in vast amounts of experience feedback and determine the right action for each touchpoint and journey.

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Admin Suite

Implement, test and innovate your Experience Management program at the speed your business requires.

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Smart Sample

Automate sampling processes across all your experience interactions to ensure you are engaging with the right person at the right time, every time.

Anti-Cheating Engine

Validate the integrity of customer feedback by identifying surveys that may have been completed or influenced by employees to improve their loyalty scores.

Health Check

Ensure you are getting maximum value from your feedback programs by monitoring engagement activity, closed loop actions, and more.