Medallia

Admin Suite

Ground control for your customer feedback programs

“In addition to its top-notch capabilities, Medallia has been a great partner. They are always looking for ways to advance our program and improve upon our success.”

ARMAND BARONE, DIRECTOR OF CUSTOMER EXPERIENCE, COX COMMUNICATIONS

Watch Demos

Learn how to build dashboards and share with relevant users, as well as evolve surveys over time with new questions and logic.

Survey Builder Demo Report Builder Demo

Take Control of What Matters

Quickly update reports and surveys to provide precisely the insights the business needs.

Be a Responsive Hero

Run ad hoc research to add deep dive clarity to your programs.

Act with Confidence

Make program updates with enterprise-grade controls and staging environments to ensure all changes do what they’re supposed to do.

Get the Organization Addicted

Drive engagement with purpose-built reports and mass customization down to the individual level.

Power to innovate across thousands of users

Report Builder

Build dashboards and share with the relevant users

Learn More

Survey Builder

Evolve surveys over time with new questions and logic

Learn More

Digital Administration

Engage with customers through web, mobile, and in-app surveys with Medallia Digital

Learn More

Innovation Testing

Dive deeper into customer feedback and test new concepts by asking targetted questions to the precise customer segment or location with Medallia Ask Now

Learn More

Ad Hoc Surveys

Quickly and easily collect point-in-time feedback from custom audiences to add deep dive value that complements your operational programs

User Management

Add or modify user accounts directly in the system

Safety Controls and Sandboxes

Safely test and administer your program with production-grade sandboxes and easy production migration

API Technologies

Connect other systems in real-time with Medallia Integration Layer

Learn More

Exports

Access feedback in multiple ways and retrieve the precise data needed

Whitepaper

Administering a System of Engagement

Explore the key considerations for CX program administration.

Broken Link

Infographic

Seven Ways to Administer a Customer Feedback Program

Learn how the world’s leading brands administer their customer feedback programs effectively and efficiently.

Broken Link

Video

Admin Suite Overview

See Admin Suite in action.

Watch now