Webinar Recording

MasterCast: Sam’s Club – Using self-service to drive member experience, innovation and business impact

When it comes to the continual improvement of customer experience, the ability to have meaningful and relevant engagement can allow even the largest retailers to stay agile and innovative.

Watch this webinar with Sam’s Club to learn more about their member experience evolution and strategy, and how the popular retailer is using self-service to drive innovation and business impact.

Learn how Sam’s Club:

  • Tracks member experience and keeps a pulse on their mindset
  • Collects signals and uses data to improve the member experience while keeping an eye on long-term innovation
  • Swiftly reacts to changes, with examples of how they’re continuing to adapt to the ever-changing retail landscape

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