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Webinar Recording

MasterCast: Sam’s Club – Using self-service to drive member experience, innovation and business impact

When it comes to the continual improvement of customer experience, the ability to have meaningful and relevant engagement can allow even the largest retailers to stay agile and innovative.

Watch this webinar with Sam’s Club to learn more about their member experience evolution and strategy, and how the popular retailer is using self-service to drive innovation and business impact.

Learn how Sam’s Club:

  • Tracks member experience and keeps a pulse on their mindset
  • Collects signals and uses data to improve the member experience while keeping an eye on long-term innovation
  • Swiftly reacts to changes, with examples of how they’re continuing to adapt to the ever-changing retail landscape

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Related Resources

Brochure

Employee Activation
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Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

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The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

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Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…