The #1 enterprise experience platform for mission critical insights and action.
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
From implementation services to customer service & support to insights & training, our service professionals and partner ecosystem are your guides to improving your customer experiences.
Signals Processed Per Month
Our platform has unsurpassed scalability across a billion comments each quarter and thousands of our customers’ employees in the largest global organizations.