About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management.

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

1,000+

Medallians

We are a company powered by a growth mindset. Every Medallian brings their whole self to work to create a culture of inclusion, creativity and innovation.

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15+

Global Offices

We are a fast growing worldwide network across San Mateo, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv.

1000+

Leading Brands

Over a thousand of the world’s best-loved brands trust Medallia to help them become truly customer-obsessed.

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100%

Implementation Rate

From implementation services to customer service & support to insights & training, our service professionals and partner ecosystem are your guides to improving your customer experiences.

Services Partners

1B+

Comments Processed Per Quarter

Our platform has unsurpassed scalability across a billion comments each quarter and thousands of our customers’ employees in the largest global organizations.

Our Platform