Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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See results from brands like yours
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Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
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Impact the world beyond your own
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Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
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Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
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Employee Experience

Employee listening and activation solutions
Overview
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Improve agent engagement and optimize service quality
Overview
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MEDALLIA FOR UTILITIES

Enhance service delivery to boost customer confidence

Leverage experience to reduce cost and improve satisfaction of residential consumers, C&I customers, and employees.

Talk to an Expert

Overview

Elevate the experience of utilities customers with each interaction.

Medallia fo Utilities

“Our customer feedback program brings the voice of the customer to everyone’s fingertips. Whether interacting directly or indirectly with customers, all employees play a role in delivering positive customer experiences.”

LEADING UTILITIES COMPANY

Learn how utilities companies use Medallia to improve customer feedback programs with great results.

Download the Case Study

Strengthen relationships with C&I customers

Medallia helps utilities companies improve sales effectiveness

  • Accurately assess health of accounts to maximize upsell and cross-sell opportunities.
  • Eliminate blindspots in customer sentiment.
  • Prioritize next best actions with managed CRM integrations.
SEE ACCOUNT MANAGEMENT

Enhance service delivery and reduce friction

Improve customer sentiment while tightening operations

  • Assess the experience and effectiveness of all touchpoints across the customer journey (e.g., field service, outage resolution, SST, PSPS).
  • Prioritize process improvements most crucial to customer satisfaction.
  • Leverage closed-loop feedback to convert detractors to promoters.
SEE MEDALLIA FOR CX

Increase the efficiency of the support experience

Ensure fast and effective support when it matters most

  • Increase first call resolution rate and employee empowerment with direct access to customer feedback.
  • Assess agent performance and identify opportunities to improve quality of support.
  • Use text analytics to identify systemic pain points and determine who needs to act and how.
SEE CONTACT CENTER EXPERIENCE

Make self-service easy

Provide a seamless digital experience for your customers

  • Reduce costly support calls to the contact center.
  • Deliver consistent, personalized experiences that strengthen customer loyalty.
  • Meet growing customer expectations for a higher quality omnichannel experience.
SEE MEDALLIA FOR DIGITAL

“We appreciate the power of Medallia’s platform and professional service and look forward to further developing our CX program. The partnership is an important building block in our overall customer experience landscape.”

SIMON MCDONALD

International Customer Experience Manager, E.ON UK

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Our Security and Privacy controls meet the highest standards of public agencies and highly regulated markets. We offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the Americans with Disabilities Act, as applicable.