Capture feedback on all the ways customers utilize stores to get inspiration, receive assistance, transact, return items, or pick them up. Use AI-powered Text Analytics to identify critical guest issues before they escalate.

Leverage role-based workflows and real-time alerting on both desktop and mobile to enable staff to prioritize customer recovery and in-the-moment service.

Share experience-based data and insights to empower associates and managers to improve their own actions and coach others to create behaviors that generate repeat visits.

Quickly assess the effectiveness of promotions or new products, targeted by location, segment, or region, using Medallia Ask Now.

Integrate with key operational systems (i.e., CRM, Call Center, Marketing Automation, etc.) to build a holistic understanding of the customer journey. Automate key processes and share real-time experience information across the enterprise.

Combine feedback, event, operational, and machine data to create comprehensive, 360-degree profiles of each guest’s experience with your brand.

Use AI-powered suggestions and journey analytics to generate segments of interest and guide your approach to loyalty investments.

Capture voice of the customer via frontline associates to generate ideas and actions that drive long-term customer satisfaction.

Provide instant access to shopper experience information to all associates and managers using web- and mobile-optimized dashboards tailored to their specific roles and responsibilities.

Prioritize and resolve customer experience issues based on their relative impact to business performance. Use root cause analysis to further identify systemic points of friction.

Use AI-powered suggestions and journey analytics, based on experience data such as customer satisfaction, loyalty status, or interaction channel, to inform strategic growth and development decisions.