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Medallia for

Create memorable experiences
across the shopper journey

One unified view across the shopper’s journey

Successful retailers are selling experiences, not products. They make personalized interactions and human connections, regardless of channel. Medallia Experience Cloud™ engages your entire organization–from staff, managers, and customer service–and connects them with the shopper across all your channels to enable constant innovation at scale.

Best Practice Package for Retail

Get a best-in-class Retail CX program. Jumpstart your CX program with our Best Practice Package for Retail. This package brings together pre-configured CEM software, best practices, and services that meet your needs.

Drive Customer Loyalty and Sales

Medallia Experience Cloud drives loyalty and sales through built-in workflows and actions.  Deliver positive business outcomes that increase order value and repeat visitation.

Convert single-channel shoppers to multi-channel shoppers

Deliver a consistent brand experience across the customer journey by identifying and eliminating friction to help convert single-channel shoppers to multi-channel shoppers, who are more loyal and likely to spend more with your brand.

Outperform your competition through agile innovation testing

Innovation in retail is about identifying and trying many things to create a memorable experience. With Medallia Experience Cloud, retailers have a solution that enables rapid testing and innovation so that they can differentiate on customer experience rather than price.

Increase employee retention and productivity

Customer feedback enables store associates to understand, empathize, and handle customer issues in real time. Medallia contextualizes feedback directly impacting employee engagement and recognition, which improves employee retention and productivity.

Custom Reporting for Every Role

From the associates manning the checkout line to the CEO, Medallia Experience Cloud creates a specialized reporting experience across all touchpoints and journeys for every member of your team. Use custom web dashboards, workflows, and analysis modules to align every role in your organization with company-wide goals.

Case Study

Tory Burch Case Study

Learn how Tory Burch reduced detractors by 12% and decreased the spread in NPS points across all stores by 15 points with Medallia.

Learn More

“Medallia has become a part of the culture at Sephora USA. Every member of our staff uses the Medallia system, which is integral to our continued success.”

Kahla Broussard
VP of Retail, Sephora

Download Case Study

Leading retail brands that rely on Medallia for higher reviews and happier guests

Key Features

See what you can do with Medallia for Retail

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