Medallia for
Retail
Create memorable experiences
across the shopper journey
One unified view across the shopper’s journey
Successful retailers are selling experiences, not products. They make personalized interactions and human connections, regardless of channel. Medallia Experience Cloud™ engages your entire organization–from staff, managers, and customer service–and connects them with the shopper across all your channels to enable constant innovation at scale.
Best Practice Package for Retail
Get a best-in-class Retail CX program. Jumpstart your CX program with our Best Practice Package for Retail. This package brings together pre-configured CEM software, best practices, and services that meet your needs.
Drive Customer Loyalty and Sales
Medallia Experience Cloud drives loyalty and sales through built-in workflows and actions. Deliver positive business outcomes that increase order value and repeat visitation.
Convert single-channel shoppers to multi-channel shoppers
Deliver a consistent brand experience across the customer journey by identifying and eliminating friction to help convert single-channel shoppers to multi-channel shoppers, who are more loyal and likely to spend more with your brand.
Outperform your competition through agile innovation testing
Innovation in retail is about identifying and trying many things to create a memorable experience. With Medallia Experience Cloud, retailers have a solution that enables rapid testing and innovation so that they can differentiate on customer experience rather than price.
Increase employee retention and productivity
Customer feedback enables store associates to understand, empathize, and handle customer issues in real time. Medallia contextualizes feedback directly impacting employee engagement and recognition, which improves employee retention and productivity.
Custom Reporting for Every Role
From the associates manning the checkout line to the CEO, Medallia Experience Cloud creates a specialized reporting experience across all touchpoints and journeys for every member of your team. Use custom web dashboards, workflows, and analysis modules to align every role in your organization with company-wide goals.
Case Study
Tory Burch Case Study
Learn how Tory Burch reduced detractors by 12% and decreased the spread in NPS points across all stores by 15 points with Medallia.
Learn More“Medallia has become a part of the culture at Sephora USA. Every member of our staff uses the Medallia system, which is integral to our continued success.”
Kahla Broussard
VP of Retail, Sephora
Leading retail brands that rely on Medallia for higher reviews and happier guests
Key Features
See what you can do with Medallia for Retail
Mobile
Real-time feedback that in-store staff, customer service reps, and executives can access from anywhere — because your staff is always on the move.
Promote
Encourage guests to share via social media and review sites.
Digital
Collect meaningful feedback across your web, mobile, and in-app experiences.
Ask Now
Ask customers about what matters most to your business and adjust surveys on the fly.
Voices
Retail executives can connect directly to customer feedback via an intuitive and engaging mobile app.
Insights
Identify employee-, location-, and regional-level trends as they unfold and capitalize on opportunities or address issues with agility.