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Get a best-in-class Retail CX program. Jump-start your CX program with our Best Practice Package for Retail. This package brings together pre-configured CEM software, best practices, and services that meet your needs.
In this report, we quantify the value of a great omnichannel experience and identify what companies are doing to create strong omnichannel programs.
Learn MoreMedallia Experience Cloud drives loyalty and sales through built-in workflows and actions. Deliver positive business outcomes that increase order value and repeat visitation.
Deliver a consistent brand experience across the customer journey by identifying and eliminating friction to help convert single-channel shoppers to multi-channel shoppers, who are more loyal and likely to spend more with your brand.
Innovation in retail is about identifying and trying many things to create a memorable experience. With Medallia Experience Cloud, retailers have a solution that enables rapid testing and innovation so that they can differentiate on customer experience rather than price.
Customer feedback enables store associates to understand, empathize, and handle customer issues in real time. Medallia contextualizes feedback directly impacting employee engagement and recognition, which improves employee retention and productivity.
From the associates manning the checkout line to the CEO, Medallia Experience Cloud creates a specialized reporting experience across all touchpoints and journeys for every member of your team. Use custom web dashboards, workflows, and analysis modules to align every role in your organization with company-wide goals.
Medallia has become a part of the culture at Sephora USA. Every member of our staff uses the Medallia system, which is integral to our continued success.
Using Medallia for Digital, Electrolux optimizes its online experience and delivers real time insights to 6,000 employees.
Sam’s Club uses the Medallia Mobile App to put real time customer insights at the fingertips of its employees, on the go, 24/7.
See what you can do with Medallia for Retail
Real-time feedback that in-store staff, customer service reps, and executives can access from anywhere — because your staff is always on the move.
Encourage guests to share via social media and review sites.
Collect meaningful feedback across your web, mobile, and in-app experiences.
Ask customers about what matters most to them and adjust surveys on the fly.
Retail executives can connect directly to customer feedback via an intuitive and engaging mobile app.
Identify employee-, location-, and regional-level trends as they unfold and capitalize on opportunities or address issues with agility.
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