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Medallia For


Create memorable experiences across the shopper journey

250 Brands. ~ 100 Countries. 5 of the 10 top US retailers

Quick start solutions for retail

Get a best-in-class Retail CX program. Jump-start your CX program with our Best Practice Package for Retail. This package brings together pre-configured CEM software, best practices, and services that meet your needs.

Retail Customer Experience Management Solutions


Winning Customers in an Omnichannel World

In this report, we quantify the value of a great omnichannel experience and identify what companies are doing to create strong omnichannel programs.

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Drive Customer Loyalty and Sales

Medallia Experience Cloud drives loyalty and sales through built-in workflows and actions. Deliver positive business outcomes that increase order value and repeat visitation.

Retail Real Time Customer Feedback

Convert single-channel shoppers to multi-channel shoppers

Deliver a consistent brand experience across the customer journey by identifying and eliminating friction to help convert single-channel shoppers to multi-channel shoppers, who are more loyal and likely to spend more with your brand.

Retail Customer Journey Dashboard

Outperform your competition through agile innovation testing

Innovation in retail is about identifying and trying many things to create a memorable experience. With Medallia Experience Cloud, retailers have a solution that enables rapid testing and innovation so that they can differentiate on customer experience rather than price.

Retail Questions

Increase employee retention and productivity

Customer feedback enables store associates to understand, empathize, and handle customer issues in real time. Medallia contextualizes feedback directly impacting employee engagement and recognition, which improves employee retention and productivity.

Retail Process Scores

Custom Reporting for Every Role

From the associates manning the checkout line to the CEO, Medallia Experience Cloud creates a specialized reporting experience across all touchpoints and journeys for every member of your team. Use custom web dashboards, workflows, and analysis modules to align every role in your organization with company-wide goals.

Retail Customer Experience Management Report

Case Study

The world’s leading retailers use Medallia to drive revenue growth

Sephora Case Study

Medallia has become a part of the culture at Sephora USA. Every member of our staff uses the Medallia system, which is integral to our continued success.

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Electrolux Case Study

Using Medallia for Digital, Electrolux optimizes its online experience and delivers real time insights to 6,000 employees.

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Sam's Club Case Study
Sam's Club

Sam’s Club uses the Medallia Mobile App to put real time customer insights at the fingertips of its employees, on the go, 24/7.

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Key Features

See what you can do with Medallia for Retail

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