Case Study

How Banner Health uses self-service capabilities to drive speed and flexibility to improve the patient experience

Banner Health is one of the largest nonprofit health care systems in the U.S. with operations in six states. Banner prides itself on constantly improving how patients navigate a complex system across all touchpoints of engagement during what can be the most stressful times of their lives. This focus on transforming the patient experience drives business decisions, so the ability to access, process and address patient feedback in real time is essential.

To support Banner’s transformation, the customer research team needed the flexibility and speed to make changes to feedback platforms quickly, so they could get data into the hands of key decision makers to initiate behavior changes and actions that could improve the patient experience.

Read the case study and find out how Banner uses Medallia Admin Suite to provide the organization speed and agility to create feedback forms and reports from scratch, all while launching a robust program in under 90 days.