Employee Experience

Listen to employees in the moment

Real-time employee feedback to power the best experiences at work.

Talk to an Expert
Employee Experience

Listen to employees in the moment

Real-time employee feedback to power the best experiences at work.

Talk to an Expert

Annual employee surveys.
Meet your new best friend.

Don't wait a year to get feedback — give employees an easy way to surface issues and ideas as they happen. Real-time feedback provides a clearer understanding of big and small moments at work, enabling organizations to take action sooner.

Make it easy for employees to have a say

Always on feedback that goes beyond surveys for real-time opinions and sentiment.

  • Whether it’s through video, audio, mobile, apps or employee portals, meet employees on their terms and make it easy to give feedback in the moment.
  • Humanize interactions with real-time engagement by pulsing employees at key moments like candidate journeys and IT/HR service requests.
  • Foster a culture of collaboration by enabling teams to share new ideas using crowdsourcing to drive innovation faster.

Get insights you’d otherwise miss

AI-powered analytics provides actionable feedback from expansive data sets.

  • Get a complete picture of workforce health by analyzing all employee experience survey insights and non-survey data points like HR systems.   
  • Measure and improve moments that matter across the talent lifecycle, from job search to offboarding. 
  • Use text analytics to reveal themes and patterns from massive data sets that inform improvements to retention, culture, and employee behavior. 
  • Bridge customer experience data with employee experience data for a true correlation.

Make employee voices count by responding in the moment, not after.

Make employee voices count by responding in the moment, not after.

  • Deliver insights to the right people across the company with role-based dashboards so issues are resolved with speed. 
  • Take fast action with mobile and desktop alerts for HR and IT service teams to address operational and service issues. 
  • Make it easy for departments and managers to plan next steps for systemic improvement opportunities with Medallia’s suggested actions plans.
  • Identify key drivers for improving products and customer experiences with timely, relevant feedback from employees. 

Solution

Solutions to #TakeCare

Right now we're offering 90-day trials of select Medallia products to help you listen to and address the ever-changing needs of your workforce during COVID-19.

Learn More