Total Experience (TX) Profiles

Deliver more personalized experiences with a holistic view of each customer journey

Talk to an expert

Medallia Total Experience (TX) Profiles bring together omnichannel signals into a complete view of each customer’s experience with your brand.

“To align and engage our tens of thousands of team members across the nation, we needed Medallia’s powerful platform that offered a holistic view of the customer experience, as well as the ability to see, drill down and take action on specific incidents.”

Senior VP, Marketing & Ecommerce

Learn More

Customer Health at a Glance 

Take action with confidence with a comprehensive overview of your customer’s key scores, preferences and overall health.

Identify At-Risk Customers

Curate lists of similar customers into segments and apply the power of Action Intelligence and Text Analytics to link sentiment and themes with risk of churn. 

Close the Loop with Context 

Provide employees with a complete view of all end-to-end customer experiences, including past events, so they can have more meaningful follow-up interactions after a negative moment.

Actively Influence Experiences

Give customers more personalized and tailored experiences by understanding their preferences from prior feedback and relationship history.

Accelerate Issue Investigations

Understand how an individual’s experiences compare with other customers in order to rapidly focus CX investigations on areas that need the most attention.