Customer Experience

August 11, 2026

Customer Experience

CX Leaders, Here’s How to Earn Buy-In

Turf wars and unaligned priorities can stall even the best CX strategy. Earn trust across the org and turn skeptics…

August 4, 2026

Customer Experience

The Architectural Design Principles Behind Enterprise AI That Delivers Value

We are approaching an inflection point. I believe that by 2027, AI will no longer be judged by the sophistication…

July 20, 2026

Customer Experience

Designing for a World of AI Agents, Not Just Human Users

If you’ve been following along our executive perspective series, you’ve heard a little from our CEO Mark Bishof about where…

July 1, 2026

Customer Experience

The Five Phases of Customer Experience Maturity — and Why Most Companies Are Stuck in Phase Two

Our CEO Mark Bishof recently made a declaration that I think deserves more unpacking: the experience management era, as we…

June 17, 2026

Customer Experience

We’re Reinventing Medallia for the AI Era. Here’s What That Means.

Today we announced that Medallia has new ownership by an investor group, led by Blackstone, through a recapitalization agreement. This…

June 10, 2026

Customer Experience

Building Tomorrow’s Financial Services Customer Journey

Customer expectations in financial services have shifted, leaving no room for fragmented digital experiences or poorly equipped frontlines. Discover why…

April 2, 2026

Customer Experience

5 Ways to Actually Improve Your Customer Experience Strategy

What does it take to improve your customer experience strategy? Going beyond surveys, leveraging omnichannel insights, using conversational intelligence, empowering…

March 4, 2026

Customer Experience

More Than a Rebrand

Over the past year, Medallia has been driving a fundamental shift in what experience management can do for the business.

February 19, 2026

Customer Experience

The $400 Million Lesson from Experience ’26

A note from our Chief Strategy Officer — plus, pictures of puppies.

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience

This year’s Medallia Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…