Customer Experience

March 4, 2026

Customer Experience

More Than a Rebrand

Over the past year, Medallia has been driving a fundamental shift in what experience management can do for the business.

February 19, 2026

Customer Experience

The $400 Million Lesson from Experience ’26

A note from our Chief Strategy Officer — plus, pictures of puppies.

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience

This year’s Medallia Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…

February 12, 2026

Customer Experience

Experience ’26 Day 2: Complacency Is No Longer an Option

With the conclusion of Experience ’26, we proved that the old CX playbook is dead, and it’s time to turn…

February 11, 2026

Customer Experience

Experience ’26 Day 1: Stop Chasing Scores, Start Being a Changemaker

Experience ‘26 kicked off by outlining the necessary shift from scorekeeping to changemaking, highlighting how experience leaders are trading soft…

January 20, 2026

Customer Experience

Dogs, DJs, and Data: Why Experience ’26 Is the Best CX Event of the Year

ttend just one customer experience event this year, make it Experience ‘26! You’ll be in the smartest room in CX,…

January 9, 2026

Customer Experience

The CX Software Features Your Team Needs in 2026

Use this checklist to select the best CX software for your brand in 2026.

December 12, 2025

Customer Experience

15 Predictions That Will Redefine Customer Experience in 2026

Discover the customer experience trends that brands need to know about to deliver more business value in the new year.

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why Intentionality Wins in the AI Age

Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful omnichannel CX improvements.

December 9, 2025

Customer Experience

How to Successfully Unify All Your Customer Experience Data [Template]

Wondering how to unify all your CX data to improve the customer experience, drive revenue, and cut costs? It starts…