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Experience '26

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< Blog

Customer Experience

April 2, 2026

Customer Experience

5 Ways to Actually Improve Your Customer Experience Strategy
What does it take to improve your customer experience strategy? Going beyond surveys, leveraging omnichannel insights, using conversational intelligence, empowering…

March 4, 2026

Customer Experience

More Than a Rebrand
Over the past year, Medallia has been driving a fundamental shift in what experience management can do for the business.

February 19, 2026

Customer Experience

The $400 Million Lesson from Experience ’26
A note from our Chief Strategy Officer — plus, pictures of puppies.

February 18, 2026

Customer Experience

The Award Winners Transforming Modern Customer Experience
This year’s Medallia Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their…

February 12, 2026

Customer Experience

Experience ’26 Day 2: Complacency Is No Longer an Option
With the conclusion of Experience ’26, we proved that the old CX playbook is dead, and it’s time to turn…

February 11, 2026

Customer Experience

Experience ’26 Day 1: Stop Chasing Scores, Start Being a Changemaker
Experience ‘26 kicked off by outlining the necessary shift from scorekeeping to changemaking, highlighting how experience leaders are trading soft…

January 20, 2026

Customer Experience

Dogs, DJs, and Data: Why Experience ’26 Is the Best CX Event of the Year
ttend just one customer experience event this year, make it Experience ‘26! You’ll be in the smartest room in CX,…

January 9, 2026

Customer Experience

The CX Software Features Your Team Needs in 2026
Use this checklist to select the best CX software for your brand in 2026.

December 12, 2025

Customer Experience

15 Predictions That Will Redefine Customer Experience in 2026
Discover the customer experience trends that brands need to know about to deliver more business value in the new year.

December 10, 2025

Customer Experience

A Future-Focused CX Playbook: Why Intentionality Wins in the AI Age
Discover how Medallia’s new CX playbook unlocks the superpower of intentionality to achieve modern, impactful omnichannel CX improvements.