Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
< Blog

Customer Experience

June 10, 2025

Customer Experience

Moving Beyond NPS: Customer Experience Management Metrics for Hospitality, Retail, and Financial Services
Leading hospitality, retail, and financial services brands are going beyond NPS with these better and more complete customer experience management…

May 29, 2025

Customer Experience

The Leak in the Roof: Catching Small Customer Experience Issues Before They Flood the House
Tiny customer experience issues rarely stay tiny. Here’s how to catch them early — before they become operational nightmares.

May 20, 2025

Customer Experience

Is NPS Still the Right Metric for Customer Experience?
Even the founder of Net Promoter Score agrees: it’s time to stop overrelying on NPS surveys and start being smarter…

May 15, 2025

Customer Experience

Prioritize the Right CX Improvements: An Expert-Backed Action Plan
Discover three challenges that get in the way of improving the customer experience in meaningful ways, and how to overcome…

April 30, 2025

Customer Experience

How CX Can Help Financial Institutions Retain Business During the Great Wealth Transfer
Here’s why financial services providers should build relationships with beneficiaries before they churn in significant numbers.

April 22, 2025

Customer Experience

Good Survey Response Rates Are Getting Harder to Come By — Here’s What to Do About It
As email survey participation declines, here’s what you can do to get comprehensive, actionable customer insights.

April 15, 2025

Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization
What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

April 8, 2025

Customer Experience

Experience ‘25: Powering the Future of Experience, Together
We couldn’t host the best customer experience conference in the world without our partners. Our partner marketing specialist — and…

April 2, 2025

Customer Experience

Experience ’25: Why Omnichannel Insights Are Essential for Customer Experience
Explore why omnichannel insights and conversational intelligence were key themes at Medallia Experience 2025.

March 28, 2025

Customer Experience

Experience ‘25 Recap: The New Era of Exceptional CX
Here are the biggest highlights from Medallia Experience ’25, including our keynote sessions and Medallia’s new vision for customer experience.