5 CX Predictions for 2019
It’s 2019. Customer expectations are rising, which means it’s time to focus on building an experience-centric engine within your business, one that engages both your customers and employees at a...
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Medallia is honored to have been named a winner in the 2017 Customer Experience Vendor Excellence Awards by the Temkin Group. The Temkin Group is a leading customer experience research, consulting and training firm.
Medallia was recognized for its capabilities to integrate feedback across all customer touchpoints and make real-time customer feedback available to employees across the organization. The Temkin Group recognized Medallia as one of five overall winners in the space.
Medallia helps companies become truly customer-centric by connecting the customer to every decision and every employee throughout the organization. The Medallia platform enables true distributed decision-making at scale, giving every employee access to personalized real-time customer feedback data and tools. This industry recognition reinforces Medallia’s leadership in the category.