Customer Experience Management: The Proof is in...
If you ask a company executive if customer experience (CX) matters to them, they will most likely say yes. But how do you get them to invest in and commit...
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Medallia is honored to have been named a winner in the 2017 Customer Experience Vendor Excellence Awards by the Temkin Group. The Temkin Group is a leading customer experience research, consulting and training firm.
Medallia was recognized for its capabilities to integrate feedback across all customer touchpoints and make real-time customer feedback available to employees across the organization. The Temkin Group recognized Medallia as one of five overall winners in the space.
Medallia helps companies become truly customer-centric by connecting the customer to every decision and every employee throughout the organization. The Medallia platform enables true distributed decision-making at scale, giving every employee access to personalized real-time customer feedback data and tools. This industry recognition reinforces Medallia’s leadership in the category.